I can't speak exactly to the scheduling and pricing side of things because I worked with Randy Stagg as more of a consult (another plumber brought him on on a complex issue he had not been able to figure out) than by hiring him directly. However, he was clearly extremely thoughtful in his troubleshooting approach and knowledgeable about not only plumbing but overall house construction. It's a powerful combination to have because he knows the end-to-end and understands how it all fits together, so he can advise even on things like how to lay a foundation optimally. He also walked around with me a little bit and commented on some other improvements that he would do if it were his house. These were things that he did not stand to make any money off of recommending to me but was simply advising as best practices, including some that would keep my kids safer, prevent water heater leaks, and give me a creative workaround to an issue I'm having with my shut off valve. So that guy is great and, since it's his company, I assume a solid reflection of the type of knowledge and experience he expects of and instills in the people he hires. I also see there are some reviews on here where people had issues with scheduling or other things, which obviously are important. But at the end of the day, I would rather have some scheduling issues but get a great person out than have somebody with less experience who is easier to schedule with. That's not to say that I think they have a habitual problem with this, just that I think it's important to prioritize what really counts. I think there are few people who are more knowledgeable than Stagg and would definitely recommend them, especially if you have something that's tougher to figure out. read more

Do not use this company at all. The charge 2x3 times as much as every other plumber out there. They use deceptive invoice that don't show details and all you to shop deals or even see work being done. I should have read all the Google reviews first but was in a panic being a first time home owner and had a water heater explode. They took advantage of me and charge $3000 for a $662 heater. read more

A little miscommunication up front regarding messages left over the past weekend but the Plumbers showed up as scheduled. They did a great job and were very professional as always. Pleased with their repairs and a fair price. read more

Just had the strangest encounter, why schedule an appt ... waiting over 3 hours after an appointment... showed up w no equipment and no hope... why ask for 315 dollars and you didn't check nothing first... I just don't get it.. definitely not what I had in mind read more

Staggs has been out go-to for years. They have done everything including a slab leak in the garage, faucet replacement, upstairs pipe leak, and an outdoor leak. While they are pretty prompt to show up, they don't seem to be the highest quality and their ethical standards are questionable. A couple of my experiences: 1. They came to repair a leak from upstairs. After cutting in the wrong locations in my ceilings twice, they finally found the leak behind a sink. After "fixing" the issue, it is leaking a little over a year later from the same place. Shoddy work. 2. They came out to fix a leak in the year behind my water meter. Quoted $500, which I agreed to. While I was at work, they decided that the leak was a bit behind where they thought it was and needed to dig more. They talked to my wife, who wasn't invoiced in initial discussions and told her it was going to be closer to $2500 and demanded a payment of $1500 to proceed. They actually billed $3000. For that they couldn't even be bothered to finish the same day, despite having clear access to the leak by 5pm. read more

Joseph and Michael were professional and polite and did a great job. Joseph explained what needed to be done and quoted the price up front so there were no surprises. They arrived on time, the same day I called, before we were set to have a major winter storm. Their work was also warranted for a year. Thank you! read more

I had a clogged sink in the master bathroom so it was not a complicated job. Surprisingly, the bill was quite EXPENSIVE (about 3x of my other local plumber). If you call the business, they don't have any estimates pricing sheet so they will always need to send technicians to the location. read more

I cannot say enough great things about Staggs Plumbing. We noticed a leak under our kitchen sink yesterday (Thurs night) and woke up today (Friday morning) and immediately started calling plumbers to come out ASAP. I went to Yelp and just started dialing every plumber with decent reviews and called about 5-6 plumbers and everyone was booked. Then I called Staggs and they said they could send someone same day between 12-4. After calling so many plumbers, I was SO thrilled I found someone to come in such short notice. It gets even better - Matt (the owner's son) and Cameron (the owner's bonus son) came even earlier than expected around 10:30am! They put little covers over their shoes (love that), looked at the issue and fixed it -- all within the hour AND for a reasonable price. It was just $375 and other plumbers via Yelp had quoted me $550+ by just looking at the pics I had provided. I still can't believe how fast, efficient and friendly they were. We woke up this morning with a huge problem and now its fixed before lunch. I have never had a better experience with a contractor. Wow. HIGHLY RECOMMEND! read more

Scammer be aware!!!!! If I could give this company a -5 I would. My tenant told my the kitchen sinks faucets is leaking so I look up to the closest plumbing company and thought it would be great to support the local business. However the next they the plumber name tony came. He told his it could be fixed but it "could happened in the future" ok........ that's how this scam company try to get you. All the gimmick tricks! So he up sale her a new faucets. That cost 160$ which is the same one I can get less than 40$ on Amazon. But that's ok because we have to support our local small business right? Btw I was not able to pick up the phone at that moments and my tenant just agreed to do it. The worse part is they are changing us 600 dollar to put it in? 600$??????? For what? Replacing it and attaching all the tubes? And take them less than an hr!!! The equivalent of 10$ per minute? And lawyers and doctors that spent hundreds of thousands and 6 to 8 years would even make that much!!! So when I called them back and explains what happened on the first time even the women agreed it was a bit much, but will talk to the manager or owner. After two day I didn't got any call back so I reached out again. And this time I think I got on hold of the owner. And god he's awful!!!! Even I was so polite and explained to him. He got the audacity and said that well your tenants agreed to the jobs so that how much it going to be!!!!!! What? Does that mean you can charge whatever you want and if you are stupid enough to agreed you can charge whatever the hell you want? So pls go out where and do not support this company! Ppl like him should not be in business. Greedy, greedy, greedy, and have no remorse read more

Staggs Plumbing - The cheap faucet they put in - Plumbing Near Me - Plano, Texas

This plumbing company blew me away. Came so fast and did the job quickly and perfectly. The guys were so great and professional, I'm honestly thrilled to find a great plumber. Service like that is few and far in between these days. Thank you to Patrick and Garrett! You guys did a great job for us. read more

What a fantastic experience! They were able to fit us in same-day and even called us when they had an earlier opening than originally thought. The guys were so polite, so professional & so honest. We had an upstairs toilet that was leaking so they guys checked it out, were thorough & then gave us our options with their suggestions. They ran all the tests, diagnostics & such and found the issue. We were wondering if replacing the toilet would help & they honestly told us they didn't think that had anything to do with it, which was so honest & helpful! They told us what we could do to fix the issue or said they could do it for us. We opted to have them do it as there were some work-arounds needed based on how the original owners built the bathroom. They were amazing & warranty their work for a year! read more

I really wanted to give this company my business. It was well over a $40k job. They must be so busy that they can't call us back. My husband and I have made multiple attempts to connect. Simply put, I don't think they care. We are moving on. . read more

If I could give negative stars I would. I interviewed with Darrian for either a dispatcher or customer service representative and wanted to bring me on but they needed me to go through another interview with April Staggs in which she was busy that day and called me days later and we scheduled it for Monday but then that day they wanted to push it back for later in the day. They then called me again wanting to reschedule for another day and I kept reaching out to see when the next interview would be. Finally a few days later we proceeded with a phone interview with April and Darrian in the background and she said she wanted to bring me on and we agreed for my start date would be 08/18/2025. Well my daughter was sick over the weekend and then Sunday morning I had to rush my daughter to the hospital only to find out she had to be admitted and transferred to Children's for a heart issue. So Sunday late morning I called Darrian and got no answer so I sent both him and April a message letting them know my situation and Darrian said he would the team know and that was okay and that he hoped my daughter feels better soon. So when we got out the hospital I reached out to them by texting and calling for 2 days to no avail. April read the messages but never responded. Darrian FINALLY responded Saturday late afternoon that both April and the owner Randy wanted to go another direction. BUT NO ONE would want to be an adult and let me know when I made each attempt but instead I get a text message! So looks like a bullet was dodged but I needed to make sure everyone knows about this rotten company! read more

Randy Staggs, owner of the company, responded very quickly to our request. He installed two new hand-held shower heads, a leak detector, and checked our main water shut-off valve for proper operation. He's smart, experienced, efficient, and thorough. We needed our furnace checked because a home inspector who went over our condo with us prior to purchase was unable to inspect the furnace because of the bolted cover over it. Randy recommended his other company, newly created Dallas Heating and Air Conditioning, to do the furnace check. With my okay, he called the technician, Vincent Marrone, and he arrived at our condo in just a few minutes. Surprisingly, he found that the 2018 furnace was not wired in properly and that it was not operational. He corrected the wiring and we smelled the heat for the first time since buying our condo in February! I cannot recommend Staggs Plumbing and Dallas Heating and Cooling strongly enough. We signed up for annual HVAC checks because Vincent was so impressive on his first visit here. read more

Cost us thousands after they used a camera and misdiagnosed the area of the leak to be under our dining room and jack hammered the entire floor and dug it all up before discovering there were NO pipes. Forced us to pay them to repair the floor or they would leave it like it was. They were fined by the State of Texas but we never saw any of that money. Didn't get a permit from the city before the work either. Another company found the leak just along the edge of the house (Outside) where they said is the first place a plumber should look. This happened years ago, but I was horrified to see they were still out there when I googled for a plumber. They have NEVER attempted to make restitution. read more

Needed (2) 50 gallon water heaters and an electrical outlet to power the (2) flood stops. April coordinated Electricman for the outlet and the next day Derrian and Brent arrived from Staggs to swap out the water heaters. Job was completed quickly with no delays. I would not hesitate to call Staggs for any plumbing project in the future. read more

Have maintenance plan with them, called multiple times and they said manager Will be returning my call but never did. They literally hung up on me 4 times. read more

What a terrible experience with this plumbing company. The plumber they sent to fix my sink leak came for 5 minutes and then said he'd return in an hour to silicone coat the leak. He then returned and said he had to order parts instead and would call later that day with pricing. He never called. I then called the office a few days later asking for an update, never got one. I then called again and finally the plumber called me and said he'd text me the quote and be there in 2 days to fix it. He never called nor showed up as promised. I emailed the owner as well with my experience, still no follow up. After several weeks, sink is still leaking and no follow up from Staggs plumbing. I will never use or recommend to anyone, stay away from this company. read more

Last night we discovered one of our sinks was slowly draining. This morning, it was overflowing, I called different plumbing companies for quotes but only one was able to offer same day service, Mia responded to all my questions quickly and based on this I got a good impression on the company. Within 30 mins, Tony and Cameron showed up, took care of business quickly and also capped our stove gas pipe. I'm extremely happy with the service received and will definitely recommend them without hesitation to all my friends and family! read more

1. Won't use this company again. 2. Initial bid $1,500 but then told it was understated by $500. 3. In the middle of the job I was told it would be $700 more because sinks were leaking due to old pee trap seals. (Owner failed to tell me that this could cause cost increase) I had no choice but to comply and pay or I would have had four leaking sinks) 4. Bottom line is the company does not honor their bids and you don't know what the final cost will be. 5. Possibly a DTPA violation since I know nothing about plumbing. 6. Owner offered a measly 5% discount on a nearly 100% increase in cost over his initial quote. read more

Front yard spigot had been leaking on and off for years. Decided to once again fix by replacing the washers myself but instead the entire assembly was toast. Was not planning on keeping the water to house off too long so needed an emergency plumber pronto. Called a couple plumbing companies but no one had openings until the follow week. Called Staggs and they sent a person out right away. Matt explained everything that he might have to do; 90s house, if welded and not screw in have to take out brick to replace and put in correct screw in version, if screw in then simple fix. Luckily was the simple fix. Matt and Garrett were awesome. Even got a lesson on how to keep outdoor spigots lasting longer. Highly recommend this company. All around great experience in a stressful circumstance. read more

Until recently, I would rate Staggs Plumbing with five stars. They have done several jobs for me and I used to be impressed. Their employees do not stand behind their work a day over the one year warranty verbally discussed, and a previous repair was quoted at a much higher rate. In addition, after they left from the most recent job, I noticed a stud was missing from my wall. None of the three Staggs employees who were in my home talked to me about this before doing so, they just did it. Their office schedulers are great to work with, as are some of their plumbers; the problem for me is if I cannot trust all of their employees, I will not hire or recommend them moving forward. read more

To make a long story short, I had a few issues (specifically, irrigation electrical was accidentally cut, water lines not properly connected and had to go back and forth with the lead tech) but once the owner was notified, he resolved them. read more

Be very careful using this company for emergency service. We called a Rockwall company for Rockwall service. We got a technician that drove from Dallas charging us overtime for the drive. We ended up paying the $150 emergency service fee and then $500 for him to cap the plumbing line. We will never use them again. read more

I had three sinks serviced. I have some pretty old plumbing that needed a few updates. After a kitchen sink leak caused by a broken cut off valve, I needed peace of mind it wasn't going to happen around the rest of the house. I had three sets of cut off valves replaced with the new kind that aren't rigid and don't break. I also had two sinks that were draining slow and one faucet that was dripping. Two guys showed up and after giving them the list of improvements, went straight to work. The work was completed quickly but not rushed. The two new faucet replacements look great and all six cut off valves look professionally done. I was also pleased with the price. I've had issues with Baker Bros and Benjamin Franklin fixing and then causing other issues. I doubt I'll have that problem with Staggs. Now I just need to find a good electrician to replace all of my loose power outlets. read more

Will never do business with this company. They showed up to my house to give me a quote never mentioned it would cost me anything just to get a quote. Had the upfront cost for a quote been discussed with me then maybe but to be honest there are plenty of plumbers who actually want to earn your business who will not charge for a quote. Do your self a favor, call someone who isn't going to Nickel and Dime you. read more

Terrific response time and very professional. Took care of our problem very quickly! The plumber, Nicholas was extremely courteous, pleasant, knowledgeable and helpful. We will use Staggs plumbing in the future if we ever have a need for sure! read more

Got a clogged drain and need a new wax ring replaced, Matt and Cameron showed up and take cared of my problems. They are very professional, friendly and clear on pricing. Definitely would call Staggs Plumbing for my future plumbing needs! read more

Absolute criminals. Please do not use these guys. I called them instead of my normal plumber because these guys were readily available on an urgent repair. They recommending replacing the sewer line in the yard which was already PVC (which I was unaware of), which of course did not fix the issue but they happily charged me $5.5 K, - the issue was the cast iron piping underneath the house. I wasn't made aware at the time that the repair would stop at the house so several weeks later, when the same back up happens, they informed me of the house to alley "mis" repair but then stated I likely had two problems. Of course the plumber that diagnosed the issue is no longer an employee for them. Great. How is it they have so many positive reviews on yelp? read more

I had a major leak in my water line between the meter and my house.Due to an ice storm, and lots of rain, it was impossible to detect until I called Staggs plumbing. They were prompt, professional, and knowledgeable, and got right to work. Even through standing water they found the leak and repaired it. These guys were awesome--will never call anyone else when I have plumbing problems--thanks so much! Sharon M. read more

Both toilets started to leak from the bottom. I called Stagg's and two guys, Cory and Travis were here within 1 1/2 hours. They fixed the problem and were delightful men. I had called Stagg's a couple of weeks ago to see if they would go to my moms house in Richardson, and again, they offered wonderful service. They came out the same day for her as well. She too was very happy. I will definitely use Stagg's and request Cory and Travis to come to my home. read more

Needed a new hot water heater and I'm very happy that I chose Staggs. They gave me a fair price, came out when they said they would and on time, and completed the job quickly. I also had a clogged bathroom sink which they also fixed for me. I would recommend them to anyone and will be going to them again for any of my future plumbing needs. Thanks Jeff! read more

We had a plumbing issue in our upstairs bathroom (clogged sink) and needed someone to come out during after normal business hours. From my initial phone call with the admin person, I knew there would be a $150 base charge (service call) just to have someone come out during after hours, plus fees for the repair work. However, I was still a bit sticker shocked to see after 45 mins of work (standard snake job to unclog a drain), I was charged $478 ($150 + $328). Then things got worse when I called the company back just to see if I can get a breakdown of the repair charge for $328. Now, while I wasn't super thrilled about paying nearly $500 dollars, had my simple question been answered, perhaps all this could've been avoided. However, not only was my question not answered, this person ended up giving me an attitude and questioned why I'm even complaining about the pricing. I requested for a manager to call me back and received a phone call within minutes from Randy who explained to me that the $328 was a standard fee. He also explained that the lady I spoke to was from some 3rd party company that handles their after hour support. Anyways, our plumbing problem was fixed and I got my answer, but I wasn't too happy about the whole experience. And just to be clear, the lady who initially helped me over the phone to schedule the visit as well as the technician/plumber who came out to fix the problem did a great job, so this 3 star review is not a reflection on them, but more for the whole experience. read more

I would have given them 5 stars but I was quoted $25 less by the office and charged more for the flushing of my tankless water heater. They are polite, quick and helpful. read more

Outstanding! This is a family owned and operated company that provides quality work and exceptional customer service. They were polite, professional, and efficient. I called because I needed a new dishwasher installed and it required new pipes and hoses. April (office manager/dispatch?) was very kind and helpful and scheduled an appointment for me. Matt and Juan came out first thing the next morning and took care of everything I needed and were even kind enough to look at some other work that I wanted done. They are very knowledgeable and affordable. They clean up after themselves and wear booties over their shoes to keep your floors clean. Will definitely use them for future projects! Be sure to ask for Matt! read more

The owner Randy staggs is very dishonest. I had sent him a quote from a different company and he said he could do a few thousands lower. I am sure can you what the quote would be knowing that he has been in business for over 30 years and worked with many insurance companies. When I got the quarterback I was shocked to find out it was not only less than the other company but 10K more than the other company!!! I am sure that Randy knew this before him and he was just trying to get the $400 fee for the initial visit out of me! I think that he robbed me of the face knowing full well that his estimate is higher he lied to me!!! Stay away from this company as they are very dishonest and very overpriced, not to mention the owner is a liar!​ read more

I reached out to a number of plumbers through Yelp on a Saturday night to get work completed the week of Thanksgiving. Before that Saturday night was over, Staggs had scheduled the work for first thing on Monday morning. They were very prompt and professional with their communication throughout the entire experience. I was out of town while the work was done, and the plumber called to talk me through everything while he was completing the projects. I was pleased with the pricing, and when I got back to town to look at the work, he did an excellent job. I believe he went above and beyond in some areas, such as removing and replacing brick at no additional charge, and getting the water heater connections up to code, even when that wasn't in the original scope of work. I manage multiple rental houses and have worked with many plumbers. Assuming Staggs continues to provide the excellent service that they did, I'll continue using them for any plumbing work in the future. read more

Pathetic unprofessional service. Asked for a quote on very simple items and after visiting my house to look at each one I received the most laughable quote I have ever seen. They actually charge $275 to install a simple sink faucet that the customer provides. I asked how they calculate the $275 because I know that takes about 20 min which implies an hourly rate of $825 and they dodged the question and said "we charge by the job". Wow just wow. RIPOFF ALERT! I said is that your only rationale and the woman I spoke with was incredibly snobby and rude and said yes. So I said I was just giving you a chance to explain before I posted your quote on yelp and she panicked and said oh wait on hold I'm brand new this is my first week blah blah blah (all lies), I will get the owner hold on. So I wait on hold. No owner shows up then she says the owner will call me I said ok sure. Did the owner ever call me? Nope. Radio silence. Just pathetic. DO NOT HIRE THESE SCAMMERS! Update: "Owner" calls me unannounced on saturday morning, I asked why didn't you call me yesterday as your manager told me you would? He says "I was busy". Then I ask him please explain to me how you estimate a sink faucet install at $275. How long, what hourly labor cost etc. He says "how much should it cost" and then starts screaming at me. WOW just WOW. This is how you treat your customers?!?!! NO thanks pal. read more

Staggs Plumbing - Plumbing Near Me - Plano, Texas

Needed a faucet replaced and attempted it on my own but it wouldn't budge. I was able to get a next day appointment, Staggs came out the next day and completed the repairs quickly. Great value!! read more

This family runs an excellent business from start-to-finish! Extremely prompt, honest, and efficient. Matt even showed my 2.5 year old son his tools and let him "help"--he hasn't stopped talking about it since! Highly recommend! read more