My mother is going into her 6th year at Friendship Village Tempe Health Center. While her dementia…read morehas been slowly taking effect on her, the care the CNAs and nurses have risen to the occasion. They are all extremely friendly, knowledgeable and kind. My mother is extremely well taken care of there. The facility is clean, pleasant, well-maintained and has a very nice garden downstairs, with plants and a waterfall. The food is above average, and dieticians work to ensure each resident is tended to as needed. My two complaints are cost and number of employees (esp. regarding equipment). My mother has to be lifted into/out of bed and her wheelchair. It seems that there are only one or two of these lifts per floor. When she needs to go the bathroom, she sometimes has to wait 10 minutes, which is uncomfortable and, truly, degrading. For what they charge per month - which is a lot - they should have another lift. Also, the CNAs are overworked. They need at least one more per wing. The other complaint is cost. If my mother weren't using her life savings, we couldn't afford it; however, as long as she has the money, we will keep her there. I looked at several places. While FVT was a bit more expensive than many, the reviews are very, very good, and I wouldn't risk moving her to a cheaper facility. How they treat the patients when family isn't there is crucial. FVT employees take exceptional care of her. Highly recommended, if you can afford almost $9000 per month for a private room (not much less for a shared one...).

Horrible, no confidence in the care of a loved one that ultimately had to suffer and be transferred…read moreto a hospital. Developed a bed sore and was malnourished during their stay

Horrible place, the smell that slaps you in the face when you pass the front desk is disgusting…read more Smells like urine, feces, and food all mixed in together. The beverages for the residents sit on a cart in the hallway with cellophane loosely laid over the top. It looks like a no name motel on the side of a deserted road, and that's a compliment.

Horrible place. Do not go there. My aunt was there for over a year after having pneumonia in Feb…read moreof 2020. Staff didn't wear masks. She was tested for Covid 3 times: first time she was negative, then positive (with no symptoms) then negative again. They would bath her maybe once a week and put her in a chair in the bath room and pour buckets of water over her. It is appalling. To make it worse they were changing my aunt for medical paraphernalia that was not used. There is more to this story, but beware of an employee named Ryan.

Since 2012, Lisa Stone and her team at BrightStar Care of Tempe have been looking after my…read morefather-in-law, who lives in an independent living apartment in the Christown (formerly Chris Ridge) community in Phoenix. My husband and I have found Lisa and her staff to be caring, responsive, and very reasonably priced. My father-in-law is diabetic, and they have helped keep his blood sugar in check. In addition to day-to-day care, they provide transportation to his appointments at the Veterans' Hospital. They let us know when he needs important supplies. And they serve as our "eyes and ears" since we live so far from him and aren't able to visit frequently. If you need someone to take care of your loved one, I highly recommend you reach out to BrightStar Care of Phoenix!

Last spring, I hired Brightstar Care to provide in-home care to my elderly mother. The caregivers…read morewere good, however the office accounting and accountability was atrocious. They did not provide regular detailed invoices yet charged my mother's credit card continually. After a month an a half and after I discontinued their service, I questioned the billing and had to insist on a full accounting. It took a while to get this, but it turns out, she was over charged over $800. My mother was finally refunded this amount but I was never given an explanation nor an apology, so I have to conclude it was due to incompetency, lack of oversight, and/or possibly fraud.

Go see Nancy!! If you are looking for respite care, nursing care or any type of senior care she…read morewill help you! She loves what she does and she cares about her residents! Goes above and beyond for Everyone!

Dirty! Went for a tour and walked out. Carpets are filthy, walls are splattered with spills,…read moreetc. it was very uninviting from the first step inside. Needs total renovation! So sad.

I cannot say enough about Madeira assisted-living. I was very blessed to have found this place and…read morecould not have imagined my mom being any other place in her final weeks. The place is spotless, with constant attention to the resident's individual needs from food to health attention, to overall well being needs. Patti had a way of knowing what my mom needed before we did. It feels more like someone's home than an assisted living facility, so welcoming. After spending time visiting other places, I knew this was the place immediately and had no regrets. Please consider Madeira if you are looking for a place for your loved one.

Patty and her team are wonderful. My father was there during his final days and re received the…read morebest of care.

My mother-in-law has been at Solterra for almost 3 years in Assisted Living. My criteria for…read morechoosing Solterra included mingling of Independent and Assisted residents, a dining room open all day, and a homey feel. I was disappointed when the director was let go about a year ago, but the facility remains well run and the staff is attentive. A major remodel is under way, and I appreciate the investment. Rooms are very generous--and I saw *many* places just as expensive with teeny rooms. Recently my grown children moved their dad into the memory care unit, and they are extremely happy with the care and attentiveness he receives. Another very picky friend of mine has her mother-in-law in the memory care unit also. Since it's hard to see a family member become elderly and frail, this is such an important decision. I do recommend Solterra.

The staff here makes for quite a horrible experience. I stopped by this so called retirement home…read moreexpecting pleasant vibes and a welcoming staff, instead I got greeted by a lady who acted like I'd broken into Area 51. I didn't even get into the building before I was threatened of trespassing, literally from the parking lot to the front door I couldn't get a single word out before I was swiftly asked to leave. Zero chance I would allow my family to even consider living in a place like this. Not to mention the landscape is extremely unkept and neglected, among other things that are neglected as well.

The staff at Atria genuinely care about their residents This is throughout the staff community…read more Some can say that's their job of course it's their "job" but you can tell when it's genuine. In particular our mom was well taken care and her concerns addressed quickly by Marcus and Wendy. They are the best. Thank you for your caring nature.

They have a wonderful Sunday Brunch. We enjoy the friendly staff and are able to have family…read moretogether to eat. Then play cards in the rec room. Would recommend visiting soon. NM

I have an aunt who lives here, she enjoys it. Clean facility, friendly staff, activities for…read moreresidents. The have a menu for the meals and if the residents don't want it they can order a sandwich instead.

By far the worst organization of the several I have had experience with. Their staff turnover is…read moreconstant. Their best caregivers always leave. Their billing department is over the top bad in customer relations. Price increases are not communicated. In my case, our bill went up $2600 with no notice. My mother felt things were often missing from her room. You constantly had to monitor the staff to see proper care was received and it was often not being received. Management turned over often as well and the don't seem to care if you are their customer or not. No warm fuzzies delivered here. Several reasons to look elsewhere for proper senior care. Bypass this organization at all costs.

My friend was sent to this facility and every day I saw her or spoke with her, she sounded as…read morethough she was "home". The owner/operator treated her like her own mother which made myself and my friend's family feel very very satisfied that she was being taken care of in the best caring way and also secure. I highly recommend this as a good option like "home".

From the owner: Our business specialize in taking care of the elderly or TBI patients.read more