The team at Ace Hardware Newport is knowledgeable, friendly and super helpful…read more My wife recently made an online purchase that wasn't exactly what she expected. Eddie and Ron were helpful every step of the way. The customer service at Ace Newport is awesome. Highly recommend!

The worst store in Bend!!!! Horrible customer service and inflated prices. I would rather drive to…read moreHome Depot then to solicit this "locally owned store"!!!!!! What a joke!

I. LOVE. ACE. HARDWARE…read more They have over 1,000,000 screws/bolts in THIS LOCATION ALONE!!! Who needs to carry a MILLION fasteners!?! Apparently Ace Hardware does. And they do one heck of a job of doing so! Oh, and why not grab a free soda or coffee on your way back to said fasteners section!?! I stopped in here on my first day as a Bendite (and having been out of Oregon for 17 years) and I was beside myself with joy. I was instantly convinced that my return to my home state (wife and toddler in tow this time) was the right move. I even called my wife about the free soda. I couldn't believe it. I felt welcome there before a single person even knew I had walked in the door. There must be 1000 employees because (unlike some other stores at the north end of town) I seem to find one or two down every isle that immediately look at me with a smile and ask if they can help me with anything. And you know what, they always can! They know that store like a koala bear knows the back of its eyelids. Plus, with three locations it's always convenient (though I do like this location the best...did I mention the number of fasteners??). I'm in hear at least once a week, know of few employees by name and have a friendly banter with them. It feels like the hardware store equivalent of the Cheers bar. I love it. Break something? Go to Ace Need to build something? Go to Ace Want a free soda? Go to Ace...but buy something too!

Getting a sales associate to help me is hopeless. They are more engaged talking to one another than…read morehelping me, and I am smiling and waving. Today I decided to Yelp. The cashiers do a nice job. I am Yelping the Ace hardware on 3rd street.

I have always had a great experience with this Hardware Store. While Ace is a great place to shop,…read morethis store goes over and far beyond to assist their customers. I've had them search other stores to help me locate a particular item that was not available here. Their customer service is above all the Big Box Stores. As for those hard to find and get items, start here... Reasonable Prices, awesome service, friendly staff...Why shop anywhere else ???

Went in for a cart tire, not only did they have the random size but the 2 ladies were super helpful…read morein helping us find it. And just all around super nice, friendly and knowledgable. Thank you!

I had so many questions and Len took the time to answers all of them. He was really knowledgeable…read morein the painting and sanding area of the store. Never got annoyed at me or rude. Huge shout out to him!! Thank you.

Good luck setting up a delivery here. Scheduled for delivery, they missed the window, called and…read morethe rep said they would still deliver by end of day. Nothing. It was then rescheduled for two days later with zero contact or phone call from them. What a joke.

What a great store! I was in the area for work and stopped in on a whim, but if I had this store…read morewhere I live, I'd definitely be there often! A little bit of everything for your farm, homestead or garden. There were so many things I wanted to go home with, but kept it minimal. I was greeted politely upon entering and the cashier was super friendly, asking for advice on gardening... to the point that she took notes on my recommendations. I don't live in the area, so I'm not sure how their prices compared to averages for Bend, but coming from Alaska, the prices were really good. I'd definitely go back and have even looked for other Wilco stores during my travels.

I've always had a great experience at Wilco. My primary reason for visiting is for horse feed and…read morethe online order to drive up makes it a breeze! Super easy process and it's almost always ready within just a few minutes. When I do make my way inside, I always end up finding something great on the shelf (that maybe I didn't need) from the Pendleton selection to clothing, there is a lot going on at Wilco.

Thank you to Aidan! He went above and beyond. The woman at the check-out was kind and attentive,…read moretoo. She asked him to help me as I was checking out. Not only did he do that... but when I mentioned I wanted 10 more bags of soil and 5 more of mulch... and would come back for them later... he took it on himself to go and get all 15 bags in 2 deliveries and to help me load my car. He radioed for help 3 times as the soil was placed high. When most folks had gone home for the night, he made sure to get me the soil and searched for it on a couple of trips. Then he apologized it took so long. Really, it wasn't long, at all. I thanked him and he told me it wasn't even his department. He works in flooring. As I drove away, I saw him helping another family in the gardening section. Kindness abounds. Love Lowes. I continually have positive experiences with them and their team and it made my night.

With a cart full of tools, nearly 40 years old and my daughter in tow, an employee (who was…read morestanding with the assistant manager) had the audacity to call me "young lady" after I requested that someone unlock a pressure washer. This was after he was visibly annoyed that I interrupted (stood quietly to the side until they looked up) their conversation. I guess my Botox gal deserves some props, but really, haven't we moved on from the "boys club" of home improvement.... "Young lady" smh

Good value for tools and general purpose equipment. Sometimes stocking is an issue, especially with…read morethe sales/specials.

People are usually very picky. However, I am a traveling IT person requires to have tools for…read moreconstruction sites as Field Network Systems Engineer I appreciate the tools and prices. The Hercules line ups are my favorite as its comparable to DeWalt tools. The Beuer tools is like the Milwaukee brand. They have a ton of other stuff. The only thing is I like to have more power for my tools. I do have a couple of their impact guns and they're wonderful there. Electric powered one is perfect for changing out car, tires and axles and cars I took one off of a truck. The electric one has a good torque. It's at least 1000. I have no problem with that one I own that thing and it works wonderful. It is a little heavy but it does the job real well.. if you're looking to buy snap on the style tools, they do have a nicer line which is their icons. Because of the amount of construction work that I do sometimes I have to eat it on a tool so I usually stick to the Pittsburgh ones, but their Pittsburgh line also has a good lifetime warranty so I've actually returned a couple things and I got a brand new one so Harbor freight does honor the warranties really well Especially love the warranty on the Hercules lineup because it also warranties your batteries for three years and your tools for five years. They do have that ITC membership that pays for itself you get the coupons and then other little free beads but the benefit what I use it most for it attracts all your purchases online with no problem. You create an account it always finds your stuff you're in the system for everything that you buy so much more useful. It's worth like the 50 bucks or whatever.. now the store itself they do keep everything in stock as possible. I go through probably 80 to 100 different stores all through California, Nevada, Utah , New Mexico Arizona, Texas, and the one here in Bend. If you're looking for a good tool set instead of spending gobs of money start here there's nothing wrong with any other tools here because they have tools according to your budget you can't say the same thing to another hardware store like Home Depot or Lowe's there stuff already starts up as much higher prices. Ace Hardware is another good place to buy tools except when you're on a budget or you lost a specific socket it's much easier to buy a set from Harbor freight than it is to buy a single one at any of the other stores. Most of the stores usually have a few employees in there. It's to keep the costs down for the customers when you have too many employees in the store that drives the cost of tools up and for some of you crying about things in the store keep in mind you're not paying any sales tax You go to anyone of the other stores outside of Oregon your paying a sales tax specifically California sales tax can be really expensive and I know this because I also live in Los Angeles so when I come up here to relax, I appreciate going into this harbor freight because my father-in-law has a bunch of their tools as well.,I think the rest of you are being too picky and sometimes you have to remember things are on high demand. Be patient. Let's be honest none of the stuff here is manufactured here in United States so if they're missing something be patient because it's coming off a boat, but savings gets passed down to us. Lastly, for the staff here everybody I've talked to at least it's been knowledgeable and friendly. They're not Home Depot workers for most of them are retirees knowing about the trade. Some of these are just kids in college so I'll give them a break. I work a specific trade on the field. I wear construction hat, best gloves, and construction shoes and I'm not sitting in front of a desk all day I'm out the field with a sledgehammer, running cable tagging lines, and more. Y'all have a wonderful day.

Needed a fuel pump for my riding lawn mower fast. Called the "has everything" auto parts store and…read morethey could get in in for $72+ the next day. Called Jerry's and Jerry answered - said he had it in stock, brand new, name brand and LESS THAN HALF THE PRICE OF THE OTHER GUYS, but was closed the next day when I could get in to pick it up. Jerry let me pay over the phone and made arrangements for me to pick it up the next day! WOW - have used Jerry's few years ago for some chain saw parts and they helped me out just fine - but I really needed this part on the weekend and they said - No Problem - and made it happen - I will never go anywhere else for my mower, chainsaw and outdoor clothing purchase - they are the best!

I needed a new chainsaw to replace my aging one. Thought about going to a big box store, but…read moredecided to try Jerry's instead, since they carry Husqvarna and the prices are fair-traded among all the stores. It was my first time there, and I couldn't have been more pleased. Jerry asked several questions about what I'd be using the saw for, then suggested two that would fit the bill. They started and tuned the saw for me, then he took me outside and gave me a lesson in correct starting procedures (there are a few tricks). Even threw in a free chain scabbard. After a weekend of cutting, I had a small problem with the saw (my fault). Took it back in, the mechanic fixed it in seconds - no charge - and offered some tips on how to prevent the problem in the future. Excellent service and knowledge you would NEVER get in a big box store. Highly recommended!