I was suffering from a severe headache for over 5 hours. I called the on-call doctor at my PCP's…read moreoffice and he highly suggested I go to an Emergency Department. We went to Arizona General on Ellsworth and Elliot. From the minute we walked in to register until I left there was pleasant helpful staff. We arrived around 9pm, Emily at registration was kind and quickly got me registered. About two minutes later I starting receiving text updates about my wait time. These texts continued throughout my stay in the ED, keeping me up to date on my progress. AND, this morning I received another text offering help to find a PCP and make a follow up appointment!! The Triage team saw me within 20 minutes, and about 10 minutes later I was called back to a room. Dr. Okafor came into the room, listened to my symptoms, and immediately told me he would be ordering a CT scan and blood work. All the tests, blood work, CT scan, were done so quickly, I was truly astonished. Gratefully, nothing was seriously wrong, and I was informed I'd be going home. Karla, RN, explained all my discharge paperwork instructions very clearly, my IV was removed, and we were on our way home. This entire process was so quick and efficient! We arrived around 9 pm and we were back in our home at 12:03 am, this is including our drive time. THANK YOU to Karla RN, Michelle patient financial services, Krystal Lab Tech, Dayna Imaging Tech, and Dr. Okafor for all your attention, excellent care, and quickly moving me through. Penny in Room 8

Terrible experience, don't come here they literally are trying to hold me against my will when I…read morewanted to leave to have a second opinion!!! This is been one of the worst medical experiences of my life. I would never suggest coming here to anyone.

My mother recently experienced a fall and needed to be placed in a rehabilitation facility to…read morerecover. Medicare provided us with a list of options, and after visiting several, I was shocked and disgusted by the condition of most of them. Ultimately, I selected what appeared to be the best of the options--Chandler Post. Unfortunately, I am deeply concerned about the quality of care provided here. My mother is motivated to recover and walk again, yet she is told to simply urinate in her diaper because assistance from two people to help her up is "too much." That is not care--that is neglect. During weekdays, care seems to slightly improve. My mother appreciates one particular nurse, Nhi (spelling may be incorrect), who seems genuinely compassionate, but she is not always there. Sadly, this level of compassion is the exception, not the rule. What I witnessed recently was horrifying: two CNAs attempting to assist my mother by pulling her up by her wrists. I had to intervene and tell them that this is not an appropriate or safe method to move a patient. Shower days are limited to only twice a week. If you're in therapy on your scheduled day? Too bad--you miss your shower and must wait until the next scheduled time. This is completely unacceptable from a hygiene standpoint. Despite what their handbook claims, asking for additional showers has gone unanswered. The facility's cleanliness is another major issue. The front lobby is clean and smells nice--that's where the effort ends. The rest of the building smells of urine and feces. The floors are filthy, the bathrooms are unsanitary, and I've seen human feces along the edges of walls and tiles. Housekeeping is either poorly trained or indifferent to proper cleaning. I keep telling my mom to fight--to find the strength she needs to walk again and get out of this place. No one deserves to be left in such conditions. I have already complained and will continue to advocate for my mother and others in this facility. I plan to contact the Phoenix Ombudsman office to report these conditions. No senior--regardless of their insurance status--should be treated this way. ** 6/9/25 Update spoke with Tara and she wants to make this better. She will talk to her team and address things. I will keep this udpated should I see things addressed to stay honest. ** **6/14/25** Nothing has improved. Things are even worse. My mother's call light goes unanswered for long periods. In fact, as I write this she has been waiting for 50 minutes for downtown to cone assist to change her. She's been sitting in feces this long. Pain meds take forever. Last night she called me twice to say please call up here they are short staffed (what they are telling her) & that she needed to wait to be changed from having an accident, left her sitting on the toilet for 30 mins. ** **6/16/25** Transportation issue that made my mother miss her follow up appt from surgery. **6/23/25** An aid I made a previous complaint on was very unprofessional this evening as I was there to visit my mom and while she was assisting her went on to say to me "yeah you were the one here taking photos and complaining that I hurt your mom" i stand by my review and would not give this place any stars if google allowed it. They are very mismanaged, poorly trained, and I would NEVER recommend this place EVER. I'm stuck between a rock and hard place because my mother has no other place to go. I have no way to care for her. This place is AWFUL!!!!

Absolutely horrible! The staff would leave my sister and roommate for hours and when they'd use…read moretheir call lights, they would still have to wait. The room always had trash all over the floor the staff wouldn't pick up and there were a couple staff members who were really rough with the patients.

Complete and total incompetence! Worked with Megan who was so utterly incompetent and poorly…read moretrained we all felt sad for her....you won't recover from anything at Virtue Recovery and I'm not sure how they are licensed

Doing my PHP here, sadly to say my experience here has definitely NOT been good at all. They are…read moreshort staffed and doing room checks at 11:30pm at night. When we ALL have gotten are night sleeping meds. So of course they wake us up..and coming in Yelling like if a SWAT rushed in. More than half of us already have trauma. So, that doesn't help us out. Been here for a week already and I STILL haven't learned anything NEW YET. Some staff are very rude and seems that they don't care about our needs. Chef Dan and Nicki stopped providing us lunch. Instead of taking our stress away it's like they're adding on to our stress. It's beyond crazy it's really unbelievable how they run things here. And only have two therapists and I definitely do not like how they have PHP living with residential. I started looking for a new place to go cuz of all this.

My husband got good healthcare and the physical therapy was excellent. The only issue I have is…read morethey recommended Arizona Home Care for his IV home care and physical therapy and I have been on their 24 hour helpline, for over two hours, to ask a question and no one answers, no answer to my voicemail as well.

Do NOT come here or bring a loved one to this facility . In less than 24 hours I have seen a nurse…read moregive multiple needle shots without even using so much as an alcohol wipe to sterilize the area before giving the injection. Experienced a nurse and a doctor argue in front of a patient. Been lied to from the administrators and not following prescribed distribution of medication. I am at a loss for how this place can be in business and in fear for my loved one's health. I would provide details but fear repercussions while they are here. I wish I had read more of the bad reviews. I can only hope this helps

My husband recently had a long stay in Sante of Chandler. So many positives with caring and…read morededicated staff. The first contact we had was Marci (cna) , she met us with a smile that day and every day after . Our personal angel was Kathy F his physical therapist ( totally worked miracles!) Athena ( nurse) was always available to us with a smile and answers to our questions. Cna's Linnea ( who will be a wonderful nurse someday!) and Christina ( tiny but mighty!) Yessie accommodated with quick and tasty meals. Janessa ( ot) and Sara who found his voice. So many to thank. Call lights were slow is the only negative comment I can think of. Your loved one will be well cared for at Sante of Chandler! Our deep gratitude to the amazing people there! Betsy

although the service in room is good, not sure what is happening in the restaurant/ food service…read more My mother was admitted Tuesday night and the food service has been closed and has to wait over an hour for food and when she gets it. it is cold and sub par. Is this how we treat our seniors?

Whatever you do do not use this hospice they will drop you the minute they don't get paid they're…read moreuncaring and they practice unethical business behavior almost on the lines of fraudulent

I think it is criminal how this group treats elderly. Patient went in from surgery and was…read moreimmediately fed opiates. She was so drugged because she said ouch when they moved her after home care. Since she had a DNR, she can't eat or drink because she is asleep. When family members complain, Emblem staff stated their doctor was treating her for pain and not keep her alive. We are bringing the State into this for elderly abuse and possible malpractice. Please keep your family away from these people if you want them to have a chance to recover. During times of lucidity, she pleaded to be released but they ignored this and sedated her heavier.

I was admitted to Desert Cove Skilled Nursing Facility on Feb 2, at approximately 9pm, and remained…read moreinpatient until Feb 20th. When I arrived from Chandler Regional Hospital, the head nurse informed my husband and I that he didn't have any information regarding my meds which I was due for w/in an hour. I was on significant pain meds as well as time sensitive meds, yet I went 36hrs before all of my meds were administered, and only because I called the hospital and convinced one of the nurses there to help. I spent my first 36hrs at the facility in excruciating pain. In the first 2 wks I was in the facility, I was unable to attend physical therapy at least half of the time because the staff failed to administer my meds on time throwing me back into unmanageable pain. I had gone into this facility because I was not capable of caring for myself at home, & I believed my husband & kids would be able to work and not worry about me. Unfortunately, that was anything but true. My daughter had to leave work in Casa Grande 3 times to get nurses to listen to me, my husband had to leave work early nearly every day to sit with me & make sure my meds were given on time, and my son stayed late into the evening to make sure I was being taken care of. I was a patient due to a diagnosis that causes extreme pain when touched, I had to repeatedly remind nurses and even hung signs to alert them to my needs, yet several nurses still literally argued with me about my needs. (even when ordered by a dr). My stay didn't relieve any stress on myself or my family, it only caused more. You would think this alone would be enough, but this stay had even more... I wasn't given a menu to chose my meals until the 2nd week, didn't even know there where menu options until my husband asked. (after having to bring me my meals). The meals that I would eat were good, but usually cold. My 1st wk there I was diagnosed w/ shingles, so I was quarantined to my room, I had to bathe in the sink. Even w/ limited mobility. My 2nd wk I was offered a shower after 9pm, and wasn't able to shower until my 3rd week when I mentioned to my physical therapist that I hadn't showered since I arrived. During my entire stay, my sheets were NEVER changed despite multiple requests. You would think this would be enough, but then comes the Doctor. Dr Kane. If you are thinking you will see a Dr that listens to you, answers your questions, has an ounce of compassion, think again! He answers questions with "Oh we will take care of that", "You don't need to worry about that", spend MAYBE 5 min in the room with you, then send you a bill for 30 min visits at $250+ for each time he walks into your room! When it was time to be discharged, I required enough meds until I could see my own Dr. 5 days later. One of my meds was prescribed at 1.5 tablets every 4hrs. Dr. Kane called in a prescription for 15 tablets, enough for about a day and a half. This way, they could keep me an extra 4 days. When I first brought it up to Dr Kane, he said I would figure it out, when I said something in front of the case worker, suddenly he realized his error and laughed it off. Even after I got home, the horror of the Nursing Facility wasn't over. I suddenly had several sores show up on my abdomen. A visit to my PCP and I was diagnosed with cellulitis from insulin injection sites administered by nurses at Desert Cove. All in all, except for the CNA's, and maybe 3 of the nurses who cared for me in almost 4 weeks, my stay at this facility was like all of the horror stories you hear about nursing facilities. I know I spent the 1st 36 hours of my stay screaming and crying in pain, and many nights listening to others do the same. The only positive about this place is their PT/OT providers, they seemed to be the only ones to care about their patients. PROCEED WITH CAUTION!

My dad stayed here 2x's this year and I'm just not happy with this place. Some of the nurses and…read moreother staff members just don't give a crap about patient care. Especially the skinny white lady nurse with dirty blond perm hair. She was rude. The only 2 girls that were willing to help and didn't ignore me were Makayla and Dominique. They were kind and very helpful.. My dad was there for 7days. He is non verbal, can't walk and has dementia . When I would press the button for help in his room it would take them up to 1 1/2hr to come. I also had spoke to 2 of the long term stay patients and they said they hated there. Don't let the fake google reviews fool you. Those can be altered. The 2 stars are for Makayla and Dominique. But I really wish that nursing home employees would care more about their patients .

How nice it is to be treated with individual attention! It is my first time visiting this pharmacy…read morethat apparently has been at this location for over a year. There was no waiting in line and they offered competitive pricing for my hubby's medicine. In fact, it was the lowest price out of five pharmacies that were listed on UHC's website for our plan. I felt good today supporting a local business and received good old fashioned customer service! I'm transferring my scripts here.

MedXpress Pharmacy promptly filled a prescription that another pharmacy I'd contacted earlier had…read morebeen unable to fill in ~2 months. MedXpress Pharmacy also provided a page of information about the Rx that a third pharmacy I had used never provided-- including cautions about the drug's use, for example, which were sobering enough to give me pause for thought about continuing use of the prescription (which might be a reason why the other pharmacy did not provide that info).

My grandma had a wonderful experience here and loved the care she received. The nurses went above…read moreand beyond to make her feel comfortable and welcomed. She especially loved Nurse Tonya and Mondo (aka Mario). Everyone was so friendly and the place was clean and safe.

We were so happy when my mother was transferred to Archstone after a broken hip. Everybody there…read morewas so kind, especially Vicki and Raymond were exceptional. It is a very clean facility and overall, it was just a pleasant place. We looked at other facilities, but no one matched Archstone. I never met a CNA as perfect as Vicki, she always went way above and way beyond, and if we could've, we would've taken her home with us to continue caring for our beautiful mother. Thank you, Archstone.