I would not recommend renting from Seattle Vacation Home under any circumstances…read more We booked a home called The Autobahn through Expedia for our family, based on its layout, features, and photos. Just before our trip, the property management company told us the home was suddenly unavailable due to "maintenance issues" and moved us to a different house without our consent. That's where the trouble started. The replacement property was dirty, unsafe, and misrepresented. There were stained carpets, a smelly basement, peeling deck boards, filthy bathtubs, and no AC during a heat wave in Seattle. Many rooms had no way to ventilate safely -- windows were sealed shut or lacked screens. Worse: after visiting the original property we booked, we discovered it hadn't been maintained or prepared for guests in months. It was never going to be available. The "maintenance issue" excuse was a complete fabrication. This was a bait-and-switch, plain and simple. When I tried to address the concerns, the owner was dismissive and condescending, suggesting that we should have "ignored the lower two floors" of the home (which were filthy). He took no responsibility for the condition of the property or the misleading communication. We've documented everything with photos, a timeline, and communication logs, which have been shared with Expedia and will be escalated further if needed. This company may appear professional online, but our experience was the opposite. If you're traveling with your family or expecting a quality rental that matches the listing, look elsewhere.

This is a complex review for a situation that ultimately worked out, but in spite of the company,…read morenot because of them. 48 hours before our arrival, we reached out to the company after struggling to see property details. We realized the property didn't exist. Seattle Vacation Homes was slow to acknowledge that the property "is no longer in their portfolio." To emphasize - they did not proactively communicate this, we had to pull that information out of them. They did offer us an alternative, albeit smaller. We again had to pull really hard for them to offer us fair compensation for their error and the smaller property, but ultimately the did meet our requests. The property itself was overall good, with one exception. One of the bedframes was broken when we arrived. We alerted the company and they said they would send maintenance that day or the next day, but maintenance never showed and the bed frame remained broken the entire time. We never heard a follow up from them about why maintenance never showed. So, if your property exists and you have no issues, this is a pleasant stay. But if something goes wrong, expect Seattle Vacation Homes to be very challenging to work with.

Cedarbrook lodge: Overall score: 8.0/10.0…read more Room: King suite, 2nd building Cost: $680 USD/2 nights Review: Just wow! A true resort hotel located just 3-4 minutes from Seattle-Tacoma International Airport (SEA). The resort is designed so that you would never even know you're in the urban heart of the Seattle-Tacoma metro area. The beds are so soft and comfortable, and the central lobbies in each building have complimentary candies and nut offerings along with flavored water, and offering a fireplace for chilly evenings in the living rooms. The staff are incredibly kind, more so than most, i have to mention just how amazing they are. There is also a mascot; an actual housecat, no I'm not kidding, an actual house CAT. The resort has a woodland feel and offers a couple running/walking paths which add to the hidden-feeling and ambiance.

The Cedarbrook Lodge is a hidden escape in the SeaTac area. It felt like a high end lodge with…read morecomplimentary coffee, snacks, and ice cream in each building. The staff were kind and attentive. They seem to authentically enjoy working there. There was a jacuzzi available for use even in the winter months. When we visited it in the summer evening, there were no pool towels. Bring them from your room. The Spa and Restaurant are highly recommended! My husband and I will definitely be returning to this place when visiting the Seattle area.

Stayed here a couple days in January. A 35 minute ferry ride and another 5 minutes in a taxi and I…read morefelt a world away from Seattle. Located on a bluff above Eagle Harbor, there is ample outdoor seating to enjoy the massive expanse of water and sky. A curving set of wood and stone steps lead down to the water where one can barbeque, go kayaking, sit and relax, or walk on the beach. I saw an eagle swoop on some cormorants that were sitting out on a floating dais (they dove and easily escaped him). The view of Mt. Rainier from the beach is unique and if one walks down a ways one can see the Seattle skyline. The place is everything it is advertised to be: the windows overlook Eagle Harbor with the ferries coming and going, the kitchen is well equipped and the stove has gas burners, the bed is very comfortable, the television has more channels than I would ever watch, Wi Fi is free, the bathroom is clean and the showerhead is powerful. The owners were friendly and honored my privacy. Photographers, artists, birdwatchers, couples, small families, kayakers, an individual looking to relax - I could go on - will all find something here. I found true peace and quiet.

I stayed in the Abode four nights last week. I LOVED this place, and in fact I just sent Claes my…read moredates to book it again next year. The view was stunning and I loved watching the ferry go back and forth each day. The weather was beautiful and I was able to sit outside at the cute table and chairs Claes and Jenny have out on the patio. The inside was very clean and cozy and the wood burning stove was awesome! The owners live upstairs but I never heard/saw them, however, they make it very clear in the information they email you that should you need ANYTHING during your stay don't hesitate to just let them know. It was private, quiet and beautiful. For someone who only gets one vacation a year, it was exactly what I needed and as mentioned, I will definitely be back next year!

Stayed here for 4 nights shortly before Labor Day…read more Pros -Cute cabin in easy-to-find location -Close to the water -Nice decor and layout Cons -Human and dog hair on the bedsheets, which had clearly not been washed before we arrived. Whomever was doing housekeeping just made up a dirty bed and called it a day. Gross under any circumstances, but inexcusable during a pandemic. -The bathmat was dirty as well. I threw it in the washer/dryer along with several towels because I no longer trusted the cleanliness of the linens and it came out looking brand-new and almost unrecognizable from what it was before. Yikes. -Missing some very basic-level necessities in terms of dining, cooking, and baking. No wine glasses, one lonely mixing bowl, one tiny cookie sheet, everything else is jumbled together in one big drawer with lots of sharp pointy things that no doubt hundreds of hands have touched. -Everything is technically clean but it's very surface-level, lots of dust and crumbs in spots, including the coffee table. Again, it's a pandemic. You couldn't wipe it down before the next guest? -If you're looking for the coffeemaker, you will find it in the hallway closet near the front door. No idea why it was put there but guessing it's because housekeeping can't be bothered to clean it. My husband and I didn't find it until our second night. If you love your morning coffee then you know how annoying this is. NOTE: I am not a clean freak and I hate leaving negative reviews without contacting first. I tried to contact Mysty Mountain Properties before leaving this review of Vista View Chalet but the phone number on the website was disconnected and the backup phone number led me to a voicemail which told me to text them with my problem. I did so, but they never responded back.

The LEAST you could do is to notify the customer who is set to arrive in the middle of winter that…read morethe power is out and no generator is available. That is the LEAST someone who is in the hospitality business could do to ensure that the guests who have paid a large sum to stay at this dirty old cabin don't freeze to death in the cold. But, we got to the cabin thinking everything was fine, drove family in tow to Leavenworth then to our cabin to find out power is out and has been out. Fine, maybe they didn't know? Fine, then next step should be for a full refund. Because I sure did not pay to camp out with no power near Stevens Pass in the middle of December. But nope, that's too much to ask too. So we drove back home, 3 hours at 9 pm where we had a warm place to stay. Then came back to Stevens pass since we had already booked our lift tickets. Do yourself a favor and don't stay here. We opened the door to find not only no power but the stench of stale old body odor. The management is a joke and apparently customer service is not in the vocabulary. As a business owner and also someone who is in the rental industry these people should just quit before they ruin any other holiday plans for another family.

We had a wonderful experience. Stayed one night, our room wasn't ready but they did move us to a…read moreroom that was ready. We loved the kitchen area and fridge. Great way to store food and snacks. 1 king bed room was perfect for the two of us. We were given 2 free waters upon arrive, and we told about the "happy hour" from 5-7pm free beer, wine, soup and salad in the lobby area. They also had free breakfasts. Not just cold food but warm options as well. It was delicious and I feel there were plenty of options for everyone. It's winter so we didn't enjoy any of the outdoor amenities. Due to it being New Year's Day the housekeeping staff was low staff. So we weren't able to get a late check out. Which was fine.

Stayed here just over night, we needed an accessible room. The room was big but dated. Rips in the…read morechairs, stains on the couch. Went in the bathroom and found black hair all on the towels and on the counter. 1 tiny facial soap for 6 people, the conditioner was empty, body wash was missing. 3 towels for 6 people. No hand soap. We were the first room as you walk in the door for building A and it was SO LOUD. Doors slamming, things being slammed outside.. people walking around. The room across the way had a dog in it. I'm sorry to say I would never stay here again. The workers were all really nice but I felt icky being there. I did not feel comfortable at all, the hair in the towels really grossed me out.

This was our first trip to Seattle! Check-in instructions were easy to follow. Once inside, we were…read morepleasantly surprised by a welcome gift of wine, cheese, crackers, snacks, sparkling water, and fresh cut roses!!! Strong coffee and fresh cream were also provided!!! The house is located in a nice quiet neighborhood and has beautifully done garden. It is clean and decorated nicely. It includes all the necessities to be comfortable in your home away from home. The on site parking is a big plus! It is also conveniently located to all the sites. The beds and sheets were awesome and the bathroom has heated floors! Such a nice treat! We would definitely stay here again!!!! Thank you for a wonderful experience.

My family from out of town needed a place to stay while visiting, and we wanted them to number 1…read more Be close to our house, and number 2. Be as comfortable as possible since they were going to stay for 2 weeks in one spot. My husband found this great rental condos just a few blocks away. John and Sir Rocco were a pleasure to deal with. John took the time and let us view one of the 2 bedroom condo's since it was still getting ready for the next guests, we tried to stay out of the housekeepers way and it was nice to see how meticulous she is in cleaning . The whole place looks even better in person then the pictures... And booking the unit on their website and dealing with Sir Rocco with a few last minute questions were a snap, he texted me back almost immediately with the answers. This will be our family's and friends "Go-To" place from now on. No more downtown hotels for us.

"Neha was a fabulous host. The studio was adorable, and so much better than staying in a hotel in…read morethe area! I was attending a conference at the Washington State Convention Center and I was a quick and convivent walk away. Also loved having all the delicious dining opportunities of Beltown literally at my doorstep. I would highly recommend both Neha and this studio, and would certainly stay here in the future.

From the owner: Emerald Stays is an upcoming vacation rental business, based out of Seattle. We strive to provide…read moremodern, comfortable and affordable short-term stays for our guests around Downtown Seattle. Most of all, we want you to feel at home. All of our properties are located in premium, modern communities that offer amenities like secure access, 24-hour fitness centers, resident's lounge and rooftop deck with gorgeous views. Also, with the central location of these communities, you will be within walking distance to major local attractions & events, restaurants, cafes and bars. Each of our apartments comes fitted with modern stainless-steel appliances, granite countertops, washer & dryer. We then furnish the apartments with everything to make your stay comfortable and hassle-free. Whether you are on vacation, need extra room for guests or are looking for interim housing due to a move or remodel, we at Emerald Stays would love the opportunity to host you!

We really enjoyed our stay. The space is great - both in our cabin and the common areas!read more

The surface of this stay is a very nicely landscaped property with clean, separate prefab, mobile…read morehomes that serve as the "lodges" throughout. These have been souped up with a heated floor in the shower room and a gas fireplace. We stayed in Lodge 14 and it was fairly spacious, not creaky, with a king size bed in the main bedroom as well as a little curtained-off annex room with a small bed that worked for our son. The biggest issue at this property is that no staff are on sight. You can reach them via text, but there can be quite the delay in receiving an answer or you may receive none at all. You are especially out of luck if you run into a problem "after hours," which is after 5p. We stayed 2 nights. The first night we discovered the only blanket available for the annex bed was very heavy and way too hot. We had to open all the windows in the room to make up for this, which is nice, but the island is alive with birds starting at about 4:30a, making it too loud to have the windows open. We texted the property manager the following morning asking for a normal-weight comforter, or if they want us to just use the AC (we were hesitant to do that in the chilly weather). They informed me that the lodges' electrical systems are tied to each other, and there would be issues if we used AC in our lodge while the lodge next to it might be using the heat. They brought a lighter blanket, but it was barely heavier than a sheet, so not workable. I ended up having to open all the windows and then wake up at 4a to go back into my son's room to close his windows. Not relaxing. The property had a nice communal space with a wood fire pit as well as a glass fire pit (the latter of these emits very little heat), next to bathrooms and what looks like a inside common room and kitchen, though these were locked... You are given a code for the bathrooms. Night 2, at 7p, we wanted to hang out in the space with the friend we were visiting, and we could not access the bathrooms as our code was not working. I texted the number immediately, but no one ever responded. That was a huge bummer. I guess when you arrive, I would recommend immediately checking out all of the amenities and making sure they work, and your code works with them, as no one will be around to help you later. I was extremely disappointed that no one even responded to me. Pros: - It was clean. - Heaters in the shower room were nice - Shower was nice - Bed was large, though with the usual dips in the mattress that you get with many cheaper hotels. - A staff member did respond to my text after the first night issues, and they did try to help - The communal space was quite nice, even though I wasn't able to experience it all - The lodges are well-insulated - The location is excellent. Cons: - The lodge is pretty sterile feeling. It could be greatly improved with more art on the walls. - Only one sink in the lodge. Used for both kitchen and bathroom. - Not enough linen choices for bedding. - The pillows were absolutely horrific. Like large hard stuffed animals. They did bring us two slightly less stuffed pillows after the first night. These were still too hard and uncomfortable. - No bedside lamp on the left side of the main bed - My access codes to other parts of the property did not work, and no one responded to me about it. - The toilet, which is right next to the main bedroom, has an extremely loud flush. Not ideal during the night. - The couch was gross-looking, very worn. We didn't want to use it. We asked that they provide a blanket to cover it with. They assured me it was clean, just worse for wear. This place is cute and convenient. It could be improved with just a little more care and attention to detail (artwork, rugs, more linen options, nicer pillows). It could also be greatly improved by having one staff member on site, or at least on-call at all hours.

This place was amazing!! And it was in walking distance of a lavender field and a ton of wineries!!…read moreI'd definitely go back. Upon checking in everyone gets a welcome glass of wine, white, red or rose. I love that small touch, especially because they're centered in WA wine country. The room was huge, included a soaking tub and separate shower area. We had a working fire place and a gorgeous balcony where a humming bird greeted me in the morning. I felt like a Disney princess baby! The grounds are gorgeous and there are a ton of spaces to rest, sit, explore, sit among wild flowers and fountains. I read a book in the warm sun, feet up on a bench among wild flowers. I also enjoyed the restaurant in premise and had a long luxurious soak in the hot tub. I loved the plush robes in the rooms and you can customize your shower experience by adjusting the temperature yourself. I loved every bit of my overnight stay with my 2 besties. We split one night and paid about $115 bucks each which made the room about $345 give or take. We had 2 comfy beds in the room and plenty of space! I had a fabulous time and loved that we were able to winery/vineyard and restaurant hop in close proximity of our lodge!

My family and I bought tickets to the Willows Lodge special Easter brunch. We showed up 15 minutes…read moreearly and I kind of think they're not too used to doing this. There was no one there to greet us and looked like that they were still getting the dining room ready. The hostess did not come out until five minutes before seating time. I was kind of disappointed since this was supposed to be a special Easter brunch, but there was nothing to indicate that this was for Easter other than a few of the desserts. No Easter bunny, there are a couple Easter egg decorations on every table, but that was about it. Still, the ambience was good, a fancy brunch at a fancy hotel. The wait staff provided excellent service. The food was provided in a pretty good spread. The prime rib and the fresh oysters were probably the standout of the food. I don't know why they only have one person with two tiny hot plates to man the made to order station there for everyone. The family did like the desserts, they were very cute. My wife thought that they were too sweet, but that just means I like them a lot. All in all, it was a good brunch to experience once for a special occasion. No huge complaints here.

I recently met with Katie Mandell, a property manager with Maple Leaf, to view a townhome in…read moreSeattle. She was responsive and accommodating while scheduling the viewing. When we toured the unit, she was very knowledgeable about the property and its history, and answered all my questions regarding the rental terms and application process. Katie was extremely kind, personable, and professional, and gave me the strong sense that she and the company she represents are trustworthy and sincere. The townhome was great, but unfortunately, another applicant applied for the unit the night before we met, so the timing didn't work out. After we toured the property, Katie was kind enough to show me another home nearby, and went above and beyond, by searching for other properties in the area managed by Maple Leaf. I decided to not move at this time, but am grateful for all of Katie's help and hope to work with her and Maple Leaf Property Management in the future.

Horrible experience! ZERO stars. I would never rent with them again. Maple Leaf is the property…read moremanagement equivalent of predatory house flippers. When I moved in I told them there was a hole in the outside wall, near the kitchen window. For the next 1.5 years I told them and they had their own inspectors take pictures of it. Despite this, they only made a move to fix it once I reported them to the city. The whole time I lived there I was told that all of my things molding was my fault (including 2 beds!). I was told to leave my cupboard doors and drawers open to prevent mildew in the kitchen. The dehumidifier I requested would fill up at the end of each day. When they finally opened the wall to fix the hole, there was black/wet insulation and they had to replace half of the kitchen's 2x4's, and the workers found another hole with earth worms living in the kitchen under the dishwasher. Despite having 5 different workers out to deal with the hole and earth worms, this was never fixed by the time I moved out. And then, 2 weeks before I moved out there was water dripping out of the bathroom ceiling fan. They opened it up to find a leak that had to be going on for at least a year because the insulation was again black and the wood was moldy. They did not fix this before I moved out. I just had to live with a hole in the ceiling above the shower... Then they illegally withheld $750 from my deposit. They didn't follow the law by detailing the reasons for withholding this amount. They simply printed out a screenshot of text messages with their handyman giving an estimate on two projects. Thankfully I was able to recover the deposit since they do not know the law or how to do their jobs. There is so much more, but this should suffice as a warning. Lastly, their own employees bad mouth each other. Highly unprofessional and shows the do not even follow basic respect standards. Disgusting, gaslighting, lying, and incompetent company. Steer clear!