We have used Master's Touch since moving to Rockwall in 1998 and have been pleased with their work ever since. One call to Bob is all it takes to get either him or Eric to look into the problem and fix it quickly and at a reasonable price. What we appreciate most is that you can count on Master's Touch to do the job right the first time! read more

We originally thought this owner was great. He said he would fix things and we were in great hands as he is a "Christian" man! One of his employees pulled a gun on my tenants and I guess was fired but this owner capped lines saying he would be back when it was warmer and he had help. SO he capped lines, many tenants had no water, he doest come back. I had to pay another plumber 2 days later when he never come back to uncap lines that didnt need capping but because lost his help he wanted to cap them to prevent water flow. IF he had better employees and completed the work we would have saved about 1500. He is still trying to get money out of me even though my tenants went without water 2 days, a gun was pulled on tenants by his crazy helper. UGH a nightmare of a situation. He should take care of jobs he promised to do and stop trying to collect money when he never come back. He owes me for uncapping lines ...beware read more

OUTSTANDING!!!!! The man knows his trade and craft and if need be, will research the project (he called the state housing board to get information on my issue) to ensure everything is done properly. He even answers his own phone (unless involved in a project)!! A true gentleman.....extremely personable. Is honest......and listens to you (now there's a rarity among many professionals). I almost wish for more plumbing issues so he could return and continue a business and friendly relationship. read more

I had a pipe burst in my front yard and I tried fixing it myself. After finding the scope of the work was out of my league I called Master's Touch. Bob was out within a couple of hours and he took care of it. He followed up later that day to make sure everything was fine. The level of caring and professionalism was second to none. I would highly recommend him for any plumbing issues. Thank you so much and I will always call upon him for any of my plumbing needs read more

Highly recommend Robert and his crew. he was very forthcoming when they found my problem to be very minor and did not need any further repairs. it is a pleasure to deal with high integrity businesses like Masters Touch Plumbing. read more

Excellent, friendly service and honest, knowledgeable team! We've been using Master's Touch for over a decade for a new water heater and routine plumbing needs. We highly recommend Bob and his team! read more

What a genuine, kind person. Bob has returned my calls on weekends and nights, given me excellent advice and encouraged me to the point that I could fix my problem myself. I know that I can count on them for the big things that exceed my capabilities. This company is clearly a Rockwall, "Neighborhood Gem". No need to rely on big companies who throw a lot of advertising dollars at us...Master's Touch is clearly a first-class plumbing company who can solve most problems...and quickly. read more

We have used this company for years and they are honest and trust worthy ! Eric always seems to fix the problem big or small . We would highly recommend this company for your needs . They always seem happy to help you out . We had a leak this morning out front of the house and Eric arrived and got right on it . Thanks again to Master's Touch Plumbing ! Great job done read more

Bob is an amazing plumber and expert at all things. We had drain issues and he was there to help us when in desperate need. Highly, highly recommend Master's Touch for all plumbing needs. read more

Numerous calls, voicemails and text messages were left, all of which went unanswered. It's been a few weeks and still no response. The only reason I gave two stars and not one, is two separate people recommend this company (that is if you can reach them). Don't waist your time by calling, only for your messages to land on deaf ears. read more

These guys are awesome! I've had them out multiple times, and they're fast, affordable and effective. They really know what they're doing, they're honest and dependable and you don't feel like you're getting swindled like you do with every other vendor out there. Give them a call for anything you need, big or small. read more

I had all my toilets, showers and tubs back up. We had feces and all sorts of stuff coming back into the house. I tried my normal plumber multiple times but it was after hours and he wasn't answering the call. I called a couple people for recommendations and Bob's name came up. He was the ONLY one that answered the phone at 9:00PM. He told me a few old school remedies to try first. When those didn't work he said he would be here first thing in the morning. Bob showed up bright and early. He even got here before the other plumbers called me to see what was going on. He fixed everything including an issue that a previous plumber had told me would require opening the walls and fixing some plumbing issues. The truth is that that plumbing company installed an off-name prt that was creating the problem. Bob found it and fixed it instantly. Not only is he quick and professional but also extremely fair priced. read more

Bob and his crew are the best. Super responsive and knowledgeable. We are always confident in their service and integrity.

Getting showered for work Wednesday morning my shower knob broke and I could not turn off the shower. I took it apart thinking that there was some way I could turn it off with vice-grips, but no. I had to turn our water off at the street. So I went to Nextdoor on my phone and looked up plumber and went with the one with the highest score and I was not disappointed. Master's Touch Plumbing was awesome. I called them way before their operating hours and Bob Cruse called me back that morning asked what the problem was and said he would be there as soon as he got his employees going. He was there shortly. Once he diagnosed the problem, he changed a valve and afterward the shower handle moved so smooth and worked perfectly. He gave me some tips we were having on water pressure and cleaned up and left. The price was very reasonable and Bob was extremely cordial. read more

Have used Bob for several problems, always very happy. Very professional, knowledgeable and efficient. Only plumber I trust anymore, would never consider anyone else, so he better not retire anytime soon. read more

Friday afternoon the bath tub is clogged and once again Masters Touch to the rescue. Bob has been there for us numerous times through the years. The work has always been excellent, very fair pricing and Bob and his crew are always a pleasure to deal with. Masters Touch has maintained their honesty, integrity and decency for decades and I wouldn't even consider another plumber. This isn't just another plumbing outfit, they are part of our community. read more

Have used Masters Touch on a few repair jobs at my home and they have always done an exceptional job in a timely manor. Highly recommend!

I just have to say again, Master's Touch is the best. Discovered a leak at my washer shutoff valve late in the day when we returned from vacation. Bob came out first thing the next morning and it was fixed in a jiffy! Kudos! read more

Hello, We live in Rockwall Co. on a small farm. Last April my ex-wife got a $400 water bill. She called Master's Touch. They came out and "fixed" the leak for $230. at the end of June (3 months later) the water meter reader told her that the leak was back and pouring water. She call Master's Touch and they came back out and "fixed" the leak - for another $230!! when the water bill came in it was $2153!!! I asked Master's Touch what they were going to do since the job was apparently not done correctly the first time. I was told he would not help with any portion of the water bill. He did NOT warranty his work! I call the water dept and Baker Bros. Plumbling. Both parties agreed the job looked very shoddy. For another $337, Baker Bros "FIXED" the leak and WARRANTEED the job for 2 years. I have a call into Master's Touch but have not heard back. I would NEVER hire Master's Touch - Baker Bros. was not cheap but I will gladly pay for the Warranty and not worry about another $2K+ water bill. read more

Bob is prompt, professional, fair and trustworthy. Our most recent problem involved a clogged double sink that anther local plumber could not fix. read more

They know their stuff and give a fair price! I've used other plumbers and felt ripped off at the end. These guys don't want to waste your time or theirs, the way they work is get in, do what they got to do, and get out. And they make an effort to clean up after themselves. I had a major problem with my kitchen sink, that basically required a whole remodel of the plumbing system underneath. They didn't leave till everything was fixed, they offered discounted prices on the parts I needed to get the job done, and they did it right -- it's been weeks and everything is working smoothly! I am so happy I was able to find a good plumber that didn't break my bank! read more

Master's Touch did an excellent job helping us out with a clogged kitchen sink. They were even able to find something that was a thread away from being a major issue and fixed it for a great price. They were on time, called ahead, and were able to show up promptly. This is no fluke as I've used them a couple of times now. The price is right and I can't recommend them enough. Thanks Master's Touch! read more

We woke up to water backing up from my daughter's sink drain upstairs and flooding the floor/carpet. Called Bob around 8:30, he was pretty sure he knew the issue and was there within two hours. Turns out there was a clog after the a/c drain connected into the line so that was causing water to back up into the sink. I felt silly it was such a simple fix but Bob was super nice and friendly. Even explained to my daughter what to look for to alert us before it happened again. read more

Had a leak in my front yard from a copper valve that I didn't need. It was completely removed, did the work for me when I wasn't home. I came back at the end of the job and everything looked good. Didn't shop around, used these guys because they do work for my church. Seemed like a fair price. read more

If you want someone to actually show up, avoid these guys. I called and made an appointment for some repairs to a shower. They scheduled me for 10-noon the next day. No call. NO SHOW. So I call them. This time I talk to some gruff sounding guy who ask me what this problem is, after I explain it to him.. he tells me that they don't have anyone in my area. Call someone else. The worst customer service on the planet. These guys suck. read more

I have used Bob and his crew at my home and commercial building on numerous occasions. Even wasted my time with a second opinion once! I don't always like what he has to tell me but at least I know I am getting the straight poop and a fair deal. read more

Ripoff. overcharged me by nearly 3 times the going rate, because I was desperate. Our hotwater heater had burst and I made the mistake of calling them. Christians, they are not. Thieves yes! read more