Wanted to express my thanks to everyone at TheKey in the Clemson/Salem SC area. When my mother suddenly took ill and needed 24/7 care temporarily ,I called them a bit frazzled and they put together a team very quickly. This was done on Thanksgiving week! Everyone they sent was so kind, friendly and attentive. There were household chores and doctors appointments (some that were not close) that they had to help with and did it all with smiles. Apart from a few scheduling issues, everything ran smoothly. Again, many thanks to them. read more

We have been using TheKey (San Jose) for 24 hour care since October 2022. Aside from a couple of reliable caregivers, we have had poor quality of care exacerbating an already stressful situation. There does not appear to be a matching process or vetting. There has not been alignment between caregivers, staffing manager, and care manager causing confusion, multiple miscommunications, poor continuity of care and additional stress. Calendars (if we get an updated one) are never accurate and there does not appear to be accountability for who is responsible for what. My family has had almost no peace of mind during this difficult time and I have spent countless hours managing problems with both caregivers and Keys leadership multiple times a week. Two night caregivers have slept through multiple call button rings, two caregivers have no showed, one caregiver walked around the house all night keeping everyone awake. After asking the care manager all this week to verify coverage for this weekend, another no show tonight - Christmas weekend. These are only a few examples of problems that have occurred in a short period of time. Why not fire The Keys? Easier said than done. While my parents have me advocating for them, it's sad to think about other vulnerable elderly folks that need support and are being taken advantage of by what appears to be incompetent leadership and a poor for profit business model. For the amount of money Keys charges, service should be seamless. Do better. You are certainly not helping older adults live well in their own homes or improving their quality of lives. We know that stress and lack of sleep exacerbate medical problems. Sadly, The Keys has succeeded in accomplishing this. read more

As a full-time Realtor, I come across clients needing care for their parents and grandparents from time to time. I had the fortunate experience of meeting the owner of Home Care Assistance of Phx, Jeff Hill, about a year ago and I've been referring his company ever since. They have a wide variety of In-Home-Care options for most budgets and their caretakers are second to none. Not only do I refer clients to HCA I also referred my own family after another company brought bedbugs into their home. Great and extremely professional company that takes CARE of your loved ones! Definitely worth 15 minutes of your time if you're seriously considering in-home care. read more

We met with Jeff for over 2 hours determining the needs of my parents who are just now post-op. and in need of assistance. He was able to answer all of our questions and more. He has a huge network of other professionals in the business of senior care and was a great asset. He's looking for a match very soon for my mother so I can feel comfortable returning to my home in another state. I work in the industry of senior living and this company is spot-on. read more

Jeff and Clayton have been wonderful working with my grandmother. Cynthia is our care professional and she is absolutely amazing. She is patient, attentive and kind which is exactly what my grandmother needs in this time of her life. My grandmother fell ill about six months after the death of my grandfather and she desperately wants to stay in her home; although she needs more hands on assistance than she is wiling to admit. Cynthia has been able to give my grandmother that extra help while allowing her to maintain her dignity, sense of independence and purpose. read more

I am very disappointed with the scheduling and lack of accountability during the last days of my friend's life. We had Home Care Assistance since September, varying from just day care shifts (7am-7pm) to 24/7 the last few weeks of her life. Prior to being taken over by The Key, we were very satisfied with the caregivers, scheduling, oversight, etc. After the changeover on one occasion they sent a woman for the evening shift who was unable to understand what the on-call Hospice Nurse was directing her to do regarding meds and care during the rest of the night (fortunately I also arrived to intercede and reiterate the directions) and who became extremely upset when she understood that her patient might pass away during her shift. This was not the woman's fault - it was The Key Agency for knowing the situation and not sending a caregiver experienced, knowledgeable and capable of handling an End-of-Life Patient. Following that they had trouble finding caregivers for several shifts and I had to scramble to find private caregivers and nurses to fill in the shifts. For the amount of money charged and the promises advertised, this should have been a seamless transition in the type of care needed as my friend's needs changed. My friend of fifty years had no family and I was in charge of organizing and overseeing her care the last six months of her life. At this very sad time at the end of her life I was extremely frustrated and disappointed. read more

As a Chiropractor, I work with a lot of geriatric patents. I have referred multiple patients to Jeff for at home care and they have had nothing but positive experiences. He sits down and chats with them to figure out what exactly they need. He is able to pair up the client with ideal caregivers who will mesh well together. He is very knowledgeable and devoted to his clients. Same goes for his staff and caregivers. I highly recommend Jeff and Home Care Assistance for any home care services. read more

Jeff Hill, owner of Home Care Phoenix is the right person to talk to if you're transitioning a loved one, he is naturally compassionate and a good listener, he takes time to hear your heart! He truly has a desire to help people in this difficult situation. So call today and alleviate your fears and preoccupation, talk to Jeff, thanks Home Care of Phoenix read more

When I moved from California, I found HCA. I thought I only needed care once a week, but having Deleene here twice a week has gotten me out of my home and to be more social. I enjoy her company and her hard work. I want to stay in my house until I'm not here and HCA is here to help. read more

Living next to a retirement community, there are a lot of choices when it comes to caring for grandma. We were impressed with the personal service and genuine caring that Home Care Assistance of Phoenix provides to the elderly in their homes. This is so much better than "assisted living" or sending grandma to a group facility. Grandma can stay in the house she loves and we can rest assured knowing that she is getting the best in care at home. read more

Jeff and Clayton are just wonderful and very caring. I've had only good experiences with Home Care Assistance. Having a caregiver to take me places and prepare meals is really awesome. I can't say enough about Carmen either. She takes me to work out three times a week at the Senior Center. After four years she really is like a family to me. read more

Met with Jeff Hill today to discuss home care options for my dad. I highly recommend. Jeff was very knowledgeable, kind and caring about my fathers healthcare future. Prices are less than what I've seen elsewhere, they have great reviews and they are really flexible. Thank you read more

Home Care Assistance is one great company. They have helped so many people who need in-home care. Goodbye "retirement homes," and hello to a personalized homecare service. They are so wonderful and do provide a very high end quality service. read more

Very helpful and considerate! Provided great info even outside of their coverage area.

Home care assistance is the preeminent place to give your loved ones the non-medical care they need when you're too busy to be there for them. Jeff Hill and his staff are wonderful to work with and his caregivers are of the finest caliber. I recommend Jeff's location for all of your home care assistance needs read more

I recently met with both Jeff and his son to talk about home care. I was very impressed. These are people who really care about their clients and the people in their care. They take the time to understand the needs and really know their stuff. I doubt you could do better if you need help in this field. Professional, compassionate, competent and comforting are just a few words that come to mind. read more