An actual, honest, thorough review of Rodman Ford from a first time car buyer:…read more I've been saving for a truck for awhile now. In the meantime, I've shared a car with my parents since I first had my license. Needless to say, I was long overdue for a vehicle of my own. I'll briefly detail my experience, who I worked with, and what I took away that I feel will be helpful to share with others who consider purchasing from Rodman Ford. Rodman came recommended to us by a relative of ours (their business is based on referral and their sales staff is non-commissioned). I felt compelled to seek a deal with them because my father purchased a used 2012 Ford Edge Limited from them in October '18, and they treated him with care and respect (which I appreciate deeply given his advanced age). I was referred to Craig Rodman, one of the Dealership President's sons. Unfortunately, he had personal matters to attend to (which I don't fault him for obviously), so he had Matt Deleo assist me in his absence after our initial contact. As previously mentioned, this was my first auto buying experience. I'd researched for months on what to say, what to ask, how to handle sales tactics etc. I went in alone for my first meeting with Matt on Monday (7/8), admittedly unnerved by the prospect of a stereotypical car buying experience. In short, Matt's a great dude. At points I was aware I was being sold to, but it wasn't the tacky, overenthusiastic BS that a bad used car salesman feeds customers. Matt took his time with me. I'll admit I'm a gigantic stickler for details, and once I know what I want, it's all but set in stone. After I beat him over the head with what I wanted in a truck, I felt like he really took the time to tailor the sale to my best possible satisfaction. He's a great communicator, reachable and responsive, and will find you an answer if you ask him something he doesn't know; a genuine dude you'd wanna have a beer with after signing the dotted line. I initially wanted to purchase new, but those hopes were dashed once we ran the numbers. Matt had my taste in trucks nailed down within minutes. He brought around a used 2017 F-150 STX 5.0 that they had purchased 5 days prior from a private owner. It had mostly every feature I had hoped for, while leaving me enough room to make it my own with aftermarket additions. As soon as I gave it a proverbial kicking of the tires, I knew it was mine. Here's the rub: they charge you $880 if you don't finance through one of their finance managers. You don't necessarily have to use Ford Credit (it stinks), but it is what it is. They're running a business, and I get it. Their explanation was to the effect of "it enables us to list our prices aggressively compared to other dealers" (paraphrasing). I'm aware it's meant to compel you to use their finance guy, it's a tactic like anything else and I at least commend them on being transparent about it. The fee ended up being a moot point for me since I ended up financing through them anyway. If you do end up having to pay the $880, maybe ask for a sun shade or some floor mats as a consolation. They're reasonable and they'll work with you, I promise. I originally had secured financing through my credit union at their lowest rate, but their finance manager I worked with, Scott Ames, implored me to let him run the numbers because he knew he could beat it. He did, by 1.29%. Lesson learned: evaluate all your options, be adaptable. Scott's a retired Marine and it shows. He's gruff by nature, but a good man and a fantastic resource. He'll tell you what you need to hear straight up. No hook, no spin, no fuss. I prefer a straight shooter, and Scott embodies that principle. I was honestly floored by how adaptable the staff was. They'll bend for you. I mean, they should anyway since you're forking over tens of thousands of dollars. But they really will make concessions and reasonable accommodations for you, all you have to do is ask. To summarize, I was pleasantly surprised by the overall quality of my transaction from start to finish. Everyone I dealt with from the receptionist, to sales, to finance was friendly, accommodating, and personable. I went into this expecting the worst. I even printed out the Wikipedia entry on "bait-and-switch" and brought it with me tucked into my portfolio in case any funny business arose (sorry guys). Thankfully, it didn't even cross my mind during the sale. Seriously - don't put a ton of stock in the one-star grievances on here. People get pissed when they spend $30,000+ (or plan to) and things don't go exactly their way. I'm not saying lay down and let a dealership trample you, but it's important to remember that they're humans like you and I, and sometimes sh*t happens. People will sometimes use this as an outlet for those frustrations and write things in anger. Fortunately, I'm not one of those people, and Rodman earned every word of my praise. I'll hopefully be dealing with them for a long, long time.

I have been using the path to go to games with my dad for 30 years accessing it that way and now…read moreit's blocked with trucks and flatbeds. That is very poor advertising for your business.

My family has been buying from Rodman Ford for over 40 years and have always had top notch service…read more Looking forward to continuing buying from Rodman for generations to come.

My brakes failed on a Saturday evening in Plainville. Every place was closed until Monday but I had…read moremy Ford towed to Rodman Ford. By Thursday they still hadn't looked at it. When I went by to have my car taken elsewhere, I didn't receive so much as an apology.

Great experience from start to finish! Top notch service with knowledgeable , caring, and committed…read moreprofessionals willing make vehicle purchases a customer first experience! Well done, Joe, Phil, and Nermine!

Just bought a 2021 Silverado from Imotobank and had a great experience. Philip, the manager, was…read morerespectful, straightforward, and easy to trust. He walked me through everything in detail, including the Carfax and full service history, which I really appreciated. Ed, the sales manager I worked with speaks fluent Spanish and several other languages. He was honest and made the whole sales process very straight foward (from test drive, to delivery). Imotobank has a no-frills setup, and it's clear that keeping things simple helps them keep costs down and pass the savings on to buyers. I honestly preferred working with them over some of the more flashy, showy dealerships I checked out. I'd definitely buy from them again and would recommend them to anyone looking for a solid, honest car-buying experience.

I spoke with Chris over the phone and dealt with Chris and Dan. First time electric car owner and…read morethey explained everything I needed to know plus some. Dan made the financing as easy as possible and I feel comfortable with my purchase. If you are on the edge with electric come here and listen to the facts they have to tell you. Plus take one for a ride that's what sold me completely. I purchased a 2021 model s and I love this car.

Wonderful car-buying experience. Chris and Dan work with integrity and make the process feel…read morecomfortable. The fee structure is simple and straight- forward and they work with you to get you the car you want for the best deal. I would highly recommend!

Knowledgeable friendly fast service! Would definitely recommend this service to friends!read more

I've been going to Congdon Auto the last 7 years and have not used any other mechanic since. Gary,…read moreScott and their top notch mechanics are honest, transparent and communicate with the customer every step of the way. They were able to fix my water pump / radiator within a day due to an emergency and I could not be happier. I Appreciate the people at Congdon Auto.

We've bought a half-dozen cars from Dalzell Brothers over the years, and always had all our service…read moredone there as well. Whether buying a car or having one serviced our experience has always been first class.

Had great service here for my '06 Volvo S40! After several years of paying for over-priced car…read morerepair at the Volvo dealership I moved from Boston to way out in the 'burbs... And stumbled upon Dalzell Brothers! I had my oil changed and was pleasantly surprised when I got my bill! It was a good $40 (at least) cheaper than paying for the same service at the dealership... And that's with full synthetic oil. I did inquire about getting my car detailed - because it is disgusting from all the snow and salt this winter - but they said they would have to send it out to be detailed. I was a little disappointed to hear that but hey, you can't have everything. The service guys here are very nice and haven't tried to sell me unnecessary service... I know what my car usually needs because my dad owns his own car repair shop, but unfortunately I don't live near it anymore. I have not bought a used car from Dalzell Brothers, so I cannot speak to the quality of their sales staff, but looking around the lot they do have some pretty nice looking Volvos. They do have a waiting area with a TV and free wi-fi... Yay! But they don't have free coffee like the dealership... But if that's what it takes to keep my costs low then that's fine with me! Definitely going back for regular car maintenance.

Can I give it double five stars?? From start to finish, my experience here was just perfect. It…read morewasn't without a couple of hiccups but you know what? By fixing the hiccups immediately and gracefully (instead of ignoring them) I can still stand by five stars! Mine was a buying experience, so although I wanted to get everything done in a couple of hours or less, it stretched on. And on like any car buying experience does. But there's a complimentary cafe with actual coffee and snacks, a delightful barista, plenty of seating options, and since the dealership is the size of some small towns, more than enough vehicle choices! I found EXACTLY what I wanted and even though my particular idiosyncrasies played very strongly into my purchase, they made it happen. Big shout out to Fadia in Sales, who went way above and beyond for me, and Sam in the Business office who made me feel even more certain I had the right car! I'll be back for the service. I know it will stand up!

I love going to my dealer. As I pull up, Julio is there to welcome me and even remembers our last…read moreconversation. Ronni is the best, always gives superior customer service each time I go there and suggests preventive options for the upcoming season.

I was very comfortable chatting with Chris about all of the issues my two vehicles had. That plus…read morebeating a few quotes made it all worth it. Thank you!

June 2024 - Referral from Richard Bros Electric. Super nice people referral of good friends. Thank…read moreyou for fitting us in. More to come. They took care of 5 things that the car needed done. Quick and easy with a AAA drop off. Dec 2024 - 2nd car coming your way. Thanks in advance. Only needed a new battery .....which is way in the back on the right had side. Thank you. June 2024 - Referral from Richard Bros Electric. Super nice people referral of good friends. Thank you for fitting us in. More to come. They took care of 5 things that the car needed done. Quick and easy with a AAA drop off. Dec 2024 - 2nd car coming your way. Thanks in advance. Only needed a new battery .....which is way in the back on the right had side. Thank you.