Check your roof for leaking and shingles for damage. We have an older roof and the installers were absolute tools and caused an entire reroof worth of damage, leaks included. The sealant under the EMT conduit is poorly sealed and loose causing leaks on the inside. They also installed a bunch of pieces of flashing under the shingles for what they said were "tie offs." That aside, we were undersold on panels and our system never reaches above 50% charge and most nights during the winter we lose power and are forced to buy power from Pg&E for .43 per kw even though it could have been avoided. The salesperson Kim said it would be an off grid system but clearly lied to get a sale in. Had to call tesla to get info on how to disconnect from the grid and figure out how to use the app and connect it to the internet because the installers didn't go over anything such as the utility rate plan or how the system actually works, and we were hit with a $1500 true-up bill because of it. Hours and hours of emailing and phone calls back and forth to get these issues resolved and just when I thought I was making progress with them, my case manager takes a 10 day vacation. I was contacted by the previous escalations expert Ashloyds supervisor Melissa who said they would take over and get a new escalations expert named Deanna for us, bribed us with a $100 gift card and said everything would be taken care of. A local sales rep Tami notified us that Sunrun has a 90% production guarantee and that they are supposed to reimburse for a true up if it occurs since the systems are able to go up to 150% production. Also notified me of the roof readiness and watertight for 10 years guarantee where they are supposed to fix any leaks caused by solar within 10 years of install. They have already said they would honor this to the point of us signing the contract with the roofing company to fix the damage (which Sunrun got wrong numerous times causing me to have to call Sunstone Roofing and Sunrun and coordinate them since they are in shambles and nobody communicates,) and are now backtracking saying since the title holder (my wife) isn't on the contract due to not meeting the requirements for the credit check upon sale of the system, that they aren't willing to work with me or I until she is on the contract. Basically now trying to strong arm my wife into getting into the contract in order for them to honor the warranty they have with me. Edit: I passed the torch to the BBB and they switched my escalation expert to Emily since apparently they have their own BBB department (I wonder why) and she has already attempted to gaslight me into being unprofessional. I'm sorry, but your company has caused about $30,000 worth of damage and you're calling me unprofessional for being upset about it? I wasn't even disrespectful. On top of that they tell me they are going to update me weekly... well my roof is leaking now, how about getting someone to fix the leak and get a permit now, or confirming with me that the line drawing is correct.. Nothing. All in all, if you want to be lied to by a salesperson, have one minute to view your $90,000 solar contract, not own your system, have an inspector who doesn't climb ladders say your 20 year old roofs ready, have damage done to your house and covered up without being notified, a leaking roof, damage to your shingles in numerous places, moisture and mold in interior sheetrock, a heavily underperforming system causing a much higher bill with PG&E after being told you are off grid for all intents and purposes, to take numerous days off to deal with incompetent techs or people who don't even show up on numerous occasions after being told somethings wrong with the system on many occasions through text and email causing Sunrun to threaten to have your warranty cancelled because of it, hours off to talk to customer support, hours to argue with an incompetent escalations department and coordinating with roofing companies, to be flat out lied to, bribed, treated like you are stupid, by all means go with them, otherwise sunRUN. read more

My story starts in 2022. The sales person was great. Knew exactly how to 'sell' a system. Shame on me for not educating myself further. July/August 2023, less than a year after my install, I called and complained about my electric bills being nearly $700.00 for two months, they informed me the inverter was bad and that they would repair. I asked for the credits and a check sent to me for the difference in average projected production and actual production for the months in question. September 2023 I spoke to someone in customer service and requested escalations. Never got a call, but a check was cut as a courtesy refund in the amount of $200.00 which arrived 60 days after the expiration of the check date. After months (years really) of frustration and anger with never hearing from someone, I finally get through. I have a roof leak caused by the install. A year after my initial call in January 2025, Isaac wants to sell me more equipment, which, I desperately need... but will not be getting from Sunrun, sends an email and miraculously someone is coming to check my roof. February 2026, and I am told the issue with my roof is not covered under my 24 year solar penetration warranty. I figured as much... why take ownership! I was told today (March 11, 2026) when I called to follow up with the roofing issue and request a temporary removal of the panels, it is going to cost ME approximately $300.00 PER PANEL to remove and restore. If I do not use their 'partner' Remy Roofing, then my warranty will be void. I am in property management and if I had ONE vendor that completes ALL THE WORK... I AM BEING SCREWED. And this is the case. I also asked for escalations today in hopes that someone can tell me more about my 2023 issue whereas my electricity bill from NV Energy was $1,800.00 and when I called in 2023 to request a refund of my monies, I was told that she, Tania, was unable to see billing information but would have someone look into it and reissue IF POSSIBLE. I again asked for escalations and was told that "escalations managers may or may not call back. When they can, they typically will save time and email." And that "the company is built on the customer receiving the most knowledgeable assistance with the agent, rather than a supervisor/manager." Stating "she uses the system more and frequently takes calls therefore she knows more than the manager." So much more to say... but this is the shortest I can make this. From 2023 to present year, there have been no notes of the 17 calls I made to them. It took a live person trying to sell me more crap from this crooked company to get anything moving. STAY FAR AWAY FROM THIS COMPANY. (Posting in all Sunrun states/locals as my local Las Vegas, NV office is closed apparently.) read more

Please listen to these reviews, they are true and a accurate account of what people are going through Do not be like me and believe that it wont happen to you because the headaches and the loss of time of your days and peace of mind are not worth it no matter what kind of deal you get with Sunrun!!! Our system officially went live on April 8, 2025. Just ten days later I notified customer support due to the system underperforming. We notified Sunrun's customer support team on April 18, and a technician was dispatched on April 29. We were informed that the battery was faulty and would need to be replaced. However, before this issue could be resolved, the entire system went offline on May 8, 2025. A new battery was finally installed on May 22, but we had to contact the Sunrun customer support team due to the complete system going down again on May 28th 2025! Diagnostics were run remotely, and on May 30, we were told that another technician visit would be required yet that appointment has been scheduled for June 11, a full 12 days later. When the second technicians were out on May 22nd he mentioned the system had tripped and asked me if the other techs had checked into that... I asked him if he could look and was told that they were there to replace the battery and that hopefully this resolves the issue but if not the next tech would have to do a system wide look to see what was happening because ITS TYPICALLY NOT THE BATTERY! Sure enough, MAY 28th the system tripped again. In order for us to get a ticket created we had to not go through resetting the system and let Sunrun do thier remote diagnostics. Once that was complete the system would not turn back on once again. In the mean time I have received my first bill that they expect me to pay or they will not come out and fix the issue is what the customer support agent told me on May 16th. I was also told if not paid I will have a mechanical lien put on my house all for the service I am not receiving. This is not to mention the 3 soon to be 4 days Ive had to take off of work so I can be accessible for the technicians when they come to "repair the system". I just sent a letter to Sunruns CEO, Im hoping that I can just get my system running- a 25 year commitment to them is not starting off well at all. read more

Ignores local laws City of Lathrop, CA § 5.24.020. Aggressive soliciting prohibited. A. No person shall solicit, ask, or beg in an aggressive manner in any public place or within 50 feet from the front of a private residence. B. "Aggressive manner" shall mean any one or more of the following: 1. 2. 3. 4. 5. 6. 7. Approaching or speaking to a person, or following a person before, during or after soliciting, asking or begging, if that conduct is intended or is likely to cause a reasonable person to: (a) fear bodily harm to oneself or to another, (b) fear damage to or loss of property, or (c) otherwise be intimidated into giving money or other thing of value; or Intentionally touching or causing physical contact with another person or an occupied vehicle without that person's consent in the course of soliciting, asking or begging; or Intentionally blocking or interfering with the safe or free passage of a pedestrian or vehicle by any means, including unreasonably causing a pedestrian or vehicle operator to take evasive action to avoid physical contact; or Using violent or threatening gestures toward a person solicited either before, during, or after soliciting, asking or begging; or Persisting in closely following or approaching a person, after the person solicited has been solicited and informed the solicitor by words or conduct that such person does not want to be solicited or does not want to give money or any other thing of value to the solicitor; or Knocking on the front door or ringing the door bell or otherwise attempting to get the attention of one or more residents in a private residence for the exclusive purpose of soliciting when there is a clear sign on or within six inches from the front door, no lower than 30 inches above the door threshold level but no higher than 60 inches above the door threshold level indicating that there should be "No Soliciting," "No Solicitation," "No Begging" or similar language; or Using profane, offensive or abusive language which is inherently likely to provoke an immediate violent reaction, either before, during, or after solicitation. (Ord. 14-333 § 1) Downloaded from https://ecode360.com/LA4956 on 2025-07-08 read more

Terrible Customer Service and Accountability I'm incredibly disappointed with Sunrun. Their product caused a significant issue in my home, and despite multiple attempts to get them to fix it, they proved incapable of resolving the problem. They then suggested I hire my own electrician to address the issue, promising a reimbursement for the labor and costs as part of a verbal agreement. After following their advice and fixing the problem their product caused, Sunrun has now refused to reimburse me without providing a clear reason. This not only reflects poorly on their accountability but also breaches the trust of their customers. If you're considering Sunrun, beware--they seem unwilling to stand behind their product or honor their commitments. I will not recommend them to anyone. read more

I have had Sunrun since 2010 and just recently got another system . Now the old system all the panels are not working the installer told me to call for a service for them to come look at the system also when inspector came to look at roof before other system was installed said all panels were not working called no put in a work order no one cam e out or called back how quick they are to up grade your system and how quick to collect money finally called again and they told me if they look at your system it would be like 500 to 600 for a service call and when ask to speak to a supervisor they said it would have to be a call back wish I could give them a o rating read more

Their employees do not abide by any of your counties soliciting laws. Completely ignored signs on private roads and continue to try to sell to our street. So over that. Thanks read more