We were pleasantly surprised at how quickly Allen assessed the leaky pipe and fixed it. Milestone that it would be a 4 hour job and about $1,350. Allen knocked it out in an hour and we saved more than $1k. Our go to Pelayo Bros were busy so we used Classic and we're not disappointed... read more

Have been using Classic for many years without a problem. The plumbers are knowledgeable and the prices are reasonable.

They left a huge mess. I called on it and they did not seem to care. I did the clean up. They left metal pieces and more.

I have been looking for contractors for a remodel job which includes a newer digital thermostat and control system. I received this referral from a friend/ realtor, and they had good reviews here on google. I called them and they let me know that just to give a quote was $170. I confirmed that this was their hourly rate and that if we moved forward that it would be applied to the work (answer-yes). I also confirmed that they had installed similar systems. This is the first contractor I have come across that has charged for a quote, and although that felt like a red flag, I proceeded, since they were a referral. The gentleman did show on time, however made comments upon arrival about having to You-Tube how these systems worked. Then he said we got the wrong hardware (despite us working directly with several Kohler sales reps and them ensuring the order was what was needed previously). Then he called the office and talked and then said that yes we had what we needed. I gave him a detailed parts list. Then we closed out, paid our $170 and waited on our quote. Despite confirming the hourly rate prior to their arrival, the quote that we received ($9000) was absolutely exorbitant and if broken down just as labor, would have been about 53 hours. We have done a full remodel of our house over the past 12 months, including 3 other bathrooms. I do have a gut check on the cost of flex PVC and pricing of materials. I expected this plumbing quote to come in much higher than our other jobs due to the digital system, but the price they gave either was a judgement on how much they thought they could get from us OR it was high enough they knew they wouldn't have to do the job and could justify their consultation fee. I would certainly not say they are competitive or fair market value. I did send an email back on the quote to get more detail 2 days ago, and to politely explain that we were clearly not on the same page with how their pricing works as the quote did not follow the initial pricing discussions. I also gave them a call today after not receiving a response to my email, and feeling even more frustrated and quite frankly misled and taken advantage of. They did refuse to refund any of the consult fee, and the purpose of this review to is to ensure others know exactly how they run this business. It's a good rule not to pay for quotes, and really I knew better, I just thought since a friend of a friend referred them, I would take a chance, especially because I have a construction timeline to keep to. read more

Leaky water shut-off outside in flower bed. Malik McClemore at Classic Plumbing did an outstanding job on a difficult and dirty job. He was professional, courteous and really knew his stuff. Now everything is fixed and NO LEAKING! Malik even returned the next morning to put some extra finishing touches on things. He went way above and way beyond to make sure the job was done right and to my satisfaction. I'll be using Classic Plumbing for all my plumbing needs in the future! read more

Classic Plumbing - new water supply - Plumbing Near Me - Plano, Texas

WOW - this business is run the way every business should be run. Customer Service is a priority and pride of workmanship! We recently had a big flood in the front yard the day we were flying out for a funeral! We've used CP in the past w/ our other property and had been impressed w/ their punctuality and quality of workmanship. CP sent a plumber to our house in less then 2 hours, accurately diagnosed the problem (broken 30 yr old pipe betw water meter & the house! They came back the next morning dug a trench from the house to the meter replaced all the 30 year old piping with brand new pipe! The two guys who cut the trench did such a good job it looked like it had been machine trenched! The water was only shut off for less than an hour which was a plus since we have an elderly parent living with us. Classic Plumbing is reliable punctual professional and a pleasure to deal with highly recommend this plumbing company!!! read more

We really like Classic Plumbing. We recently redid our master bathroom. The guy that was supposed to do it completely freaked out on us and left us high and dry. So we hired Classic Plumbing and Jeff came to the rescue. He did our very complicated bathtub. A freestanding tub. He put in all the showerheads and faucets as well . He also put in our toilet. I felt like he was part of the family once he left. Everything is beautiful and works perfectly. Classic Plumbing does an amazing job. Jeff always wore his mask when he was in our house. We felt very safe having him around. read more

Riley and Ricky replaced my toilet this afternoon. They did a great job, good teamwork, and were very efficient. They wore masks and did a good job cleaning up. They were very professional and personable. They were late for the appointed time, but a call from the office could have made the customer service experience better. read more

Strange! Classic Plumbing was who I called to make the appointment. Classic Plumbing was displayed on your plumbers' truck. Classic Plumbing is what is displayed on my credit card statement. I guess someone has stolen your company's identity! BTW, the leak was far worse after the Classic Plumbers tinkered with it than it was before they arrived! read more

This company rip off ! I have a guys come check my Water flow is leaking! He take it out parts. Try fix it But not working! He said I need new one 1500 dollars I don't want do it . When he leave charge 237 dollars For doing nothing. This company rip off Stay away this company read more

Mathew did an excellent job and was very easy to talk to. Leaky external faucett was repaired as needed and as quoted.

This review might change but as of right now, I'm not very happy with them. I called them to install a dishwasher and was quoted $140 which was comparable to what Lowe's or Home Depot charges. I specifically asked what if they need parts or anything to finish the installation and I was assured they would have someone run out the parts and that it should not take more than an hour. The day the tech came out, he said he needed to come back the next day with a part and took the installation instructions with him. He came back the next day and had to keep referring to the instructions and calling his supervisor. 3.5 hours later, he supposedly had finished "his part" since it ends up I need an electrician to install a plug, which I understand. Unfortunately, my mom was there for me and just handed over her credit card for a $467 bill! To install a dishwasher! I called first thing this morning and told the manager that if they didn't know how to do it or thought it would cost that much, they should have said as much and I would have found someone else to install it. They were not forthcoming at all! I called this company because I had had good experiences previously but I'm extremely upset they weren't honest about their capabilities. As quoted and verbally guaranteed, it should have been $140 plus the $12 part. We'll see if they refund the difference, but I'm not sure I'd use them again just because I feel they were dishonest about their capabilities. I've referred other people to them as well but I definitely can't do that anymore. Update: these people are horrific liars! When I proved that my double dishwasher could be installed for less like I was asked for, Julia in the office accused me of intentionally not telling them what kind of dishwasher it was like I would know the difference! Reported them to the BBB! These are horrible people who didn't complete the job they were overpaid to do! They wouldn't even refund the difference from what they quoted and what they charged! Completely dishonest and will do anything to sway the blame when their guys can't do the job! read more

If you have a real plumbing issue and you call these guys, they will come out, spend a few minutes and tell you it will be $140.00 for the estimate. Then claim the estimate cost will be taken off the bill if you allow them to do the work. Here's the catch, when you agree to let them do the work, they take the money and never show up to do it. I don't believe they have the expertise to deal with real plumbing issues. JUST BEWARE: if you call classic plumbing, it will cost you at least $140.00 and you will get nothing for it. read more

We had a leak at our home. The gentleman that answered the phone was very knowledgeable and helpful. The crew came out the next day. Malik and his crew repaired the leak in a timely fashion and cleaned up the area that they had to dig. This is our third time using Classic and we will contact to do so. read more

There was a small leak coming from T-connector on the thermal expansion tank above my hot water heater. I called a plumbing company that quoted me their fixed price which was ridiculous. I declined their services and called Classic Plumbing after seeing good reviews. Classic said the repair would be on a time and materials basis which I knew would be reasonable since it is a simple repair with the equipment accessible in the garage. Ken came out a did the repair in just under an hour and the total price was approx half of what the other company wanted to charge. And the way the repair was done is better than the way the builder did it. Brass instead of plastic. Glad I called Classic. read more

I've used Classic Plumbing at least twice in the last several years. Whoever the lady is that just called me was extremely rude, would not let me speak, and continued to talk over me. I realize you've had 500+ calls over the last week but that's absolutely no way to treat your customers especially your repeat long term customers. I tried to tell her what was going on and how I had paid another company to cap the pipe but it's not fixed and she said "oh you've got help" okay and then tried to hang up. I yelled NO I STILL NEED HELP before she hung up and she came back and said "oh" and once again would not let me speak and kept talking over me until I finally hung up the phone. She was completely rude and you give rude service you get a rude response back. You can thank her for losing a long time customer. read more

Classic installed a new faucet in the bathroom at our business. They were ahead of schedule, reasonably priced and did fast / great work! I would use them again if the need arises! Adren Savitch Titan Auto Glass Update: I had a hot water heater burst in my home in Allen. I had just used Classic to fix a faucet at my business 3 days prior. I liked the service and price so called again for the hot water heater repair. Classic came out promptly and professionally just as you'd expect. Aaron did a very thorough job and was very nice to work with! Overall great experience and top notch service! read more

I just had Classic Plumbing come out to repair (patch) a broken water line. Two teams worked on the job. The first team diagnosed the problem quickly and gave me options. The second team patched the water line. Thanks to Curt, Riley, Jarod and assistant for today's fine job. This isn't my first outstanding experience with Classic. They are always on-time, diagnose and fix the problem speedily, and never have they tried to "sell me a bill of goods." Their plumbers have always been very polite, professional, dressed appropriately, and take care to keep things as neat and clean as possible. Their rates are very fair. I highly recommend Classic. read more

Used them to replace a leaking valve. Showed up quickly in 30 mins or so. Finished the job in 5-10 mins. Taking off a star because I was charged $240 an hour which I think is quite high but nonetheless they took care of the job when I needed it so I appreciate that. read more

Do not use these folks as they decline to train their employees. I was ripped off by an untrained plumber from this outfit. One of my a/c units was draining to the outside. This can be one of several things, in my case, it was because the junction was clogged where it drains into the bathroom The Classic guy said what was wrong was the way the pipe was run. $250 later I had new pipe but the water still ran. Re-routing the drainage had nothing to do with the problem but the plumber could not understand the problem so he did what he could do. What did he say when told the problem persisted? I needed to spend another $250 to re-route the pipe. Do not use Classic Plumbing unless you enjoy being ripped off. Charlie J. read more

We had a nasty clog in our master bathroom sinks and Riley was able to get it out with no problem. He was very professional and easy to work with. I will be be using Classic from here on out. Thank you guys. read more

After using a bunch of other plumbers, we finally found a local plumber who charges reasonable rates and does a great job-- we paid about half what another plumber quoted us for a new hot water heater. Classic Plumbing is our plumber from now on. read more

This is an unprofessional company. They NEVER said they would charge to give an estimate. I would not have asked them for an estimate if they said so. Recently they send a "Past Due" notice for $140.00 for submitting an estimate. I also note that they want a down payment of 1/2 the estimate to start the work. I contacted 5 other plumbers and none of them asked for payment to submit an estimate or 1/2 down payment to start work. THIS IS A DISGRACEFUL COMPANY. RECOMMEND REMOVAL FROM YOUR LIST. read more

Fast and friendly service! We called for a plumber to come out and they were able to accommodate our limited window of availability (12-1). They were here on time (and I was running behind) and finished within the hour! Riley and Dean were very professional and informative. I trusted them completely and was very satisfied with their service. I would definitely use them again and recommend them! read more

Called in the morning and they were out to My house within 2 hours. Great customer service on the phone and by the plumber. Thank you. If I ever need a plumber I will be calling you back. read more

Spent over $500 in April.and a part they provided and replaced has quit working. One month warranty...$140 to come plus price of new part to fix it AGAIN! read more

I have happily been using Classic Plumbing since the 80's and had them out again today to clear a clogged line. They sent a "kid" :-) named Riley who unquestionably is the most conscientious and well-mannered worker that anyone has sent to my home/s from any type of maintenance service. I am 72, so that represents about a zillion service personnel over the years. He not only cleared the leak in a timely manner but cleaned up everything and helped me move my item back to where they belong. Classic Plumbing needs to give him a raise as he represents one of their better advertisements. read more

I've used Classic Plumbing the in the past and was a pleased customer. However, December 2020 I called because I have a leaky toilet that needs fixing. It is costing $$$ in water consumption. The plumber came, spent LESS THAN AN HOUR to take pictures of the toilet mechanics because he wasn't familiar with a 'dual flush system" and charged me $140 dollars. I was kind enough as a customer to pull out the manual and he also took pictures of necessary information. Said he would get back in touch as soon as he called American for parts and how to fix the toilet. It is now March 2021 and still haven't heard back from him. He CONNED ME WITH $140 AND RAN. As a customer, I WON'T be calling Classic Plumbing EVER AGAIN. read more

They came over to solve one problem, but by the time they left, I had multiple problems. Was charged nonetheless, called and tried to get them back out to resolve the problem and was hassled, finally gave up. read more

Had them come out to fix the pipe where it broke due to the roots. They came to unclog the line. Which the line was already unclogged. They provided a quote for $140 per hour after they looked at it. The plumber called his boss, John and that price changed to $2,500. I asked why the number changed because both prices were quoted AFTER they were there and he said if you don't like it, don't take the bid. Terrible customer service and bad communication. Too many other plumbers to work with this one. read more

I thought I might have a major water leak from my master shower. Alex showed up and performed all the necessary test to see what the problem might be. He was very professional and knowledgeable. Upon completion of the test, he diagnosed the problem to be from water drainage from the outside of the house. No internal plumbing problems. It was very refreshing to have a direct, honest answer. This was the first time we have used Classic Plumbing. Plan on using them again. read more

Happy with my water heater replacement by Aaron. Very knowledgeable and professional, he immediately noticed some issues from the previous install that I knew about from a home inspection. Aaron was able to explain the root cause of the leaky inlet and outlet flexes from the corroded compression fittings and some galvanized steel parts that were used. I agreed to have stainless steel flexes and soldered connections installed with the new water heater so hopefully they survive the full life of the heater. All issues were fixed under the standard install price including re-routing the relief valve line properly. I will use Classic Plumbing for any future needs! read more

Very bad experience. Inept and unprofessional company. Completely misdiagnosed an outside leak. Did unnecessary work which would have cost a lot of money. Did poor job cleaning up. read more

We have used Classic Plumbing for several years now and they have always done a wonderful job. This past week our old water heater finally died and they had someone out with a new one by noon the next day. This was a particularly hard job because we had such a small attic door they had to remove and then install the new unit through. However, they did a great job with a neat and professional installation. We were very pleased! read more

We called Classic Plumbing to come do some work on our master bath renovation. It involved installing a new Delta shower head and mixing valve and rerouting some plumbing for what used to be a built-in tub to accommodate a freestanding tub. The first issue arose when the water line that was run for the tub spout developed two separate leaks which were blamed on faulty fittings. Fine...moving on. The real issue arose when the plumber failed to install a Delta brand valve and cartridge for the mixing valve at the shower. He left the Grohe valve and cartridge in place and assured us this would be fine. We proceeded with having the entire shower tiled, only to realize that when we went to put the new Delta mixing valve on, it wouldn't work. After speaking with ownership, we were assured that they could very carefully remove the tile around the existing valve and install the new one. I agreed to have this work done not understanding that, at the end of all this, they intended to put back strips of 1x wood material as the substrate for the tile where we previously had tile backerboard (see photo). There were sizeable gaps between the strips that are impossible to waterproof and that is less than ideal to adhere tile to. So now I have to have a handyman come out, remove the wood strips and try to install tile backerboard and then have my tile guy put back tile. Very frustrating and unprofessional. Would never recommend this company. read more

Classic Plumbing - 1x wood strips that plumber put back to use as substrate for tile - Plumbing Near Me - Plano, Texas

Just repaired the dreaded "Water Pipe Leak Under The Slab". Dale was totally professional and very conscientious. He was determined NOT to have to tear open the slab. He was able to re-route the plumbing around the leak using PEX. And the best part, much less than what he thought it might cost originally. These guys have replaced my water heater last year and installed the faucets in the remodeled bath room. I highly recommend them. Bravo! read more

Hot water had turned to lukewarm water so I called Classic to come take a look. They installed a new Rheem water heater the same day and were very professional. They came back out to check and adjust a few things the following week. The price was very much in line with what I expected to pay. They were on time, courteous, professional, and fair. Exactly who you need to call if you have a plumbing issue. read more

Their guy showed up an hour late, spent 5 minutes assessing the job. Told me I had to shut off a master valve before he could do any work, charged me $70 and left. read more

7:30 this morning, toilet kept running. Called Classic at 8:10 and because of planned activities told them either right now, after 3 pm or Monday. He said, "hang on". Came back on phone in a couple minutes and said a man was on the way. Toilet fixed at 10:15. Greg did an outstanding job which didn't surprise me. I've been using Classic for over 20 years and have never been disappointed. I really don't know if they charge more or less than other companies, but I know they provide great quality work. read more

If I could give them a zero rating I would. Terrible company. I called yesterday didnt realize that it was the same company that I had dealt with before when calling. First they came out a couple years ago, because they purchased the company from someone else they wouldn't honor the warranty on my pipes so I had to pay for it again. Then i had them come look at my water heater, they broke it so I had to pay to replace and have someone else come and fix. Like I said didn't realize this was the company I called last night. I told them I was having issues with my washing machine. I was told $140 an hr and that if they needed to replace anything it would be extra. Guy showed up had a 2 minute conversation that's it 2 minutes didn't look at anything nothing and the owner told the guy too bad they have to pay. He didn't do a single thing! Worst company ever! Never in my life have I ever dealt with a awful plumbing company like this. read more