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    1 month ago

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    6 months ago

    Returned my call quickly and send me accurate and easy instructions to reboot my control panel. Great people, great company. Very pleased

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    Chesapeake Electric

    Chesapeake Electric

    (61 reviews)

    I had a recent service visit for a ceiling fan that stopped working. The technician inspected my…read morecircuit breaker panel and removed the plate on the wall switch. After that inspection he refused to continue diagnosing the problem unless I paid either for an annual membership (over $300) or a one‑time diagnostic fee (over $200). I declined, the technician called his manager, and the manager instructed him not to proceed. No fees were charged. The technician apologized that this policy was not disclosed when I scheduled the appointment. This was unprofessional and felt like a bait‑and‑switch. A diagnostic visit should not turn into a hard sell on the doorstep without clear disclosure up front. I will not use Chesapeake Electric again and I would not recommend them. They were a huge waste of time.

    BLUF: Easy to schedule, friendly and communicative electrician and work performed as expected…read more I loathe hiring anyone to do anything because people are so unreliable. But frankly, I am a former DIYer who has gotten really lazy so when it came time to install a junction box and ceiling fan in a guest bedroom I called Chesapeake Electric. Phew, much to my relief, Chesapeake Electric was great to work with - scheduling the job was easy, the electrician showed up on time, he was very communicative, the work performed was great and it was easy to pay. Also, the electrician did a great job cleaning up and hauling away the trash from the ceiling fan. It feels good to finally have a ceiling fan in our guest bedroom and to have a reliable electrician in our contacts.

    Ferguson Home - Ferguson Home Signage

    Ferguson Home

    (8 reviews)

    $$

    I ordered a set of Subzero and Wolfe kitchen appliances from Ferguson. Heather Watson also helped…read moreorder the products. The delivery & installation process is absolutely the worst possible. You would think the delivery would be free after you spend $25,000 on a refrigerator, stove and a wall oven; but it's not. Installation of Subzero and Wolfe appliances require precise and one of kind electrical plumbing rough-ins, which Fergurson does not communicate on the phone or early. So you are constantly email this lady who has 0 field experience. She becomes a human emailer of the spec sheets, which different trades can interpret sightly differently. To reconcile the difference by talking with trades, Subzero tech support, and Fergerson is a full time job. The after-sale support is email exclusive and absolutely time waster. Fergerson after-sale support obsoletely will not talk to you; they will only email you dumb things one like the spec sheet and ask you dumb questions on the email. Heather called me after I threatened to cancel the order; but she knows nothing about the fine installation detail, sometimes down to 1/16". She promised that a Subzero rep would call me the same day, nobody called me. So I called Subzero tech support. It takes about 24 full working hours to coordinate the installation of 4 appliances. I come from a engineering background, with 4 years of fix and flip experience. I have never spent so much time on appliance installation. If you buy subzero as a luxury product, and you also value time as the greatest luxury possible, then Fergueson is not for you. Fergerson will rob you of your time!

    My wife and I just completed a major, 2 month, master bath renovation with the help of Ferguson…read more We purchased all of our faucets, hardware, custom cabinetry, and tub from the Annapolis showroom location with the help of two SPECTACULAR associate/designers. Heather Watson assisted in the selection of the right faucets, tub, diverters, and miscellaneous plumbing components to make it all work. Being in the contracting line of business I recognize that complex projects can require a significant amount of assistance to make sure they are done properly; Heather nailed it from every aspect from design, pricing, and working through last minute installation issues associated with a custom bath. Dawn Esposito assisted in taking our conceptual drawings of the vanity/cabinetry to a beautiful, yet functional setup that perfectly matched our design. Just as Heather did, Dawn took ownership of the project, worked with me to get exactly what I wanted and got it ready for release from the factory. During installation the few minor questions that surfaced were responded to immediately allowing installation to continue without delay. I would absolutely recommend Ferguson for anyone interested in bringing their dream renovation to life. This is the type of customer service that should be expected and required of all design/suppliers.

    Sun'sUp - lighting - Updated May 2026

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