Stay away at all cost! This place is a rip off. I called and asked if they did repair on a steam device in my shower got to run around. They couldn't tell me whether they did do that work or not they sent a guy out supposedly at no charge. Then it cost over $400 for them to diagnose. Then they quoted me $6,300 to replace the unit I found the exact same unit online, including Walmart for around $1700 the complete kit everything you need I ask how many hours would the install take? They said about three hours, I said Well why don't I just buy it and you guys install it and he quoted me that for three hours of labor it would be $4000.! That's over $1300 per hour. I doubt brain surgeons make that much per hour! Beware, they prey on the uninformed. As for my family, we are done with these guys! In the past, we use them and they were fine, but somehow greed has taken over! PS Andrew is ok, he is just taking orders..... read more

A young man came out, walked through every test and showed me that it was the water heater. He replaced a part on it. FINALLY after 5 other plumbing visits, Sunrise fixed the problem! M Pittman read more

We have used this company twice and have shelled out at least 5000.00. This company preys on the elderly or maybe just us. an We had to get a whole new plumber who actually took the time to show us what was wrong and explained what should have been done the previous time. I'm only writing this because the plumber asked me to. If you are able to monitor what's going on I would recommend doing so since your paying for it. read more

Absolute worst of the worst in my opinion. Had a plumbing emergency on a Saturday and they said they would be out between 11 and 2. Called 3 times after 2 and was assured someone would call me and or be out. No one called or showed up. Called again at 7 pm and told it would have to wait until Monday. Got water dripping thru ceiling now and have to try and get someone else on a Sunday. Awfu read more

They responded to our call after hours. Got to the house for a water line break in an hour! The technician, Zane was awesome, found the break and planned a repair. Got us fixed an our water is back on! Highly recommend Sunrise plumbing! read more

Had an aptm with Sunrise yesterday morning and they did text and call to let me know the plumber was running late. I called the call center to let them know if the plumber was going to be late we need to reschedule for that same afternoon. The call center said they could do 2-4 that same afternoon. I agreed. I get a call around 12:30 from their office saying the plumber can make it, I explain what the call center told me and the lady said oh we didn't know that - that is the call center. He can come out after 2pm today but it may be later afternoon evening. I said that was fine. We go back home to be sure not to miss the aptm and they never showed. I'm really not understanding how we are asked to trust this company with our plumbing needs when we can't trust them with keeping an aptm and keeping us informed. We spent our whole day waiting for them. UPDATE: I called and left a message for the manager after this asking to contact me to discuss what happened and Mitchel, never returned my call. read more

Very expensive. They quoted me 2.5x more than other plumber for a leak detection. They also charged me $40 just to show up to my house to tell me something they could have told me over the phone. And they stopped being professional when they realized they were not going to get my money. They also deleted my review on Google Maps so I am posting here ‍ read more

Booked a heating tube up/inspection. They put me on the schedule for 3 weeks later, sent me texts and emails confirming, even sent a text a few days before the appointment. Then, the day of the scheduled appointment they call and say they dont have anyone that can do the service because they don't have any hvac employees and are in the process of training new ones....... I'd say don't waste your time calling then- just call a business that actually has employees and will actually show up. read more

We needed someone to come out to remove our dishwasher and then reinstall it since we're installing hardwood floors. They were great to accommodate someone coming out the same day I called. They charged us a $40 service fee to come look. Plumber told us $790 to remove it and reinstall. Excuse me? Did you just say $790? I can buy a new dishwasher and negotiate free install for $790. Dishwasher is not sealed in. No idea why they put a charge for difficult location. Perhaps because it's in the kitchen island. We will be using YouTube. The plumber was nice and friendly. Not his fault. I'm sure pricing is dictated by the home office. read more

Sunrise Plumbing - Estimate - Plumbing Near Me - Rockwall, Texas

Have been trying to get our plumbing re-inspected for two weeks now per their membership we purchased in April. They rescheduled the first, didn't show up or reschedule the second time - I had to call to find out where they were. Asked to speak to a supervisor, no one there. I've called three days in a row and asked for both billing and dispatch supervisor, no one will call me back. I'll be referring them to the BBB, leaving this comment on every site I can find, and requesting a chargeback per my credit card. Don't waste your time with these scam artists. read more

I am writing this review not because they did bad work. This is the second time I have used them. I am writing it because I feel like I was just taken. One of the shower cartridges in our shower water valve was damaged and I purchased a new valve assembly. I realized it was not a repair I could perform myself so I called Sunrise and they got someone out the next day. When the tech inspected the valve he said the cartridge could be replaced and if he did not have in his van, it would be available in their warehouse. He gave me the estimate which I could swear was roughly $80 for the part and $211 for the labor. The reason I remember it was I was wondering if I could use a $50 coupon for any repair over $299. The repair was completed in about 2 hours and that included the time for him to run to the warehouse to pick up the cartridge. Then he came to collect for the work and the invoice was about $535. I protested saying the quote he showed me was $211 and he essentially told me that is not what I saw. Yet, he could not go back and let me see what he showed me. He just kept telling me I did not see what I saw which is utter BS because if I knew the repair was over $500, I would never have signed to have the work completed. I can replace a cartridge myself but I was willing to pay a couple hundred dollars for the convenience because of my busy schedule. Another issue I have with Sunrise is that they charge $39 to show up which I completely understand a trip charge but when I inquired if it would applied to the cost of the repair they told me no. While I have no issue with the work which was performed, I will not be using them again and I would urge anyone using them to be very careful. read more

I needed an honest plumber that knew his stuff and wouldn't try to rip me off, and sunrise plumbing delivered. First of all, the young lady answering the phone was so helpful and had the best attitude. I told her I needed a plumber to take a look at some questionable work that was performed by someone else. She happily got me Matt, the same day when everyone else was quoting out a week! Maybe the other guys felt the job was too small. Matt is amazing- everything you would hope for when calling a plumber- Expertise, honesty, and professionalism. Another plumber could have told me the work was all wrong and had to be redone, but he checked it over and let me know everything looks good! He was able to answer all of my follow-up questions and I was so relieved. Just a small trip charge and I could continue with my bathroom remodel! If you need a plumber that's going to tell it to you straight, call sunrise, ask for Matt, and let them take care of the rest. 100% I'll be calling Sunrise the next time I need plumber! read more

All you have to do is read the complaints and then the snarky replies from the unprofessional owner. If you use Sunrise after reading this, you get what you deserve. THEY WILL NEVER CALL YOU IF YOU HAVE AN ISSUE. Too many good plumbers out there to waste your time and money on Sunrise. read more

24 hours late to my house and still charged me almost $200 for a service I now know should have been less than $50. Hard to trust a company that looks for the money before adding value or fixing the problem. read more

I had a leaking shower and told them before coming out that I would need a detailed diagnostic. The tech who came out was competent, explained everything and told me he would send the diagnostic. Instead he sent a vague estimate. I called their officr multiple times and each time was promised a call back which no one ever did. After trying uncessfully for two weeks to get them to respond I had to give up and hire someone else, wasting the service fee. I wanted to like them as the technician was very professional, but ultimately their customer service failed me. read more

If I could give negative stars, I would!!! My 70 year old mother had a water leak. Sunrise Plumbing came out after 5pm on a Friday. Had to replace a 2' section of pipe where adhesive had failed and only had to dig a 3'X3'X6" area to fix it. It's not a sewer pipe. Just pvc. Neither my mother or myself know much about plumbing costs. The bill was a little over $1900! The one guy, Andrew, was there about 2 and a half hours. My mother is on a fixed income and I didn't have that kind of money either. She had to pull money from a very meager IRA to pay for it. When I called the company that Monday morning, I asked for an itemized bill so I knew exactly what they charged for $1900! The receptionist said they don't give itemized bills but would have the manager call me to discuss. That was 8:30am. By 1:30pm, no one called me so I called back and got the same lady. She said she couldn't remember our conversation from earlier that morning but took my number and put me into the manager's voicemail. I left a detailed message and 4 days later, I still haven't received a call back with an explanation. THESE PEOPLE TOOK ADVANTAGE OF A 70 YEAR OLD WOMAN WHO ONLY GETS 1202.00 PER MONTH FROM SOCIAL SECURITY! DO NOT USE THESE PEOPLE!!! read more

They came out quickly and were very friendly, but prices are insane. $400 for a 15 min job (included max $30 material) to install a new pro angle stop 1/4 turn. I am crazy that I agreed to have them do the work, but I won't make the same mistake twice! read more

Talk over the phone to technician, tenant was next to him. He stated it will not be more than 2100.00 I accepted, they changed the water heather. when the invoice came the bill was 2050.70, but they included a membership in the amount of 120.00 which increased the invoice. Called a total of 9 times in 4 days, none of the girls new nothing and nothing they could do, left 2 voice messages to manager never got response. I was never informed of a membership fee, nor i want to have a membership with a plumbing co. Also they never give you a breakdown of the invoice. A very shady company, will never use again. read more

After scheduling an appointment to help with my fireplace, the office notified me they cannot help. The receptionist I spoke to talked in circles. After using my fireplace for a full 24 hours due to no electricity and low temps, I noticed a small gap in my firebox and could see a flame behind the firebox. I turned everything off and the flame went away. But now I'm hesitant to use the fireplace till someone can look at it. First she told me I needed to call Atmos to turn off the gas. I had already called Atmos and they said if it were a gas leak then we'd be able to smell gas, which we don't. It's also not a loss of pressure because none of our other gas devices (stove, hot water heater) have had issues. And therefore they can't help us, call a plumber. Then she said the plumber cannot fix any gas lines behind the firebox, that I needed to call a fireplace repair store. Then when I told her I already spoke to them and they instructed me to call a plumber she told me that if there was a fire behind the firebox that I needed to call the fire department and they would take care of everything. I explained the fire isn't there anymore and I'm doubtful the fire department will fix my fireplace. She kept telling me that it was unsafe for her tech to come out if there's a gas leak and I had to have Atmos turn off the gas, but none of that matters because her tech won't look at gas lines behind the firebox. And round and round we went. It's my opinion that the person I spoke to is not a professional plumber and didn't understand my issue and assumed her tech would not be able to assist. Either way, it's too unsafe for her tech to come out, but I'm screwed. read more

I will highly recommend them. Superb service! A+ My Gas Water Heater stated dripping water from the top and I call like around 15 companies to see if they can send someone to check my water heater and all of them told me they only had availability for next day. Until I call Sunrise Plumbing they immediately told me they have a plumber available and it will be around 16 minutes to be at my home. Mitchell is the name of the plumber he came and check my water heater I told me the water heater was gone He gave me different options to choose from for a new water heater and he explained to me detail by detail everything about it. Mitchell from my part I give you 100 stars!!! That's customer service my friend!!! Thank you so much!! read more

My experience? Absolutely shady! And ZERO stars (which I wish Yelp gave that option). I understand we are just coming out of a serious storm, and many people are experiencing water intrusion issues due to the freezing temperatures, but is that a reason to mark up their services to the point of disbelief?? This is called price gouging! I had an exterior leaking pipe sticking up from the ground and no water to the house. it was a matter of cutting the pipe, adding a coupling, installing 12 inches of pipe, and turning the water back on. I should have taken the $200 appointment charge just for coming out as a red flag. I timed the repairman upon arrival. 30 minutes! It took 30 minutes for the repair and he charged me $1200 on top of the $200. $1400 for a simple repair that should have cost less than $200. . But wait ... the story doesn't end there. The repairman then heads over to my rental property where the pipe burst flooding the interior of the house. Again, water turned off - so in a bind. He charged me $1250 this go-round ... for another quick job. He turned the water on and discovered there were two small additional leaks under the house in the accessible crawl space. Quote - $4750! When I stated how I felt this was astronomical and may possibly be considered price gouging, they promptly packed up, left the water off as we still have issues, and left the job because I was now a liability per Mitchell, supposedly the owner. Per Devon, the repairman, they needed to now protect themselves. So that was my day. $2650 literally down the drain, for projects that should have cost me about $400 tops. This was all during normal business hours. I've reported them to the Attorney General's office and will be taking legal action for price gouging - an illegal act. Please be careful when dealing with the company. It is a shame that when so many of us are all experiencing loss throughout this storm of a century and a pandemic, this company's standard of practice is to take advantage of people. Shameful! read more

Called this company to come out to check my electric water heater. Had stopped working with E10 code. Bought it from Lowe's 2 years ago, installed by Lowe's with 12 year warranty. Called the AO Smith toll free number. They said I could use a local company if I chose too. The company they recommended was closed for the holidays. I called this company. They told me he would be out this morning. Finally showed up at 12:20pm. He looked at it about 10 minutes worth and finally told us that the electronic board and the element was shot. It would cost over $900 for a new one. I paid $39.00 for them to check it out and tell me what was wrong with it. When i received the receipt through email it stated something totally different. The guy said he offered to replace the thermostat. LIE Didn't mention anything about the electronic board being shot either. I feel like two women got scammed. I actually felt like it was Friday and he didn't want to mess with it. Now my 82 year mother and her daughter (myself) have no hot water for the rest of the weekend. I feel like these people are crooks. I called and told them and the girl told us she would contact the guy that came out and the manager. Absolutely sad sad sad. DONT USE THEM!!!! read more

Please do not use this company. Tyler lied about the membership. He told me it was free but charged me for it. They are way overpriced. Please just run when it comes to Sunrise. I have contacted this company for a call back for almost a month and no one has returned my call. I will never use them again. Worst company. read more

I was dealing with a toilet that ran continuously. They replaced the flush valve, HOWEVER, the problem was that the flush valve had debris that needed cleaning out (I found this out from a REAL plumber). On top of that, these men attempted to replace both of my toilets for $2400! All for a simple fix. Never again. read more

At first we thought we hired the right company. We learned what real service is, and realized Sunrise Plumbing can't meet the standard. We had a leak in one of the water lines under the foundation. They came out and punched three holes and charged us for each additional hole after the first one in the foundation. Once they found the leak it was repaired. When the job was completed we thought all was well. We did file a claim with our insurance company due to all the water damage. Come to find out our insurance company wanted to file a lawsuit against Sunrise Plumbing. The owner contacted us to let us know what was going on with our insurance company, as we had no idea. After being made aware of this we wrote a letter to our insurance company letting them know Sunrise Plumbing did not cause any of the damage. We thought this settled the matter, but what we learned when we had another leak and tried to call Sunrise Plumbing we were on a Do Not Service list. After several attempts to call the owner to understand why, he would not return our calls. I guess when you file a claim you better not use Sunrise Plumbing, even though we sent letters to the insurance company to help Sunrise Plumbing out. They really do not believe in great customer service, or they would have returned a call to let us know why we were on a DO Not Service List We soon found out this was the best thing Sunrise did for us. We utilized the services of Baker Brothers which was half the cost for a water leak under the foundation. This was a different location and the technicians treated our home like it was theirs. Baker Brothers stated if they did not punch the hole in the right place the first time there would not be any additional cost for extra holes. They didn't just fill the hole with the old rock and dirt removed, they bought bags of sand and filled the hole first before putting the cement down, (Cannot say the same for Sunrise Plumbing) which Baker Brothers stated this would be better against the copper tubing. Sunrise didn't do this in any of the three holes they punched. Bottom line we found out what excellent service is with Baker Brothers. I would not recommend Sunrise Plumbing to anyone. read more

Justin and his apprentice, Jacob spent 2 days on various projects at my house. From a simple cartridge for one bath tub to a new water heater installed in my attic with safety add ons like... flood protector- line pressure equipment, recirculating motor to get hot water from the third floor to the first floor kitchen fast- and more. I travel, so their attention to detail gives me peace of mind. Justin is a pro and could not have been better with giving me details of each job, with options and costs presented on this iPad. He was great! Jacob is learning from the best! Both had a great personalities and are easy to have in and out of my house!! read more

Horrible crooks in my opinion. They came Sunday night claimed they couldn't unstop my blockage tried to push a contract for 9K or 7K if I joined some kind of savings club but they would happily finance. That wasn't settling well with me so pt in a call to City of Garland who came out on Monday and fixed my blockage for free in 30 minutes. They scammed me out of 299.99 aaaaaand claimed they couldn't unblock it. They foss nothing!!!! NOTHING BUT SHOW UP. AND CHARGED ME 300. I DID CALL THE SUPERVISOR AND HE NEVER GOT BACK TO ME. THIS IS EGREGIOUS read more

Great work from Andrew! I had to call for a 2nd opinion request through my home warranty for fixing the crack on water toilet tank. 1st company - HRS Plumbing sent out Robert for original call, the guy came and refused to do anything except asking for the service fee. Andrew called out before the appointment windows to see if he can show up earlier than original appointment which was fine for me since I already set the whole day working from home to get this fixed. I just need to get the tank changed, however Andrew recommended to change the whole set to make sure no leak will ever happen because of the incompatibility between the tank and toilet bowl. Andrew then called the home warranty company to get approval to fix the whole thing and then he got it done within less than 2 hours. He is a very careful and detail-oriented plumber, he put shoes cover one before getting inside the house and confirmed with me that he would purchase the shortest toilet set possible so my young kiddos can get on/off easily. Wonderful guy from Sunrise Plumbing! read more

Consumer beware. They will overcharge you as much as they can. I was caught in a weak moment after being without water for a week and a half. They charged me $775 to replace $15 worth of copper pipe and 15 minutes of labor. They did not have to do anything other than replace the broken pipe. The drywall and bathroom vanity were already removed so they had easy access. They claim that is what the pricing program they use says to charge. My wife called and requested a detailed invoice and of course we are still waiting for even a callback let alone a detailed invoice. If you call you will be sent to voicemail and may or may not get a call back. read more

This is my very first time writing a Yelp review and the very first time I have ever felt the need to file a complaint with the BBB. So for me to take the time to write this says a lot. Please read my comments so that you can decide if you want to use Sunrise Plumbing. Sunrise Plumbing was sent out from my home warranty service to fix a plumbing issue. After the issue was fixed, I asked the plumber Andrew if he could help us get immediate hot water to the shower in our master bathroom. He said sure, you just need a circulating pump. If you want me to install one I can do it right now and will cost you $850. To me this was extremely expensive already! However, I agreed and he installed it in about an hour. The pump he installed never worked. We no longer received cold water and the hot water was burning everyone's hands. I called Andrew back and he explained that it was probably a faulty part and he needed to install a new one. He did, and it worked better although it still took some time to get hot water and the cold water still wasn't very cold. Over the next few days we started to hear loud banging on our pipes like they were going to explode. I called Andrew to explain that something is wrong and to come out right away. He came out a few days later to say that in some houses circulating pumps do not work (it would have nice to have been told this up-front) and that I would need to pay an additional $925 to install a PCV valve and that SHOULD take care of the problem - but no guarantees. The only other option Andrew gave me (per the owner) was for a $350 refund of our $850 that we already paid and he would take the circulating pump back out. Well, as you can imagine, not many people can afford to pay almost $2,000 for a circulating pump and then it might not even work! I was not happy to get stuck with paying $500 for nothing either. I called the Sunrise office to speak to the owner/manager for three days in a row to discuss the refund amount (to an amount that I felt would be more fair and equitable) and was never called back. How many people want to be out of pocket $500 for no fault of their own? I assume that a plumbing company knows what it is doing and will tell me up-front that there could be reasons why the circulating pump might not work in advance so that I can make an informed decision. I finally told the woman at the office (who said, I don't know why the owner won't call you back, he has been very busy) - to go ahead and refund $350 back as it was better than nothing. I filed a complaint with the BBB and low and behold the owner of the company finally responded! He had no explanation of why he couldn't call me back three days in a row and said that he felt he was very generous in refunding back $350 of my $850. He stated that he lost money on the whole deal and that it was unfortunate for his business but sometimes these things happen. I told him that I was upset (I am the customer) that I had to pay $500 with nothing to show for it! He said, well I am sorry but we lost money too as we had to go to your house 4 times and that he didn't have to refund any of my money back. I hope that everyone can make their own informed decision before using this company. You can also go to the BBB website under Sunrise Plumbing and read the owners response to my complaint. read more

I received a text with a picture of my technician 45 minutes before he arrived. Andrew was prompt and polite. He arrived within the timeframe I was given when I made my appointment. He quickly found the issue with my hose bibb, repaired it and even repaired the brick that he had to remove to gain access to the pipes. He communicated with me every step of the way. I appreciate his hard work and efficiency. Thank you Andrew and thank you Sunrise. read more

Andrew and Jeremy were awesome! We had a leak under the slab of our home, they came out and assessed the situation and had the leak fixed the next time They came out. They were at my home all day and were very professional and definitely went the extra mile to make us as comfortable as possible with this kind of repair. Would recommend Sunrise and Andrew and Jeremy for any of your plumbing needs! Keep it up Guys! Ya done good! read more

Fixed my drain but didn't cover the exterior hole in my wall with plastic like they said they would. I also have been calling for the last week trying to get a copy of my receipt and no one has answered the phone or called me back. 14 calls since 10/7/16, 1 email, and 7 voicemail messages with no attempt to contact me back. read more

Well, I should've known better. This company has very few ratings. I question whether the 5 star reviews were written by their own employees. Be sure to get your appraisals in writing, BEFORE they do the work. I wish I had. They will tell you one price and charge you another. Now that you have my review you will be better equipped to make an informed decision. I don't like to be scammed. There are other trustworthy plumbers out there. In my experience, this one is not trustworthy. read more

Showed up late. But that's really not that big of a deal and they did call to let me know 5 minutes before the end of the window. I asked for a quote to replace my current drop in sink with a newer deeper model. I already had the entire kit. Also asked for a quote to install a new faucet set on my roman tub and to pressure test my gas system. The quote they gave me was insane. $976 to install a sink. No crazy cut to fit or granite counter tops. Just a simple drop in sink. And $600 for the faucet set. That's insane. I have someone else coming out to do the sink and faucet for $375. Beware of these guys. read more

Sunrise plumbing was the only company that was able to make it out the night water was coming up from our floors. The two plumbers that came out were nice (not as experienced as most plumber though). However these are the ONLY good things I have to say about this company. The company was an absolute nightmare after this initial visit. They bid us for a job that was x9.. yes x9 OVER what it actually took to fix our plumbing problem. They literally tried to sell us the most expense most invasive option possible. Then we spent the next 5 or so days trying to get our money back and we're talking thousands of dollars. In my opinion this should have been the FIRST call back made the next day. We were beyond pissed and frustrated that they would even accept the money in the first place for a job that the didn't even start or complete! After finally getting a hold of someone to return our money they then proceeded to charge us a refund fee over 2% of the invoice. This company is SHADY. Please please please save yourself the headache and hassle do not use them. If I could write multiple zero star reviews I would. read more

I would definitely not recommend this company. They charged me twice the amount of what I have paid before for the same service. I'm not even sure what work they performed, because less than 10 days later, the issue returned. When I called to question the job, the customer service was less than desirable. They wanted to charge me more money to come out and do the same service. The whole experience was very disappointing. The only kind thing I could say is that the tech that came out was nice, but unfortunately I don't know what work was really performed. read more

I didn't go through my normal contractor vetting process of researching, getting price quotes, etc. before using Sunrise Plumbing (my water heater reached the end of its life and our home warranty company got us in contact with them) but we did talk to them on a Sunday and they came out the next day and replaced it quickly and professionally. I would definitely try them again. read more

I joined their "Loyal Customer Program" 2 weeks ago. This morning they called and asked if today we were available for our home inspection. Within 45 minutes Layne was at my door. Introduced himself and proceeded to put on his shoe covers. So far in the process they have done at least 5 things right - called for appointment - texted me when Layne was on the way - showed up on time - politely introduced himself - protected my floors by putting on the shoe covers. Layne explained to me exactly what he was going to do then asked for a tour of my home so that he could locate all plumbing areas of my home. When Layne was through he showed me 2 things that might need attending but were not critical. I opted to wait a while before doing these, strictly my choice and no pressure to buy these 2 services. Pleased to know what areas to really watch and be aware of until I decide to do them. The Loyal Customer Program is great, it offers so many advantages. I know their work from previous visits and I knew that joining the program was going to be to my advantage. But even if I didn't belong to the Loyal Customer Program I would use them - they are professional, do the job correctly, courteous and considerate of my home and the best at communicating as to appointment time, arrival time and explanation of work to be done. Really the best! read more

This company is a scam. Told a lady she had a slab leak under a home when she didn't then charged her 10000 to repair a line that wasn't leaking. I have pictures to prove it. Total scam artist and master manipulator! read more