It is very funny how they always seem to remove negative posts about this salon either from here or Facebook. I have a horrible experience with the customer service and especially with the president Kelly Kerr. They keep on removing my post about Beauty Angel. Be aware! It simply did nothing for me. I have tried that for 4 months and I didn't see any improvements. I would never recommend that to anyone. Waste of money! You can reasearch every single forum and no one says positive things about it. Actualy no one who used it saw any results except the people who tested this equipment by Ergoline. I wonder how much they got paid for it :-) I have bought Beauty Angel lotion that was supposed to enhance the results but at the end there was no result at all. read more

Not Happy! purchased a tanning package for over $100. I used 2 sessions and when i went back 8 weeks later, I was told that my package had an expiration of 90 days. When I purchased this package they had not explained anything regarding expiration dates or limitations. The girls at the front desk told me "sorry, someone should have told you" :( I wil never be back...over $100.00 for 2 tans? read more

Horrible tanning salon. Very poor customer service. Also, they encourage customers to freeze their account instead of cancelling it but so that they can unfreeze it after a year and begin charging the customer again without giving them a phone call. Stay away! read more

This is a horrible tanning salon, Do not be fooled by the "positive review" because they somehow have the negative ones deleted. If you have any problems with your contract/accountt they will never grace you with a phone call to discuss the issue, just send you email telling you "too bad". They have treated many friends of mine terribly, they try to con you into freezing your account for a year so that after they can unfreeze it and begin charging you without you knowing (they'll let you know months later and at that point you'll owe them a nice chunk without having gone tanning once). For the high prices you would think customer service would come first but that is just not the case! Beware and stay away from this horrible tanning place, they just want your $$. read more

The worst customer service I've ever encountered. All they care about is their bottom line and if you miss a payment by one day or want to cancel one day past their 31 day cancellation they won't honour it and will charge you 25 dollars for being one day late. I've never ever been treated like such a number in my life and I will be telling everyone I know about this business's poor ethics. read more

Absolutely the WORST CUSTOMER SERVICE I have ever had from a company in my life. I put my membership on hold which costs $5 a month. It was never mentioned to me at the time that there is a time limit on putting my membership on hold. My wallet was stolen so I had to cancel my credit card that I had used at their studio. I then get an email 6 months later saying I owed $180 and my payments have been declined! I then emailed, called and went into the studio in Port Moody to talk to them about this situation. I asked to cancel my membership and offered to pay my on hold monthly charges that did not go through but was not going to pay full monthly charges for something I have never used. Not only did they not give a shi* about my situation, they wouldn't let me cancel my membership without paying the full amount. Since then, they have continued to charge me full membership fees and now say I owe $400. Be aware people because I'm clearly not the first person this has happened to. What kind of company does this? read more

Unpleasant staff member / DIRTY bed! I moved from one part of Yaletown to another so I decided to try this studio as it is now closer. Having been a customer at other (amazing) studios, I assumed this would not be any different..... As a new client walking in, I immediately felt uncomfortable. The girl at the desk appeared inconvenienced that I was there. I was looking for a bed that I can fully turn the face tanner off, and so I purchased a highest level package that offers a bed with a 'turn off' feature on the face. Subsequent to my transaction she briefly asked how easily I burn, suggested a time and summoned me to my room..... The room: The bed is very old, very small and crackly. When I pulled it down, I felt something weird (like dirty) on the handle... I proceeded with my tan. There was barely any fan blowing and within few minutes I was slipping and sliding inside the bed. While I was laying in the bed I was completely startled by a shake and loud bang (from the gym above). The bangs continued and so did my slipping and sliding. When the bed turned off, I looked at the handle and saw it was dirty. I inspected the outside edges of the bed an noticed there was old dirt all around. I took my towel and started wiping around to discover it was coming off, with some effort. :( I would have taken a photo and posted it however, I left my phone at home given I live in the neighbourhood. When I exited the room, I tried to gently discuss this with the girl at the front desk as she was more concerned with looking at her cell phone. She brushed me off quickly, without showing any kind of interest in what I was trying to convey and indicated that she will mention my concerns to the manager/ I just paid for a package and now I may have to be stuck with it. The experience for me as a new client was unpleasant; the person working there was standoffish, the tanning experience was disruptive due to the banging and uncomfortable while tanning due to lack of ventilation/fans, and now I'm wondering if I should be concerned about my health due to the lack of cleanliness. This is my very first time writing a Yelp review. This is how much impact my experience at the salon made; enough such that I was inspired to create an account on Yelp and share it. read more

It's very interesting that the negative reviews are always removed from this page. I've spoken with a few people in my building that all hate this place. I guess the owner knows the yelp organizer for this region. This place really sucks. The staff are extremely rude and they word the contracts in a way that makes them impossible to get out. This is a waste of time though as this review will be removed. read more

$400 on my credit rating for services I never used. The only warning I got was to an old email address and was mixed in with the excessive promotional emails they send that I didn't even read. read more

DO NOT GO TO SUNSCAPE!!! WORST TANNING SALON EVER!!! And whatever you do, DON'T SIGN A CONTRACT as they will RIPYOU OFF!!! I signed up for a 3-month membership; the girl who signed me up told me it would start the same month I signed up (it was the second of the month), but according to the contract it actually didn't start until the following month (I later found out)...I froze my second month as I was out of the country, and then came in to unfreeze it--but they didn't do it, and then I was charged for another month for freezing it....when I found out and called the salon, the girl promised to get back to me the next day but didn't, and a few days later it was a new month and again I was charged for freezing it--long story short, I was charged for 4 months instead of 3 of the contract, and charged 3 months worth of freezing charges instead of 1...the staff and the owner, Kelly Kerr, were extremely arrogant and refused to take any responsibility for 1) incorrectly explaining the terms of the contract, and 2) for not unfreezing my account and cancelling it when I asked them to, and 3) for continuing to charge me for freezing the account when it wasn't supposed to be frozen. Not only that, they said it was my fault for "misunderstanding" the contract, and actually had the gall to tell me that I never even came in to get the account unfrozen!!! Appalling!!! They just make things up because they don't care and know that once you're locked into a contract there's nothing you can do--READ THE FINE PRINT!! I did everything I was told and wanted to finish out the contract as it had been explained to me...instead I got nothing but grief and wasted a lot of money for nothing in the end. They will blame all of their mistakes on you... They have ZERO CUSTOMER SERVICE, they have no clue how to treat their customers, and nothing is their fault--BEWARE!!!! read more

My go to place for tanning, I use the high pressure beds and never burn, the beds are well maintained and clean and the staff are friendly and professionaldefinitely recommend this place! read more

Many people warned me before I signed up for a membership with these guys that they weren't transparent in terms of fees. Unfortunately, they were right! The girls in the studio tell you one thing about membership fees/ cancellation policy, while the customer services/accounts team tell you something entirely different and don't even apologize for the fact that incorrect information was given by other staff! It's a great studio in terms of facilities, but do not give your credit card details and don't take what the girls are telling you as being correct. READ THE SMALL PRINT!! Perhaps you should train your staff better so they can give the correct information to people. read more

DO NOT SIGN UP FOR TANNING HERE! They will try to scam for your money anyway possible!! The customer service is awful and very rude. If you try to freeze your contract they'll still try to charge you full price! Also They will NOT contact you until you owe an outstanding balance. I was even told by one of the employee's that the owner will try and screw you over. Was a happy customer for years until recently. Now I will never be a customer there again and try to stop anyone from signing up to this joke of a business! read more

My favourite tanning salon! The staff is very friendly and knowledgeable and their range in tanning beds offers something for everyone.

I bought a package at SunScape and when I cancelled it, they continued to charge my credit card. I went in on several occasions to talk to them about it and was still being charged monthly. Maybe the staff needs to be better educated when it comes to cancelling accounts. read more

I read negative reviews on here but decided to give it a go due to it's proximity to home and variety of beds. It only took till my second visit to experience the poor service. I won't go into detail here but given others had warned of it, I was less shocked by it and was able to laugh it off. Go for the beds but don't expect anything more. I'll continue to go until I reach the tan I want to achieve, however I certainly won't be recommending the place to friends. read more

TO AVOID! DIRTY & DISAPPOINTING, BED'S ARE LEFT CREAMY FROM SUNSCREEN PLUS, CUTANEOUS FUNGAL INFECTION ON MY WHOLE BACK AND SHOULDERS! everything started a month ago when I first joined sunscape for the 98$ deal tan until January. I agree it is a great price. I had a vacation planned for the end of August so I decided to go at least 4 times a week to sunscape to tan and get my skin ready for my trip. First of all, when you enter and someone just got out of the room you re supposed to go in after please ,to the lady at the front desk ,you cannot say to your customer ,the bed is ready for you. Second, I once said to clean it again and the lady literally took 2 seconds for a Huge level 5 machine to be perfectly clean.I had to use my bottle of water for after clean the cream another customer used. After a month, My back and shoulders began to be irritated and itchy all the time. I thought it was normal since I tan and it was because of the artificial light, I would have never thought about an INFECTION.Afterwards passed 2 weeks While scratching my back I saw all white dots covering my back and I went to the clinic for a check up. Results, CUTANEOUS FUNGAL INFECTION. I DO HAVE A DOCTOR PRESCRIPTION for my case and they take months to disappear plus I have to take a pill and apply cream twice per day to relieve the itch.I have been pushed by all my friends and co-workers to write this review and I hope someone here will make a right decision TO AVOID THIS PLACE AT ALL COSTS. Health and safety first. Totally disappointed. read more

Terrible experience. Unfriendly staff and dirty facilities. Was in Vancouver on business and stopped in to work on my tan so I look awesome for the summer. When I got out there was hair stuck to me that I know wasnt mine, I am completely hairless. So disgusting. Will never go back. read more

Sun scape has the best spray tanning system I've ever experienced as well as a wide variety of beds (favourite is the high pressure and prestige for sure!) There's tonnes of high quality product to pick from and knowledgable staff to show you around. I would recommend sun scape to everyone looking to get a great tan. Very worth your while to check it out. read more

Been going here for years. Great selection of beds, friendly staff, long hours of operation, and pricing that can't be beat. Recently had to cancel my membership and had no issues whatsoever. Left with a warm invitation to return. Best! read more

The staff at this Sunscape location are so friendly and helpful! I find that it is extremely clean unlike other studios I have visited ! They seem very knowledgeable about their services and products! read more

I just went for my first ever spray tan. The person who helped me was lovely and went through all the details of what I needed to prepare and what to expect. She was knowledgable and courteous making the experience quick and efficient. I'm confident if I had any concerns I could go back and they would be resolved. read more

Not very friendly service, and the prices LOOK cheap but base level includes next to nothing.

Frankly insulting customer service. Their staff clearly has no training in client management. Their beds seem to be leading the industry, and the parlor generally appears clean. Just hope you don't have to deal with the staff at any level. read more

I would give them a zero, but unfortunately that is not an option. I have been a customer of this salon for probably over a year now and have had nothing but problems over and over again but my recent experience really takes the cake. I paid for their $50 rip off package around the beginning of the year but tried to cancel because I wasn't using it nearly enough to make it worth it. My mistake? Trying to cancel ONE DAY after the billing cycle. That's right. If you want to cancel you have to do it in person (that's assuming you have enough patience to wait for the line up in front of you to finish - usually only 1 staff on hand who is inexperienced), but you also have to cancel on the 1st of the month. They refused to allow me to cancel over the phone or by e-mail because and I quote : "Cancellation by phone is something that would prevent us from being able to offer these deeply discounted rates. There is absolutely no way we'd be able to handle the 'I called to cancel' claims by clients that have fallen behind or ignored their membership payments." - This is from Kelly K - the president of the company. So basically my understanding from that is that they are able to offer such "deeply discounted rates (arguable at best)" because the suckers like me, get stuck paying for something they don't use. Anyway, they ended up agreeing to downgrade my package via e-mail. Matthew - the company's operation's manager, informed me (via e-mail), that the bronze package includes 1 free tan in any bed per month and at only $9.98/mth. So I agreed and the package was changed. I then put this out of my mind and showed up to the salon to use my free tan. I used a level 5 and all was fine. The next time I came in about a month later, the lady who was obviously new, told me that my particular package only included the lowest level bed. Well at this point I had already waited about 10 minutes just to get to the desk and there was still a line-up behind me as usual, so I just paid for an upgrade ($14). ridiculous! Went to the bed only to find out after I had changed, that she forgot to set the timer. So I got changed again, went back to the desk to get her to change it. Then I realized that there was no towel. So I got changed AGAIN and went to the desk to grab a towel. At this point I just wanted to get out of there but I already paid $14 for the upgrade to a level 3 or 4 whatever so I used it. There was a bulb out and the fan wasn't working. The mister didn't work either. Actually none of their beds that claim to have misters, actually worked. That was my last tan. I kept meaning to go in and cancel - actually I had intended on cancelling the last time I was there but the ladies behind me had already been waiting for a while and you don't want to mess with tanners! They will cut you! So here I am about a month or so later, randomly checking my credit card statement and noticed that they had been charging me more than double what they (the president and the ops manager) confirmed to me. I quickly e-mailed the company, and they replied back that they made no mistakes and could do nothing. I then forwarded my e-mail that had confirmed the $9.98 rate and no response. not a phone call, nothing! Followed up 3 more times and still no response almost 2 weeks later. Great customer service! I've finally given up and have forwarded to my credit card company to dispute the charges. Would have preferred to have them sort it out, but I guess kelly k doesn't want to admit fault. Whatever! Aside from the lack of service here are my top 5 reasons to not use their salon (at least in yaletown). 1) Generally the staff are slow and untrained to get through lines. Almost every time I've gone, I've had to wait 5-10 minutes to approach the desk. Always lines in Yaletown. 2) headphone jacks and misters don't work on any of the beds (including level 4 and 5), I've tried all. 3) If you sign up for a plan, they make you cancel on the 1st of the month in person only. If your card declines (regardless of the reason), they charge you $25 and don't even tell you about it! (what's the charge for? extra work? I don't think so). 4) Prices are not competitive although they swear they are the cheapest.If you buy points and you end up with not enough for a tan, they don't let you pay the difference, they make you purchase another points package! 5) The president of the company can't even admit she screwed up and doesn't care. Will I return? No. Hopefully this will prevent other other people from falling into their trap. read more

Go-to for tanning! Never been anywhere else cause I never had a reason to switch. I have tanned here for years, sometimes at the Pitt Meadows and Port Coquitlam locations when I lived out in that area. For busy people like myself you won't find a place with better hours. 11 o'clock during the week is amazing!!! Never have to rush after work if I want to get a tan in. I actually worked there as well for a few months so I know first hand that they take cleanliness and sanitization seriously! You'll always be at ease that you're getting into a clean bed. I have a level 3 unlimited package. I like to switch between the hi-tan (lay down bed), and stand-up for best results which are both included in my package. The spray tans are also amazing. I have tried spray tans at other places and Sunscape's are 10000% times better. If you follow the directions, don't rush, and do proper after care you'll have an even golden spray tan for at least a week. They just got in new lotions, and im still so torn which one to purchase because there are so many great ones! And yes, lotions will definitely improve your tan, it's not just a money grab! Finally the staff there are great! So friendly, remembers regular clients, always making sure the beds are clean! Even with the girls who got hired after I stopped working there, I can't help but stay and chat for a bit after cause everyone is so welcoming! read more

I had signed up months ago and had given them my bank info. After 1 month they said my payment was declined due to insufficient funds. And I couldn't go tanning unless I paid them charges for insufficient funds. I even showed the girl at the front my bank account which had the full funds plus I had overdraft so there's no way it could have been declined. I told them I would pay the monthly fee but not the extra charge as it was invalid. They said I can pay the charge and have it as credit towards upgrades. I told them I am cancelling and I shouldn't have been charged. They didn't care nor tried to assist me with this matter. Couple months later they sent me an email stating I owe them $300 and they will take me to collections. How is this a way to treat your customers. I've read other reviews and this isn't the first time they had done this to customers. If you don't want to be ripped off don't go here! I'm going to BBB and reporting this. They scam you. read more

Incredibly disappointed with my experience. I had an unfortunate tan line I needed to cover for an event. I made this clear, showing the lines to the receptionist and she recommended a spray tan package. I paid, received the spray tan and woke up the next morning with zero result. I was told this spray tan would blend my tan lines and give me an all over color. I went back the next day to show them and another receptionist told me the machine was "probably" out of fluid. She gave me another spray tan telling me this would fix the problem. That spray tan made the tan lines worse and I ultimately had to hire an airbrush artist to remedy the problem. i told the receptionist that the problem was worse showing her the results. She said they weren't allowed to discuss refunds and that I would have to write corporate. She then tried to sell me an additional $50 product to cover the tan lines, quite a racket. I did just that hoping for a response of understanding. Corporate essentially said that they wouldn't refund me and called me a liar. I was mislead as to the results of the product and the company wouldn't stand by either the product or by their word. I feel very mislead and very disappointed. It was a waste of my money. read more

I feel I have been screwed over big time. I've paid over $100 for not even using the salon! I had frozen my account for a few months because I was not using it, I then started being charged the full monthly amount because my frozen time period was up. So I had to go in person to cancel my account. It has been hard for me to go down there, but when I did I filled out the cancellation form, and paid my remaining balance. The girl there said I would have that month of tanning because I had paid for that month. I then just got an email saying I have a balance of $31!! I was told I was fully paid up, and everything was dealt with. I never was told I had to pay for more. I haven't been to the salon in over 5 months, and have had to pay so much for nothing. I would be really careful getting a membership there, and make sure you are clear on the contract. If not you will be screwed over! I just feel ripped off, because Ive paid so much for nothing, and I had told me I had canceled my account and everything was good.... anyone else had this happen? read more

The atmosphere was very much "jersey shore" including the staff. I had to actually ask to be helped because the young girl at the front counter just blankly stared at me. When I finally asked about their beds they handed me a double sided 4 page long pamphlet with all of their over priced beds, it was especially confusing as every price had a hidden cost as to how long your signed up for and if your a member etc etc... It was a pretty cold environment the customers and staff all looked like they came off jersey shore very " young and trying to look hot" look which would be fine if it wasnt for the unfriendliness combination! I after went to YOU TAN in Yaletown as well where I got offered a simplified list of tanning beds w great prices and got a great deal as the owner explained everything- everyone was overly friendly and chill/relaxed atmosphere not "showy" !!! Anyways whatever floats your boat just one girls opinion! read more

Do not trust this company with your credit card!!! They told me the bronze package was $9.98 which was confirmed in an e-mail and I agreed to it. Then I discovered about 3 months later that they had been charging me $20 plus tax for several months. I confronted them about it and their accounting department only responded with "that's the correct charge". When I responded with proof (Again) that the operations manager confirmed the $9.98 charges to me, they just flat out ignored me. I have sent several e-mails and tried calling numerous times, but you can never speak to a manager and they just ignore you. I eventually had to dispute the extra charges with my credit card company because they refused to respond. Needless to say, I won. Then I get a bill from them for $41 because they weren't able to charge my card (because I disputed them). Tried to follow up by e-mail and phone and of course, no response. Not even three weeks later, I receive a call from a collections agency saying they sent me to collections for $150!!!! Now my credit is affected. I've called 3 different salons and the management are never there. They all confirmed the last bill is $40. So where does $150 come from?! These people are a bunch of frauds. I have tried so many times to speak to a manager but they just flat out ignore me. How a company could be so unprofessional is absolutely beyond me. The management needs to learn a thing or 2 about how to run a business. You can't just send someone to collections for a charge you can't even back-up. read more