Eyes of the Marina is the most incompetently run, not just optometry business, but business period,…read moreI have ever encountered. I went there because I thought with my new EyeMed membership, I would get a good deal on some new glasses. Things started out bad and went downhill from there.
I showed up for my appointment to find that they had no record of it, despite that I used the online system they insisted on and received a text telling me the exact day and time to come down. They apologized and eventually saw me anyway.
Things continued in this vein, as the office staff was unable to figure out how to use one of the pre-checkup machines, and after 5 attempts which caused me some discomfort, ended up using a different machine. Not sure why they didn't use the machine they knew how to use in the first place.
Again, the doctor himself and the checkup all went fine. But once things got back in the office staff's hands, more trouble.
About a week later, I got a call saying my contact lenses, which I had also ordered, were ready. I trekked down there only to find that no, there was a mistake, they're not ready, come back next week.
I came back the following week, and after taking a while to find them, the woman who was helping me showed up with a bag of about 8 contacts. "Are these all mine, or different prescriptions for me to try out?" She looked through the bag, then just grabbed half of the contacts, took them out, handed me back the bag and said "these are yours." What?
Then she asked if I needed any saline solution or a case. I said yes, since I hadn't had contacts in years and didn't have any of that stuff. After making me wait another 20 minutes she came back and said "yeah, sorry, we don't have any of that."
Meanwhile, weeks went by with no glasses. Finally I called and they said, "they're here, come in at the end of the day and pick them up." I came down, no glasses. Come back next week.
I come back the next week, they first start trying to put my lenses into my frames when I arrive. After 30 minutes to an hour they explain "sorry, they cut the lenses too thin, we can't get them into the frames." We'll call you when they're ready.
Couple more weeks go by. I call. "They'll be ready next Thursday. We'll text you." Thursday comes and goes, no text. Another week goes by. I call. "They're not here yet, but I put a rush order on (ha!) and they should be in any day. No text, so I call the following week. "They're here, our person is going to put them in the lenses first thing tomorrow, we'll text you." No text. I call the next day. Again, "you're first on the list, they'll be ready tomorrow."
After three days of being "first on the list," I finally got my glasses, which are fine, but far from a perfect fit. On top of all this, not only were they not cheaper than my normal optometrist, they were nearly twice as expensive! Never, ever going back here.
