The caregivers at Country Estates are outstanding! My mother transitioned from a memory care…read morehospital into this assisted living home. It was perfect for her. The home is safe, relaxed and spotless. The residents have their own rooms and move around the interior of the estate freely. The staff is compassionate and attentive to every need. They treat the residents like family and that really makes a difference!

very clean, but not enough activity. Mostly everyone just sits in their rooms or in front of the…read moretv. If you have trouble eating they send them to the naughty table. I wish I would have looked around more. they have someone come in for music once a week, but that's the only activity they get.

5.5 hrs and still waiting for laundry. Clothes sat in washer for hrs and dried on HIGH. Staff…read moredoesnt care about residents.

We put my mom in this facility three years ago and were very pleased with the care she was getting…read more Recently, we had to have my dad join her. The same week my dad moved in, a new employee started and you wouldn't even believe the hell she has inflicted on our family. The lies and unprofessional interactions have left us all completly floored. My dad is no longer living there. This kind of unchecked behavior in a facility that is taking care of defenseless elderly patients is unexpected and alarming. I will do all I can to spread the word about the experience we had. Do not trust your love ones to this company!

Wanted to express my thanks to everyone at TheKey in the Clemson/Salem SC area. When my mother…read moresuddenly took ill and needed 24/7 care temporarily ,I called them a bit frazzled and they put together a team very quickly. This was done on Thanksgiving week! Everyone they sent was so kind, friendly and attentive. There were household chores and doctors appointments (some that were not close) that they had to help with and did it all with smiles. Apart from a few scheduling issues, everything ran smoothly. Again, many thanks to them.

We have been using TheKey (San Jose) for 24 hour care since October 2022. Aside from a couple of…read morereliable caregivers, we have had poor quality of care exacerbating an already stressful situation. There does not appear to be a matching process or vetting. There has not been alignment between caregivers, staffing manager, and care manager causing confusion, multiple miscommunications, poor continuity of care and additional stress. Calendars (if we get an updated one) are never accurate and there does not appear to be accountability for who is responsible for what. My family has had almost no peace of mind during this difficult time and I have spent countless hours managing problems with both caregivers and Keys leadership multiple times a week. Two night caregivers have slept through multiple call button rings, two caregivers have no showed, one caregiver walked around the house all night keeping everyone awake. After asking the care manager all this week to verify coverage for this weekend, another no show tonight - Christmas weekend. These are only a few examples of problems that have occurred in a short period of time. Why not fire The Keys? Easier said than done. While my parents have me advocating for them, it's sad to think about other vulnerable elderly folks that need support and are being taken advantage of by what appears to be incompetent leadership and a poor for profit business model. For the amount of money Keys charges, service should be seamless. Do better. You are certainly not helping older adults live well in their own homes or improving their quality of lives. We know that stress and lack of sleep exacerbate medical problems. Sadly, The Keys has succeeded in accomplishing this.

The people are so happy here! Walked in to a piano playing in the background , some friendly fluffy…read moreand furry friends visiting residents, and on a big map saw everything within a close distance. From the large print library and activites, great food options, pool classes, and social clubs scheduled everything is designed to bring them together and to be happy. From my side there were lots of smart devices /support including a bed fall monitor! Very clean and everything felt new! Highly recommend checking it out!

We visited my mom for their Christmas concert and stayed in the Guest Apartment. What a treat!…read moreGreat 1 bedroom apartment that was comfortable and quite affordable. Made the visit even more special being that close to mom.

The staff there is very engaging and friendly. The residents are very pleasant and they have…read morewonderful entertainment as well.

Acoya of Mesa is a fantastic extended home for your loved one! They treat my dad like he is their…read moredad and my family like we were their family! Acoya of Mesa welcomed with my dad with open arms. My dad was welcomed to a balcony viewing the Superstition Mountains, started meeting new friends, and partaking in daily social events. My dad is now living on a cruise ship without water. The Acoya staff spoils him rotten. My family enjoyed a welcoming pizza party. We partake in Holiday feasts, numerous social events with the favorite being Karaoke night. Melissa, the director, often sings duets with the residents. Chef Chris asked my dad what his favorite food was, and it ended up on the menu! I researched several facilities prior to moving my dad into a senior living environment and Acoya of Mesa was the one we kept coming back to. My family and I are very happy to call Acoya home!!

I have been working for Fairbrook Groves for 5 months. This place is beautiful and our residents…read morelove living here. The owners are amazing and work very hard to make Fairbrook Groves a place you want a family member living at. I plan on working here until I retire.

Fairbrook Assisted Living is run by wonderful, caring people who sincerely want the absolute best…read morefor their Residents! It's a wonderful home, well taken care and very organized. It is a positive, loving environment. I highly recommend Fairbrook for your loved one.

This review is based on the tour only. I am looking for a place for my parents in the future and…read moreLegacy was a very nice tour. They answered all my questions and they were very kind. The facilities seemed clean and well organized.

Relative lived here 2 years and was extremely happy. The caregivers are compassionate and…read moreefficient. Front desk is knowledgeable and friendly. Chelsea and Terri on nursing staff are professional and handle things logically. Cannot say enough about the way my relative and our family were treated at Legacy! Would recommend to residents and caregivers looking for a company that cares. Thank you to everyone who was involved in caring for my family member.

A place of joy a truly exceptional group home I don't usually write reviews but a place of joy has…read morecompletely changed my perspective on senior care not all group homes are the same and if I could give this place 100 stars I would. For three years I cared for my mother as she battled dementia, it was one of the hardest experiences of my life, I struggled to understand her mood swings her refusal to eat, shower, or take medication. I eventually had to accept that I didn't have the skills or knowledge to provide the care she needed, after moving her four times since 2022 I was feeling hopeless until one day in March 2023 I overheard a woman at the grocery store raving about a place of joy she described it as heaven on Earth a place where her father was cared for with love and dedication her words stuck with me and I decided to visit from the moment I walked in I felt something different the owner Chela is incredibly attentive to detail and it's clear that she runs this home with both expertise and a huge heart every time I visit often unannounced I see caregivers who are genuinely happy always smiling and treating the residents with kindness and patience. Most importantly I always see the residents happy. the name says it all this truly is a place of joy, if you're looking for a group home where your loved one will be treated with dignity compassion and expert care this is it. I am beyond grateful to have found this place and I wholeheartedly recommend it to anyone seeking the best care for their elderly family members

To the Caregivers at A Place of Joy Assisted Living,…read more I want to take this opportunity to say what a wonderful experience my Aunt Darlene has had during the almost three years she has been with A Place of Joy Assisted Living. She is well fed, the facility is always clean, the meals are wonderful, and she is as happy as one can be under her circumstances. Her husband, my uncle, visits regularly, and always knows he will find his wife up and dressed, having a meal, or just finishing one, with clean linens on the bed, a comfortable chair where she feels safe, and people around who care for her and make her feel safe. I am grateful for the peace of mind my uncle has knowing the staff care greatly about and for my aunt which allows him some sense of comfort since they cannot be together in their home. Thank you all for not only caring for my aunt, but for the tenderness with which you care for my uncle as well. He is a wonderful man, and a wonderful husband to my aunt for over 65 years. That is a saint in my book! With gratitude and thanks, Their niece, Linda

I can't begin to say enough about the Citadel facility and their staff. My dad passed away on…read moreJanuary 26, 2016 and spent the last 2 months of his life there. The accomodations were just amazing. My parents stayed in one of the efficiency apartments and it was so nice that they felt like they were at home. Because of my fathers dementia he couldn't really go to the cafeteria so my mother was able to order meals and have them delivered and the food was wonderful. Paula, my parents favorite CNA, and the rest of the medical team was so patient with my father and, I feel, truly loved him. Even the janitorial staff was wonderful. I can't thank the CItadel staff enough for making my dads tranistion much easier and being so warm and kind to my parents. I just can't imagine a better place to recommend. XOXO

BEDBUGS! The whole facility! 7 years straight! They cant get rid of them after trying almost…read moreeverything. Notice the new carpet inside. That was the last attempt to get rid of the bugs. My dad and his room mate were crawling with them. In their hair laying eggs, in the bedding, clothes, covered! Your loved one will be bagged up and carelessly thrown into another room for 7 days while they kill the bugs in their own room. Over and over. Rude staff that leaves people hollering in their rooms for hours...they dont answer the emergency buttons and friends of my dad died alone calling for help that never came. Poor food quality, rental hikes sometimes double without any advance notice, meds not given to most of them on time, countless excuses, zero entertainment and the place is filthy and stinks of urine everywhere. Horrible! Even if you hate your parents, this place is too much!! Last year the laundry room caught fire and the entire place had to be evacuated into the street since noone ever cleaned the lint traps. fun fun. Myself and the nurses that came in to work with my dad said over and over this place needs to be shut down. The front desk ladies are trained to have great big smiles.....its all a load of crap. Don't fall for this place. All the residents can only complain with nothing ever getting better. Pure hell hole! Sickens me!

The quality of care is good but the communication is non existent…read more You lierally CANNOT contact the Mesa location by telephone. They simply do not answer, abd direct calls to the Director Nate also go unanswered with messgaes ignored. You MUST PHYSICALLY visit the facility IN PERSON to get ANY ACTION regarding your loved one. THIS IS UNACCEPTABLE.

Horrible. My dad wen there. He hated it instantly, and he died after two weeks in their care…read more Prior to that he was going to walmart and harbor freight, dollar general shopping and was just fine. Once he moved there he called me on the phone the first hour and begged me not to have him move there. Its for Memory care patients only. Don't be fooled. If your parent is still functioning, this place will kill them. they will lose all freedoms and will become prisoners. Even at my requests, they would not open the gates so he could resume his normal life. You wont be able to communicate with then one on one again....ever. They insist on emailing back and forth cause they are "So busy" with the12 people that live there. disgusting. My dad had a dual stroke and died from all the stress of them taking away his entire life and it took a week and a half and he was gone. Don't do this to your parents....even if you dont like them. It should be shut down!