Steve the owner has been amazing with followup and follow through taking care of his clients. The…read moreplace is clean and friendly

We would give ZERO stars if possible…read more Horrible - The actual home in Gilbert, AZ, and the local staff were great. Gloria, the main attendant, was fantastic. She is very caring and loving and helped mom through her last couple of months. She slept by mom's bedside while mom had "sundowners" and made sure mom was safe and comfortable day and night. The problem came with the owner of the home, Raj. He was not easy to deal with at all. Mom moved in on May 18, 2024, and died soon after on July 19, 2024, almost 2 months to the day. Mom was on a month-to-month contract with Christina's Assisted Living, meaning her monthly fee needed to be deposited into their account, or a check written, on or before the 18th of each month. We had no issues with Christina's until her July payment. Her July 18, 2024, payment was submitted by check (into their onsite drop box) on Monday, July 15, 2024, but apparently it was not picked up by the staff. We received a call at 9:30am on July 19, 2024, that Mom had died about 1/2 hour earlier. Her death was literally one day after her July fee was contractually due. The phone call received was from the Office Manager and she said, "our condolences to you on you mom's passing, did you submit payment for July yet?" When we told the Manager the check was in the drop box, she immediately drove over and picked up the check. After going quickly to be with mom, meeting with the Hospice Nurse and securing a funeral home to pick her up, we texted Raj and asked him not to deposit the check so we could work out a prorated rate since mom had only stayed one day in July. In the same text, we asked if he would accept payment for one week. His immediate text reply was "no, as per our contract, we rent the room on a monthly basis, whether the resident stays for a day or for the whole month, it takes 3 to 6 weeks for us to rent that room again, so any proration or refund is not possible." Proration was completely possible. Proration was just not acceptable to Raj. He is all about money, he is not in it for our loved one. His claimant of needing to market the room was a farce as she was sharing the master bedroom with another resident and there was nothing to clean, market, move, repair or paint. Receiving a response of "no, you signed a contract" was hurtful, uncompassionate, and really showed us the lack of character Raj has. We are EXTREMELY DISSATISFIED with Raj and his lack of willingness to work with us on proration and his blatant money-hungry grab. He does not appear to be looking out for our loved one's best interest, he is just in it for the money. Turnover is high in Assisted Living homes, and he appears to just want to go after your loved ones' money. He welcomes the sicker the better individuals so he can double dip on monthly fees as they pass through the home quickly. We asked for Raj's assistance on the $3200 fee because we needed the money to take mom back to Indiana where she wanted to be laid to rest. Mom didn't have much and her Social Security income was extremely limited. She had no estate, no savings and nothing to sell to be able to cover the cost of the trip back home. The $3200 that Raj took from her for one day of "dying" there would have been enough to take her to Indiana where she wanted to be with her family. We recommend you DON'T sign a contract with Christina's Assisted Living (they have 2 homes, the one in Gilbert is where mom was). Raj is just in the death business. He doesn't care about your loved ones. He certainly didn't care about ours. Christina's Assisted Living Home was a Hospice of the Valley recommendation, and we will be sharing our experience with them as well, so they don't recommend his home(s) either. End of life is hard on everyone and to have been treated so callously by Raj during this extreme time of grief, was inhuman and one of the worst experiences of our lives. Christina's Assisted Living/Gilbert has zero stars from us.

Do not send your loved one to this home! This was a great place when my brother moved here. As my…read morebrother's health declined it was not a great place. The caregiver was rude and abusive to my brother. She would yell at my brother and she did shove him once according to my brother.She was very frustrated with my brother. My brother didn't want to be near her so he would stay in his room in bed. They were constantly asking to put him in hospice, he wouldn't qualify for hospice. The owner was going to kick my brother out because he was falling out of bed. The owner did change his mind about kicking him out, most likley because that was not a reason to kick him out. They don't care about your loved one here only about getting your money and if you do exactly what the caregiver says. Don't send your loved one here.

What an amazing facility and people who run it. I moved my 87 year old father here from Chicago and…read morethis was his third senior/assisted living facility. The quality of amenities, food, and most importantly the level of care and kindness he received has been unmatched. Everyone on the staff is so kind, super accommodating, and great with communication. I could not have found a better place and would highly recommend it to anyone. Your family will be in great hands.

From the owner: Our exclusive senior living programs are designed to empower residents with the freedom of choice,…read moreallowing them to tailor their living experience to suit their individual needs and preferences. We understand that each resident has unique interests and lifestyles, which is why we offer a variety of activities and dining options. Residents can choose how they spend their days, whether it's participating in engaging social events, pursuing hobbies, or enjoying peaceful moments in our beautiful surroundings. By fostering an environment that prioritizes personal autonomy, we create a vibrant Assisted Living community where seniors can thrive independently and with support.

Very good care. My husband was in memory care. He had the best care ever. Great room great…read morecaregreat good. Oh

I was able to tour, American Orchards memory care, I was very impressed at how clean the facility…read moreis and how professional the staff is as well as friendly. I watched the interactions between the staff and the residents was very respectful. They do activities with their residents in which I was very impressed at the participation. Rooms are spacious, If you're looking for a assisted living facility/memory care, this is a great place.

Clean and nicely appointed with modern furnishings and decor. The food is above average and the…read morestaff is very helpful and kind. The only reason I didn't give 5 stars is they hardly ever answer the phone.

This four star review is based on a tour only. Very helpful staff kind and welcoming. Facility…read morelooks very clean and well organized.

I have the honor and privilege of being a volunteer at The Watermark at Morrison Ranch. In my…read moreexperience of visiting several different assisted living facilities in the East Valley, I have found The Watermark to be my very favorite. It is such a beautiful facility, with so many wonderful residents. It truly has a "big happy family" feel to it. Everyone is so friendly and kind to one another. From the staff and servers, to the nurses and directors, they all truly make it a warm and friendly environment for all that live there.

My parents have lived at Watermark at Morrison Ranch (Originally Quail Park) for about 4 years…read more While my mom passed away last year, my dad continues to live at Watermark. Over the last several months, I have noticed an exceptional employee named Haley working in your dining room. Haley has a gift of caring, compassion and patience with every resident that she servers. It is obvious that she loves working with elderly people & it shows. Employees like Haley are rare, and she is an asset to Watermark at Morrison Ranch. John

Five Stars -- Exceptional Care and a Wonderful Environment!…read moreI have had the pleasure of visiting Evergreen Assisted-living Home in Chandler and Gilbert and I cannot say enough wonderful things about them! Having visited many assisted-living facilities over the years, I can honestly say that these two homes truly stand out. They are always exceptionally clean, beautifully maintained, and have such a warm, welcoming atmosphere. The residents are always neat, clean, and well cared for, and they seem genuinely happy, comfortable, and cheerful. The ladies who work there are absolutely delightful -- always friendly, pleasant, and attentive. I know that caring for elderly residents, each with their own individual needs, medications, schedules, and personalities, is no easy task. It takes patience, compassion, dedication, and a very special kind of person to do it well. Emma and her wonderful staff should be extremely proud of the homes they have created. It is obvious that a great deal of love and attention goes into everything they do. If I were looking for a loving, safe, and comfortable home for someone I cared about, Evergreen Assisted -Living would certainly be at the top of my list. Keep up the wonderful work, Emma! You and your staff are making a difference in people's lives, and it shows!

Our family entrusted this home with the care of our elderly aunt. Sadly, our experience left us…read moredeeply disappointed. Within a relatively short period of time, we watched her decline much more rapidly than we expected. While we understand that elderly residents can deteriorate quickly, we were left with many unanswered questions about her care and communication during that time. One of our biggest concerns was the lack of communication. We did not feel that our concerns were addressed while she was living there, and after her passing, no one reached out to our family to express condolences or discuss what had happened. The first time anyone contacted us was only after this review was posted. We have concerns about the overall quality of care our aunt received, including how changes in her condition were communicated to us. Although the facility has stated that medications were administered according to physician orders, we continue to have questions about her care and the rapid decline we witnessed. Every family's experience is different, but ours left us feeling unheard, unsupported, and heartbroken. We hope the facility takes family concerns seriously and improves communication with loved ones during such difficult times.

I am a mobile notary and have been to A LOT of assisted living facilities. Hands down, Canyon Creek…read morewas one of, if not THE NICEST facilities I've seen. The security was top notch, the staff were very friendly and the facility itself was exceptional! Not only did it smell clean; and not that medicinal sterile smell or some fancy scent ring pumped thru the air, it actually smelled CLEAN! I have been to the facility now to help a few clients with various issues and an array of conditions from stroke recovery to dementia/memory care patients. My standards are pretty high, but if/when the time comes, I can only hope that I am able to utilize a facility as nice as Canyon Creek for me and/or my loved ones.

From the owner: Assisted Living & Memory Care home in Gilbert, AZ. All…read moreprivate suites We provide an accessible network to Registered Nurses (RN), Nurse Practitioners (CNP), Pharmacies & Physicians (MD) which streamlines the care for our residents and reduces the overhead for the Family Individual/Group card and board games • Shows, Movies & Sports on TV • Music, newspaper, and other iterature • Access to outdoor covered patio and open air area with walkway, large artificial turf area, pavers area and on-site pool for visual relaxation • Celebration of birthdays, other special occasions, and holidays • Meals available for family members • Social and recreational programs offered by our local community's Volunteers Personalized care to suit each resident • Comfortable and cozy private rooms • Electronic wireless smart call system • Assistance with medication management • Home-cooked meals and unlimited snacks • Assistance with personal hygiene • Housekeeping and laundry services • Roll-in shower for easy access • Variety of games & recreational activities

Go see Nancy!! If you are looking for respite care, nursing care or any type of senior care she…read morewill help you! She loves what she does and she cares about her residents! Goes above and beyond for Everyone!

Dirty! Went for a tour and walked out. Carpets are filthy, walls are splattered with spills,…read moreetc. it was very uninviting from the first step inside. Needs total renovation! So sad.

My mother-in-law has lived at Copper Springs for 4 years now. She has been very well taken care of…read more The staff has always been pleasant and helpful. The food has always been acceptable and sometimes great. We have been very pleased with her stay there.

BAD MANAGEMENT!!! The managers are absolute garbage. They are dishonest and only care about…read morethemselves. They do not care about residents or staff. They're very self-centered dishonest and underqualified to manage anything. They've made it a toxic workplace and most of the residents don't like them at all. I would not recommend moving into this place unless they got new managers.