There truly are not enough words to express how grateful I am for the care my mom and our family…read morereceived at Lund Home during the final six days of her life. After a very poor experience at a skilled nursing facility and several questionable ER visits, I had honestly lost faith that there were still people in healthcare who genuinely cared for their patients and their families. Lund Home completely changed that for me. From every single nurse who cared for my mom and treated our family like their own, to the incredible doctor who showed us true empathy, honesty, compassion, and integrity, the level of care was beyond anything I could have hoped for during such an incredibly difficult time. The Hospice of the Valley staff and case managers were just as amazing. They sat with me for hours, answered my questions, supported me through some of the hardest moments of my life, gave my dog treats, and even offered to stay with me for as long as I needed after my mom passed so I wouldn't have to be alone. That kind of care, compassion, and love is something I will never forget. During the worst days of my life, the people at Lund Home gave my mom dignity and gave our family comfort. They genuinely restored my faith in healthcare workers. I will forever be grateful to every person who cared for my mom and our family. Lund Home and Hospice of the Valley deserve far more than five stars.

The nurses at Lund Home cared for my grandma with kindness and dignity--she was clean, comfortable,…read moreand peaceful in their care. For that, we are grateful. Our concern is with the evaluation process. Despite our clear wishes for her to remain at Lund Home, the doctor and social worker decided to transfer her back to her memory care unit. The social worker even told us, "it wasn't her time to pass" and she had "2-4 weeks left." We begged and pleaded for her to stay in their care till her end of life. After being transported back to her memory care unit, that very night she declined, and she passed away the following morning. The doctor never returned our calls, and our concerns were completely disregarded. It was clear to us that Lund Home is run more like a business than an end-of-life care facility. While the nursing staff was wonderful, the decision-making and communication from the evaluation team were devastating and unacceptable. Families deserve honesty, respect, and compassion during such a difficult time, and we did not receive that here. We will never return to the Lund Home and strongly urge others to seek a different option for their loved ones.

My first contact with Hospice of the Valley was when I called to find out about the process of…read moresetting up hospice care for my father. The woman I spoke with was extremely patient and thorough in answering all my questions. Fast forward two days. While my sister and my dad's companion were unable to make decisions on the needs of my father and his quick decline, the urgency in my sister's voice forced the decisions on what would be the best for him. Hospice was contacted and they had an in-take nurse out within 2 hours on a Thursday, about 7 pm. A plan was created for my dad and he was made comfortable. The following morning, day two, his case RN came to his home and a more detailed plan was formed. The needed meds were at my dad's house within several hours. I arrived on the third day of my dad being in hospice. While he seems somewhat better this day, we are noticing a downward trend in multiple areas. A hospice nurse stopped by as my dad caused a skin tear on his leg while we were transferring him from the toilet to the walker seat and we had trouble getting the bleeding to stop. On the fourth day in hospice, Dad had a very difficult night and the decision was made that we needed a hospital bed in hopes that we could make him more comfortable by elevating his head and knees. Hospice was contacted and we had a hospital bed within 3 hours. On the morning of the fifth day, it became quite evident that my dad's passing was imminent but we needed better pain management. Janelle, his hospice nurse, came out and spent about 2 hours with us. She walked us through the process of dying and how to ensure that our dad wouldn't be in pain. She shared with me how to take the meds, crushing them up and adding water so I could administer these drugs with a syringe into his mouth until the liquid meds got to us. No, hospice can't take away our sorrow, but they did make sure that my dad was not in pain from cancer that had metastasized into his bones, spine, and brain. Within several hours of passing, hospice had my dad's body removed from his home to the funeral home that was prearranged. The following day, the hospital bed and other equipment had been picked up. The only issue we had was not so much with hospice but the third-party company they contract with to get the meds out to the patient's homes. That company sent two of one prescription instead of an extended-release painkiller. This was rectified the following day.

My fiancé went under Hospice care from home on July 5, 2026 and passed away on September 1, 2026…read more Her care was not 100% all of the time. The very first visit from Hospice was very depressing. Kimberly a nurse and a spokesperson for Hospice was very negative about my fiancé's prognosis. She was talking about taking her off her medications because she would not be around long. I realize that Hospice is for a persons end of life but still you don't treat people that way. As a family we were hoping for her to get better. There were some good nurses and CNA's that gave my fiancé quality care. On the last weekend of my fiancés life Kimberly and my fiancés regular nurse came on Friday to treat the leg wound she had. Well she was in a great deal of pain so Kimberly and the nurse after consulting the doctor decided to give my fiancé three full syringes of morphine in a 90 minute time frame. That is way too much morphine at one time. The result from this was that she was still in a lot of pain. Afterwards she was in a deep sleep for the next five days until her death. Needless to say she did not eat or drink. She had been on strong doses of morphine before as well. After reading this you be the judge of what happened. If I ever get in a state of when I need care I NEVER want Hospice for care!

Thank you for the incredible care you offered our friend. From the medicine that was delivered by…read moreprivate courrier in the middle of the night to the hands on care that was provided. Your services were appriciated by our family and Chris. You are angel's and we could not have imagined such world class care and compassion in the darkest hours. From first contact to final moments, every step was immediately addresses on all levels with expediency and love. Cannot express how much your services were appriciated and the needs of Chris were handled. THANK YOU!!! Thank you Beth.!!!!!

This seems like an odd subject and place to give a review on. However, if you are a family member…read morelooking for hospice services for a family member, it is comforting to be able to search out as much information as you can, from others who have walked before you. My mother spent her last week on earth at The Serenity House. It sounds old-fashioned and corny, but finding them was the "God send" I was looking for and needing. I was feeling lost and frightened about the process of caring for my Mom in her last days. Physically and emotionally it can be challenging. You love you family and want to take care of them, but the time may come that you need supportive services. The staff at Serenity House were very competent and caring. My Mom was very well cared for and I appreciate how they would brace her with pillows to keep her comfortable and relief pressure. The facility was always clean and the workers all genuinely seemed to enjoy their jobs and seemed to relate well and respect one another. It is worth noting that it is a very lovely facility and the rooms were very nice. I owe them a debt of gratitude for not only what they did for my Mom (who had dementia) and really slept her whole time there, it is was they provided me. A sense of caring, safety and support in the days up to my Mom passing away. They took the burden and lifted it off my shoulders and I thank them for that.

Doves has a great team of caregivers and I am very happy with the care and compassion they provide…read more Trisha is also an exceptional care coordinator. I highly recommend Dove's services.

I currently am employed with Doves and I must say that they have given me some exceptional…read moreopportunities. Every single client I have worked with has wonderful things to say about the company. Not only that, every client is very kind and sweet and are always requesting more hours with our company. Doves works with my schedule as well as provides me with many helpful resources and adequate supplies. The management is amazing here and they always listen to my concerns and needs. Truly enjoy working here.

East Valley Hospice in Los Angeles: Terrible. My husband (in…read morea board and care home) has been with this agency for 2 months. They did not properly treat acute constipation, did not treat a fungal sore on his hip, did not treat him for a nasty sore on his heel, and furthermore, did not inform me of it. For all three problems, I had to step in and rattle them into action. Otherwise, these issues would remain unaddressed. It appears they are just waiting for him to die untreated.

We so appreciate East Valley Hospice for their support! My Father-in-Law was in hospice for only 10…read moredays before he passed away. Most of our interactions were with Chaplain Steve and Social Worker Shawn and they are wonderful individuals. They visited early on to make sure my FIL was in peace with his situation and to get to know him . RN Tonia was immediately reachable every time we called. All are caring, friendly, knowledgeable and supportive. Chaplain Steve visited us the night my FIL died to offer his condolences. They are a smaller organization and I recommend them highly.

This is no longer Reflections hospice. It is called Traditions Health. I drove over there to go do…read morea tour (around 5:30pm). Most reputable hospice services let you come 24/7 un announced to see the place. There was a sign on the door that said hours of operation were 8 to 5p. I rang the bell...and nothing. It was right on a main highway, and looked pretty desolate. I want 24/7 access to my loved ones, and got a bad vibe from this place. Don't waste your time.

My husband was under Reflections Hospice care for almost a year before he passed. Earlier he had…read morebeen under another hospice. Reflections care was superior, I couldn't have asked for better care. Every member of the staff that I had contact with was intelligent and caring. I felt that way and so did my husband. We both felt that the staff that cared for him really cared about him a person. It would be pretty hard to find a better hospice!!

Yesterday January was my Birthday! I shared this with…read more Chaplin Tim Duerr. Tim has been a Chaplain for 10 years. I can see why he has been so successful. We exchanged Happy New Years before our informal Meeting. Suddenly Tim reached under his desk And place a Red Bag on his desk. Along side he placed A piece of cake covered with Sprinkles. In the Red Base was Hot Wheels Car , my first, a Fridge Magnate, An Orange Marker 4 pieces of assorted Chocolate. A Stone Ridge Pad . Also Caplin Tim included his business card and tapped to the side of my Birthday Goodie Bag was a Birthday card signed by the Director of Operations, I met her, 1 of the 2 Social Workers, and the receptionist who is waiting to be tested so she can assume RN duties for the Hospice. My only Question. I ask after Chaplain Tim shared the Minimum Hours required are 1. I stated I would like to work a few hours whenever I am asked. Honestly, the gesture of kindness and inclusion Blew My Mind. Please help this Hospice grow throughout the Phoenix area

Very professional and caring during a very difficult journey. The organization was first rate at…read moreevery step of the process. Nurse Laura was outstanding, always helpful and very responsive. Alicia and Rosie both excelled in their support roles as well, despite the many challenges. All of you assisted me and my family through a difficult time. I would recommend your services to anyone.

Amazing from beginning to end Receptionist- very nice…read moreScheduler - very accommodating and responsive Intake nurse - kind,patient,and professional Case worker (Bob) nurse - there are not enough words of praise and thanks CNA - the best in the world Social worker - very kind and supportive Chaplain- comforting and understanding Hospice is a special kind of care and these people are the gold standard

The team from Hospice at Home cared for my mom during her final months. Led by Dr. Jerry Owensby,…read morewho was previously her primary care physician, Mom had full confidence in their ability to care for her, and so did our family. Our need came in the midst of the COVID crisis, and each and every caregiver could not have done better. The empathy and expertise demonstrated was exceptional and I would make the same decision to use their services again. I learned so much about end of life issues, and was met with patience and all my questions were answered.

What can I say. Unless you can walk either alone or with a walker or cane, you should do okay. If u…read moreneed a wheelchair - find another place, probably a nursing home. I'm a caregiver, POA and ex-wife for a vet and ex-husband who has a brain disease. They should never have taken him. Unfortunately, for them, I've also been a CG for 10 years and multiple years in the medical field. Also, my mother was a nurse in a nursing home for 30 years in Chgo where I grew up, so I knew what should be done. Did anyone care? NO! the person n charge of the caregivers, and I say that loosely, had no control over, no respect from them, had no idea how to organize caregivers for the events they had where caregivers were needed. The caregivers didn't know how to make a bed, pick up anything that was on the floor, show any signs of knowledge in dressing him using the affected limb first, show any initiative in trying to make him more comfortable. They put him in bed to have a BM because they had to get to another resident to shower him or her. They placed him on his side where he can't hold himself in that position so he fell back. They forgot to put his aprons on him for meals so he returned with food on his clothes and on the wheelchair which I cleaned. He had food on his shoes. They dressed him in the day before clothes. Did I mention he only could use his right arm and hands. They had to life him using a Sit and Stand which he used in Il at another Sunrise facility which was just as bad. His pillow was missing for a week. I found it on the floor at the head of the bed. How can yu miss a pillow when you're making the bed. Being incontinent, he needed pads on the mattress so it didn't get ruined like the previous mattress in IL. The CG's didn't put the pads that I supplied leaving the mattress exposed to accidents. I had to check the bed every other day when I was there to make sure the pads were on the bed. I made 8 trips to the head caregiver asking her to retrain the CG's. She explained to me that they wouldn't listen to her and she didn't know what to do with them. I suggested she fire them. Also, at Sunrise the Caregivers also work in the kitchen serving the residents. I talked about the importance of hand washing before they leave the residents' rooms. She replied they can wash their hands where they want to. Would you eat food from a waiter that came from a residents room doing whatever, to passing out the food? It gets worse. The two events that they had which included having residents get in line outside didn't work out for wheelchair and walker residents. The caregivers were tod to help the memory care residents. There was no one to assist the assisted living residents so I helped my patient and 2 others to at least have some ice cream. The other event, even the chef didn't know he was suppose to have food ready inside. A caregiver, Tim was called in to help. He said where's Lea (the head person) I thought what good is she, she cant even get the caregivers to do their jobs. She meandered into the dining room and had no idea what to do with a dining room full of residents wanting to eat dinner. Outside, people were eating pulled pork, potato salad, etc while we sat inside wondering if anyone was going to eat. The chef was mad no one advised him to have inside food. I told her in a meeting I had that administration saw these two events as a success, I saw them as disasters. Don't you guys meet months before to plan how to feed everyone. She said she didn't know so many people would come. He was there from Nov. 3, 2025 to May 29, 2026 and now he's in a really good Nursing Home in Mesa, Az. He's a private pay resident so Sunrise cos almost 12,000 which includes the 724.00 a month they charge you to deliver the meds to the rooms from a Tech not a nurse. The Sunrise in IL did not charge for med delivery. Ask questions, educate yourselves on what the job of a caregiver is. They have such little training. At least in a Nursing Home you have CNA's and nurses. Don't be afraid to question care. I have photos but they're on my phone not on the computer, otherwise I'd post them. PS always take pictures of anything that's not right.

Great community great leaders in their community and Ms. Fernandez is doing an absolute fantastic…read morejob with community events for their community

I cannot say enough good things about this Women owned and operated organization. At a time when…read moreeveryone is vulnerable, emotional, out of touch, and not sure what to do, the staff at the Hospice of the Valley stepped in and took care of our material needs during the last two weeks of my beautiful Mother's passing. So the family was able to concentrate on ourloved one and the business side of death. Thank you so much to the staff for their guidance and support during the passing of my beautiful Mother.

After the hospital told us we could no longer keep my terminally ill father there we were forced to…read moretake him to a hospice care facility. Hospice provided transportation to Dobson home using a third party transport company. The transport van was not meant for transporting humans. We live in Arizona and the temperature was over 100 degrees when they literally shoved my father in the back of a non air conditioned van. When I say shove I mean aggressively slamming him into the van repeatedly. If I was there this would not have been allowed to happen but unfortunately I wasn't. What happened to my dad was abusive and careless.