From the first call to set up service Sunland Home care has provided nothing but top notch service…read more Set up caregivers for my mom as post hospital care and the service and staff were amazing. Met with the owner Traci, and it seems great service trickles down. They were able to start service at the last minute and were extremely accommodating. Traci was also helpful with referring various other services for my aging parents such as maid service and medication management. While we will continue to use their service going forward, I would not hesitate in the slightest to recommend them to friends and family. Do yourself a favor and call Sunland first, I promise you will save yourself a lot of time and aggravation.

I have worked with Sunland for almost four years. I don't hesitate to give a great review because…read moreTraci and her company are excellent. Sunland hires quality caregivers and will personally match your situation to a caregiver who can be caring and effective. They take the time to get to know their clients and follow through until caregiver and family are content. If there's a problem, someone from Sunland picks up the phone and immediately helps. Their billing system is clear and organized. Their caregivers are caring and trained, and managers, like Jerry, are in touch with the day to day running of the business and will know your name. I wouldn't hesitate to sign up with Sunland if someone in your family (or you) needs home health support.

We got Suad Evans when we requested care, she goes above and beyond when taking care of our son and…read moreour home. We now personally request her whenever we need backup care. Dependable and caring. 100% recommend!

It was our first time using this agency for in home care. They exceeded our expectations. The care…read moregiven to my father today was wonderful and we thank you so very much.

I cannot say enough good things about Monica, Lisa and their team from Gentle Care Home Assistance…read more Over 4 years my mother's care went from minor daily check-ins to close to full time care as her eye sight went from poor to total blindness due to glaucoma. They earned the trust of both my mother (currently 92) and myself. I live in California and knowing that I could trust Monica and Lisa to look out for my mother and I could contact them at any time was my highest priority. The team of caregivers lead by Monica and Lisa were caring and giving. They did the daily tasks well of making sure my mother was comfortable, safe, consistent with her prescriptions and provided companionship. They did the special emergency situations exceptionally well, changing their schedule to deal with falls and accompanying my mother to the hospital. Recently I moved my mother to California to be closer to me. My only regret is that I could not convince Monica and Lisa to move with her.

They don't do what they have agreed to. Supposedly, all of the workers speak English, which is not…read morethe case.

BrightStar Mesa/Gilbert were outstanding. Cari and Eva helped get answers to my questions and did…read moreso with kindness and compassion. Tonya the nurse that helped car for my Mother was fantastic.

I have to say; we love our caregiver Kim H. She is always very attentive to my dad and takes good…read morecare of him when she is at our home. I wish we could have her everyday! I would highly recommend using BrightStar for your caregiving needs. G and B

Wanted to express my thanks to everyone at TheKey in the Clemson/Salem SC area. When my mother…read moresuddenly took ill and needed 24/7 care temporarily ,I called them a bit frazzled and they put together a team very quickly. This was done on Thanksgiving week! Everyone they sent was so kind, friendly and attentive. There were household chores and doctors appointments (some that were not close) that they had to help with and did it all with smiles. Apart from a few scheduling issues, everything ran smoothly. Again, many thanks to them.

We have been using TheKey (San Jose) for 24 hour care since October 2022. Aside from a couple of…read morereliable caregivers, we have had poor quality of care exacerbating an already stressful situation. There does not appear to be a matching process or vetting. There has not been alignment between caregivers, staffing manager, and care manager causing confusion, multiple miscommunications, poor continuity of care and additional stress. Calendars (if we get an updated one) are never accurate and there does not appear to be accountability for who is responsible for what. My family has had almost no peace of mind during this difficult time and I have spent countless hours managing problems with both caregivers and Keys leadership multiple times a week. Two night caregivers have slept through multiple call button rings, two caregivers have no showed, one caregiver walked around the house all night keeping everyone awake. After asking the care manager all this week to verify coverage for this weekend, another no show tonight - Christmas weekend. These are only a few examples of problems that have occurred in a short period of time. Why not fire The Keys? Easier said than done. While my parents have me advocating for them, it's sad to think about other vulnerable elderly folks that need support and are being taken advantage of by what appears to be incompetent leadership and a poor for profit business model. For the amount of money Keys charges, service should be seamless. Do better. You are certainly not helping older adults live well in their own homes or improving their quality of lives. We know that stress and lack of sleep exacerbate medical problems. Sadly, The Keys has succeeded in accomplishing this.

During my father's final days on hospice, he required a catheter. I was instructed to clean the…read morecatheter insertion site (not simply empty the bag), and I was not comfortable performing this task myself. I contacted Home Instead and was explicitly told over the phone that this service could be provided. A representative named Erin later came to our home and again confirmed that catheter site care could be done. I made it very clear that this was the only service I needed, as I was providing full-time care with the assistance of hospice. I asked if someone could come in the morning and evening solely for this purpose. I was told they required a minimum of four hours per day, paid one week in advance at $40/hour, and that any unused hours would be refunded if my father passed away. That evening, the 1st caregiver arrived and after two hours informed me they were not permitted to clean the catheter insertion site, only to empty the urine bag. This was the sole reason I hired them and the only task I had requested. The following morning, the 2nd caregiver asked me how to empty the bag, as he was unfamiliar with the process. Before the morning shift ended, my father passed away. We used fewer than eight hours of the 56 hours prepaid. When I contacted the office to address these serious issues and inquire about my refund, I was told it would take two weeks to complete payroll and paperwork before a check would be issued/mailed for the unused 48 hours ($1,920). It has now been over two and a half weeks, and no refund has been issued. When I called again, I received the same vague explanation and was told the check still had not been cut. I am grieving the loss of my father and trying to close out final matters. This ongoing situation has caused unnecessary stress and forced me to repeatedly revisit an incredibly painful time. The last thing a grieving family should have to deal with is misinformation, lack of training, and delays in receiving money that was promised to be refunded.

Haven't used this service yet but I spoke with him on the phone and they seemed to have a lot of…read moreget up and go and tried very hard to help me even if I didn't use them

Excellent agency, especially Physical Therapist Julian Gentili. Also hope you get nurse Brenda…read moreNutter. I am glad I got them. i hope they dont mind my mentioning their names.

These people really care.. they are indeed heaven sent , a breath of fresh air!! They are…read moredependable, respectful and when they say they will be there, they are! My daughter has cp. she receives DDD services. They follow her hab goals, helping to promote independence, self esteem, personal advocacy. Previous agency actually neglected her while I was out of state and emotionally traumatized her. We were so sad and I as a mom.. heartbroken for her, Knowing she has this battle for the rest of her life. I prayed, God knew what she needed,,, care sent from heaven !

This is probably one of the best home community base services that I have looked into.read more