my Dad was transferred here from a different care facility where he had fallen and broke his hip…read more the rehabilitation program was amazing. we were lucky to be able to transfer him here for the memory care program the staff here are amazing. the care he receives is excellwnt. the support they give the family is so appreciated it is so hard watching a loved one go through this. so we are extremely greatful for the staff here who are always patient and caring not only to the patients but to their family. they have been auch a blessing to us. Thank you to all the staff and a huge Thank you to Sandy

This place is very run down and dirty . can't get any answers or speak to doctor or charge nurse …read more Expected me to get my immobile 85 yr old mother who was completely out of it down to first floor and to car without wheelchair or any help . Had to ask repeatedly for assistance . Wouldn't wish this place on anyone.

I was transferred here from Chandler Regional Hospital. The quality of the care I've received here…read moreat Encompass has been exceptional as the nurses, techs & therapists are all kind, professional & highly skilled in providing exquisite care to their patients. The food quality and choices also far exceed my expectations. It's definitely no wonder why Encompass Rehab Hospital has received so many great reviews!

If your family member needs physical rehab and has serious medical issues, I would not recommend…read morethis place. My mother needed physical rehab after falling and injuring one of the vertebrae in her neck, but then died 3 days after being admitted to Encompass Health in Mesa. She had prior medical issues, so we were told that her care would be managed by a medical team which included an M.D., only to find out that an M.D. was let go and no longer on staff the day my mom passed away. We don't believe she was ever under the care of a medical doctor any of the days she was at this facility, which is medical negligence and fraud! Read the past history on Encompass Health to learn about past class action lawsuits against this company and please DO NOT send your loved ones here!!

Santé of Mesa is probably the best rehabilitation center in the East Valley. In fact, it is the…read moreonly one I trust. I had visited a friend there several years ago and was impressed with the facility at that time. My mom fell in March, and after a week in the hospital, we had to go to a different rehab facility at first because Santé wasn't on her insurance. However, that place didn't take good care of her, and she ended up with a Stage 4 pressure sore and sepsis, resulting in another, much longer, hospital stay that included three weeks in intensive care. When she was ready for discharge to rehab that second time, Santé was covered by her insurance, so I insisted on going there. We were at Santé for about six weeks, beginning in June. Some have said in other reviews that the décor is "dated," but I disagree. The style is Southwestern, which is quite appropriate for Arizona, and it never goes out of style. The photographs on the walls are of beautiful Arizona scenery, and the rooms are set up like hotel rooms. Santé also has a Starbuck's café and some beautiful outdoor patios where guests can get some fresh air. The food here is much better than most hospitals and rehab facilities provide, and guests can order just about anything they can think of, even if it's not on the regular menu. Each room has its own refrigerator and microwave. Most of the rooms are private, so most guests don't have roommates, but the shared rooms are really semi-private, with each guest in his or her own separate space, and the kitchenette being the only shared area. The physical therapy gym is wonderful, with many different types of equipment for different needs, and the therapists encourage family to get involved in the therapy, which takes place six days per week -- far more and far better than the first place my mom stayed. The wound care nurses took excellent care of my mom's pressure sore. By the time we left, it had filled in far more than I had been told to expect, all thanks to their superior wound care. Everyone was happy to answer questions and help however they could. My mom's case manager, Angie, was very kind and patient, and she gave me lots of information about post-rehab care possibilities. With her help, we were able to get post-rehab assistance that worked best for our situation. I would also like to give special thanks to Nurse May, Physical and Occupational Therapists Cisco and the two Lisas, and especially Speech Therapist Aaron, who went above and beyond for us. I was happy to take my mom home when she was discharged, but I was also sad to leave because the staff all seemed like friends. Most of my mom's allotted rehab time had passed before she was really able to start getting back on her feet, but I'm happy to say that, in continuing at home what I learned while participating in therapy with her at Santé, she's now improved by leaps and bounds and is well on her way to resuming the activities she enjoyed prior to this misadventure. I look forward to bringing her back to see everyone after her recovery is complete. I can't say that there weren't ANY problems, however. One female CNA was changing my mom's brief one morning, and some fecal matter had gotten into her wound. I asked the CNA to make sure she cleaned it out thoroughly, and she tried to tell me that the fecal matter had originated IN the wound, which was impossible in this case. When she finally left the room, I finished cleaning out the wound and asked the wound nurse to double-check that it was clean. This same CNA also used my mom's phone charger to charge her phone without asking, which I found rather presumptuous. The only other problem I experienced was that I always took my mom's laundry home to wash, but I was gone for one full day and night, and during that time, they managed to lose one of her nightgowns. I provided the price of a comparable nightgown for reimbursement, but to date, we have received nothing. Those minor problems aside, the gist of the matter is this: if you or a loved one needs to stay at a rehab facility for physical therapy, I cannot recommend any facility higher than Santé of Mesa.

I was s patient in Sante' Mess for twelve days after a total knee replacement. Everyone, from the…read morefacility doctor, to the dining room staff treated me very kindly! I felt safe and cared for. Daily physical therapy was instrumental in my 'at home' recovery. I had several nurse visits and physical therapy sessions in my home, which was another layer of recovery care! I'm grateful to be able to do the activities I enjoyed before Osteoarthritis affected my knee and have lost twenty pounds by resuming my activities! Thank you Sante' Mesa!

My husband's picture is being used to promote this place! No! He's dead. Allegiant Healthcare,…read morePlaza Healthcare and the other seven places he stayed in were understaffed and uncaring; especially Plaza Healthcare. He went from 16 hours of breathing on his own at Banner downtown acute care (kicked out at 100 days because he was getting better AND Medicare refused to pay) to one hour *ONE HOUR!!!* in only 29 short days later at Plaza Healthcare! Disgusting! ALL of these SNF's are horrible in AZ. After 10 1/2 long months of being gone from home, fighting for his life from Covid, he died. Dr. Boba changed his DNR without our approval and said we approved. I think that's fraud

After my mom's stroke and brain bleed she was brought to this facility for memory care and rehab. I…read moreseriously wish I had taken photos to show what was taking place. The first evening my mom was there I walked in and she was laying on a plastic mattress with no sheets on the FLOOR!!! I demanded they raise the bed, put some rails on it and put sheets on it. They said they couldn't find the sheets to fit it! I told them to bring in a different bed then that had sheets that fit. The following day the in charge nurse told my father, in front of my mother that this was the best it was going to get. She would not be getting any better. At this point my mom couldn't speak, couldn't get up and walk, but knew what you were saying. It was the first time since her stroke and brain surgery that she cried. She knew what this nurse was saying. I was furious. I got my mom up, had her stand while I held on to her and we would just hug and sway back and forth to get weight on her legs and get her muscles working again. (Isn't this what a rehab hospital should be doing???). Within 3 days, my mom was able to walk to the restroom and use it. Now she didn't have to lay in her waste for HOURS waiting for someone to come change her. Within a week, they had a hard time keeping her down. She began talking again. Although still very confused with memories, she was improving greatly. That nurse tried to make me feel stupid like I had no idea and because my mom had had a seizure, she was now going to live an infantile existence for the rest of her life. If it was up to them, she would. They were doing absolutely ZERO memory care with her and occasional pt. I was horrified at what was going on. I had to throw fits to get her bathed. I was constantly being told they were understaffed or the 'shower girl' didn't show up. Today, almost a year later, my mom has some memory issues and dementia, but she is home and functioning pretty darn well! Especially for someone who was never going to get better! The picture is of my mom the other day, riding her bike. I've thought of taking it into the nurse and telling her don't you dare EVER tell a patient or their loved one this is the best it gets and she won't get any better.

BrightStar Mesa/Gilbert were outstanding. Cari and Eva helped get answers to my questions and did…read moreso with kindness and compassion. Tonya the nurse that helped car for my Mother was fantastic.

I have to say; we love our caregiver Kim H. She is always very attentive to my dad and takes good…read morecare of him when she is at our home. I wish we could have her everyday! I would highly recommend using BrightStar for your caregiving needs. G and B

If I could leave negative stars, I absolutely would. Where do I even start? The level of care in…read morethis facility is beyond unacceptable. The nurses and CNAs are not only unprofessional but also careless in how they treat patients. The residents are severely neglected, left waiting for help that never comes, and their basic needs are brushed aside as if they don't matter. Being understaffed is not an excuse for NEGLECT. Regardless of how many people are working, quality care should never drop below the bare minimum, yet that is exactly what happens here every single day. Patients are treated like an afterthought rather than human beings deserving of compassion, dignity, and proper medical attention. The environment is filthy, disorganized, and shows no sign of genuine concern for patient wellbeing. Horrible medication administering, is one of the many forms of neglect presented here. The care of friends and family is highly disappointing. Staff are disrespectful amongst each other. Families who entrust their loved ones to this facility deserve so much better. This place should be ashamed of the conditions they allow and the lack of accountability they show. I would never recommend this facility to anyone and sincerely hope changes are made before more people are subjected to such poor treatment.

Friendly staff but grossly understaffed on the 3 occasions that I visited…read more Hope that I don't have to visit again.

Rebecca Falakna, RN, is caring for my mom during Rehabilitation. Rebecca is incredible,…read moreempathetic, competent, warm, actionable,... list goes on and on, ALL POSITIVE! Thank you so much for having such a wonderful employee. She goes the extra distance! Truly amazing! Thank you, Jon Kelly

My uncle had a pretty severe stroke and I was not hopeful he was going to make a great recovery…read moreafter seeing how he was in ICU. However, he made almost a full recovery when he left the rehab. He LOVED the food (weird loving hospital food but I'll take it!), raved about the staff and was treated so kindly by Dr. Blake and his therapy team. 10/10 experience!

I would like to extend my sincere recommendation for Citadel Post Acute. The level of care,…read moreprofessionalism, and compassion shown by the staff is truly commendable. The team (doctor, RNs, CNAs, PT/OT and Administrative staff) consistently demonstrates a commitment to providing attentive, respectful, and high-quality care to their patients. Their dedication to both the physical recovery and overall well-being of those in their care makes a meaningful difference. I am grateful for the services (including the food) they provide and confidently recommend Citadel Post Acute to anyone seeking a supportive and caring post-acute environment.

This is rather slow in coming, but believe me when I say that it has taken me a year to calm down…read moreenough to write this without using "bad" words!! When I was discharged from the hospital, I did not have the "PROMISED" option to select my rehab facility. I have to say, that the best thing about Citadel Post Acute, was the morning oatmeal!! As a newly diagnosed diabetic, I received NO guidance on diet, nor were there any menu choices suitable for a patient with diabetes!! Pasta & bread at every meal?? One whole week with NO salad options?? PT, OT workers were caring & encouraging & they did get me up, standing & walking again. There were two night nurses who actually seemed to give a darn, but the rest of the "caregiving" staff did not seem to give much of a darn about patient care. And don't even get me started on the "medical care" - I contracted an eye infection that the doctor (?) did not look at until after they had been treating it with saline drops (no improvement) for over a week!! And in the 6 weeks that I was there, they stuck me with 4 different room-mates, & apparently because I was not a "complainer", each one was worse than the one before! One even tried to smoke in the bathroom while I was 6 feet away on OXYGEN!! Stay away!!!

His nurses and staff have all been wonderful to him! My only issue is that they apparently…read morerecommended Arizona Home Care and in AHC credit the nurses I have had contact with were excellent; however their call back number which was supposed to be 24/7 has not responded to my calls or voice mails for four hours.

Broke an ankle . Have received excellent care. Best place I have ever been . Decent food fantastic…read morecare from everyone. Recommend by me. Hope I never need to come back but I definitely will if needed

Alta Mesa Health and Rehabilitation is truly that place that has taken their time to hire the right…read morepeople . Workers that truly go above and beyond from transportation. The Gentleman was very mindful in making sure I was comfortable,constantly asking how I doing threw out the ride to the facility. Britney the Admin was extremely helpful answered any questions or concerns,My husband and I had. From the moment I called to let her know the situation I was in .She was very understand, due to the fact I recently had a baby . She didn't hesitate to accommodate me with my own room .That way my husband would be able to bring my kids ,along with my new born . Im beyond greatfull for her . Denise, the case manager, is truly here for her patients with out a doubt she truly listens. She's awesome. Cj has been very helpful with helping me schedule my appointments with the specialist ,along with answering any concerns regarding them as well as keeping me updated. The nurses Dreamah , Rebecca, Mai ,Duke , ken and Jaime have all been very attentive, Respond quickly to my needs. They have always been on time with my medications. The CNAs Phoenix, Amber , Karley ,and Reilly have all been very caring .They take their time to listen to me. Make me feel safe and cared for. There always paciente with me and understanding of my situation. They're constantly going the extra mile with my care.I truly appreciate them. I've had the pleasure to be working with Sativia and karah in the rehabilitation center . They have been nothing less than wonderful. Not to mention very supportive. They been focusing on helping me regain strength, along with my independence, while always making me feel validated throughout the process. Everyday session I have with them they push my limits. I'm extremely thankful to have them helping me threw out this process. Honestly their rehabilitation staff is all amazing they definitely love what they do. Valary along with Frank are the best.,They work in house keeping and are always very friendly, constantly keeping my room clean, sanitizing it daily . Which I appreciate. Especially since my kids come visit me every evening. I also appreciate how they're always in a great mood. Constantly ask me if I need them to do anything specific . Always making sure the soap dispenser, hand sanitizer, paper towels are always filled and stocked. I would forsure recommend Alta mesa and rehabilitation to anyone that needs their assistance. If they want their loved ones to be taken care of with dignity, Compassion, & truly cared for.

I was a patient there last fall after a surgery, had physical therapy. The therapists were fine but…read morethe staff not so much. I had a urinary tract infection which they didn't get around to treating, wrong antibiotic, needed both a culture and sensitivity to find what works, until just before I developed urosepsis. They missed the signs but my friends noticed immediately that I had become confused, convinced them to call an ambulance to take me to the hospital. If my friends hadn't shown up, I would have gone into septic shock. Plus the hospital found benzodiazepines in the toxicology screen. They weren't prescribed. My daughter was very upset as she almost lost me.