They took AMAZING cate of me for the two or three weeks I was there. The facility looks like a five star hotel. It is beautiful. The staff is amazing, especially Nurse Melody who whose care was exceptional and so was her comforting manner. She is as good as it gets and I am so thankful for her. The PT team was also wonderful. read more

My mom was in their care due to a hip & pelvis fracture. I did tour many different facilities and this was the nicest one. I was told they have the lowest patient/nurse ratio of 10-12 patients per nurse and that's not true. They were at 17 patients per nurse, and the nurses were very tired and run down. Some would get rude and make comments about not having the time, and how short staffed they are. Unfortunately, that's probably the case everywhere. We had an incident, and they had a very dramatic response to the incident. They talk very condescending to patients. The case manager told my mom that she sounds like a "child". They are missing compassion for their patients. My mom was given a note from Dr Monday morning that she's good to go home if she can walk 200 feet. They would not discharge her until Wednesday. The only reason they got any stars is because their physical therapy team is absolutely amazing. read more

My mother has had to stay twice. Her nurse Hannah has been so great for her and to her. My mother can be a crabby old lady sometimes and for her to like a place and a person means it's good. The treatment has been good and my mother says the food is good. The communication is good with the staff as well. They called me frequently when there were changes or for updates. Additionally, the facility is clean and looks new. The only 2 things we wish that could change is for patients to be able to eat in a dining room if they wanted to and not just in their rooms all the time and better activities. If my mother needed rehab and care again we would definitely recommend The Center at Val Vista. Would rate 4.5/5 stars. read more

I am currently in the long process of rehabbing for 2 broken tibia plateaus. After a short initial stay with another facility, I was transferred to The Center for more extensive care. I was praying they would have a bed available and they did. I had heard good things about the facility, and although no place is perfect, it did not disappoint. The rooms are nice and clean and the regular staff caring and compassionate. I want to give a shout out to some of my favorite nurses - Rosie, Jackson and Ty - and CNAS - Amanda, Paula, Mahko and Abby and Sarah. Now at home, I still have a long way to go but am receiving good PT and OT as well as great care from my sister, Arlita. Say a prayer for me. Alisha Woodring read more

Our dad was there 1day. It was terrible. We moved him to another facility. He was so scared. They were not comforting. He was ignored, didn't receive his medication and was pretty much trapped in his room. He was vulnerable and was not cared for. They didn't answer the phone. Tried to call his room, nurses station and operator. We sent a message looking for contact never received a reply. If you care about your loved one, do not choose this center. read more

My father had the best care at this facility. 10/10 The therapists got him out of bed and moving the first day. The case manager was very helping organizing a safe discharge. The staff were attentive and gentle with my father, they checked on him frequently and he was very happy there. The nurses answered the call lights and the facility was very quiet at night. It is a very clean facility and the rooms were large. read more

Slowly healing with the help of wonderful caring staff from the CNA's, RN's, PT/OT, .etc..

If you are looking for a facility that will provide minimal care for your loved one, send them home in worse shape then you brought them in so you immediately have to take them to the ER where they die then this is the place for your loved one. read more

My Dad was a patient at The Center at Val Vista following a 2-week hospitalization at Mercy Gilbert. He had sepsis in January and needed 6 weeks of iv antibiotics to make 100% sure the infection was gone so he could have an aortic valve replacement. The iv antibiotics needed to be administered around the clock 6 times per day. The care my Dad received was hit and miss. There were certain nurses and CNAs who seemed to care about the patients, but with a ratio of 16-1, no one actually gets the care they need. I estimate that a patient actually gets maybe 15 minutes of nursing care per day. Some of the CNAs were completely disrespectful and clearly need to be in a different line of work. There were several things that happened during my Dad's stay that were seriously concerning. They ran out of one of his IV antibiotics the first week, the oxygen delivery system went down/failed twice, and the elevator went down. If we had not have been there every single day, we would not have known about these issues or been notified by the staff about these glitches in care. For someone who is oxygen dependent, not having oxygen is an absolute emergency! No one thought to temporarily put him on the oxygen concentrator while they fixed the problem. I think the worst part of his stay was the inattentive attending doctor that "cared" for him. He was not receptive to my Dad's concerns at all. My Dad told the doctor that he felt something was seriously wrong. And he was right! On the last day of his stay, my Dad had to be taken back to the ER at Mercy Gilbert where he was diagnosed as being in cariogenic shock. He was immediately transferred to the ICU at Chandler Regional and he passed away 2 days later. One week after my Dad passed away, someone from the Center at Val Vista called to check to see how my Dad was doing. I informed her that he had died a week prior and she didn't even change the tone of her voice to express sympathy. No matter what skilled nursing facility your loved one is at, you absolutely NEED to be there checking on them every single day, ESPECIALLY if your loved one is elderly. Call buttons are constantly going off and it will take staff 15 minutes to check on a patient. How is this acceptable? We saw staff sitting around talking or on their cell phones while calls went unanswered. What if it was your mother/father/husband/wife that needed help? How can you let them wait that long??? I will be reporting this facility to Medicare. There's no way that they deserve the rating that Medicare gave them. I think most skilled nursing facilities are under-staffed and I toured 6 of them before settling upon this one. I wish everyone had better options. If you need skilled nursing care for an elderly person, look at other options! I am not the first family that has lost their loved one shortly following their stay at The Center at Val Vista. Let that sink in before you make a decision about where to obtain care. read more

We are reflecting on our entire experience and will reserve comments until after we have had time to discuss discharge with all those involved. read more

Let me start by sating if I could give this place a zero stars I would, I placed my dad at this facility to get therepy to assist him at walking better, they never got it up in the 3 weeks he was there and when he left he couldn't even walk. He had deteriated and never walked again. I went to visit him and always asked how he was doing they always told me great things, I walked into his room and there was urine all over the floor, I went and found the nurse she was peeved that I even had asked her to clean it up. THIS IS THE WORST PLACE TO BRING YOUR FAMILY FOR QUALITY OF HEALTH IMPROVEMENT, IF YOU WANT THEM TO GET BETTER FIND A DIFFERENT PLACE. I WISHED I HAD NEVER BROGHT MY DAD HERE THE WORST MISTAKE I HAD EVER MADE FOR HIS HEALTH.!! -0000 STARS read more

My grandmother spent a few weeks at The Center and I have to say, we will never send her anywhere else for skilled nursing care. We toured some other facilities in the Mesa/Gilbert/Chandler areas and no where else compared. Their incredible therapy team, awesome nursing staff, and attentive, fun activities department helped her improve immensely, both physically and mentally! Thank you so much to all! read more

Sadly, my mother had to go back to Val Vista for the second time in 12 months. So that's not such a great thing but the great news is that Val Vista is a wonderful facility. Super new and super clean. Wonderful staff! We really enjoyed the caregivers Kayden and Marcy. They did such a great job. My mom said the food was great. She stayed for three weeks and was finally ready to leave, but I think she got great care while they were there. The speech, physical and occupational Therapy departments were also amazing!! read more

My mother was transferred to this facility from Mercy Gilbert Medical Center. she was recovering from flu/ pneumonia complications. In the forty eight hours she spent here, she was only attended to by PT once and left mostly unattended to by the rest of the staff. I found her lying in a mess of vomit and I alone had to clean her up with absolutely NO help from staff. The aid said, " I already cleaned her up twice". There was no immediate concern for her condition and I insisted that she be transferred back to the hospital, where it turned out she had kidney stones, which was the cause for the severe vomiting. I don't blame the staff for my mothers kidney stones, obviously, but I do blame the poor attitude and lack of staff to properly care for patients that need more attention. I found the Case manager to be unprofessional and unhelpful. It is a newer facility and the online pics are nice, however the care is sub par to say the least. read more

I will always feel this facility is responsible for my mom's death. She was moved there from Mercy Gilbert. The next morning she would not wake up. The doctor claimed it was her medication. We asked for her to be taken back to the hospital. They did not get her there until 2am the next morning. She had MRSA. They were so irresponsible and time is so important when an infection sets in. This was preventable if they had only acted in a timely matter. Do not put your loved ones here. read more

Rate This... My 90 yr old Mother was sent here in a back brace on 24 Oct 2021 by Honor Health Osborn to recover and rehab from an L1 compression fracture. Staff at "The Center at Val Vista" were unfamiliar with the brace and how to adjust it. PT seemed to be going well, and then... On 5 Nov 2021, Mom was taken from "The Center at Val Vista" by ambulance to the Emergency Room (just down the street from "The Center"), at Mercy Gilbert Medical Center, where she was put in isolation, treated with 3 different antibiotics simultaneously, intravenously, as well as receiving a Blood Transfusion, and she was Bleeding Internally. The ER Physician said to me, 'Your mother's Life is in Danger, she's VERY ILL right now'. I watched aghast, as the E/R Staff work feverishly to Save my Mother's Life. She Looked DEAD. Tests showed and confirmed that Mom had Sepsis, and FOUR Hemorrhaging Ulcers. Mercy Gilbert Medical Center Saved Mom's Life and they took Great Care of her. She was released on 09 Nov 2021 to a Different rehab facility where she was treated with care, dignity and respect. What rating do YOU think I should leave? read more

Care was good for the week I was there and food was great. Recommend this to all. Rooms were clean spacious.

Reading these reviews, I am sure my recovery was mainly due to my own care. The PT and OT people were great and the Craft area went over and above their job. The place supplied the wheel chair, bed side cammode. That way I didn't need any personal care. People read the reviews. Decide if they can recover with little help. More intense care would not be supplied here. read more

This facility has the potential to be a good facility. they are severely under staffed and rely on a CNA registry, a few of them should not be in that field, they only do what they absolutely have to, the good ones are over worked. my husband sat in a wheelchair for 8 hours in severely soiled briefs with an open bedsore, while he was next to his assigned CNA playing on her phone. Physical therapy was assigned for 5 days a week, he rarely had that, but I'm sure insurance will be billed for 5. I was asked on several occasions to spend the nights, and stay with him all day to make sure he hadn't fallen out of bed. He sent sent to Chandler Regional twice for falling out of bed, making sure he didn't have a brain bleed. The employees they have are stressed and overworked, as many health care facilities are but a wage increase would help keep the good ones. read more

We had a very good experience here when my mom broke her hip. The nurses and physical therapy staff were very good and very compassionate. Abraham was my mom's favorite, he went above and beyond every single day and I felt so confident that she was receiving all the care and attention she needed. Thank you! read more

Sadly we had to use the Center at Val Vista as my wife had a fall and couldn't walk. I remember the PT department was very good with her back in 2917! It looks like it has not worn since it began this month 6 yrs ago. So what has changed since then? Ths staffing appears to be somewhat less and CALL button has a longer response time, better than 20-30 minutes The current staff seems to be trying their best, however. The food which wasn't the greatest, has taken a nosedive!!! For me I would not go there, but my sweet wife has never been a big eater They serve very simple meals like hamburgers, lots of Mac in Cheese, tough chicken fingers, PJ sandwiches, deli sandwiches, ham sandwiches with most of the time, tepid hot foods and little diversity was noticed. Interestingly, the staff appears almost intact in their PT department. Do not get me wrong, the newer staff are very nice. The A.C. has been making me so miserably cold that I wear 2 tee shirts, first a short sleeve one, then a long-sleeved winter one, followed by a winter sweatshirt, and then a zippered ski jacket!!! I never take off my hat or my head would get cold. (unbelieveable!!!) I would give a 2 1/2 star rating but halves are not used so it will be a bit higher due to the pleasant people that work there, so it will be 3 stars. dropping it some since my visit in 17'. My wife has lost 9 pounds in the past 3 weeks!! read more

There is no better place in the valley to recuperate than The Center At Val Vista. Wonderful experience great staff.

nurses were apathetically attached th scheduled instead of reality. "I know your sugar is at 250 but your insulin isn't scheduled for two hrs 3 hrs to respond to a need for band aid or I need water for these pills you gave me no diabetic diet for diabetic patient being monitored closely. no restrictions on food brought in. this is policy. counter to what the goal of monitoring sugar in the system horrible lackadaisical place. putting in time filling out charts read more

Our father was a patient there recently. Due to Covid no could visit so we had to rely on updates from the case manager. After one 1 week we were told he would need care 24/7 if released then. Week 3 we were told he would need care for a couple of hrs a few days a week. They released him on week 5 having my brother pick him up. He was so sick we had to call 911 to take him back to the hospital in order to get clearance for home care. He was and is totally bed ridden and needs care 24/7! How they can release someone who lives alone but now needs full time care without telling his family members is beyond me!!! Obviously they don't even communicate with each other for the case manager to think this was an acceptable way of releasing a patient! I really don't have the words for how bad this really was! Totally Unacceptable!!!!!! read more

This review was written as a result of a misunderstanding, and a problem that was solved when I spoke to management of the center. Thanks Kira well as all the case manager's doctors and others who helped me while I was there. Because of the resolution of this problem to my satisfaction, I am changing my review to five stars. I would like to personally think the nursing staff who gave me the customer service while I was in the room for about two weeks. To the nurses, Ali M, Jeff M, Steve R, and Marsha K. You guys are the best. You always took time to see how I was feeling, and to provide the best of service.. For the CNA's Jackson E, Megan L, Mercy M and as he called himself the little guy, Abraham K you guys are the best always asking what you could do for me whenever you came in the room and never disappointing. For the therapists both PT and OT I'd like to mention Morcelia A, Amy M, Anissa, V, Robert R, Jeremy C, Amanda H, Maria S, Mary F, Steven R, Sierra M, Melissa B, Andrea O, and Megan B for giving me every opportunity to do therapy, and to make sure I was safe while I was doing it. For anyone that I forgot to mention by name the older you get the worse your memory is and as your memory goes, you'll never remember losing it.. thanks guys for the care and helping me get back home where my dog misses me but I'm not too sure about my wife sometimes. Best luck in the future for everybody there and if I ever need it again I hope that this is where I get to go. . I've also spoken about the service I received to a coffee buddy who where I recommend he should take his wife after a fall and I believe that he is seriously considering this facility and I believe that his wife will get the best service possible care. I would also like to say that while my wife was in this facility in February March and April 2022 she was happy with the service and feels that they did her a Lot of good so she could come home. read more

Zero Stars!!! My mother was sent here after a minor fall in late January. She was fully independent, driving every day to run errands and lived by herself in her own home. After three weeks she was released but had to go to a group home because she was a complete invalid, riddled with colitis, UTI, bedsores, and extreme muscle atrophy. She was left in bed for 20+ hrs per day and received no PT, which was the whole point. She is now back in the hospital, suffering complications from the above mentioned issues. She will now have to go back to another skilled nursing facility and I've been told she may never walk again. This facility needs to be shut down. read more

I heard so many good things about this place. I had to move a family friend for rehabilitation. The room is never swept up, food on the floor, they put his urinal on top of hIs bedside table where his food goes. So many other things that aren't great. Response time is super slow....Communication isn't the greatest, but I do understand they are short staffed. Still, a little courtesy would go a long way if the staff just acted like they care....This facility definitely needs some work on cleanliness, answering questions and better patient care. I definitely give 5 stars to the lady, Sherry at the front desk. She has been kind and helpful. That is why they are getting an extra star on facility!!! read more

I've done business with The Center at Val Vista since it opened. The administrative, clinical, marketing and rehab staff have always been above and beyond...always accommodating and helpful. The facility itself is just lovely. Always bright and cheerful with a modern and up-to-date decor. Each patient room is private and beyond roomie in size and provides its patients their own private bath...amazing accommodations. If you, a friend or family member are in seek of a skilled/rehab facility, I highly recommend The Center at Val Vista read more

It hurts me to give a facility this kind of rating, but it is warranted. My mom went here back in November of 2020 for rehab after her hip surgery. The facility was great and got her home very quickly. Fast forward to March 2021... mom once again found herself here after a stint in the hospital for another fall. This time she was on the second floor where the care was horrible. First there were issues with her meals. Mom has no teeth and needs a very specific menu, this was the first problem. My sister and I visited her on a Thursday. She seemed a little off, but was in good spirits and was thrilled we were able to visit. I tried calling her on Saturday, there was no answer. Tried again on Sunday, and again no answer. I called and talked to her nurse. She said everything was fine but mom was having trouble sleeping at night and was currently asleep. This happens at home so I'm not concerned. The next day I'm not able to call until 5pm, was told her nurse was was giving a report to another nurse. About 10 minutes later I get a call from the nurse saying mom had gotten out of bed, she had to use the bathroom but was ignored, and fell and lacerated her ear. They were sending her to the hospital. When I get there, mom is agitated and hallucinating. She also is horribly thin from malnutrition and dehydration. At this point I've already decided to not send her back. Then the kicker, two weeks later I get a sympathy card from them. Apparently my mom not going back means she has passed. How horrible is this facility??? On a scale of 1-10, a 20! read more

Fourth time my mother's has entered this great facility! I can say many great things about the staff and facility but seeing for your self is the best way to confirm this. Thank you to all the staff for their help and efforts to help people with their needs! Outstanding job!!!! George Panagos read more

The facility was very clean and cheerful. Friendly staff, especially our assistant nurse named Abraham. He was always working to make everyones stay a pleasant experience. At times he would go the extra step for a special request. For rehabilitation I would recommend The Center at Val Vista. read more

Please DO NOT select this skilled nursing facility for your aging parents. My Mom was there for 21 days & got progressively WORSE day by day. I called; emailed & even knocked on staff office doors to try to get them to be more proactive in her recovery. Instead of being able to go home after her stay here - she ended up back in the HOSPITAL. She needs oxygen 24/7 - one day I stopped by & she was having trouble catching her breath. I discovered her oxygen was OFF [for at least 2 hours]. The staff is busy - but their attention to these type of details is not good. She is now at Sante of Chandler & doing so much better. Lastly - I sent a letter to Dr Senkoff on 2/25/20 expressing my concerns & as of today, no feedback. This indicates to me that this facility is not interested in listening to my concerns and improving their patient care. read more

My dad died there. Staff was incredibly incompetent. They are not trained and had no compassion. I wouldn't let my dog stay there.

My father has been here twice previously. The first time, they were great. The second time they seemed to not care at all. They were always changing or cancelling PT sessions, and his room was constantly filthy and I had to repeatedly ask them to clean it. He went there for rehab and they won't even help him to the bathroom. It's been about a year, and my father had another incident in the hospital where they made him stay in bed for days and then he can't get up on his own. Skilled nursing facility was ordered and we regretfully said he could go back to the Center at Val Vista (it was our 3rd choice). The non caring or willing to actually do their jobs staff there called me and said they would only take him if we provided a 24 hour personal nurse at $25 an hour to be paid by us. If you want your loved one cared for 24 hours a day, go somewhere else! read more

If I could give them ZERO stars, I would!!! I would not recommend The Center at Val Vista. It is a beautiful facility and is approximately 3 years old. Of course, the initial tour is always impressive and everything looks and sounds great! My mom's husband spent a couple months at Friendship Village, but due to a change in Medicare in January, he was not able to return to their facility and I had less than 24 hours to find a place! So, we chose The Center. Very disappointing. On his first day, his dressing fell off his wound and was left uncovered for an hour and a half! Part of that time was spent sitting in the bathroom. This was a fresh wound from an amputation that had been performed 6 days prior. He heals VERY slowly due to Diabetes, severe Peripheral Arterial Disease, and other complications. So, this fresh wound was exposed to germs and bacteria in a bathroom setting and then left exposed further after he was returned to bed. The response time after a patient pushes their call button is ridiculously slow and the bedside manner of the CNA's leaves a LOT to be desired. His nurse, Cynthia, has been great - very friendly and efficient. However, the other staff on the floor have been rude and very abrupt and do not seem interested in the welfare of the patient at all. Chris and Marco (PT and OT) have been very good as well as Cynthia. Food variety is OK but usually arrives lukewarm at best. I was told they only provide transportation to appointments for the first one and then after that, the patient pays for it! They also do not provide laundry services. They make mega bucks off insurance and the care does not reflect the cost. They don't even come close to Friendship Village! And now they're discharging him because they don't want to deal with us!! read more

My mother was one of the first patients to stay here after her knee surgery as they had just recently had their grand opening. They treated her like family. They nurses and all the staff were very responsive to her needs. The Physical therapist was very knowledgeable and pushed her to do the exercises that she needed so she could become independent again. The facility is amazing. It made her feel like she was staying in a hotel. The game room was a wonderful feature for family visiting. We would highly recommend the Center at Val Vista. read more

The food is great, the room new and clean, the PT was good, but not enouch staff. If you need help, plan on about an hour for response. Also a couple of the young NA's were rude. read more

If I could rate them no stars I would. I will scream from the mountain tops not to send your loved ones to this facility unless you plan on moving a bed into their room and assuming care for them. My mother-in-law, was recently a patient at The Center. From the moment she was admitted, she received sub-par treatment. MIL is legally blind, and we had made that known to the staff. She had requested handrails for her bed the first night and was denied after being told that they are considered restraints and would have to be approved by a PT that would see her in a few days. Even after explaining to the nurse that she was legally blind and she couldn't see where she was in bed and that this was creating a safety concern, she was denied. When I showed the next day and asked her how her night was, she replied that "she was paralyzed in fear all night".She doesn't see them as a restraint, she saw them as her lifeline.Instead, you denied your disabled patient the equipment she needed to ensure her own safety.This same morning, I walked in to find my MIL sitting in a wheelchair in the bathroom after receiving a shower. The tech that had given her the shower, wheeled her to the sink and told her she would be back left her there. I was there for several hours before the tech came back in the room. Who knows how long she would have stayed in there if I hadn't showed up.On one of the visits, I walked into my MIL room and was hit with an overwhelming smell of urine. She was sitting in her chair. She sat in a urine filled diaper for well over an hour because the tech, Birdie, wanted her to eat breakfast first, which she didn't. I am still appalled by Birdies inhuman actions that day. At what point do you stop seeing your patients as people? They are someone's mom, dad, brother or sister? Her bed was eventually changed but she didn't wipe it down, so the new sheets continued to soak up the urine smell. She was never offered a shower, only quickly wiped down with wipes. we entrusted her to your facility to CARE for her and ABOUT her. She was sent to you to rehab and get stronger, not roll over and die, unlike the patients surrounding her. She was at another rehab center during her stay in Arizona, where she experienced incredible patient care and proper medical care and improved mentally and physically. I am a firm believer in show me your leader and I will show you the type of team you will have. Leadership trickles down, will set you apart from other organizations, either in a positive way or a negative way. This was perfectly illustrated through the charge nurse that oversaw her care. After the experience of my MIL sitting in her urine for the period of time, I asked to speak to the charge nurse. I was told that they were short staffed, and she couldn't come down. I asked if I could go to her and talk, and I was told she wouldn't talk to me. I asked if she could call me, and I was told she would be busy all day and couldn't talk to me. Unfortunately , it was a Sunday and there wasn't any other supervisors or Directors that we could talk to . I was told several times by nursing staff that they felt overwhelmed with patients but according to the charge nurse that's not the case. That the nurses can have up to 30 patients, so they were fine. Just because the state says that they can have up to 30 patients, doesn't mean that you trade quality of patient care of quantity of patients cared for. When my sister-in-law and I finally having an opportunity to speak to the charge nurse before we had her discharged to the hospital, she was very stand-offish, quite rude and she refused to accept responsibility of anything. She never looked at my MIL or apologized for any lack of care she received. She didn't have the ability to see her as a person or a person hurting, she saw her just a room number and a nuisance. I still get kicked in the gut when I think of the care she received. Honor your family members and don't send them here. read more

I do not work for the center at Val Vista but I have interacted with them for over two years. The Center has proven to be extremely professional and have truly shown they always put the patient first. They have gone above and beyond for many of my patients and treated them like like they would treat their own family. Rest assure if your loved one is in need of a higher level of care there is no better place in the East Valley. read more

I cant say enough good things about the staff at The Center. From the time you walk in you know you're not in just any rehab center. Very knowledgeable and friendly nursing team who understand how to meet the needs of each individual patient. I would highly recommend The Center and look forward to working with their team again read more