Terrible service!!! Lady in picture accused us of stealing n and didn't want to check cameras. Later comes running to apologize but we didn't want to hear it! We came to Sunglasses Hut down the street way better! Avoid this place and this employee!! read more

Sunsations Sunglass & Optical - Rude employee! - Sunglasses Near Me - Santa Monica, California

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The lady store clerk was extremely rude and did not want to help us at all. Came with intentions to buy but she would not get off the phone and basically made us leave. Extremely disappointed. read more

Pls do not account heavily for negative reviews. Perfect example of only unhappy customers put up reviews. I been here a few times and got all my last few pies of sunglasses here. Why? The ppl are super nice, super helpful. Last time I went, lady named Nora took good care of me. I also really like the selection there. Literally went to Nordstrom and few other places and cannot find the same selection as here. Give this place a try! read more

I have Ray-Ban and I needed an adjustments and cleaning. The store clerk said they didn't have the tools to do adjustments and they don't touch other people's sunglasses. Her tone was also very rude. I cannot recommend this place and I would not go back. read more

I buy glasses 380$ and all websites 210$ and not return It a very bed shop , i buy in Glendale read more

Avoid at all costs. I accidentally purchased the wrong pair of sunglasses as a replacement for my fiancé. Fatima told me these were the only Maui Jim's available. Fatima was rude, lied, and would not accept a return. She then threatened to call the cop on us as I was visibly upset to be out $220. I would not spend one cent in here again. read more

Amazing customer service, will DEFINITELY come back! They have lots of options to choose from. Also they keep the store very neat and clean! Would recommend coming here! read more

I was looking for a couple of glasses for my wife to gift her for Christmas and the moment I walked in this old lady came really close to me I thought she was going to greet me or ask if I need any assistance but no. This lady just follows me around like I'm about to steal. I tried asking for other sizes or pairs but the lady didn't bother she just told me "no" then while I'm browsing I hear the lady tell another employee which I'm assuming is new "watch him" Like what?!!! I literally came in to BUY glasses, I even asked for assistance!! She treated me like an animal, never going back there again! Racially profiled. read more

I would avoid the store at all costs walked in because I really needed some glasses because my kids lost mine was ready to drop some money there staff is very rude and racist from the point that you walk in the door even though I really want to buy some didn't offer me any help besides following me around the whole time in the store I ended up leaving the store and going to the sunglass hut and dropping about $550 or that they could've had if they would've known how to treat the customers when they walk in the door instead of following them around as if they're going to steal something when all they wanna do is purchase very expensive glasses and here's a picture of the glasses that I bought if anybody else wants to head over there instead of the store. read more

Sunsations Sunglass & Optical - new glasses that I had to buy somewhere else!!!!! - Sunglasses Near Me - Santa Monica, California

Literally have been in here 5+ times and it's never a good experience. Not understanding why the initial reaction of the employees here is to be rude? Lost a customer as all I wanted was a new pair of nice sunglasses. read more

Went to buy some sunglasses mid day on a Sunday (around 12pm). Door was open and as I was browsing, a woman from the back comes in and tells me I cannot browse because she's "on break". Why is the door open? I understand needing to eat lunch, but why not close the shop or just put the food down to service a paying customer? It felt racially motivated and I will not be returning. read more

Worst customer service I ever had, they literally told me they can't help me and fix my glasses. Never will back again!! (Beverly center location) read more

!!!scam!! They sell fake sunglasses. Spent $700 went to return them the same day and told me no returns only store credit. F@#K THAT PLACE. Go to sunglasse hut and get what you actually pay for. read more

James is absolutely helpful and wants customers to feel happy and satisfied with what they get. He also serves as a helpful guide, meaning he will be honest with what looks good and what doesn't which is VERY helpful. Like he doesn't take your money, instead, he helps you out and is considerate!! Also, extremely helpful with pricing and explaining! I am excited to go back soon! Thank you, James!!! read more

This place has the absolute worst customer service I have ever experienced. Their return and exchange policy is intentionally prohibitive, also the management is very rude. Do not waste your time or money, especially since the Sunglass Hut down the street offers the exact opposite experience at a better price. Sadly made the mistake of purchasing a pair or sunglasses for Christmas and they do not inform you of their return/exchange policy, but instead just add it to the receipt. I'm shocked that businesses like this are still in existence. Don't waste your money with them. read more

I to came to purchase some Maui Jim Sunglasses on a trip to LA. Days later I realize they are fakes and try returning them to realize they do not accept returns, only store credit, I do the return and they do not issue the full return for credit and eat the tax charge and make me pay full price for two pairs of Ray Bans only to find out that these are fakes as well. Spent over $400 on fake sunglasses. STAY AWAY!! read more

I wish I could give half a star. Over-priced! Rude! Absolutely no customer service at all! I wanted to get a pair of glasses, but found them at a department store for a much lower price, Innocently I stopped by and asked if they would match the price of the department store and the owner was so rude and made a scene, instead of thanking me for stopping by at his store to give him the chance to sell me for a reasonable price. I felt very uncomfortable. I have bought in the past a pair of glasses in this store but will never come back - pretty sure they are just "fishing" tourists over there who don't care for a long term customer service or shopping experience. read more

buyer beware!--- i bought a 500 dollar pair of tiffany sunglasses i saw on amazon for 275 next day... i went the next to return my sunglasses.. all sales are final, i nver wore them, had them for less than 24 hours... she hassled me, told me i should of read the receipt... i asked her before i bought, can i return them, she never said all sales final we only do exchanges... smarmy, stay away read more

Please STAY AWAY from this place. Go take your business to the sunglass hut. So I come in and the lady who helped was being nice but after buying my RayBan stories, I come back the very next day. I decided I didn't need the cameras and I just wanted to exchange them. Mind you, the receipt they give you only says "no refunds" and exchanges only. I knew that going in but no one specified that there is an exception to this rule for the RayBan stories. The lady assisting me probably only wanted her commission and failed to mention this rule and the receipt doesn't mention it either. So how is a customer just supposed to know that? When we went back to speak the manager, he also said he couldn't help us at all. I mean all I wanted was an exchange and he couldn't even do that. PLEASE STAY AWAY from them and take your business to the sunglass hut or any other place that sells sunglasses honestly. The manager said he'll " talk" to the lady who didn't disclose that information but we all know the lady is going to lie and save her ass. read more

Came in to check some sunglasses Jonathan is a very welcoming salesman. Not pushy very direct and calm. I bought two Mk's. I love the selections of those Mk's he helped me to find a good one for the shape of my face and a great versatile for my outfit read more

BUYER BEWARE Purchased expensive RAYBAN sunglasses from these guys. They assured me if they broke, they'd help address. They broke 2 months later. I brought them with receipt for service. They then acted like there was nothing they could do. Said its no longer their issue but rather the manufacturer (Luxottica)s issue. I explained this was counter to what they sold me. The woman there said she'd relay the message to their GM (Tony) and have him contact me. Twice followed up... no response. BTW, this is what Luxottica's website says about warranty. "If you made your purchase in store please contact, anytime within 24 months from the date of purchase, the retailer where you bought your product.A proof of purchase will be requested as part of the warranty assessment.Depending on the issue, the frame or corresponding defective part will be replaced or repaired directly by the retailer." read more

Half star, def. CA law requires them to display the Non-refund policy at the cashier, so they put a sign up at the cashier with the smallest letters ever. The lighting in the store makes it impossible for you to define the color of the lenses or frame, etc. it's awful! So I bought sunnies thinking the lenses were a different color. Next day I come to return the cashier shamelessly shows me the ridiculous "non-refund" sign and gives me store credit. I'm reporting the store to the attorney general since that sign they have up is clearly a way to cheat the law. read more

STEP AWAY, THIS WILL BE THE BEST ACTION OF YOUR DAY. THE SHOP DESERVES LESS THAN A BRANCH OF A STAR See below other customers' comments who had same bad experience as mine. I bought $330.75 PRADA sun-glasses at this shop in May 19 2018; expensive indeed. Less than 2 months later, the left lens fell while i was driving. i return the sunglasses to the shop in aug 3 2018 when i was back to CA I was very badly received by the shop manager (a woman - unfortunately, i did not ask her name but could easily recognize her). She was extremely rude, did not want to handle the return, obviously, too lazy to take on her shoulders additional work; having not at all any consideration for her client. She just gave me LUXOTTICA contact info (the factory) and kept drinking her coffee. This woman was rude, arrogant, lazy, poorly educated, 0 elegance in a shop selling luxury sunglasses; she had the great opportunity to represent PRADA brand, to apologize, to propose service to organize the return, to show consideration; but she failed from the beginning to the end! What can i say....difficult to blame a limited person AGAIN, STEP AWAY, YOU WILL FIND BETTER SUNGLASSES SHOP ANYWHERE, STEP AWAY, DON T BUY THERE read more

Place is over staffed with terrible attitude workers. Only reason I bought from here was they were the only place on the promenade with the right style. Spent $300 on pair of Tom Fords, within 1 a screw fell out holding the lens in. With original receipt they refused to even speak to me about getting it fixed. Practically shooed me out of the store telling me to go to LensCrafters and it's not their problem. 0/10 across the board. read more

Went in to find a pair of glasses that I bought in Italy and lost. James was so helpful, absolute best customer service ever. I'll be back!

I have wanted to get a new pair of sunglasses for a long time but wasn't able to find something that fits me perfectly. I walked into the store yesterday with my friend and though it took some time, Oliver was able to help me find a pair that is 'Everyday but not boring' and also fits my facial structure. He had to adjust the glasses several times for me because my right ear is located higher than my left and any pair of glasses will always slant down to the left. He wouldn't stop making adjustments until he was definitely sure that it was perfect..! They do have a large variety of sunglasses from a lot of brands, so I would go back there for my next pair. read more