My experience with Sunrise Ford was wonderful. This was my first purchase of a vehicle from a dealership, and I went in with knowledge, but also a preconceived notion of what dealerships often come with; haggling, pressure, dishonesty, and otherwise unsavory energy. Sunrise Ford however, removed much of that anxiety and concern from my head. I called in Saturday afternoon, knowing what vehicle I was interested in after seeing it listed online I was connected with Larry, who I later learned was a new salesman to the dealership, despite having many years of experience. Larry was able to provide me with the Carfax for the vehicle, as it was used, additional photos, pricing information, and had the vehicle ready and waiting for me when I arrived later that afternoon. Larry was very kind and upfront with all the information I needed to know and allowed me to peruse the vehicle at my leisure. When I was ready to make my purchase, Larry made things simple and guided me through every step and assured me with confidence and expertise. Above all, Larry was kind he was honest and he was fun to talk to and work with. He stayed on top of everything and communicated perfectly. The only thing I didn't get was a bow on my car, but he still made it happen by borrowing one from the showroom so that I could take my photos which he also took for me. With this being my experience thus far, I have no question that they will continue to take care of me should I have any hiccups or questions. Thank you, Larry and thank you Sunrise Ford. Larry, I pray you go very far in this industry. read more

Sunrise Ford - Car Dealers Near Me - Fontana, California

This is a predatory dealer. They manipulate numbers to rob you. My brother in law, an air force active duty airman, went in for a used car. They tried to convince him that 18% interest was normal for a first car. I told them they're crazy and advised my brother to leave that place. When they saw we were leaving they lowered it to 7% which is probably what the bank actually approved. If they started with that 7% we would have bought the car, but because they tried that bullshit, we left immediately. Dodged a bullet there! Don't shop at this dealer unless your life depends on it. They will try to rob you with a smile on their face. Can't believe they would treat someone who serves this country so badly! It's heartbreaking how greedy these shady dealers could be!! read more

After many weeks of searching for an suv, I came across Sunrise Ford. I called and scheduled a test drive, came in to see the vehicle, was helped by Jose Vega, agreed on the price and terms and signed within 30 minutes. Our salesperson, Jose V. is very knowledgable about the vehicles on their lot (which is a huge lot by the way) and he did not make us feel rushed or obligated to purchase. Matter of fact, after having dealt with many shady salespeople and dealerships, we came in ready for the worst! Jose picked up on that and asked if there was something wrong, sorry Jose! . He made our purchase very easy and hassle-free. We left that same day with a 2020 Explorer and peace of mind, knowing we made a great deal. When it's time for an upgrade, we will definitely be back! Thank you Jose V. and thank you Sunrise Ford! read more

Update: Got Ford Corporate Involved, still refused to fix the A Pillar. Their tech told the manager it needs a new part, their manager said that the part and the condition is still acceptable. Guess how much the part was? $60. They lied to me saying that their store policy to return down payment on vehicles was 21 business days. That is a lie. Under california law dealers are supposed to return the downpayment on a vehicle immediately!!! STAY AWAY. read more

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Nothing, crickets, no call back. On top of it all the floor mats are missing, and the identified damage was never repaired. My guess is they wait you out the 4000 miles dealer warranty so they do not have to do the work. This business was recently purchased so hopefully it gets better. I think they need to get rid if anyone who does not return calls within 24 hours and that means speaking to the customer not just calling and hanging up. read more

Sunrise Ford - shock 1 - Car Dealers Near Me - Fontana, California

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I went to buy a Bronco today and Leo went above in beyond. He went all the way to North Hollywood to pick up the trim I wanted and made the whole experience easy. I felt welcome and well taken care of! If you need a new car o highly recommend you go talk to Leo! read more

Sunrise Ford - Bronco heritage - Car Dealers Near Me - Fontana, California

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Great experience getting my car everyone was nice and friendly and overall was a good experience

Bought a truck in September 2025. It is may 2026. I still have no title, no plates and no response. Even the reception quit taking my calls. Never experienced such incompetence on the dealership level. read more

Terrible Experience. I had a salesman that was super knowledgeable, friendly, and even owned the same car I was looking to buy! Then comes in Bryan and Rafael not only did they take over my deal they soured my experience and lied to my face. Brian wasted my time, over promised and under delivered on fixing the deep gouges on my hood. Not only was the car I purchased damaged with a cracked panoramic roof. Once they repaired the glass... they returned the car FILTHY. They also weren't too happy I had my own financing. Buyer beware be prepared to be jerked around. Typical car dealership nothing special.. just another waste of space, time, life, and oxygen. read more

Edgar ocampo was a great sales helped me get my truck I wanted recommendations to him and this dealership read more

Sunrise Ford - Car Dealers Near Me - Fontana, California

Just recently leased a 2025 Mach-E, and worked with Nene. She was great and very patient! read more

Sunrise Ford - Car Dealers Near Me - Fontana, California

I wanted to get a used mach E before the EV rebate expired and had been looking in the bay area for a month or 2 and wasn't finding the exact vehicle I was looking for. I expanded the search and found a 2021 GT at Sunrise Ford that was perfect. I called in and spoke to David who confirmed with his manager that they'd work on me with the price to make sure it qualified for the rebate. David took extra pictures, answered all my extra weird questions since I was coming in from so far away. I called the night before I flew in and Nienie was able to confirm it was still there and that she'd be there in the morning. I was a little nervous flying so far, sight unseen, and planning to drive it on a long trip back. I arrived before they opened and Nienie showed up early to make sure I got a head start so I could start driving the car back to the bay ASAP. Nienie was great, assured me that the car was there and immediately got the purchasing processes started so it could move along while we took a look at the car. She took me through all the car features, as a car person I was impressed with what she knew, I'd been to about 10 other dealers in the bay hunting down the correct car and she was probably the best informed sales person out of them all. The test drive was smooth and the car looked great just like the pictures. The entire sales process did take longer then I'd like but that's just how dealerships are. It's not a private sale where you just hand them money and walk away with the keys. When it came down to the numbers they stuck to their word and the finance director Jose had all the paperwork with the correct price and also was able to lower my interest rate by a bit. He even got the 4k rebate applied to the total right then which was unexpected. I didn't experience the "classic" dealership issues at Sunrise Ford. I didn't feel pressured, they didn't try to bait and switch me, and Nienie made sure I felt supported and up to date throughout the entire process. No problems with the car, the 450 mile drive home was a breeze. I'm very happy with my purchase and I wouldn't hesitate to do it all again. read more

My experience with Brian was Terrible wasted my time and doesn't care about being a man of his word. Best described as "incompetent", he struggles to get things done and doesn't care about your time like most slimy car salespeople. read more

Everything was just horrible, first it took 4 weeks for them to reach back to me about a BMW I was interested in and I went to test drive the car and it had 0 gas, It took me 3 hours to get here and then when they went to go get gas for it and after they have poured in gas it wouldn't even turn on because they use a gas can that was filled up with water, wont be coming back here again. read more

The absolute worse and hilariously ridiculous dealership. Run the other way! Went to test drive a vehicle. I set it up online before coming so they even had a heads up. But they don't have their stuff together. I arrive and the car won't start lol they claim it's normal since it's been sitting for 2 weeks as their 'lead mechanic" comes to jump the battery- and couldn't find lol! (I showed them where it was). It's a standard location too (under the hood, duh). Later same guy shows up as the finance manager, equally inept at that job. They told me they just got the car but somehow forget that the carfax tells you the truth about all the things they lied about, and they lied about most of it. They have not stopped calling my phone 3 months later after I asked them to stop by text, emails, and twice by phone. Worse than an ex boyfriend you shreked. read more

If I could leave less than one star on this review, I absolutely would. This has got to be the worst experience I've ever had with a car dealership in my life. After inquiring about a vehicle online they proceeded to tell me that their website price at MSRP was "inaccurate". Which actually meant, "we're adding an additional $5,000 on top of the MSRP." Come to find out, since Ford is offering 0% interest on 60 month loans they are increasing the prices of their vehicles to offset what a customer would save on the interest. So I give up after telling them that I'll purchase the vehicle at MSRP if they'll remove the dealer added markup. "I'm sorry, sir, our manager won't allow that." Fast forward two weeks later and I get a telephone call. They ask if I'm interested in the vehicle. I tell them, yes! ONLY if you YOU'RE interested in removing your absolutely ridiculous dealer added markup. Their answer was astounding, "We can ABSOLUTELY DO THAT!" I thought to myself, there's no way they came around, but I'll bite that hook to see where it takes me. I wait two days for a return call and NOTHING. I wouldn't have expected anything less from this wonderful dealership. They decide to follow up with an email. This is absolutely hilarious. The email says they've been trying to reach me but cannot. Please call them to discuss the vehicle purchase. I respond as the sales person DID NOT LEAVE ME THEIR TELEPHONE NUMBER! Hey, Joe(real name changed to protect the innocent) I'd love to call you back but you don't put your telephone number in your emails! Here's my number, please call me. The customer service and experience at this point is so horrendous it's comical. I finally get a call back from Joe who tells me he can sell me a vehicle at MSRP, but only if I ORDER IT FROM THE FACTORY. Well, Joe, you understand that ordering a vehicle and waiting WEEKS for it to be built means I can't take advantage of the 0% finance offer, right? Right, Joe? Joe tells me yes, but I'll be eligible for any offer that's available when my vehicle arrives. Sorry, sir, I'm not a gambler. I'm not going to give you money, have Ford build a vehicle to then pay an unknown interest rate when it is delivered. The lack of logic and basic common sense shouldn't come to me as a surprise, but I like to think the best of people. I explain that won't work and if they want to sell me a vehicle at MSRP RIGHT NOW I'm a buyer. They decline. At this point, I'm so soured on Ford from the experience I'll probably end up buying a GM or Honda product instead. Bottom line, avoid this dealership at all costs. read more

Had an appointment to sell my truck and agreed on a price. Came in today after a one hour drive. The service department made up a story that there was a crack on the left tail light. It was a totally made up crack and was zero damage to the tail light that I saw or the service representative that was with me. They make you drive to try to negotiate a way lower price cause you're already here. Avoid the sales pit like the plague unless you want to lose time and money read more

Sunrise Ford - Perfectly fine tail light with no crack. - Car Dealers Near Me - Fontana, California

Went here twice for service, and will no longer be taking my vehicle here. Both instances required me, the paying customer, to call for updates. Never did they keep me updated until I reached out. My vehicle was in the shop over 48 hrs btw with no update whatsoever. And both times they seemed lost and unorganized locating their notes. I thought my first experience was just an isolated incident, but my second visit was just another repeat with a DIFFERENT service rep. I'm unsure what training is involved there regarding customer service, but whatever it is it needs to change. read more

After spending hours at the dealership trying to make a deal we ended up going home because we didn't align on the numbers. The next day Angelo is blowing up my phone trying to agree on a deal. After speaking with him multiple times throughout the day we finally agree on a deal just for him to call me 5 minutes later just to tell me he just sold the car. Why waste so much of time if he was just going to sell the once we made a verbal agreement. I asked him to honor the same deal on another car but claims that deal was only valid on that specific car. I've made many new vehicle purchases and never encountered a dealer that didn't honor an agreement. read more

Terrible dealership, staff is incredibly unprofessional. Service team has no idea what's happening and takes over 30 minutes to see me after I had an appointment. No communication from anyone on the status of things or what the process is for a repair. Service Advisor Steve Nava lied to me over the phone saying my warranty was valid, two days later I showed up to the dealership and he tells me it's expired and I'd have to pay out of pocket for the repair. read more

After receiving an offer through bidbus, all information about the car was stated upfront from my end. Clean title, mods and imperfections like some rock chips and side mirror sun damage the car was bought with from previous dealership. The manager said he talked to bidbus and they said that i have the original intake (which was not pictured or mentioned in my end to any party) he brought out a tech asked some questions if we could take off parts or brought originals which was not mentioned beforehand the car was posted as modified. After the walk through i heard him say he liked the car, came back out said the rock chips show its been in a car accident (did not bring out a paint meter) just from his paint experience he knows i'm lying about it having an accident history. He claimed the bolts look like the hood has been taken off also indicating its been taken off for an accident...when questioned about why he believes its been in a car accident from rock chips and bolts that look to have been unscrewed (8 year old vehicle) that its not just because of previous owner maintenance or having a history of being from a sandy lava rock state Hawai'i before sold to a dealership in socal that i purchased it from. He said he reviewed the history and car fax beforehand & purchased with his offer price being informed...after stating bidbus is not his manager he manages the money hes not interested since he does not feel comfortable & walking away rudely. I would not recommend wasting your time. They had a few other people from BIDBUS come to turn in their vehicles and got refused to follow through on while we where there. read more

Sunrise Ford - Rock chips = Car accident? - Car Dealers Near Me - Fontana, California

I'm 60 years old and have bought more cars than I can count and this was--by far--the worst sales experience I've had. Not only because the sales manager, Raul Gaytan, kept trying to make a sale after I told him repeatedly I wasn't going to make a decision tonight, but because the general manager tried to make me feel like it was my fault. The general manager, Jamie Lange, tried to make me feel like I misunderstood the situation and that Raul was only trying to make sure I wasn't "missing out on a great opportunity." (Trying to make sure they didn't miss out on a sale is more like it.) So, if you want a great car-buying experience, you're not likely to find it at Sunrise Ford because making a sale is more important than respecting their customers. read more

My husband and I had an excellent experience working with Brian Lowe and Caesar Alvarez from start to finish, he was professional, knowledgeable, and never pushy. He took the time to answer all my questions, made sure we understood every step of the process, and truly worked to get us the best deal possible. Car buying can be stressful, but he made it smooth and enjoyable. I highly recommend asking for him if you're in the market for a vehicle! read more

I was initially going to give Sunrise Ford 2 stars, but I have to acknowledge that they still have some truly great people who care and want to help you the right way. I've purchased a few cars here in the past, but during my most recent visit, the experience started off poorly. The first person who helped me made a lot of promises--telling me everything was possible and coming across as very friendly. Unfortunately, he couldn't deliver on those promises. I was offered a high interest rate, wasn't given a fair value for my trade-in, and when it became clear that I wasn't going to move forward with the deal under those terms, his attitude changed and he became rude. That's when Daniel stepped in. He didn't make empty promises--instead, he said, "Let me see what I can do." He stayed with us until midnight and worked out a deal we were happy with. His professionalism and honesty made all the difference. So if you've had a bad experience here, it might just be that you ended up with the wrong person. There are still some great people at Sunrise Ford--Daniel is one of them--and they deserve a second chance. read more

I recently bought a 2022 Toyota from the dealership... very nice young salesman, very helpful. We saw the vehicle online... cars.com... came in just to test drive (and purchase) the car. Easy. Already pre-approved by USAA for the loan at 8.5%. This is where the problem started... Naturally, they came at us with a higher rate to start... I told them we were pre-approved at 5.5%, after waiting us out for another 2 hours... back and forth etc, they then agreed to match it, and then we waited for "The Finance Guy." So we're at roughly 4 hours at this point... the good 'ol wear-em-down strategy. Toward the end of this financial root canal they added on this revenue stream they've employed whereby they install dealer add-ons that "can't" be removed... Roughly 2k for LoJack and 'edge guards' (plastic guards on the doors front/back). Here's the best part... I FINALLY got the paperwork from their sketchy third-party credit union and the interest rate wasn't what I had been promised. 5.5% was the promised/matched rate, and I find out today while preparing to refi the thing with my bank that they currently have it at 5.890%. DO. NOT. USE. THIS. DEALER. read more

José Vega was a great salesman!! Highly recommended to visit sunrise ford if your in the market do a car !!!

Came in today to purchase one of their 2024 Mach e selects. Found a vehicle that I was interested in but when we began to negotiate the price it became apparent that they were more interested in playing games than coming to a reasonable price for the vehicle.. The sales rep we specifically drove an hour to work with was unhelpful at best as he passed us on to an individual who had only been there for 3 weeks! Talk about making your customer feel unimportant.. When the time came to talk numbers there was no negotiating because they argued the vehicle had already been knocked down from its original msrp by 10,000. However, the primary reasons for this is the EV market depreciates heavily after the first year, and the vehicle was a demo for the dealership.. at least that was what the sales rep helping us told us... but that was NOT what the original salesman indicated to us as he cited it being preowned. All of this in mind, I made them aware that there are vehicles with similar mileage going for a much lower rate and if they were willing to work with the price we would have a deal ON SITE. Their counter? To offer me 10 PERCENT less on my trade in and CHARGE ME for the incurred mileage from THEIR DEALERSHIP showing off the vehicle. The word insulted comes to mind when I think of the overall experience here and anyone who may be thinking of purchasing a vehicle from this dealership needs to come very prepared to be hustled, or consider one of the many other ford dealerships in Southern California. read more

Absolutely the worst experience I've ever had with a dealership. They will sell you a car without transferring proper ownership, leaving you stuck dealing with DMV issues they should have handled. The management is completely unprofessional, and their customer service is nonexistent. Every time you try to get help, they either ignore you, dodge responsibility, or feed you empty excuses. They've proven time and time again that they're incapable of resolving even basic problems and have zero accountability for their mistakes. Instead of fixing their errors, they'll gaslight you, pass the blame, and make it your problem. They knowingly sell bad cars, hide issues, and refuse to take responsibility when things go wrong. It's not just negligence it's dishonest and unethical business practice. Valerie in particular has shown an appalling lack of integrity and honesty, and my experience with her confirmed that this dealership's values are completely rotten from the top down. Save yourself the stress, frustration, and financial loss. Do not buy a vehicle from here unless you want to get scammed, ignored, and treated like your time and money mean nothing. There are plenty of dealerships out there that actually care about their customer & this is not one of them. read more

Avoid. Avoid. Avoid at all cost. This dealer is a bait and switch machine. Drove several hours to check out a used car that they had posted saying "Coming Soon" and made an appointment. 30 min before my scheduled arrival received a call from Leo saying that the vehicle was still being detailed. Arrived at the dealership and had use walk to the very back of their lot called the boneyard, when we approached the vehicle we noticed that the pictures posted online were strategic to avoid the issues with this car. For one the car was not detailed, while I understand used cars have their blemishes this was an exception as pieces of the interior were missing, the paint on the left side was "hit by a sprinkler" according to Leo (yet they couldn't find time to wash it during the 3 hours of which I made contact). Car drove fine so we went inside to talk numbers. Leo mentioned all these additional addons that could be included on the car including vin etching, door guards and dash cam (which were not installed on the car when we test drove it) all of which we told him we were not interested and I insisted on asking for the out the door price. He kept talking in circles and the deal wasn't going anywhere, he then said he had to step away to where he gave the hand off to his manager Hector. Hector had better customer service skills than Leo however when Hector came in with the out the door cash price he stated a higher value and mentioned all the add on crap above was already installed on the vehicle. Crazy how all of a sudden it's already installed on the vehicle yet the car was still not washed. Asked for my keys and got the heck out of dodge. If you value your time, do not go to this dealership, If you value your money, do not go to this dealership If you value your sanity, do not go to this dealership. read more

they sold me a car with a lot of issues and the warranty wasn't even covering the damages ‍ my advice stay away from this place. from my own experience. regret buying my car here. read more

Thank you Narciso for helping me and my family obtain a second vehicle from here. We really appreciate you.

I WOULD NOT RECOMMEND THIS DEALER. Hidden fees, classified as mandatory "Add-Ons". When asked to remove they stated can not, and their justification was. All Dealers do it. Felt a shady vibe the entire time. read more

good job Juan in sales he's a new sales person but great personality and honest n straightforward read more

We were 4 hours from home, headed to Palm Springs for a baseball tournament when our tailpipe disconnected from our muffler. We were lucky to be .6 miles from Sunrise Ford. STEVE NAVA got us back on the road within 45 mins. He was a tremendous help, thank you so much STEVE!!! read more

Started off rough. This review is for the Father and Son Fleet sales guys . If it wasn't for them and a very cool sales guy they call Coach. Then I would have probably walked away and not bought a new transit passenger Van for our family. Dustin Williams and his father Bobby were incredible turns out I had dealt with Bobby before on two trucks I had bought there years ago. His son Dustin was new to the business. He is going places. They treated myself and my wife exceptionally well. They should be an example for all in the sales world. They showed us the van. Got our old car traded in and worked for every discount I could get. I cannot say enough good things about them. If you are looking for a van or truck. It is well worth the drive. Ask for Dustin or Bobby in the fleet sales. DO NOT GO TO THE SALES STAFF !!!!! especially David Mercado. We set an appointment with him we even got a call on our way to confirm then he takes the day off. We drove an hour. To get there. ONLY. Go to the fleet guys !!!! Thanks again Bobby!!!! read more

Sunrise Ford - New 2025 Transit passenger Van - Car Dealers Near Me - Fontana, California

Buyer Beware--Consistent Issues and Poor Service I want to share my experience to help others avoid similar frustrations. My visit to Sunrise Ford on January 5, 2026, at 10:00 AM with my 2023 Ford Mustang Mach E was disappointing for several reasons: Unprofessional and inconsistent diagnostics: The service team kept changing their explanation of what was wrong with my vehicle, making it difficult to trust their assessment and leaving me uncertain about the actual issue. Charged for ineffective software update: I was billed for a software update that failed to resolve the malfunction in my vehicle. Rude representatives: The staff were dismissive and unhelpful throughout the process. Non-operational contact numbers: Even after two years, the phone numbers listed on their website remain unreachable, making it nearly impossible to get support. Questionable sales tactics: When I purchased my car, the dealership attempted to sneak in a charge for "premium air" in my tires, which felt unethical and unnecessary. Bottom line: Based on my experience, I recommend seeking out another Ford dealership for both sales and service. If your car needs service, stay away from this location. GM for this location is Jamie Lang whom I did not speak to and Service Manager was Eric Heronime Service advisor who overcharged was Carlos Roura read more

ZERO stars. Bait and switch operation. I drove all the way to Fontana from Los Angeles to get a car advertised at one price then when I sat down to negotiate, was told there were all of these add ons for items I wasn't aware of, didn't want or need for a total of more than $3k! Final story: we agreed on one price (me finally caving because I wanted the car) and when I went into sign all of the papers, I was told a different price. The difference being $411.25. They wouldn't budge on $411.25! All said they would only agree to $4k more than what was advertised! DO NOT BUY FROM THIS ESTABLISHMENT!! They were rude, deceitful and uncompromising. read more

I purchased a 2025 Ford Mustang Mach-E from Sunrise Ford in Fontana on September 29, 2025. As part of Ford's advertised Ford Promise, the dealership and Ford both confirmed that a Level 2 Euporium home EV charger would be supplied and installed. Nearly three weeks later, I still have no charger, no tracking number, and no written confirmation. I've contacted Ford Corporate and Q-Merit (the installation partner) -- both confirmed that Sunrise Ford was responsible for supplying the charger. Instead, I only received a Level 1 charger that charges at about 4 miles per hour, forcing me to waste hours and spend money at Tesla Superchargers, Electrify America, and other public EV stations. I've already sent a formal legal demand letter to Sunrise Ford and Ford Corporate citing the California Consumers Legal Remedies Act (Cal. Civ. Code § 1750 et seq.), the Unfair Competition Law (Bus. & Prof. Code § 17200), and the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.) for breach of contract and deceptive advertising. I'm simply asking Sunrise Ford to deliver the promised Level 2 Euporium charger or provide $500 in EV charging credits to cover the delay and costs I've already incurred. It's disappointing to have to chase what was guaranteed at purchase -- I would genuinely rather be writing a positive review about excellent Ford service. I hope @Ford, @FordEV, and @SunriseFord step in to resolve this quickly and make things right for their customers. read more

Started the day with calling and speaking with Kyle Gibbons. It was a good conversation. He requested my contact information and let me know that I would be receiving a text. I needed to respond YES to receive texts and communicate via text messages. I responded YES, called him, left a message and NEVER heard from him again. I tried again. This time I spoke with Jose Vega. Informed him of the situation . Once again, conversation was promising. Let him know I didn't want to waste his time or mine. Therefore, I offered a deal. He said he would speak with his manager and get back yo me. He followed up with a few messages and once again I NEVER heard back. Don't waste your time with Sunrise Ford. read more

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I was not happy with this purchase at all. I was told before I come that the out of the door price was $34,000 and not even a penny over. When I got there, Abdul Mevawala gave me the sheet adding up $400. I didnot have a car to go back home so I had to take it. When I brought the car home, I did not see the floor mats in the car . I called Abdul and asked him to look for them, He told me the car comes without floor mats and I told me that have to buy them. This is the first time I experience this kind of sale. I tried sending the General Manager email and He said the car sold as is and $400 is tax and license added to out of the door value. The car was list for 38,800. They charged me tax and license to be out of the door price $43,000 plus $400 added up when I got to the dealership. I recommend no one to come here for car purchases at all. read more