My husband got good healthcare and the physical therapy was excellent. The only issue I have is…read morethey recommended Arizona Home Care for his IV home care and physical therapy and I have been on their 24 hour helpline, for over two hours, to ask a question and no one answers, no answer to my voicemail as well.

Do NOT come here or bring a loved one to this facility . In less than 24 hours I have seen a nurse…read moregive multiple needle shots without even using so much as an alcohol wipe to sterilize the area before giving the injection. Experienced a nurse and a doctor argue in front of a patient. Been lied to from the administrators and not following prescribed distribution of medication. I am at a loss for how this place can be in business and in fear for my loved one's health. I would provide details but fear repercussions while they are here. I wish I had read more of the bad reviews. I can only hope this helps

I was transferred here from Chandler Regional Hospital. The quality of the care I've received here…read moreat Encompass has been exceptional as the nurses, techs & therapists are all kind, professional & highly skilled in providing exquisite care to their patients. The food quality and choices also far exceed my expectations. It's definitely no wonder why Encompass Rehab Hospital has received so many great reviews!

If your family member needs physical rehab and has serious medical issues, I would not recommend…read morethis place. My mother needed physical rehab after falling and injuring one of the vertebrae in her neck, but then died 3 days after being admitted to Encompass Health in Mesa. She had prior medical issues, so we were told that her care would be managed by a medical team which included an M.D., only to find out that an M.D. was let go and no longer on staff the day my mom passed away. We don't believe she was ever under the care of a medical doctor any of the days she was at this facility, which is medical negligence and fraud! Read the past history on Encompass Health to learn about past class action lawsuits against this company and please DO NOT send your loved ones here!!

They took AMAZING cate of me for the two or three weeks I was there. The facility looks like a five…read morestar hotel. It is beautiful. The staff is amazing, especially Nurse Melody who whose care was exceptional and so was her comforting manner. She is as good as it gets and I am so thankful for her. The PT team was also wonderful.

My mom was in their care due to a hip & pelvis fracture. I did tour many different facilities and…read morethis was the nicest one. I was told they have the lowest patient/nurse ratio of 10-12 patients per nurse and that's not true. They were at 17 patients per nurse, and the nurses were very tired and run down. Some would get rude and make comments about not having the time, and how short staffed they are. Unfortunately, that's probably the case everywhere. We had an incident, and they had a very dramatic response to the incident. They talk very condescending to patients. The case manager told my mom that she sounds like a "child". They are missing compassion for their patients. My mom was given a note from Dr Monday morning that she's good to go home if she can walk 200 feet. They would not discharge her until Wednesday. The only reason they got any stars is because their physical therapy team is absolutely amazing.

My husband recently had a long stay in Sante of Chandler. So many positives with caring and…read morededicated staff. The first contact we had was Marci (cna) , she met us with a smile that day and every day after . Our personal angel was Kathy F his physical therapist ( totally worked miracles!) Athena ( nurse) was always available to us with a smile and answers to our questions. Cna's Linnea ( who will be a wonderful nurse someday!) and Christina ( tiny but mighty!) Yessie accommodated with quick and tasty meals. Janessa ( ot) and Sara who found his voice. So many to thank. Call lights were slow is the only negative comment I can think of. Your loved one will be well cared for at Sante of Chandler! Our deep gratitude to the amazing people there! Betsy

although the service in room is good, not sure what is happening in the restaurant/ food service…read more My mother was admitted Tuesday night and the food service has been closed and has to wait over an hour for food and when she gets it. it is cold and sub par. Is this how we treat our seniors?

I was admitted to Desert Cove Skilled Nursing Facility on Feb 2, at approximately 9pm, and remained…read moreinpatient until Feb 20th. When I arrived from Chandler Regional Hospital, the head nurse informed my husband and I that he didn't have any information regarding my meds which I was due for w/in an hour. I was on significant pain meds as well as time sensitive meds, yet I went 36hrs before all of my meds were administered, and only because I called the hospital and convinced one of the nurses there to help. I spent my first 36hrs at the facility in excruciating pain. In the first 2 wks I was in the facility, I was unable to attend physical therapy at least half of the time because the staff failed to administer my meds on time throwing me back into unmanageable pain. I had gone into this facility because I was not capable of caring for myself at home, & I believed my husband & kids would be able to work and not worry about me. Unfortunately, that was anything but true. My daughter had to leave work in Casa Grande 3 times to get nurses to listen to me, my husband had to leave work early nearly every day to sit with me & make sure my meds were given on time, and my son stayed late into the evening to make sure I was being taken care of. I was a patient due to a diagnosis that causes extreme pain when touched, I had to repeatedly remind nurses and even hung signs to alert them to my needs, yet several nurses still literally argued with me about my needs. (even when ordered by a dr). My stay didn't relieve any stress on myself or my family, it only caused more. You would think this alone would be enough, but this stay had even more... I wasn't given a menu to chose my meals until the 2nd week, didn't even know there where menu options until my husband asked. (after having to bring me my meals). The meals that I would eat were good, but usually cold. My 1st wk there I was diagnosed w/ shingles, so I was quarantined to my room, I had to bathe in the sink. Even w/ limited mobility. My 2nd wk I was offered a shower after 9pm, and wasn't able to shower until my 3rd week when I mentioned to my physical therapist that I hadn't showered since I arrived. During my entire stay, my sheets were NEVER changed despite multiple requests. You would think this would be enough, but then comes the Doctor. Dr Kane. If you are thinking you will see a Dr that listens to you, answers your questions, has an ounce of compassion, think again! He answers questions with "Oh we will take care of that", "You don't need to worry about that", spend MAYBE 5 min in the room with you, then send you a bill for 30 min visits at $250+ for each time he walks into your room! When it was time to be discharged, I required enough meds until I could see my own Dr. 5 days later. One of my meds was prescribed at 1.5 tablets every 4hrs. Dr. Kane called in a prescription for 15 tablets, enough for about a day and a half. This way, they could keep me an extra 4 days. When I first brought it up to Dr Kane, he said I would figure it out, when I said something in front of the case worker, suddenly he realized his error and laughed it off. Even after I got home, the horror of the Nursing Facility wasn't over. I suddenly had several sores show up on my abdomen. A visit to my PCP and I was diagnosed with cellulitis from insulin injection sites administered by nurses at Desert Cove. All in all, except for the CNA's, and maybe 3 of the nurses who cared for me in almost 4 weeks, my stay at this facility was like all of the horror stories you hear about nursing facilities. I know I spent the 1st 36 hours of my stay screaming and crying in pain, and many nights listening to others do the same. The only positive about this place is their PT/OT providers, they seemed to be the only ones to care about their patients. PROCEED WITH CAUTION!

My dad stayed here 2x's this year and I'm just not happy with this place. Some of the nurses and…read moreother staff members just don't give a crap about patient care. Especially the skinny white lady nurse with dirty blond perm hair. She was rude. The only 2 girls that were willing to help and didn't ignore me were Makayla and Dominique. They were kind and very helpful.. My dad was there for 7days. He is non verbal, can't walk and has dementia . When I would press the button for help in his room it would take them up to 1 1/2hr to come. I also had spoke to 2 of the long term stay patients and they said they hated there. Don't let the fake google reviews fool you. Those can be altered. The 2 stars are for Makayla and Dominique. But I really wish that nursing home employees would care more about their patients .

This Review is for Scottsdale Providence Recovery Center, In patient program. The female house is…read morebeautiful, spacious, safe, well managed and keeps you accountable. From chores to cooking - staying in the house aids you with important life & interpersonal skills. The scope of The Clinical Director and the staffs understanding of this field is profound. They handle life in the present and only looks's ahead. Scottsdale Providence provides empathy, a sophisticated set of interpersonal skills, acts with a sense of urgency, constructive self-insights and encouragement. The staff helped me build a structured treatment plan to initiate helpful growth, strength and a realistic recovery. Although the action is up to you, the therapists equip you with a foundation full Of resources to build upon. They work on your inner strengths and challenge your weaknesses. They offer constructive feedback and are quick to tell you what you need to hear - not what you want to hear. The staff overall truly have your best interest at heart and want to see you succeed. They provided me with a sense of care and safety in being vulnerable. The staff is efficient in they're approach and steadfast to being consistent & professional. Thus far, treatment here has been a remarkably empowering and fortifying experience. They're recognition and approach have pulled me up from darkness into an optimistic state. Going to treatment here has given me hope, direction, and the opportunity to identify what I need to do to live a sober life. Recovery is possible (if you want to be sober) and being a client here has given me that chance. Scottsdale Providence has offered me a life-changing experience; that will put me back on the path to a positive, healthy, and sober life I so dearly have in front of me. In other words, I strongly recommend this treatment center if you're ready to get sober, honest and are willing to do the work.

For the record, I left, was not kicked out. Two clients threatened patients, they questioned my…read moredisability multiple times, the house manager screamed to shut the f up, male therapists fought in the women's room. In 7 weeks they never gave me therapy notes as requested, didn't have my medication for a week, I did not meet with a therapist every week, they tried to deny my service animal and affiliated programs did the same. Illegally. Never got EMDR. Was told not to hug or text clients. Missed appointments due to mistakes in transportation. Almost no free time. And the entire program is based on AA. It is mandated if you live in their housing, not optional.

My mother recently experienced a fall and needed to be placed in a rehabilitation facility to…read morerecover. Medicare provided us with a list of options, and after visiting several, I was shocked and disgusted by the condition of most of them. Ultimately, I selected what appeared to be the best of the options--Chandler Post. Unfortunately, I am deeply concerned about the quality of care provided here. My mother is motivated to recover and walk again, yet she is told to simply urinate in her diaper because assistance from two people to help her up is "too much." That is not care--that is neglect. During weekdays, care seems to slightly improve. My mother appreciates one particular nurse, Nhi (spelling may be incorrect), who seems genuinely compassionate, but she is not always there. Sadly, this level of compassion is the exception, not the rule. What I witnessed recently was horrifying: two CNAs attempting to assist my mother by pulling her up by her wrists. I had to intervene and tell them that this is not an appropriate or safe method to move a patient. Shower days are limited to only twice a week. If you're in therapy on your scheduled day? Too bad--you miss your shower and must wait until the next scheduled time. This is completely unacceptable from a hygiene standpoint. Despite what their handbook claims, asking for additional showers has gone unanswered. The facility's cleanliness is another major issue. The front lobby is clean and smells nice--that's where the effort ends. The rest of the building smells of urine and feces. The floors are filthy, the bathrooms are unsanitary, and I've seen human feces along the edges of walls and tiles. Housekeeping is either poorly trained or indifferent to proper cleaning. I keep telling my mom to fight--to find the strength she needs to walk again and get out of this place. No one deserves to be left in such conditions. I have already complained and will continue to advocate for my mother and others in this facility. I plan to contact the Phoenix Ombudsman office to report these conditions. No senior--regardless of their insurance status--should be treated this way. ** 6/9/25 Update spoke with Tara and she wants to make this better. She will talk to her team and address things. I will keep this udpated should I see things addressed to stay honest. ** **6/14/25** Nothing has improved. Things are even worse. My mother's call light goes unanswered for long periods. In fact, as I write this she has been waiting for 50 minutes for downtown to cone assist to change her. She's been sitting in feces this long. Pain meds take forever. Last night she called me twice to say please call up here they are short staffed (what they are telling her) & that she needed to wait to be changed from having an accident, left her sitting on the toilet for 30 mins. ** **6/16/25** Transportation issue that made my mother miss her follow up appt from surgery. **6/23/25** An aid I made a previous complaint on was very unprofessional this evening as I was there to visit my mom and while she was assisting her went on to say to me "yeah you were the one here taking photos and complaining that I hurt your mom" i stand by my review and would not give this place any stars if google allowed it. They are very mismanaged, poorly trained, and I would NEVER recommend this place EVER. I'm stuck between a rock and hard place because my mother has no other place to go. I have no way to care for her. This place is AWFUL!!!!

Absolutely horrible! The staff would leave my sister and roommate for hours and when they'd use…read moretheir call lights, they would still have to wait. The room always had trash all over the floor the staff wouldn't pick up and there were a couple staff members who were really rough with the patients.

My appointment was at 8:00am, and upon arrival I was told that the Dr I was supposed to see was…read morerunning late. Once the Dr arrived, she took another patient to the back. I could hear the front desk staff discussing how the Dr took the wrong patient and should have called my name instead, thus resulting in me waiting until 8:40am to be called and taken back. The Dr did apologize for not seeing me on the schedule. However, This set back made me late for work, and I do not appreciate this. I received much better care at the Gilbert location.

I had high hopes but was disappointed. They didn't seem to care about me as an individual. The vibe…read moreI got was that they were tired employees who weren't excited about their job in the slightest. The therapists I worked with were dry and just didn't put any effort into interacting with me. They seemed bored with their work and I just felt like another number. I come from the yoga and massage world so I know what it means to care about humans when they come to you with their pain. Wouldn't recommend this place for any type of healing. You could do SO much better:

Santé of Mesa is probably the best rehabilitation center in the East Valley. In fact, it is the…read moreonly one I trust. I had visited a friend there several years ago and was impressed with the facility at that time. My mom fell in March, and after a week in the hospital, we had to go to a different rehab facility at first because Santé wasn't on her insurance. However, that place didn't take good care of her, and she ended up with a Stage 4 pressure sore and sepsis, resulting in another, much longer, hospital stay that included three weeks in intensive care. When she was ready for discharge to rehab that second time, Santé was covered by her insurance, so I insisted on going there. We were at Santé for about six weeks, beginning in June. Some have said in other reviews that the décor is "dated," but I disagree. The style is Southwestern, which is quite appropriate for Arizona, and it never goes out of style. The photographs on the walls are of beautiful Arizona scenery, and the rooms are set up like hotel rooms. Santé also has a Starbuck's café and some beautiful outdoor patios where guests can get some fresh air. The food here is much better than most hospitals and rehab facilities provide, and guests can order just about anything they can think of, even if it's not on the regular menu. Each room has its own refrigerator and microwave. Most of the rooms are private, so most guests don't have roommates, but the shared rooms are really semi-private, with each guest in his or her own separate space, and the kitchenette being the only shared area. The physical therapy gym is wonderful, with many different types of equipment for different needs, and the therapists encourage family to get involved in the therapy, which takes place six days per week -- far more and far better than the first place my mom stayed. The wound care nurses took excellent care of my mom's pressure sore. By the time we left, it had filled in far more than I had been told to expect, all thanks to their superior wound care. Everyone was happy to answer questions and help however they could. My mom's case manager, Angie, was very kind and patient, and she gave me lots of information about post-rehab care possibilities. With her help, we were able to get post-rehab assistance that worked best for our situation. I would also like to give special thanks to Nurse May, Physical and Occupational Therapists Cisco and the two Lisas, and especially Speech Therapist Aaron, who went above and beyond for us. I was happy to take my mom home when she was discharged, but I was also sad to leave because the staff all seemed like friends. Most of my mom's allotted rehab time had passed before she was really able to start getting back on her feet, but I'm happy to say that, in continuing at home what I learned while participating in therapy with her at Santé, she's now improved by leaps and bounds and is well on her way to resuming the activities she enjoyed prior to this misadventure. I look forward to bringing her back to see everyone after her recovery is complete. I can't say that there weren't ANY problems, however. One female CNA was changing my mom's brief one morning, and some fecal matter had gotten into her wound. I asked the CNA to make sure she cleaned it out thoroughly, and she tried to tell me that the fecal matter had originated IN the wound, which was impossible in this case. When she finally left the room, I finished cleaning out the wound and asked the wound nurse to double-check that it was clean. This same CNA also used my mom's phone charger to charge her phone without asking, which I found rather presumptuous. The only other problem I experienced was that I always took my mom's laundry home to wash, but I was gone for one full day and night, and during that time, they managed to lose one of her nightgowns. I provided the price of a comparable nightgown for reimbursement, but to date, we have received nothing. Those minor problems aside, the gist of the matter is this: if you or a loved one needs to stay at a rehab facility for physical therapy, I cannot recommend any facility higher than Santé of Mesa.

I was s patient in Sante' Mess for twelve days after a total knee replacement. Everyone, from the…read morefacility doctor, to the dining room staff treated me very kindly! I felt safe and cared for. Daily physical therapy was instrumental in my 'at home' recovery. I had several nurse visits and physical therapy sessions in my home, which was another layer of recovery care! I'm grateful to be able to do the activities I enjoyed before Osteoarthritis affected my knee and have lost twenty pounds by resuming my activities! Thank you Sante' Mesa!

The reviews are misleading... Before my son was born, I went through and read a lot of reviews from…read moredifferent hospitals and was nervous about going to Banner Desert - where my OB delivered. I could not have had a more dramatically different experience than what I saw in the reviews - it's safe to say that the management has heard your concerns! We came in at 9:30pm to a very full labor and delivery floor - cancelled the inductions for the day & a woman had been waiting for a delivery room for 7 hours longer than me... Things were not looking too promising. The nurse in triage, Kristy (I hope I'm spelling that right) moved MOUNTAINS for us. She continuously let us know what was going on on the floor and how my labor was progressing. When there was no delivery room available and the nurses were literally spread to their max, she found a way for us to get to a room to help alleviate my pain and welcome my son into the world. I have never felt more looked after than I did with her. Following that, the postpartum ward was delightful! The team that works in there is extremely respectful and caring. Food wise, pretty good! Not the typical icky hospital food that you hear about! If you get the chocolate chip cookie, put it next to a piece of bread for a little bit and it isn't as dry & oh so much more yummy! I hope & pray that everyone gets to have my experience! Even the OB who was on call... I don't know if I would have remotely the same delivery experience if it wasn't for him & his gentle encouragement throughout - you are the best Dr. Canestraro!

Banner Desert Hospital in Mesa Arizona failed my father in every possible way during what would be…read morethe last weeks of his life. My father was admitted on April 16th 2026 with a confirmed cancer diagnosis that had already been documented in his medical records. He sat in that hospital for five days before a single oncologist walked through his door. Five days. When the oncologist finally came on April 21st it was the first time my father had ever seen an oncologist in his entire life. And it happened on the day they were trying to discharge him. The discharge paperwork they tried to send him home with was factually inaccurate. His CT scan performed right there in that building showed possible pancreatitis, bowel wall thickening, gallstones, aggressive malignant ascites, severely elevated bilirubin of 12.80, and compromised kidney function. None of it was on his discharge papers. They listed cirrhosis and noted he should get a blood test to check for liver cancer. He already had confirmed liver cancer. That is not a clerical error. That is negligence. They tried to discharge my father for three to four days before we even had a chance to arrange proper care elsewhere. When we finally had an appointment at City of Hope they discharged him to a hotel because they refused to transfer him directly to the cancer center the way it should have been done for a critically ill cancer patient. When I advocated for my father and asked questions about his care and his inaccurate discharge paperwork they called security on me. Twice. I was not threatening anyone. I was a daughter fighting for her dying father. That is what they called security for. Nurses Kelsey and Ashley were dismissive, cold, and treated my father without dignity or compassion. They did not do their jobs and their lack of care was witnessed by our entire family. The one exception was nurse Merisol who treated my father with the kindness, warmth, and professionalism that every patient deserves. She was the only bright light in an otherwise disgraceful experience. My father came home after leaving this facility and passed away shortly after. He deserved so much better. Every patient who walks through those doors deserves so much better. If the people running this hospital ever have to admit their own parents here I hope they receive the exact same level of care that my father received. Maybe then they will understand what they put our family through. Do not come here unless you have no other choice. And if you do end up here ask for Merisol and pray she is your nurse. This hospital is under investigation and I am pursuing every legal avenue available to me.