I used to think a quick service car wash was a quick service car wash until I canceled quick quack and switched to superstar. The one thing I truly appreciate is a dry towel which is always available. Quick quack, constantly folds and reuses the towels they're always damp and leave streaks everywhere. Superstar does higher volume and stale manages to keep dry tails. I'm always in and out of this place absolutely love it. read more

Good automated car wash, cleans and dries well. Clerks main function is to sell you the membership. Free vacuums, air for tires, cloths for finishing up on the car. Prices are better if you buy the membership. read more

no customer service anywhere!! i have been a member for over 9 years and recently sold a car for three months i have been trying to remove the car.. all i got was to leave a text message on the site and we will get back to you in three days!! and then a picture of a card from dominic domiquez asking what car do i want to replace it with after weeks of back and forth i finally said if you don't ajust my bill i will cancel!! so i had to cancel maybe now they will contact me i don't think they care anymore they have no problem accessing my account for money beware!! its convienient but if you need to contact them there is nothing even if you try to reach corporate it sends you to the same website. read more

Employees who don't care, even when you ask for help. I asked for a spray bottle with windshield wash fluid, and I got an eye roll and, "it's not my job" response. WOW!! That is your ONLY job. Equipment that does not work..... this is not what it use to be. People use to be nice and helpful, not whey seem annoyed that you are there. Skip this place. read more

Super Star Car Wash Express - Empty spray bottles - out of the six I checked, five were empty. - Car Wash Near Me - Mesa, Arizona

One of the best car wash places I've been to. They have towels and window cleaner at every station that I feel is a very nice touch. Got there a little early and the guy running the car wash let me go in early without hesitation. He was very nice and polite. I will definitely be going back and telling all my friends and family :) read more

I bought the yearly car wash membership from Costco for a deal. I recently had my car washed at Superstar Car Wash and had a mixed experience. While the wash did clean the vehicle reasonably well, I was disappointed to find some scratches on the surface afterward. The overall service was okay but the damage to my car detracted from the experience. I hope this feedback helps them address the issue and improve their service for future customers. read more

Super Star Car Wash Express - Location - Car Wash Near Me - Mesa, Arizona

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I have been using this car wash for months. Today's experience has me questioning whether I should continue paying for this monthly service. As I waited for my turn to drive into the car wash and be guided onto the track, the employee just waved me down without paying attention. As I was on the track, it started scraping my car. Hopefully there's no damage, and then he looked and guided me which way to go. As he was handing me the air freshener, I told him he needs to pay attention when guiding us so we can properly get on the track. Instead of apologizing, he told me it was my fault for not properly getting on the track and was rude and dismissive. I have tried calling the company but it's a Sunday, so they are closed. I sent them a message. We will see what happens. I'm highly disappointed by this situation and considering canceling depending on how they respond. I will keep everyone posted read more

Took my car in for a lite wash, didn't speak to anyone and received an email an hour later thanking me for signing up for their unlimited membership. Never signed up for it and it seems like a fraudulent scam. There is no customer service number where you can speak to anyone. Fortunately I was able to get a hold of someone through email and stated that I never signed up for anything and the "canceled" it. I'll be keeping emails and a paper trail but this is unacceptable signing people up for something they didn't agree to. read more

I've reached out three times via the website to get a hold of this business seeking a refund after signing up for a monthly subscription and being misled. It's been several weeks now and I've yet to hear back. I even stopped by the location to try and get help and spoke to an employee who told me they couldn't help me and that I had to contact the company through the website for a response. This place has absolutely zero customer service and I would implore anyone to think twice before signing up with them. As far as I can tell and reading other reviews this place is a total scam. I was also told I could not use the pass at another location which was something that wasn't disclosed. read more

I have had a membership for a while and just got a new car, switching it over to my brand-new car. I normally go through the one on Signal Butte but went to this one and how lucky was I for it to scratch my hood and completely taking the paint off. I am so disappointed and have canceled all four cars on membership. The worker basically took pictures and said sorry, gee thanks for nothing. Avoid at all costs, will be going back to washing my car on my own where my car won't be damaged. read more

I am fairly new to the area and have found that the desert makes it difficult to keep my black car clean. I have tried a few different car washes in the area and they all do a decent job and all have a monthly plan that allows me to go as often as I like. Super Star Car Wash has a little bit more to offer. It just seems like I get a little bit extra from them. Their wash tunnel seems to have more options than the others. And the staff is friendly and helpful. They are a little more expensive but the value makes it worth it. I normally use the Ellsworth location but have been through several of their locations. The vacuums have good suction for the most part. Some have heads that fall off though. There are plenty of towels to use also. It appears that they replace bad ones because they are in good condition. read more

Super Star Car Wash Express - My black car after a wash. - Car Wash Near Me - Mesa, Arizona

I always receive excellent custom service when at this location. Dee is extremely friendly. There's a gentleman there by the name of Tusi, Tasi or Tuai (I apologize about the spelling) who is always moving/working. He works incredibly hard. I would offer him a job ANYWHERE! They're lucky to have him. He's gone above and beyond his job title many times. Well done super star! read more

Update! They called me back and were very professional. They sent me a refund and all is well. Changing my review from 1 star to 4 stars. Unresponsive and apparently poorly managed. Here's what I wrote on their Facebook page: I was charged incorrectly for a car wash and attempted to work through "customer service" on your website - but no response in over a month. Today I called the number on said website (superstarcarwashaz.com) and quickly realized humans don't answer your phones and everybody is referred back to your webpage, which as I already explained, got me no results. What do I need to do to get a refund from being overcharged? read more

This place is horrible. Customer service is shitty coming from the manager. The workers have little knowledge of what they're doing. They did not raise the top brush causing damage to my car. The big scrubber/washer made contact with roof rack and ripped the rack off the vehicle causing damage to roof, hood and broke the windshield. We filed a claim and it came back denied saying this is aftermarket product. It doesn't matter if it's aftermarket or not. We had the roof rack on our car for over a year and drove it to Jackson's Car wash many times and never had a problem. Super star wash needs to better train their employee so future occurrences like this would not happen. The manager was also not very nice to us when we came to pick up our rack the next day. If I was a manger I would think to provide excellent service to my customers so they would return or refer the car wash place to their friends and family. But no he was a total jerk and gave us an attitude. I will be escalating this to corporate office and will never return to this shitty place ever again. read more

This new car wash has been pretty great and close. Chris has been positive, polite and helpful! We look forward to seeing him. The self cleaning car area has always been clean, the trash cans emptied and even have drying towels. The only issue we have had was that our cc number changed and we couldn't get back on the car wash package we had before. Some other employee entered my license plate number wrong in the system and we had to go back. Luckily, this place is close. read more

Please don't sign up for this company's monthly plan. It works great for the first several months, then the price increases began. I went from $19.00 a month to $34.00 without any warning from the company or increase in services. I've tried unsuccessfully to cancel this plan on their website. I've been on hold for over an hour with their customer service. They don't offer a callback option. They suggested I send an email. read more

I have contacted customer service on many occasions have yet to hear back from them and it's been about 2 weeks trying to get my car washed shows my car is not even in there my card's not in there and I have had multiple cars on this card that I'm utilizing . The manager at the Ellsworth location Kevin was no help I explained to him the situation he just kept going back and forth with me unable to get my car washed again . Sure would be nice to have somebody call me back or get a car wash that I'm paying for read more

Beware at the gate of this car wash. Young kids up selling and saying anything they need to say to get the up sell. I went for a wash and I was told about a deal for $1 extra . I said no thank you, I don't want a membership. I was very explicit about it. The kid said it's not. It's $1 extra for 30 days of unlimited, but then it expires so you won't be billed monthly. So I bought it. Look at my statement a month later. Oh wow, guess I have a monthly membership now. No one onsite can help, you have to cancel online. I've hand. I confirmation email of my cancellation after the process. The contact us link is broken on their site. I'd avoid this place. Or if you go, make sure you're not signing up for any of their "scammy promotions" read more

Went in today for a car wash Mr we have a monthly pass. The manager Kevin helps us upgrade to a better pass for only one dollar more. He was very polite and friendly. Gene who was at the pay area also was helpful!! We really appreciate their help doing this for us while we where there instead of us having to try and figure it out online ourselves. Thanks so much guys. read more

I finally spoke to customer service and they apologized for the inconvenience and sent me a refund check. The refund check came back as NSF. What a complete joke Super Star Car Wash is. I guess I will be sending another complaint to the BBB. read more

Some boy would not let me say no to a promotional subscription. If you don't want to get a subscription go somewhere else. Otherwise very clean and good vacuums. read more

Terrribe wash! Completely scratched the clear coat on my company car! Arizona needs more touchless washes not this soft cloth crap and still left the car dirty. read more

Every time I pull in to use the wash menu, an employee comes up to me and hassles me to buy the unlimited wash plan. The last guy sighed at me when I told him no. I'm getting tired of having to explain every single time why I don't want the unlimited wash plan. I don't get my car washed enough to justify it so no, it would not save me money. It's just another automatic charge for something I'm not gonna use. Next time I'm just gonna roll my window up when an employee tries to sell that to me. I know they're just doing they're jobs but it's really annoying. read more

Always super nice when I come here. Great car wash and monthly subscription for a great price. I had a lot of bird poop on my hood and the attendant Rey was very thorough and helpful with making sure my car was completely cleaned. read more

If you want great customer service come the Ellsworth location in Mesa and see Kevin. He goes over and above to help and provide excellent customer service. I highly recommend this location if you want a great car wash and friendly, and professional customer care. read more

Kevin and his team are awesome. My wife and I have been customers for two years now. We have had issues with enrollment and renewal but the guys were always able fix it on the spot. We've had to try other automated establishments but they never got our trucks no where near as clean. Even compared to other Super Star washes we both fee that this is the best one in the organization, we've tried the one on Power but the place is two small and the drying towels were always too wet. The washes are always clean, vacuums work well above average, the towels aren't too wet or too dry and the team members are always happy and very courteous. We'll continue to renew our memberships for both our trucks forever with Kevin at Super Star!! read more

Vacuums are horrible at this location. Manger is extremely rude and unprofessional. Go across the street instead.

I have a monthly plan that I have had no issues with. I come almost every Saturday to wash my two cars. The equipment is in good working order, and I am happy with the service. Kevin the GM is very friendly, and customer oriented. This is my favorite car wash in the area. read more

The people here really took care of me outstanding service I'll definitely be returning location cheers

The service itself is great but when it comes to billing and cancelation, it's an absolute nightmare. I had a membership from Sept 2020 - July 2022. There have been multiple times when my "membership was not found" and I had to either get a new windshield sticker or change my card on file. In February 2022 my plan increased in price from $24.95 up to $26.95. My car was also totaled on Feb 15 and I didn't use the car wash for 3 months. After I purchased a new car, I was able to continue using the car wash with the app. On 7/28/2022, my membership was "not found" when logging onto the app and I called the number for customer service that popped up on my phone. I have called the number before when I tried to cancel when I didn't have a car and knew I was going to be on hold for a VERY LONG TIME. (My opinion is that the hold time is to encourage you to hang up before you have a chance to cancel) When someone finally picked up, the foreign accent was red flag #1. The Customer Service Representative asked how he could help me and when I told him I was locked out of my membership account he seemed confused. I asked "This is the number for Super Star Car Wash, is it not?" The CSR never answered... red flag #2. The CSR then informed me he needed my credit card information in order to open a service ticket. I told the CSR that I was not giving my card information over the phone, I had my Fast Pass ID but he insisted on my credit card information was the only viable identifier to open a service ticket. I told him I was going to hang up and just go to the car wash to speak with a manager. The CSR never said anything after that so I hung up. Surprisingly I was able to cancel my account online with my iPad (trying to cancel on my phone or my laptop never worked for some reason). Never getting another membership again. To Super Star Car Wash: Please don't bother replying to this review and offering me a free car wash or some other amenity. I will not be coming back. I will go to the CobbleStone Car Wash that is being built across the street or the Clean Freak car wash in Queen Creek instead. read more

My truck now has chips in the paint down the drivers side consistent with something stuck in one of the brushes! Was cautioned against going here by a friend after his BRAND NEW truck was scratched in a similar manner as my truck was damaged. DONT GO HERE!!! Talked to the attendant and he blew me off. read more

I called I am guessing the Office number to cancel for I thought it was too high. Was told the only way to cancel was on line. On line I went. Put the info in so many ways to bring up our account. Nothing came up. Next option was to call the number given on web site. Was on hold for over 45 minutes and finally got a human. It was a female trying to look for our account. Under last name... Nope... plate #.... Nope... she couldn't find us on the system.. hmmm made we wonder what's going on. what does our charge say. All it said was Ellsworth... long pause.. and the oldest trick in the book... hung up on me.. Did I get a call back... Nope.. Do I care.... Nope... Good luck charging me this month... would never do business with this company again.. read more

sold the vehicle my unlimited wash was for, can not get a hold of anyone to cancel service. "corporate " number given on these other yelp review responses is the same as on the website. no one ever answers before 30 min hold. online cancellation link will not work. online contact us button will not get you in contact with anyone. super convenient to not be available at all, ever and then you just keep collecting money. Not the first review on here like this either.. read more