My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

The guys showed up on time, were really pleasant and courteous (without overdoing it), and were in…read moreand out in about an hour. They diagnosed the problem (old valves, possibly originals from when the house was built in 2000), and set to work. They replaced the problem valve and the (ostensibly) working one, and did so without ripping out dry wall or any of that other costly repair stuff. Great job, and I would definitely recommend them. Would hire them again, for sure.

I have nothing but great service from Medley. I've been pleased with the work they've done,…read morealthough I would think I could get better pricing elsewhere. The quality of work Medley does is what causes me to call on them time and again. They've changed my duct work and my HVAC unit. As far the Trane variable speed unit I purchased--especially at the high price I paid--does not seem to be doing as well as I expected. I know that HVAC guys will say that as long as it has a 20 degree differential from the outside temperature, it's doing its job. Well, frankly, my 30-year-old train cooled much better even though it wasn't running at the full 5-ton. While I love doing business with Medley, I'm not a fan of this new Trane unit.

Medley sent Colton to take care of my summer AC problem. He was on time and very organized. He…read morediagnosed the problems and offered multiple solutions. He was very knowledgeable and friendly. I would highly recommend Medley and Colton if you need any HVAC work at your house. Was it worth the price? Absolutely! With outside temps over 100 you need someone good and quick. Not cheap and next week. I called Saturday evening around 7 and used an AI assistant which scheduled me for Monday. Here it is Monday at 11am and I'm giving a review in a cool kitchen! 5 stars for sure!

I've used this company many times before and have been happy . I had a toilet that the top black…read morepiece was spewing small amounts of water and you could hear it. The part was maybe 20 bucks. The plumber replace the line too ( not necessary) and was there 30 minutes and my bill was 400. The toilet now flushes very loudly. I understand we all need to make money but I feel as though I was taken advantage of. This should have been a less than 200 job. Another plumber same company came out to check his work because it flushes so loud now it's actually worse than the initial problem. For 400 I should be happy and I'm not. I will not use them again. Very disappointed. I do want to say that Eugene is my favorite plumber, but he is not the one that did the work. I was definitely overcharged for the work that was done.

I called AAA Auger Plumbing because they were on a list of approved contractors for my Downtown…read moreDallas mid-rise condo. I needed two new toilets installed and my water heater flushed. David, a Master Plumber, came to my condo to give me a quote. He then came back the next day with an apprentice to install the toilet and flush the water heater. David answered all of my questions. He and his apprentice installed the toilets. The job was an A+. Here are some of the details: * Plumbing is a high-stakes job in a mid-rise condo such as mine. One leak could destroy multiple floors beneath. * My HOA requires proof of insurance that covers multi-family. AAA Auger had that proof, which is how they got on our approved list of contractors. * David has 40 years of plumbing experience, so he was well prepared to manage the complexities of working in my mid-rise condo. * AAA Auger sent a text message before the visit with a picture of David and his bio. I think that's a nice way to introduce a technician before they arrive. * David easily found the building and parked in the loading dock. I didn't have to call him once before he arrived. What a relief - sometimes this can be hard to explain how to get here. * Along with the new toilets, I purchased an artificial wax ring and some new hoses. David evaluated those, but given the placement of the toilets against the tile, recommended a different wax ring and different hoses. He had the recommended products in his truck. I trusted his judgment and went with his products. * After installing the toilets, David flushed my water heater. * I've gotten my water heater flushed by other plumbers each year for the past three years. Each time, it takes the plumber only 15 minutes. David took 30+ minutes to drain the water heater. I asked why, and he showed me that's how long it *actually* takes to drain all the way. In other words, the previous plumbers were cutting corners and not draining the water heater all the way. * After flushing the water heater, David checked the toilets and found a few drips under the new hoses. He discovered the hoses had a manufacturing defect and replaced the hoses again during the same visit. HIS PROACTIVE APPROACH SAVED ME FROM HAVING TO CALL HIM OUT AGAIN. * The next day, the dispatcher from AAA Auger called me to follow up and see if I had any questions. I told them everything was perfect. * I'm writing this review a week after my service call, and the toilets are working perfectly. There's no leaks on the hoses. The water heater is performing well. * I'm very happy with the service I received from AAA Auger. I would recommend them. * 1 big thing - I paid a pretty penny for the service. It was worth it because of the quality of the install, the experience of the plumber, and the insurance they carry that's compatible with my HOA requirements. * 1 more way to look at the cost: I don't expect to call a plumber to service the toilets for another 10 years. So, the way I look at the price I paid today is to divide the price by 10 - that's how much per year the job cost me.

Excellent experience. No complaints. Arrived promptly. Plumber was professional and competent.read more

The plumbers arrived on time and I appreciated that I was notified in advance to meet them while I…read morewas still at work. They did a great job servicing my water heater as it needed a flush after four years. Note that I was unaware of this maintenance was even needed! My bad! Thankfully it's behind me now. I also had them look at my sink disposal and two toilets. They provided good advice about the condition of a water valve on one toilet and after discussing price options, I decided to get the toilet pumps updated. Overall, they took just over an hour for all the repairs and then explained everything they completed by taking me on a "tour" of the repairs until I was satisfied. The service was exceptional even though I had questions about pricing in which the owner Jerry was able to discuss so that we were all happy in the end. Thanks Jerry for reaching out to me! The service is exceptional.

I wanted to update my review from 5 years ago. I have continued to use Dean's Plumbing, and no…read morequestion will always use Dean's Plumbing moving forward. I have had them replumb both of my 1960's bathrooms when we were remodeling, replaced the main sewer line in my backyard, installed new laundry vent and assisted with a couple clogs. This started with a water heater replacement, and I could not be happier with the amazing service I have received. I have owned a home for 38 years, dealt with multiple plumbers, electric repairs, etc. and no one comes close to the expertise and service I've had with Ronnie, Jason, Dillon, Chloe and the rest of the Dean's Plumbing team. I have no affiliation with Dean's Plumbing, just a satisfied customer.

Saw these guys working on a water leak down the street and decided to use them. Now they have been…read moreto my propriety 3 times, and I still have a leak!!

Jason and his team did an outstanding job replacing over 40 feet of cast iron plumbing underneath…read moreour house. From start to finish, their professionalism was evident in every aspect of their work. Beyond the technical expertise, what really impressed us was their attention to detail and respect for our property. They did an amazing job cleaning up after the project--everything was returned to its proper place, and they even spread the extra dirt for us. It's clear they take pride in leaving a job site better than they found it. Throughout the process, Jason was very transparent when adjustments or modifications needed to be made. He kept us informed every step of the way, which gave us complete confidence in the work being done. I would highly recommend Jason and his team to anyone needing plumbing work. They combine quality craftsmanship with exceptional customer service.

Jason and Cody are professional, skilled, and super responsive. Great value too. Would absolutely…read morerecommend them again!

Johannes showed up right on time with his assistant. He was very pleasant, very professional, and…read morevery knowledgeable about the systems he was looking at. He provided excellent support, and when it came time for the estimates, he gave me four very good options that ran the gamut from "Everything Possible" to "Very Specific Fixes." I am quite comfortable with the information he gave me, and I believe I can make a very good decision based on his solid input. Excellent job, very impressive.

Great service! Ben came to give us an estimate for a water heater replacement. He carefully went…read moreover all the options and we decided to go with a tankless water heater. Ben returned 2 days later and got it installed within a day. Can't ask for more. We have been using O'Bryan Plumbing for a while and they have been consistently helpful, reasonable, and fast!!

Same Day Water Heater was Home Depot's authorized service provider in McKinney for the natural gas…read morewater heater we needed. Same Day was the 2nd bid. In fact, the other bid was about $600 cheaper, but wasn't planning to pull a permit until I asked about it being included in his bid. Same Day sent Seth, who was fantastic, answering all my questions in a knowledgeable and professional manner. All the pricing was above board. Without my asking, Seth stated part of the price included pulling a permit. Seth also indicated optional verse required parts, like a second shut off valve. He knew his product and installed it in less than 2 hours. I highly recommend Seth if you're looking to replace your water heater.

I have asked for a quote on 6/26/2026 for my home water heater replacement from "Same Day Water…read moreHeaters." Home Depot introduced "Same Day Water Heaters" for the replacement of my home water heater. The plumber from "Same Day Water Heaters" claimed that a "flood stop shut-off valve (or flood stop)" ($379) is a mandate of the city of Southlake (see the quote photo from Same Day Water Heaters). I even very nicely asked whether installing the water heater without a "flood stop shut-off valve" is possible. The plumber insisted that he CANNOT proceed without installing the flood stop valve, as the city mandates the flood stop valve. I eventually found that the "flood stop shut-off valve" is not mandatory in the city of Southlake (see the photo from the city of Southlake). There were some more wrong rip-off quotes. You can find many of these rip-off quotes made by "Same Day Water Heaters" in the BBB, where the plumber even tried to rip you off by charging $24.48 (Home Depot, as of 7/1/2026) for a water heater pan as $84. The plumber from "Same Day Water Heaters" is the worst liar even I have encountered. There are better plumbers out there, and one of them installed the water heater for about $700 less money than the quote by "Same Day Water Heaters." Please be aware of "Same Day Water Heaters" for your home water heater installation.