I was transferred here from Chandler Regional Hospital. The quality of the care I've received here…read moreat Encompass has been exceptional as the nurses, techs & therapists are all kind, professional & highly skilled in providing exquisite care to their patients. The food quality and choices also far exceed my expectations. It's definitely no wonder why Encompass Rehab Hospital has received so many great reviews!

If your family member needs physical rehab and has serious medical issues, I would not recommend…read morethis place. My mother needed physical rehab after falling and injuring one of the vertebrae in her neck, but then died 3 days after being admitted to Encompass Health in Mesa. She had prior medical issues, so we were told that her care would be managed by a medical team which included an M.D., only to find out that an M.D. was let go and no longer on staff the day my mom passed away. We don't believe she was ever under the care of a medical doctor any of the days she was at this facility, which is medical negligence and fraud! Read the past history on Encompass Health to learn about past class action lawsuits against this company and please DO NOT send your loved ones here!!

I stayed here for a month following a hospitalization for a knee infection that became septic and…read morerequired continued antibiotics. I thought my care was very good. The people were really nice and they worked very hard. You need to realize; however, that this is not a resort. They assist a lot of people, with different needs who require precise medical care. There is a degree of "regimentation" with med time, meal time, shower day, therapy time. They do try to have some fun with posted activities to try. I am now looking at additional surgery on my knee and I would not hesitate returning to The Center at Val Vista for my recovery.

Although we did not select this facility for my husband's care, it remains on our short list. It's…read morea newer facility. Patient rooms are on upper floors. Rooms are nice, but don't offer refrigerators and microwaves. Family can provide them. They offer personal services as well as quality health care and therapy. The tour was thorough and everyone we met seemed happy. Very clean facility and updated.

Santé of Mesa is probably the best rehabilitation center in the East Valley. In fact, it is the…read moreonly one I trust. I had visited a friend there several years ago and was impressed with the facility at that time. My mom fell in March, and after a week in the hospital, we had to go to a different rehab facility at first because Santé wasn't on her insurance. However, that place didn't take good care of her, and she ended up with a Stage 4 pressure sore and sepsis, resulting in another, much longer, hospital stay that included three weeks in intensive care. When she was ready for discharge to rehab that second time, Santé was covered by her insurance, so I insisted on going there. We were at Santé for about six weeks, beginning in June. Some have said in other reviews that the décor is "dated," but I disagree. The style is Southwestern, which is quite appropriate for Arizona, and it never goes out of style. The photographs on the walls are of beautiful Arizona scenery, and the rooms are set up like hotel rooms. Santé also has a Starbuck's café and some beautiful outdoor patios where guests can get some fresh air. The food here is much better than most hospitals and rehab facilities provide, and guests can order just about anything they can think of, even if it's not on the regular menu. Each room has its own refrigerator and microwave. Most of the rooms are private, so most guests don't have roommates, but the shared rooms are really semi-private, with each guest in his or her own separate space, and the kitchenette being the only shared area. The physical therapy gym is wonderful, with many different types of equipment for different needs, and the therapists encourage family to get involved in the therapy, which takes place six days per week -- far more and far better than the first place my mom stayed. The wound care nurses took excellent care of my mom's pressure sore. By the time we left, it had filled in far more than I had been told to expect, all thanks to their superior wound care. Everyone was happy to answer questions and help however they could. My mom's case manager, Angie, was very kind and patient, and she gave me lots of information about post-rehab care possibilities. With her help, we were able to get post-rehab assistance that worked best for our situation. I would also like to give special thanks to Nurse May, Physical and Occupational Therapists Cisco and the two Lisas, and especially Speech Therapist Aaron, who went above and beyond for us. I was happy to take my mom home when she was discharged, but I was also sad to leave because the staff all seemed like friends. Most of my mom's allotted rehab time had passed before she was really able to start getting back on her feet, but I'm happy to say that, in continuing at home what I learned while participating in therapy with her at Santé, she's now improved by leaps and bounds and is well on her way to resuming the activities she enjoyed prior to this misadventure. I look forward to bringing her back to see everyone after her recovery is complete. I can't say that there weren't ANY problems, however. One female CNA was changing my mom's brief one morning, and some fecal matter had gotten into her wound. I asked the CNA to make sure she cleaned it out thoroughly, and she tried to tell me that the fecal matter had originated IN the wound, which was impossible in this case. When she finally left the room, I finished cleaning out the wound and asked the wound nurse to double-check that it was clean. This same CNA also used my mom's phone charger to charge her phone without asking, which I found rather presumptuous. The only other problem I experienced was that I always took my mom's laundry home to wash, but I was gone for one full day and night, and during that time, they managed to lose one of her nightgowns. I provided the price of a comparable nightgown for reimbursement, but to date, we have received nothing. Those minor problems aside, the gist of the matter is this: if you or a loved one needs to stay at a rehab facility for physical therapy, I cannot recommend any facility higher than Santé of Mesa.

My experience with Sante of Mesa was extremely disappointing and concerning…read more During my father's stay, he was reportedly overmedicated to the point that Narcan had to be administered and 911 was called. This was a frightening situation for our family and raised serious concerns about medication management and patient safety. In addition, my father's foot wound did not receive the level of care we expected. The wound worsened significantly during his stay, leaving us concerned that proper wound care was not being consistently provided. To make matters worse, several of my father's clothing items went missing and were never recovered. While lost belongings may seem minor compared to medical concerns, it added to our frustration and lack of confidence in the facility's overall care and attention to residents. Based on our experience, I would not recommend this facility.

Excellent care, good nurses, good, courteous front desk staff. Limited food choices, but excellent…read morefood service.

His nurses and staff have all been wonderful to him! My only issue is that they apparently…read morerecommended Arizona Home Care and in AHC credit the nurses I have had contact with were excellent; however their call back number which was supposed to be 24/7 has not responded to my calls or voice mails for four hours.

I cannot thank you enough for the service you provide. My entire family was panicked and tearing…read moretheir hair out for weeks trying to figure out a supportive, economical, and socially appropriate housing solution, and Kylee figured it out in less than 48 hours. We would have never found this perfect situation without you. You are an absolute angel!

Kathy Trujillo was a huge help with placement of my father in assisted living. She was very…read moreprofessional, quick to respond to questions, and very knowledgeable.

As a former Activities Assistant, I wanted very much for this position to become a long-term fit. I…read moregenuinely enjoyed the residents and formed meaningful relationships with many of them in a very short time. The nurses, CNAs, housekeeping, maintenance, dietary staff, and many others were welcoming, hardworking, and clearly cared about the people living there. My reason for leaving was not the residents or the facility itself. It was my experience within the Activities Department. I found the training and supervision to be inconsistent, and I often felt unsupported while trying to learn the role. In my opinion, a healthy activities program depends not only on caring employees but also on leadership that provides clear communication, guidance, and encouragement. I hope the facility continues to provide excellent care for its residents, but I also hope management takes a close look at the leadership within the Activities Department. Stable, well-supported staff ultimately benefit the residents and their families, and I believe improvements in that area would make a meaningful difference and result in less of a turnover within the activities department. I truly wish the residents and the many wonderful employees at the facility all the best.

The type of care and care quality provided here is what's known as shitty. I could probably have my…read more3 year old take care of my elders better than this place. Not sure how this place is legally operating and I just found out they are under investigation.

Took great care of my mother. We appreciated all the lovely staff we encountered Giselle, Amber,…read moreJessie, Haley, Josh and Erik are just some of them and the dietician Cheranity was amazing as well. Great food and Therapy were very motivated to help. If I could give this place 10 stars I would. Don't walk RUN to this place for rehab.

Our mother was admitted to Well Springs SNF following a hospital stay and was supposed to receive…read morephysical and occupational therapy to help her regain strength and independence. The evening she arrived, she was still able to walk. Unfortunately, the therapy she was supposed to receive--at minimum 3-4 times per week--rarely happened. Sessions were short, inconsistent, and often skipped entirely. Instead of helping her improve, staff frequently left her lying in bed or sitting in a wheelchair for most of the day. Over time, her muscles deteriorated significantly, and walking became nearly impossible. Eventually, she could no longer take steps without the assistance of a walking device. Basic care was severely neglected. She was not properly bathed or given adequate peri-care. Staff tried forcing her into Depends, despite the fact that she had never needed them in her life. As time went on, it became obvious this was simply because staff did not want to assist residents to the restroom. There were many times she would call for help and wait 30-45 minutes before anyone responded, often resulting in humiliating accidents. Her medications were mixed up on several occasions. We also witnessed feces- and urine-soaked bedding and clothing being left in her room and even thrown onto the floor. Our family met with management, including Heath, multiple times, but despite plenty of promises, nothing ever changed. We ultimately removed her from the facility, and within 12 hours she had to be hospitalized with a severe blood infection caused by unsanitary conditions and neglect along with bed sores on her back side. The night staff were by far the worst. My mother began recording the amount of time it took for someone to answer her call button because the delays were so excessive. She also suffered falls there--despite never having fallen before in her life. On multiple occasions, night staff left her lying on the floor with only her own pillow placed under her head while waiting for another employee to help lift her, sometimes for 20 minutes or longer. There were also several times our family arrived and found all the doors locked, forcing us to wait extended periods before anyone answered. Each visit, our mother appeared more neglected and distressed because of the poor care she was receiving. Late at night, children--presumably employees' kids--would run through the halls loudly, disturbing residents. Her water containers were frequently left empty and dried out. This place was an absolute nightmare. We personally witnessed verbal abuse from staff toward other patients in common areas. Based on our experience, I strongly urge others to stay far away from this facility. Their negligence nearly cost our mother her life.

My mother was diagnosed with frontotemperal dementia a few years ago. In December she took a turn…read morefor the worse and was not able to safely live at home with my father. I asked Adam if he had any assisted living homes that could care for my mother. Adam took time to listen to our family's needs and our mother's needs and set up some homes to look at. We were grateful for the time he spent driving and meeting us at several different homes of different sizes and areas of the east valley. We knew the minute we walked in to Parc Joule that it was the perfect fit for our family and for our mother. I would recommend Adam Young to help with any needs for your loved one and will always remember his love and support as we were struggling with some hard decisions for our sweet mother. Richelle Buehner Gilbert Arizona

On September 19, 2025, I underwent a significant foot surgery that necessitated the assistance of a…read morecaregiver. During my recovery, I was unable to bear weight on my foot and required support with balance. Daily activities, such as household chores, showering, and other essential tasks, were challenging for me. I had never relied on anyone, particularly a stranger, and was understandably apprehensive about this situation. The business, Like Family Home Care, I was approached by the owner, Adam, who conducted an assessment of my home. He demonstrated exceptional attentiveness to my needs, which immediately impressed me. He was very experienced. I was subsequently assigned to five caregivers, with Kelsey being the most present. Kelsey is exceptionally caring and passionate about her work, prioritizing the well-being of her clients. She effectively assisted me with showering, dressing, mobility, and transfers. Kelsey gained valuable experience in cleaning and dressing my wound, as well as helping with my daily chores, including cooking, laundry, and cleaning my home. I highly recommend Kelsey. All the caregivers provided exceptional support throughout my recovery. Adam and Amber were particularly helpful in every situation. I wholeheartedly recommend their service to anyone in need of personal care assistance. I genuinely felt like part of a family during my time with them, and I was saddened to see them depart.

You have to be on top of things, make communication happen and visit your family members daily in…read morethe morning, noon and evening to make sure care is meeting your standards. Especially since there are not enough staff. Normal staffing is 18 to 20 patients per nurse. Staff management and caseworker communication is imperative.

absolutely terrible! staff argues with each other in front of patient, my friend pushed the call…read morebutton, they left him for six hours alone, terrible care! Been in the place six days and still hasn't received physical therapy they haven't gotten him out of bed and he's able to get out of bed with assistance, told him several times would be to get him and never returned, terrible place! Did not recommend whatsoever

I love shopping at At Home. I always find something during my favorite season (Halloween). I…read moreespecially love the layout of the store and how well organized it is. From the time you enter you're flooded with beautiful decor all around you. Right now there are Fall and Christmas decor around every corner. The slight negative is how damaged decor items were or inoperable decor on the tables for sale. I think those items should have been moved, highly discounted, or flagged somehow. The positives are customer service from the cashiers and one person in particular who I flagged on the floor to help me get an item that was too far to reach on the table.

I ordered an umbrella and stand from them. They said they would deliver but only delivered the…read morestand and then texted me that the umbrella was not available. I called the number on the order and they basically they would cancel the order so I saId OK. About an hour later the stand arrived via Uber. I told them to take it back and they said they could not and they had to leave it here. I called the number again and they said I would have to bring it back personally or order something to go with it. I tried to order a few things and they kept saying out of stock and also would have charged me another delivery charge. The person on the phone said I had to order on line or go in the store as they could not help. I was upset and they told me that kept telling me I had to stop my attitude.