Our water heater pipe decided to spring a high pressured leak all of a sudden. We looked on Yelp for a plumber with good reviews and found Hackler Plumbing. We called and the gal on the phone was super nice and sounded knowledgeable when we asked several questions. She set us up with an appointment and the plumber came out quickly. I wasn't there, but the husband got to meet with the guy. Not only did he quickly and efficiently fix the issue with the water heater, but he also gave us a couple of estimates on other things we are looking into getting repaired. Although the estimate prices were a little bit higher than we anticipated, we were VERY happy with the work that was done and would certainly recommend Hackler for your plumbing needs. read more

I've been using these folks for years. They do whatever they can to get to you as quickly as they can. Fair prices, quality work. They'll always be my first call. Greg L. read more

Dillon was very professional and arrived on time! He fixed our plumbing leak (frozen pipes) on our Master Bath. He was efficient and very knowledgeable of the work he was doing. Would definitely recommend! read more

I called Hackler Plumbing to fix a leak near the toilet in our guest bathroom. Since it is in the middle of the coronavirus pandemic, I asked if the plumber would wear a mask while in the house. I was told that they were having trouble getting masks so the plumbers might not have them. I offered to provide them since a) I have them and b) my wife has some underlying health conditions that would be complicated by having covid 19. I was told that this would not be a problem. I scheduled my appointment around my work schedules and was told that the plumbers would call when they were on their way. At this point I was happy. Appointment day comes and I see the plumbers pull up nearly two hours early while I'm in the middle of a conference call. My wife isn't dressed for visitors, so I drop off the call, put on my mask and meet the plumber at the door. I make him wait until everyone is decent and then show him the problem. He gives me a quote for a fair price and we talk about the price to replace the whole toilet; fix the leak and upgrade the toilet. I'm onboard. Just want to find the right one, etc. The plumber who previously stayed in the van talked about the different toilets. We decided to look at the web site and decide on a style and would call back. Plumbers needed to leave anyway (although they were still an hour before their scheduled arrival time). My wife and decide on a toilet style, I call the office before closing time, leave a message that we are ready to proceed, leave my number, and nothing. A day later, no callback. I understand that wearing a mask is uncomfortable and that maybe your aren't concerned about getting sick, but I am. Missing two weeks worth of work would be devastating for me and would possibly be life threatening for my wife. So we will be going with a different plumber for our repair. read more

I called them when both of my toilets were not draining properly. They were going to charge me $17,400 to tunnel 25 feet under my condo to repair a collapsed pipe!!!!! I called other plumbers for 2nd and 3rd opinions. No problem with my pipes at all. I had some debris from recent remodeling cleared out for $500. They either had NO IDEA what they were doing, or they were trying to scam me. Either way, consider yourself warned. read more

terrible customer service!!! I was told I would receive a credit back after I had paid them over 7000.00 ! I have emailed and called over and over but can not get any response. no way to run a business!! the work they did had a year warranty but I am praying that everything works because I seriously doubt these people would come back and fix anything. I would strongly advise to seek another plumping service read more

Praise where praise is due. When service people mess up, we usually don't hesitate to howl. This post, however, is about a company who did it right. Kind, generous, good-hearted. Thanks, Hackler folks!!! read more

Fantastic company! Our tankless water heater stopped heating our water. We called our warranty company on Monday and someone wasn't going to come out until Thursday. We couldn't wait that long, so we called Hackler Plumbing. They came out the same day and Felix assessed the unit and found the problem in a timely manner. He was very thorough and informed us on how to resolve the issue ourselves in the future. Overall, we were very impressed with their timeliness, knowledge, friendless, and pricing. We will definitely be using them again in the future! read more

The owner came out to our home to fix a toilet that wouldnt stop running. The owner and his workers are the most down to earth, honest people I have had to do business with. They are respectful, and SUPER FAST on getting here and finishing the job. The prices are very affordable! I didn't feel like I was getting ripped off. They didnt try to talk over my head about "plumber stuff", they explained everything so I understood. I am beyond thrilled that I heard about these guys. I would recommend this company to everybody I know!!! read more

Brad (the owner) is super friendly, and their service fee is very affordable. It's only $39, which gets applied to the work. I highly recommend for water heater repair, because they respond fast and who wants to be without hot water? (My wife goes crazy after about 2 hours.) anyway, this is the first plumber I've gotten to know since moving here, and I highly recommend him! read more

I would never use this company. I got a quote from them a moment ago and they wanted $425.00 to change the wax ring and bolts. They said it would be an additional $395.00 if they had to repair the flange. WOW... $820.00!!!! This is outrageous...I'm beside myself. read more

The best plumber in Mckinney I have found. I called near closing because I had clogged up my garbage disposal with celery stalks. (I know, now I know.) Anyway, the water just swirled and nothing else would go down. I tried the allen wrench that came with it but it did not dislodge the clog. So I called them and spoke with a plumber who told me an easy fix over the phone. This saved me time but also a service call so I was super happy! They were honest and didn't try to sell me on something I didn't need, and actually didn't even sell me on their need to come to my house. Would definitely recommend Hackler if you need an honest plumber in McKinney! read more

Awesome company and I totally agree with the review by Bill B. This IS how a plumbing company should be run. I woke up on a Saturday morning to find my 8 year old hot water heater was leaking. Knowing its age and what was happening was a sure indicator of needing to replace the heater, I checked the yellow pages and then got on the internet and started researching area plumbing companies (including the "big guys" who advertise on tv). So glad to have found Hackler Plumbing. The company had Jon and Derek (?) there in less than 3 hours. They were very personable and professional young men who took care of the problem and were very patient with my questions. So.... out with the old, in with the new! I am extremely pleased with this company and will use them again if anything else ever needs to be done. Also, Sheena -- you are terrific! You were so helpful and reassuring (especially when I was semi-freaked out the next morning by the amount of air still in the pipes) Silly me. Thank you again. read more

I live in California and have a rental house in McKinney . My tenant called and said they noticed some water in the main hallway and expected the worst as it is usually a slab leak. I found hackler plumbing on line and send them next day . They took special machine to find the underground leak but found the leaky pipe by the washing machine which was leaking for a long time . They are very honest , efficient . Will use them again for any plumbing issue read more

It has been a few days since my water leak was repaired, and I have been thinking about how to review this company. There are some very positive aspects and a negative one as well. I'll begin with the positives -- my above-ground Rainsoft water pipes started leaking sometime on Saturday after 10:00 AM (that's when my daughter left for work and all was good. I had already left for work). Around 9:00 that night my daughter called and informed me that we had no water...long story short, the leak was discovered. She called a plumber, I called different plumber -- they don't work after hours. Then I called Hackler -- very helpful, respectful...was told a technician would be there within an hour. I was informed of the service fee, which was higher because of after regular hours -- no surprise there -- and gave my credit card info. It was a little over an hour when two technicians arrived, around 11:45 PM. They quoted me the price to repair, which I felt was very expensive and over-priced. Another option was given which cost five times the price of the basic fix; needless to say, I went with the basic fix. Yes, I could have shopped around for another company...but at this point I just wanted water in my house. Besides, the next day was Sunday, which would mean another day without water. The repair was made, and I feel the guys did an excellent job. I have no issue with the customer service or the job that was done. I just feel that I was taken advantage of because it was a very late-night service call and I was in a desperate situation, so to speak. Another thing that bothers me is that I mentioned Yelp and was not given a discount for that (like their ad says), plus one tech said he would give me a senior citizen discount...but he didn't. After what I paid, any discount would have appreciated! read more

I have been using Hackler Plumbing for residential and commercial services for more than 5 years. This is a privately owned company that takes pride in the work being done. The prices are very fair and the work is professional. This is an outstanding company to work with! read more

Hackler Plumbing did a major plumbing job for my historic home, replacing 45 ft of cast iron pipe broken in numerous places and replacing ruined pipe beneath bathroom. The guys were clean-cut, in uniform, highly professional. Phone calls about the two-week job were returned promptly. The work was done efficiently and for the most affordable price. I highly recommend Hackler Plumbing. read more