This was a great buying experience for a Company work vehicle. Dustin and Esteva were great guys…read moreand easy to work with. Thank you Pacific Auto Center! You made my Friday a good day! Thanks Venco Electric, Inc. Jenn

Went yesterday to purchase a vehicle. Was helped by Victor. Test drove and everything. Told him I…read morewant to see the numbers and move forward with the deal. Not once did he ever disclose any "add ons" or additional fees. Long story short, they ran my credit, and after a long time waiting brought me a spreadsheet with almost $5k in add ons. I let them know I did not want them and they refused to sell me the vehicle. Victor and 3 other managers told me flat out they will not sell it to me without the add ones. Their site says customers "may" purchase a vehicle with add ons but do not say it's mandatory nor do they give the pricing. Classic Bait and Switch. Even after expressing how much I wanted to purchase the vehicle just without the add ons, they still refused. This violates Cal Code Title 4 S 1304.1 and multiple other California Car Buying Acts. I 100% will be filing a complain with the DMV and California Department of Consumer Affairs. Sad so many dealers are still like this. You can't even purchase a vehicle anymore without dealers trying to take advantage of you.

Staff was friendly and knowledgeable about every question and detail we had. Gracie was who first…read moreapproached us as soon as we entered the lot. She was super helpful and got us into a test drive immediately. We then sat down and talked to JJ and his energy was very welcoming and not pressuring AT ALL! Both were positive and brought us into an amazing positive calm atmosphere. JJ was blunt and honest about every step and was able to match what we were looking for! After all the phone calls with banks and finance talk, we were thankfully able to close the deal and walk out with the price we are looking for! All parties are happy and they offer an amazing warranty as well into our closing price! Process was easy not stressful at all and very happy with our car purchase today! Definitely will come back for our next vehicle and will talk to Gracie and JJ again!

Huge thank you to JJ and Renato for taking such great care of me! They made the whole process super…read moresmooth -- from finding the perfect car to getting me financed with no stress at all. Professional, helpful, and genuinely great people. I highly recommend working with them!

I had a fantastic experience at Fontana Motors Direct! Adrian was my salesperson and he was amazing…read morefrom start to finish. George also helped with all the paperwork and made everything easy and stress-free. Kenny, the finance manager, was great to work with, and Omar the general manager was very friendly and helpful. Honestly, I have no complaints at all. The whole process went smoothly and I had everything I needed. If you're planning to buy a car, make sure you come prepared with your insurance card, down payment, bank statement, and ID so everything moves quickly and smoothly. The team is very experienced, professional, and friendly. They really work with you to make sure you leave happy. They also have a huge selection of cars and great employees ready to help. My car was cleaned, full of gas, and completely ready to go when I picked it up. That extra care meant a lot. I would definitely come back and highly recommend Fontana Motors Direct to anyone looking for a great car-buying experience!

My 32k car ended up costing 43k! Added warranties, signature discrepancies, undisclosed frame…read moredamage... I've been able to connect with other Yelpers who have also become victims to this "dealership". Our problems started with the very first deal handled by Brandon. We later discovered the vehicle we were initially sold had frame damage that was never disclosed to us before purchase. Had that been disclosed upfront, we would have never agreed to move forward with the vehicle. Brandon was also the employee who withheld all of our paperwork when we left the dealership. He told us he was taking everything to the car while changing the plates, but once we got home, we realized we had not been given copies of any signed documents. At the time we thought it was an oversight. Looking back now, it feels very intentional. Thankfully, when we confronted the dealership, we were told the first sale had not yet been funded, so they were able to unwind the deal. We then looked at different vehicle options there instead. What we did not realize at the time was that many of the same add-ons from the first contract had simply been transferred into the second deal. Fast forward months later while attempting to refinance the vehicle, a dealer friend of ours was shocked at how much we still owed. That immediately prompted us to sit down and thoroughly review our paperwork line by line. That is when everything started unraveling. We discovered approximately $8,350 in warranties and add-ons included in our financing contract that we never knowingly agreed to purchase. Throughout the sales process, these products were presented to us as complimentary perks from the dealership. Statements like "this deal comes with X, Y, and Z" were repeatedly used, giving the impression these were included benefits -- not financed products being added into our loan balance. When I started calling the dealership for answers, I spoke with Fernando, who repeatedly referred back to the first deal and openly acknowledged that the same products from the first contract had been carried into the second one. The signatures on the warranty forms are NOT my husband's signatures. When I questioned this, I was told my husband supposedly signed the documents electronically through email. That explanation immediately fell apart because: My husband never signed anything electronically through email. The email address listed on the paperwork is incorrect, meaning he would not have even received the documents they claimed he signed. So how exactly were these forms signed? I repeatedly asked to speak with the General Manager and eventually ended up speaking with Jose (Jose Gonzalez, Sales Manager), who instead of addressing the concerns, asked me: "Why all of a sudden are you pursuing this issue after 5 months?" My response was simple: Because we only discovered these discrepancies after attempting to refinance and realizing something was seriously wrong with the numbers. We eventually went to the dealership in person to confront Omar G (General Manager), and the experience was unbelievably disrespectful. We were laughed at during the conversation while Omar repeatedly insisted: "Nothing we do is illegal." I asked him whether he was aware there are multiple Yelp reviews describing situations almost identical to ours involving undisclosed add-ons and warranty issues. He dismissed them and claimed they were probably made up. I asked for copies of the first deal, and he claimed they were "destroyed" when the deal was cancelled. LIES!!! If that were true, then Jose wouldn't have been able to look at them 2 days prior!!! No customer should: Discover undisclosed frame damage after purchase Leave a dealership without copies of signed paperwork Find thousands of dollars in warranties added without clear consent Question signatures on financing documents Be ignored, laughed at, or dismissed when asking legitimate questions about their contract Please protect yourself: Read every line. Question every add-on. Do not rely on verbal explanations. And do NOT leave the dealership without physical copies of every signed document in your possession.

I bought my CX-50 Hybrid back in October and had a great experience…read more The car came with luggage racks that I haven't used but wasn't able to remove on my own. I stopped in thinking it would probably take an hour or so to get help without an appointment. Much to my surprise and delight, Jimmy in the service department stepped outside and helped me immediately. I am so impressed with their customer focus and enthusiasm to help their clients! Love Fontana Mazda!

BUYER BE WARE!!! I…read morerarely leave negative reviews, but this experience was so frustrating and unprofessional that I feel people should know before doing business here. Before I even applied for financing, I called the dealership and explained my situation honestly upfront. I told them I had recently transitioned out of non-W2 income, had inconsistent income history, and had a couple of repossessions on my credit. I specifically asked if it was even worth applying before wasting anyone's time. I was told that as long as I could provide an offer letter from my new position, they should be able to work with me. After applying, I was initially told I needed $10,000 down. When I explained that wasn't possible, they suggested either trying a different vehicle or getting a co-signer. I got my son to co-sign, and then suddenly I was told the deal was approved. At that point, they asked me when I could come pick up the car. I was then told the down payment would be $2,500, but I wouldn't need to bring it immediately -- I could pay it within three weeks. Then later it changed to $3,000. I was repeatedly reassured that the terms would not change again. From there, the dealership requested document after document: ID Insurance Proof of residence Utility bills Credit card statements I recently moved, so my license still had my old address, and utilities at my current residence are included through my landlord. I explained this multiple times. Every time I submitted something, I was told "that should work," only for them to come back later saying it wouldn't. I provided: A closeout utility bill Another utility bill Credit card statements Additional proof of address Eventually even documentation connected to utilities at my current residence This went on for days with constant back-and-forth communication and shifting requirements. At one point, after spending the entire day sending documents, I was told at almost 8 PM that we would "have to revisit tomorrow." Then after again confirming that the terms would not change and they could get the deal done. Today I was suddenly told the bank now required the FULL $3,000 upfront immediately. The most frustrating part was the complete lack of accountability. Every time something changed, the response was:"The manager told me..."or"The bank changed it..." Apparently the terms changed hour by hour. At some point, it honestly felt like the goalposts kept moving no matter what I provided. If the deal could not be done, that should have been communicated clearly from the beginning instead of putting me through days of stress, paperwork, insurance setup, and repeated requests for documentation. I have purchased multiple vehicles before and have never experienced anything this disorganized, inconsistent, or unprofessional. I also have to be honest and say that I began questioning whether race may have played a role in how this situation unfolded, because the tone and complications noticeably escalated after I submitted my ID. I truly hope that was not the case, but it is unfortunately how the experience felt. No customer deserves to be treated this way.

Amazing customer service. I love my truck!…read more The entire staff was so helpful in helping me find the exact vehicle I wanted. I would def recommend this place to my family and friends!!! Ask for Mark or Ramzi!! They will take good care of you!

I absolutely love my Lexus! She runs perfectly and I am in…read morelove with my red seats. Claudia - was absolutely amazing . By far best car experience I've had yet , She made sure my whole process was quick & easy . Car was very clean & great condition as shown . Upgrade Auto is the place!

I'm super happy with my van. Hecke has all the vehicles, and they're all equally clean and have low…read moremileage. They can help you with whatever you need and with the vehicle you require; as they say, they have everything.

Well worth the commute! Found a truck that I have been hunting for in my price range. A service…read morebody F 250. Spoke with Alex on the phone a few times and all of his correspondences were quick and professional. Drove out Sunday morning and met with Don. Equally kind and helpful. Answered all of our questions. Gave us a great price. Truck runs smooth. We were in and out of there in less than an hour. Thank you Don and Alex!!

My experience with Sunrise Ford was wonderful. This was my first purchase of a vehicle from a…read moredealership, and I went in with knowledge, but also a preconceived notion of what dealerships often come with; haggling, pressure, dishonesty, and otherwise unsavory energy. Sunrise Ford however, removed much of that anxiety and concern from my head. I called in Saturday afternoon, knowing what vehicle I was interested in after seeing it listed online I was connected with Larry, who I later learned was a new salesman to the dealership, despite having many years of experience. Larry was able to provide me with the Carfax for the vehicle, as it was used, additional photos, pricing information, and had the vehicle ready and waiting for me when I arrived later that afternoon. Larry was very kind and upfront with all the information I needed to know and allowed me to peruse the vehicle at my leisure. When I was ready to make my purchase, Larry made things simple and guided me through every step and assured me with confidence and expertise. Above all, Larry was kind he was honest and he was fun to talk to and work with. He stayed on top of everything and communicated perfectly. The only thing I didn't get was a bow on my car, but he still made it happen by borrowing one from the showroom so that I could take my photos which he also took for me. With this being my experience thus far, I have no question that they will continue to take care of me should I have any hiccups or questions. Thank you, Larry and thank you Sunrise Ford. Larry, I pray you go very far in this industry.

This is a predatory dealer. They manipulate numbers to rob you…read more My brother in law, an air force active duty airman, went in for a used car. They tried to convince him that 18% interest was normal for a first car. I told them they're crazy and advised my brother to leave that place. When they saw we were leaving they lowered it to 7% which is probably what the bank actually approved. If they started with that 7% we would have bought the car, but because they tried that bullshit, we left immediately. Dodged a bullet there! Don't shop at this dealer unless your life depends on it. They will try to rob you with a smile on their face. Can't believe they would treat someone who serves this country so badly! It's heartbreaking how greedy these shady dealers could be!!

The welcoming environment at Divine Auto Mall made the experience easy and fun. From the moment we…read morestepped into the parking lot and was greeted by Renato to the moment we were signing the contract with Larry. The owner was kind and listened to our needs. I never felt pressured to purchase, unlike most dealership felt. I would definitely recommend buying your cars here, they have great prices.

Bought a car here recently, only let you test drive on the streets so you cant get on the freeway…read moreto see if the car has any real issues, anyways bought the car, get on the freeway and car does nothing but shake all the way home, get the car to my house and take the wheels off and nothing but rust underneath and everything on the suspension is seized, ended up paying 4k to have the whole front end replaced, everysingle peice of it, i take partial blame for not crawling underneth to look at the underside and even trusting one of these hole in the wall dealerships, but i cant bellieve they sell vehicles in this condition and wont even budge on the price, im just happy a family that is barely getting by didnt buy this car cause they would have been screwed like the other people on these reviews, i would not buy a vehicle here unless you have a mechanic look at it first!!

I'm going to preface this review by saying that I have never bought a car before today. I went in…read morehere knowing zero about what to expect, where the day may take me, nor even if I'd be able to afford a single vehicle on the lot. Today was a brand new experience in my life, and it was one for the history books. From the time I stepped onto the lot until I drove off of it, every second was a second well spent. The staff were personable and welcoming, the environment felt safe and clean, and most of all I didn't feel like someone was trying to sell me something. I daresay that I felt more comfortable here knowing nothing about what I was getting into than I would walking into a big-name dealership. From beginning to end my car-buying experience was as smooth as it was delightful, and I'm so happy with the outcome. The vehicle, despite its age and mileage, is clean and drives like a hot knife through butter. After a thorough inspection, everything seems to have been maintained with the utmost attention to care and quality. Come here, give them your patronage, and drive home with a fat smile on your face!

STAY AWAY FROM THIS PLACE!!!! Hope you guys listen. They sold me a truck two months ago and I…read morepurchased it cash. They did not work with me at all on the price!! But that's ok. Here is where it really gets sketchy! The the truck had a bad engine!! YES YOU READ IT CORRECTLY. THE ENGINE WAS DAMAGED. I called them back to discuss it and they told me to pound sand. Their excuse was I should have purchased their 1000$ warranty!!! What a pile of shit!! They are doing zero Effort to really inspect the vehicles before selling them. These people are purchasing cars from auctions and selling them Immediately after! Stay away from this dealership. DON'T BE FOOLED!!! It cost me 5,000$ to fix the engine. Should have purchased a new truck!!!!

First time visiting this dealership. I didn't want to drive all the way to San Bernardino where I…read morepurchased my car. I received a recall notice on my car back in November and when I got word the fix was available, I wasn't interested in dealing with it during the holiday season, so I called the service department and made an appointment for after the holidays. Everyone I dealt with was very friendly and took the time to answer all my questions. On the day of my appointment, I was helped promptly and informed they were out of loaner vehicles but they would set everything up with Enterprise and provide a rental car for me. They even provided the shuttle to the rental car location. The text and service updates were nice and kept me informed. I was told when my vehicle was ready for pickup and that I could bring the rental car back to the dealership and they'd work with Enterprise to get it back to them. Super helpful! Also nice there's a gas station right next to the dealership which was super convenient. Hoping to make this my regular dealership after such a positive experience!

Unresolved Safety Defect, Inconsistent Documentation, and Lack of Accountability Regarding Jeep…read moreRubicon 4xe I am writing this review to document my extremely concerning experience with Jeep and the dealerships involved in the handling of my Jeep Rubicon 4xe, a hybrid vehicle that runs on both electricity and gas. Shortly after purchasing the vehicle, I began experiencing a dangerous and recurring malfunction: The car randomly shuts off while driving. This is not a minor inconvenience--it is a serious safety hazard that puts me, my passengers, and others on the road at risk. After reporting this problem, I discovered that there is a known recall on this issue. However, despite acknowledging the recall, Jeep informed me that the actual fix for this defect will not be available until next year. That means I am left with a vehicle that is unsafe to drive and cannot be repaired in the foreseeable future. Both in Tennessee and at the dealership I visited here, the service departments verbally advised me NOT to drive the vehicle at all due to the severity of the defect. They told me to leave it with them for months. However, the documentation they provided me does not reflect what they said verbally. The paperwork does not state the car is unsafe to drive, it does not mention the months-long hold they requested, and in some cases, it contradicts what was told to me in person. This discrepancy between what is said and what is written is deeply troubling. To me, this is a form of misrepresentation, and it feels like fraudulent conduct, because: * They acknowledge the defect verbally but refuse to document it properly. * They instruct me not to use the car, yet will not provide written proof of that instruction. * They refuse to take the vehicle back or offer a replacement. * They want possession of the car for months without offering compensation, solutions, or transparency. Meanwhile, I am left: Making payments on a vehicle I was told not to drive. With no timeline for a fix. With paperwork that does not match the conversations. With no accountability from Jeep corporate or the dealerships. It is completely unacceptable for a brand-new vehicle--especially one with a known safety recall--to be handled this way. All I want is an honest, written acknowledgment of the issue, a clear plan, and a fair resolution, whether that means a buyback, replacement, or another legally appropriate remedy. At this point, the pattern of inconsistent information, lack of documentation, and refusal to act makes me feel that Jeep is failing to meet its legal obligations and is acting in bad faith.