2026 - One more plumbing update! Michael returned to my home to fix a ceiling vent on my water heater. He gave me the options and we chose the one that works best for the situation and budget. Everything is always done well and thoroughly, and always up to code. I have photos for all the work and will continue to call Watermark for any plumbing needs. Michael is the best! 2023 - Plumbing update! It is a work of art! Michael installed everything perfectly - photos were taken under the house so that the city inspection was easy, the insurance has the photos and it is all fixed! Michael tested the plumbing every step of the way, even digging extra because he wanted a slight adjustment to make the outbound sewer line perfect. I have all new plumbing because of a serious issue I did not expect. I do not have anything else for Watermark to fix at this time, but if I ever need plumbing, I will call them! read more

I have used Watermark Plumbing a number of times for faucet installation, toliet installation and pipe repair. They have fair pricing and and excellent agents. They are always timley and they have sent out both Jason and Michael for various jobs and both are friendly, knowledgeable and understanding and I would highly recommend either of them, you can be assured that whoever they send out will be knowledgeable and friendly. I will definately be using for whatever needs I have in the future. read more

I found Watermark Plumbing doing a Google Search. I thought I would give them a try. We had a kitchen sink that was draining slow. John, I believe that was his name, showed up and after seeing the problem said he would have to run a snake to clear it out and it would be $300 and something dollars, I believe, but after determining he would not need to run the snake he said the charge was be aprox. half of the original amount. It did not take long and it was draining fine, he said it looked like grease had built up and cleared it out. YEs, I would recommend Watermark for your plumbing needs. read more

Once again, I had a really great experience with Watermark Plumbing! I needed a gas line capped off and wasn't totally sure what to expect, but they made the whole process super easy. They got me scheduled quickly, arrived right on time, and were friendly and professional from start to finish. As a single homeowner, I really value when a company takes the time to explain things clearly and makes me feel comfortable--and they definitely did. As always with Watermark, the plumbers were respectful, efficient, and made sure everything was safe before wrapping up. I'll absolutely be using Watermark Plumbing again for any future plumbing needs! read more

Michael came and serviced and flushed our tankless hot water heater. We had problems with the water not getting warm or even hot in a timely manner to our faucets. After he was done we now have hot water and it come in quickly. Thanks Michael! read more

Just had these guys out to the house for a clogged disposal. A very friendly, knowledgeable plumber came out to fix it. He had it fixed very quickly and at a reasonable price. I've had them out before for a kitchen faucet and to drain & clean our tankless water heater. It has always been a pleasant experience. They seem to be able to not only hire competent people, but genuinely nice ones as well. read more

We contacted Watermark on June 8, 2024 to help locate leak in either the pressure piping (water supply line) or drain from the showers. The technician told us that there were no plumbing leaks but they found that the bath tiles were having calking issues and they needed to be fixed. We called another contractor to fix any leaks in the tiles and the leaks continued from the second room bathroom area. We also noticed that there was a small leak in the pressure piping system We called Watermark again, telling them that we had located the leak and they should fix the leak. The technician insisted that I should pay them for a 30 minutes diagnostics' charge, not including any charge to fix the problem. We called the Owner, explaining him that we have already paid diagnostic's in June 8, and we should not have to pay duplex charge. The Owner insisted that we should have pay another $230 .. This sounded like an unfair business practice. I am a water treatment professional, a business owner and deal with water problems over 52 years. Charging the customer TWICE for diagnosis is not the fair business practice. I would have gladly paid for repairs. I shall not do business with Watermark plumbing. read more

Super quick service. Reasonably priced. Jason was very nice to work with and explained everything to me in advance.

We were in the process of buying a house and contacted them about a sewer camera inspection. They were able to come that same week and were very easy to work with. No major problems were found, but they did recommend a cleaning - very good value. read more

toilet repair. Toilet shut off valve broke and water supply valve was stuck in the open position. water ran continuously. I have used Watermark for years. They are always prompt and open about cost. My problem was fixed quickly by Miicheal. read more

We had a Saturday morning water heater problem with water leaking. Watermark showed up within an hour. Michael was very friendly and professional. He temporarily capped off the problem and replaced the water heater by the following Tuesday. We will be using Watermark again and highly recommend them. read more

I contacted three different plumbing companies and Watermark is the only one that responded immediately. Michael was at my home within an hour to determine the problem with my leaking water heater. The other plumbing companies could not get to me for another 3 days. Watermark replaced both of my water heaters, in my attic, the following day. I found them to be very professional and up front about the whole process. Highly recommended. read more

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I had a leak in my main water supply in my front yard. I tried two other companies who were either unable to find the leak or just trying to blatantly upsell me on an entire supply line vs. just fixing the leak. I called Watermark who were extremely responsive and gave me a rapid and honest evaluation of the problem with upfront pricing. Within an hour they had located the leak and exposed the broken pipe despite it being in a difficult location with large tree roots. They fixed the problem and the final cost was exactly what was quoted. Throughout the job they were communicative, worked rapidly, pleasant to work with and professional. I would highly recommend to others for any plumbing work. read more

Very friendly and prompt. I called and they came that very afternoon and had my water heaters installed and working the next morning. I thought the price was fair, although I did not shop it. read more

My water heater stopped working on a Friday afternoon, and I was having a pet sitter stay with my dog starting on Sunday. I really needed to get a new water heater installed before the pet sitter got there. I called a few other plumbers, but no one could come out for like a week. Watermark was able to come out that afternoon, though! Michael and another plumber (I'm sorry- I can't remember the other name!) worked until like 8 or 9pm that night. I am very thankful they installed it so quickly, even though I know it was not fun for them to work that late on a Friday. I called Watermark again later that evening because I had one concern, and Michael came back first thing on Saturday morning to make sure I everything was ok (and it was). I would highly recommend Watermark Plumbing, especially if you need someone to come out quickly! read more

I have used Watermark several times and they are always very prompt (sometimes the same day!). From a leaky faucet to repairing a toliet and refrigerator water line, they are excellent. Their plumbers are incredibly knowledgeable, and go out of their way to make sure you are getting your money's worth. They have even not charged me if it was a simple fix that I could do my self. I also love that they send you an email and text with a bio on the plumber who will come. Always friendly, and they get the job done. I can't say enough about them. read more

Always a pleasure when Bryan comes out. He works efficiently, neat, and always right the first time! Hook'em Horns Bryan. read more

Response was great - same morning service. Michael was super and gave us estimate for other work we may need done in future.

Their customer service is horrible! They don't even deserve one star! We had an appointment with them this morning and they never showed! And then they texted my husband at the end of the day saying that they're putting us on the wait list for another week or so. My husband called the dispatcher around 11:00 am for an update and she never called back. We've been without running water for a whole week! We can't wait any longer for a plumber. Luckily we found someone else. read more

Prompt service. Jason was great and solved the problem quickly. Not the cheapest plumbers but you get what you pay for. Quick, honest service. read more

In my informed opinion, you'd be wise to look for plumbing solutions with anyone but Watermark. Don't believe their "family friendly" charade. On day one, I pointed out the leak in the front yard. Asked them to fix it first. They insisted they knew better and brought out a contractor to detect leaks $$$. They dug a huge hole in the backyard only to find no leak. Leak detector came back twice...couldn't even find the leak they previously said was in back. Found no leaks except the one in the front yard that I pointed out. Such a waste of time. It was a week later when they finally fixed the one leak in the front. It was a simple cut-and-replace job, yet they added two unneeded valves. I asked that they just replace the pipe section with the leak. That, plus the install of a shower valve (which I purchased), brought the total outlay to $3100. The plumber, Aaron, said that I was entitled to a substantial refund. I've tried to work with the GM, Tim, on getting money refunded because even he said he'd make it right. After working with Tim for a month without results, he's obviously impotent to make decisions about much. Tim passes the buck saying the owner won't respond to him. As if that were not enough, they left a mess of old parts in the front yard. Dishonest and awful. read more

Watermark Plumbing - Plumbing Near Me - Carrollton, Texas

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Had a sewer backup and Tim, the plumber, was knowledgeable and professional. Resolved my issue and also identified the cause which was a break in my sewer line. Would recommend this company for their responsiveness and service. read more

Having any type of plumbing issue is not only frustrating to a home owner but, it usually ends up costing you thousands of dollars and am untold amount of frustration. So, finding a company that is not only affordable but, reliable is like a prayer coming true! John and the guys at Watermark Plumbing have saved our lives and our pocket book! They showed up on time and fully prepared to attack the problem at hand. We were amazed at how professional their crew was and how concerned they seemed to be about the problem. They didn't try to "upsell" any services or, find problems that didn't exist. They showed up, fixed the problem and helped me with the insurance company! I highly recommend John and Watermark Plumbing! read more

Watermark Plumbing - John from Watermark Plumbing! - Plumbing Near Me - Carrollton, Texas

Michael was our plumber. Before he arrived we got a text with his picture and a biography about his credentials and even his personal interests! It immediately helped us trust that he would be fair and real with us. All throughout the test and estimate, he was communicative and honest about what our estimate would be and why. Even though the work was extensive, and we had to receive bad news- I was so grateful to him for explaining the total overhaul of our plumbing system to us. He was considerate and fast! We highly recommend Watermark to anyone. read more

Very thorough. Explained everything they were doing and showed me what repairs were done. Stayed and diagnosed the sources of all the pipe breaks due to the freezing weather and made sure there were no other breaks in the house. read more

Came out same day, courteous, friendly and skilled.

My best experience yet dealing with plumbers. They texted me prior to my technicians arrival, and gave me his picture, background, and some personal tidbits (about his interests and family) that made me very comfortable with him showing up at our house. When you hire contractors, you never know what you're going to get so this little touch was awesome. Upon his arrival, Bryan was great at identifying the problem, and crafting a solution. Part of the process was to possibly obtain a permit from the city of Allen, so he drove to the courthouse to get one - turns out we did not need one, so he was able to start the work immediately. About an hour later, he was done and buttoned everything up better than it looked before. He sent me pictures of the repairs, and gave us a warranty to boot. Fantastic work all around! read more

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No call, no show. Called me after the fact to tell me they didn't m have anyone working Saturday, blamed it on new staff.

We had Watermark plumbing out to change out our shower valve. Jason was great . Very friendly and professional . Did a great job. I highly recommend them! Tim Draper read more

Jason always does a great job and had our water heater fixed up in no time and also offered up to assist with anything else we wanted him to look at before leaving. They do great work. read more

They did a great job! We had an old toilet leaking, we were going to get it repaired but the day of the repair I decided to see if the plumber could just install a new toilet. He went to Lowe's got one we picked out, installed it and was done in just a couple hours including going to get the toilet. Great service! Thank you Michael, was nice chatting with you for a bit too, happy holidays. read more

Every now and then you find a skilled person who knows exactly what the problem is and the best way to get it fixed. Michael is exactly this person. He diagnosed the problem, gave me an estimate of money and time. He went about getting the problem fixed and I must highlight he thought about other things in the house that could be affected by this downtime and took care of them as well. Nothing but the best in service. I am very pleased. read more

I was really impressed with the service we received. I reached out on Tuesday, on behalf of my company and Jennifer was more than happy to help. She had someone dispatched to come out the next day. I received an email with Corey's picture, a little bio about him and the company. When Corey got here, he was friendly and knowledgeable. After he looked at our sink, he gave us 3-4 options of what we could do, his recommendation on which option to choose. He was quick but thorough with the installation and repair of our garbage disposal and replaced a pipe without being asked. He showed us pictures of all the work. 11/10 recommend read more

I used Watermark for hot water heater maintenance. They sent someone the same day while other companies could not send someone out for 3 days. Bryan was a highly experienced and knowledgable plumber. He did a great job explaining what needed to be done and why. He was very thorough and carefully tested everything when the job was complete. I would definitely use Watermark again. read more

Had a busted pipe outside the house and had to have my water turned off. Bryan and his team came out and fixed the problem. Super impressed with their knowledge, patience in explaining everything and on time for both visits. Highly recommend! read more

We noticed that the pipes behind the kitchen faucet were leaking and they came out promptly and took care of it for us. Shout out to Michael and Brian for being professional and courteous the whole time. read more

I wanted to love this company/service. The initial customer service was quick and easy - they returned my email within a couple hours, had someone come visit me the same day, waived the dispatch fee, and the serviceman was polite. He discussed my options with me and offered to run some tests. He explained specifically what the test plan would be to test my pipes, which is all I wanted done. The results of that test alone would confirm my suspicions that my grout needed to be replaced. He ran his tests and I watched. After each test, he confirmed no leak in the ceiling below the shower and said the tests confirmed no issues with the pipes. I stepped away to finish some work while he packed up his tools. After a few minutes, he said he found the problem and needed some towels. I worked with him, using all of my towels, to mop up the water pouring from my ceiling into my kitchen. I found out that he deviated from the plan he discussed with me about testing just the pipes - he decided to pour water onto the tiles that had broken/missing grout to confirm my theory. Now my ceiling is in worse shape than when he came, which was unnecessary and not part of the test plan. After a long, grueling day of work, this was not something I wanted to deal with. I give him the benefit of the doubt that he was just trying to help prove that the pipes were okay, but pouring water into my tiles was not what I paid all this money for. Heartbroken. I could've gone without the pipe tests at this rate. read more

We have used Watermark Plumbing twice. Both times the pros knew what the issue was and fixed it. 1st time was for a leak near the water meter. Turned out the connection to the sprinkler system failed. Jason and his helper dug the hole, found and repaired the leak. Then returned the next day to make sure it was good to go. The explanation of what had happened and what they did was clear. For the amount of time two men spent on this, the charge was more to my side. 2nd time was to install a replacement faucet (after this user's error in attempting to fix a minor issue, turned into a major one). Brian was on time and worked quickly to complete the work. Then spent the time to explain what to watch for if there was any future issues. On his own, looked at a bathroom stopper not working and Bam! fixed it in a minute. I cannot recommend Watermark highly enough. They are thoroughly professional and have an excellent system to keep you up to date about appointments. read more

Upon calling to schedule service, Adrian was super friendly, she assured me I chose the right company, that I could be seen same day and called when the tech was en route. She even sent a text reminder. That's when I met Taylor who gave me the run down. Essentially I didn't have a plumbing leak from what he saw visually. Even though it was coming from behind the sink, most likely it was the AC. He said he could rip open the wall to be sure- but to have the AC checked first. He also referred a water extraction company to assist which I used. I appreciated his honesty in this stressful scenario. They didn't try to milk or charge me unnecessarily. Its hard to find company's like this nowadays! Come to find out, it was the upstairs tenants Water heater than caused the flooding into ours. read more

We had 25 year-old hose bibs leaking. Michael explained the options and completed the work quickly.