Excellent experience. No complaints. Arrived promptly. Plumber was professional and competent.read more

The plumbers arrived on time and I appreciated that I was notified in advance to meet them while I…read morewas still at work. They did a great job servicing my water heater as it needed a flush after four years. Note that I was unaware of this maintenance was even needed! My bad! Thankfully it's behind me now. I also had them look at my sink disposal and two toilets. They provided good advice about the condition of a water valve on one toilet and after discussing price options, I decided to get the toilet pumps updated. Overall, they took just over an hour for all the repairs and then explained everything they completed by taking me on a "tour" of the repairs until I was satisfied. The service was exceptional even though I had questions about pricing in which the owner Jerry was able to discuss so that we were all happy in the end. Thanks Jerry for reaching out to me! The service is exceptional.

My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

Have had legacy out to my home a few times and each time they have been great . Special shout out…read morethough to Josh and his partner who did an above and beyond job today really with a complicated drain situation. They were professional, helpful, courteous, and fixed the issue. Would refer any friend or family To them for a plumbing problem.

I have nothing but great service from Medley. I've been pleased with the work they've done,…read morealthough I would think I could get better pricing elsewhere. The quality of work Medley does is what causes me to call on them time and again. They've changed my duct work and my HVAC unit. As far the Trane variable speed unit I purchased--especially at the high price I paid--does not seem to be doing as well as I expected. I know that HVAC guys will say that as long as it has a 20 degree differential from the outside temperature, it's doing its job. Well, frankly, my 30-year-old train cooled much better even though it wasn't running at the full 5-ton. While I love doing business with Medley, I'm not a fan of this new Trane unit.

Medley sent Colton to take care of my summer AC problem. He was on time and very organized. He…read morediagnosed the problems and offered multiple solutions. He was very knowledgeable and friendly. I would highly recommend Medley and Colton if you need any HVAC work at your house. Was it worth the price? Absolutely! With outside temps over 100 you need someone good and quick. Not cheap and next week. I called Saturday evening around 7 and used an AI assistant which scheduled me for Monday. Here it is Monday at 11am and I'm giving a review in a cool kitchen! 5 stars for sure!

Had a leak from my washer drain pipe. Chris came out and identified the problem. The leak was in…read morethe slab and he ran a bypass of the pipe and tied it into the main drain line of the house. This was done to protect the integrity of the foundation. This was not the original plan and Chris asked if I would like to get a second opinion. With the original plan changing he offered to waive his fees while I got a second opinion. The work was done in a timely fashion and resolved the problem. It was a pleasure doing business with Chris.

After a week or so, the toilet began to rock a little when we sat down. I texted Chris to ask what…read moretorque I should use so that I didn't damage it. He responded by saying he'd stop by and adjust it. Cool! I added that while he was here, we'd like him to take a look at the gas connections under the cooktop. Occasionally, we'd faintly smell gas when we opened the cabinet doors. He agreed to take a look. He did find a leak and showed soapy water bubbling up around it. So I asked him to make the repair. The BIG surprise was when I asked him how much I owed for this visit/repair. No charge. I've found my plumber for life, just like I found my HVAC person for life.

Anchor Plumbing is a family owned and operated GREAT plumbing company. They have been in business…read morein the DFW area for more than 50 years. I have had them perform work at my home and three business locations and referred several people to them. I have to say I have not had any dissatisfied work done by them personally and my referred friends have always thanked me for referring them to Anchor Plumbing. This plumbing company is first class and has owners and staff that are the best.

The owner Aaron contacted me through Yelp to reply to my review. We spoke and he gave me several…read morepersonal reasons they muffed the job. That did not excuse the work or the misdiagnosis, which is why this is not a solid 5 star review. He offered to refund the detailed inspection charge to satisfy me and I agreed. He told me that he would send me a check I asked if he had the address he said yes. I really thought I could give him a positive follow-up for making things right and here we are a month later and I have received the check. He also refunded the charge for what they did fix as part of a good faith gesture which I appreciate very much. The reasons for changing the review to 4 stars are clearly about the integrity of Aaron the owner of Anchor Plumbing. First, not to go into personal details, he shared the reasons he was not available to his team during the repair visit. If he had been available I am positive we would have achieved a much better result. Emergencies are just that. It doesn't excuse the issue. What it does is more important. A small business owner who even looks at the Yelp reviews I have been publishing these many years is reassuring. Especially when we are looking for tradesmen who come into our homes. The fact that Aaron took full responsibility and followed through is gratifying to me and for anyone reading this you can be sure this business stands by their work and they do not ghost their customers when things go sideways Thank you Anchor Plumbing. Excellence in customer service cannot be taught easily many business owners either don't know its importance or they just don't care. Anchor Plumbing is a generational business founded by Aaron's grandfather and passed to his father and now to himself. I am quite sure he learned the value of excellence in customer service before he could hold a wrench. JCG

I do want to say that I appreciate the effort involved in replacing our main sewer line and…read morerecognize that was a significant repair. That said, I do want to express my dissatisfaction with aspects of the project execution. My understanding per the contract and my discussion with Baker Bros, was that the project would take 2 days and included restoration of the yard, with existing grass being replaced where possible and sod being installed in areas where the original grass could not be salvaged. Instead the project extended from last Thursday through Friday of the next week, which was substantially longer than anticipated. Although the plumbing was complete, the backfill, and yard restoration was not. Ultimately, I'm disappointed with the condition in which the yard was left. While I understand excavation work will inevitably impact the appearance of the lawn, I expected the restoration work to be performed with greater care and attention to detail. Some of the sod had been laid over each other or over existing grass rather than being properly cut and fitted into areas where replacement was actually needed. My expectation was never that the yard would look exactly as it did before the repair. However, I did expect the restoration efforts to reflect the same level of professionalism as the sewer line replacement itself. For example, on the first day of yard restoration after I had chatted with a Baker Bros Service Plumber about the yard, who I am assuming to be the general foreman of the 3rd party restoration crew, showed up to my home and I walked out to a group of around 8 men, and he stated, "my boss said you have a problem". But I would've expected Baker Bros to come out to check on the status of 3rd party contracted work. I've used baker bros since we bought our home over 3 years ago and have always had positive experiences; however, this piece was not a great one.

I selected Baker Brothers based on their Google ratings. I spent over $2500 on a new compressor in…read moreJuly despite having to wait for 3 days (Dallas Summer Temps) for the part. I agreed to the "member" discount to save some money, but less than 1 month later, I am sitting in the same house for another 3 days with temperatures exceeding 100 degrees, for the exact same problem (compressor). I CANNOT get a commitment for time/delivery of when my A/C will be back on. At 9am this morning they said I was second in the queue. It is 1:30pm and I still cannot get an ETA. I have requested to be removed from their member program at no charge. They are incompetent at using AI and the live agent is hardly better. Buyer beware. I will be going back to A#1 Air. Baker Brothers is not worth the brand they have stood on and are truly the worst service provider I have ever used in my 40 years.

I highly recommend Loop Plumbing--Daniel was a joy to work with and went above and beyond. He…read moreprovided helpful feedback on where my DIY fix went wrong and even offered to walk me through an alternative solution over the phone. Ultimately, I decided to have him come out to fix the shut-off valve on one of our toilets, and I'm so glad I did. Daniel arrived hours earlier than expected, completed the job quickly and efficiently, and made sure I fully understood the repair. On top of that, he charged me over 20% less than his original quote. His professionalism, expertise, and honesty truly set a new standard. I'll be calling Daniel for all my plumbing needs moving forward.

I'm was skeptical that there were so many good reviews for Loop plumbing but they are true! Daniel…read moreis very nice, punctual and easy going. He does not charge a fee to come out for an estimate and his prices are very fair.

My hot water heater decided to die at midnight.....I found Mark Ondras Plumbing while Googling…read more... Good reviews- so called and left a message at 6:30a on a Saturday- he called back at 7:30 and Austin was at my home by 9:30a and I had a new water heater by 12:30p. I couldn't have been more pleased. Austin was a true professional, kept me informed, cleaned up his work site & took the old heater away. They use American made commercial water heaters with a strong warranty. I thought the pricing very fair for the quality. Even better- Austin gave me the contact of the water remediation team they use- they trust this team. They came out within a few hours and we have a plan. I am very pleased with my experience with Mark and his crew. We call him again without hesitation.

New-to-me house. I first went to YouTube to watch videos about how to get the pilot light turned…read moreon. Even though I followed the steps, it wouldn't light. I saw Mark's sticker was on the water heater. He helped me over the phone. THANK YOU!