Just had my car serviced at Valley Kia..... Patrick Han helped me out. Excellent service! Fast and efficient, and friendly to boot! No extra services were pushed .... Just exactly what I needed. Can't say enough great things about Valley Kia. I've purchased 3 cars here over the years and will continue to bring them my business. read more

Please Be Aware there's a ton of BAD REVIEWS, I did not saw before purchasing through this Shady Valley KIA. Bought a New Telluride after 5 Months it had a recall, took it and got attended by the rudest person Juan Estrada. The treatment this place gives is terrible, better have better communication skills and anger management. First time buying a KIA and will be the LAST, such helpless employees. Will definitely trade this to FORD or CHEVY instead and get a much better brand. they rush at the Dealership to complete a sale with such a great attitude once that is concluded its just horrible service. hope KIA gets to see this and also my experience with them sucks. will not do no business with this brand. KIA Corporate needs to do a full inspection into this read more

Everything at this dealership needs to improve ! My car has been there for over 2 weeks and communication is poorly done. When I have spoken to the service tech she is very polite however to be able to reach her or anybody in the department is impossible by phone. They have AI answering calls at times or it just goes straight to voicemail. Ive left my info with no return call. The only dept that does answer is "sales". So apparently sales are more important than the services they provide. therefore if you plan to purchase or lease a car from this location be prepared for a bad experience whenever your car needs service. It may be best to buy your car at a different dealer with better service reviews!!! I didnt learn my lesson the first car I bought here. I gave them a second chance, thats what I get. I will be moving on. Take my advice! read more

Really good service, fast and easy. Paco Gracia was amazing, he helped me pick a car that I liked. Thanks Paco . read more

Valley Kia - Auto Repair Near Me - Fontana, California

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Worst experience I have ever had with a car! Bought a 2025 Kia sportage in may of 2025 not even a month after getting the car the check engine light came on and the car was struggling to hold any speed. Took the car for service after a week and half they said it was a sensor issue and it should be perfect and I should not have any issue as it is a brand new car! Well 4 month later I get in my car to pick up my kids from school and the car is locked!!! It turns on but won't let me change the gear to drive! It's saying check your surrounding when I am alone in my driveway with nothing around! I turn it on and off and the car is locked! After 20 minutes the car allows me to change the gear but check engine light is on again! Not reliable at all! I call Kia and they say I need to wait until Tuesday to see what could possibly be wrong with a BRAND NEW 2025 Kia! I got a new car Because I needed a reliable car for my family but all I get is more stressed and I am left stranded as Kia keeps my car and doesn't even provide with a rental. When the only mistake I did was get a car from them! Will be seeking legal help! read more

Just don't! The people in the service department are rude and incompetent. I, for the life of me, can understand why you'd hire someone to sit around around talk about their plans rather than service customers. read more

Sales people there are not knowledgeable about the vehicles they're selling. If you're a salesman, you should know more about the product you're selling than your customer. read more

My Daughter & I stopped by Valley KIA, to test drive compact SUV. She really liked Sorento, tests ride and all the features, we sat down discuss a purchase. When the sales Manager Barry, sat with us, he was already a very defensive mode, a very non friendly approach. The vehicle had a $8500 markup price to MRSP value. We asked if we can work on this markup since it was extremely high, he said " no there's no wiggle room" if you want a cheaper car we have used ones. Didn't entertain us at all to have some of the markup removed. We left the room, spoke with salesmen outside there so apologetic couldn't believe what just happened. We end up at Mercedes of Ontario picked up a brand new 2022 Mid Compact. I recommend the folks at Mercedes, no hassle super friendly, many options to finance and lease vehicles . Don't see Barry at Kia he's horrible! read more

Valley Kia - New SUV Mercedes - Auto Repair Near Me - Fontana, California

I just bought my first car Alyssa had wonderful customer service. She answered every question and concern I had.

The service department is terrible, every time I call I'm placed on hold for a long period of time and then after holding for 30-40 minutes they hang up on me, happens every time I call. I don't get it? When you ask for the service manager they say he's unavailable. Martene is rude and unprofessional. read more

Today I received the worst costumer service from Ashley Castro! Valley Kia should really look at there employees and train them on how to talk to there costumers. Ashley is rude and unprofessional and I hope Kia takes this review seriously. I waited a day and a half for a simple oil change, then I called and was on hold for about two hours, I had to miss work because of this. I ended up getting ahold of someone in the front desk and they walked over to the back and delivered my message personally to Ashley, after waiting another 2 hours I went to Kia to find my car was ready since the day prior. Ashley did not apologize or say why she had not returned my call instead became very argumentative saying a text was sent, this is not acceptable customer service and I'm very disappointed! This was the worst customer service I have ever received. read more

Roberto Perea is amazing! He did his job and did the best he could to help us out and he did it! Definitely helped and blessed us and got us into a 2025 Kia K4. read more

Painless Service Appointment. I came here as opposed to my regular technician because of their availability. I was pleased to find quick service with many options nearby to have lunch while I waited. Ashley at the service desk was very quick, precise, and able to help me know what I did and surprisingly not need. It is rare when I come to a dealer and wind up paying less than I expected so the honesty was a pleasant surprise and makes me think I will be coming here more often. read more

I have gone there 2x for service on my car. First time I was told that they would get all my recalls done in a day. Well that didn't happen.so I dropped off my car and was told they would call me around noon. Didn't happen either I had to call around 1 and they magically said yeah it is finished. Second time they told me that my car would only take an hour well 2 hours later it was finished. My wife called about 2 months ago and setup an appt for today (3/5) because they were so booked up. My wife was wondering why she hadn't received a call to confirm the appt. So she called yesterday and was told that they had no appt was in the system, but if she wanted to, she could drop the car off still, but they might not get to it for a couple days with no option for a loaner even though we bought the top tier warranty plan. I will never go back to this place for service would rather drive farther than deal with these people. read more

I want to give a big thanks to Roberto Perea for helping me out today. He was extremely knowledgeable and helped me to better understand the features of the car I was buying. I was able to get a test drive in the same day I went in and was very patient with me. I would recommend if you were planning on buying a new car go to Roberto because you will not regret it. Thank You sir for everything. read more

I wanted to purchase 2023 Sorento Hybrid. MSRP for it was $39720 and Maurice Mayfield gave me a price quote for $47860... What a joke!!! Don't go to Valley KIA. They will rip you off!!! read more

This has to be one of the worse service departments I have ever dealt with. Very barebones and very few amenities. This includes driving your car up after service. They literally told me to hit the panic button on my remote to find my car. This was just the first few times I had to come down for regular maintenance. This last time had to be the worse. The sensors in my EV6 started to go crazy. I took my car to the dealer to have it looked at. Waited 15 minutes for the 3 reps at the desk to finish their paperwork while a line started forming. When I did get a service rep (Juan) and told them my problem the first thing they told me was that it would take 2 days to do diagnostics just because I did not have an appointment. Fast forward 3 days and they told me they had to order special parts to fix my car. It would take at least a month to get my car going. I am still without a car now. When I asked if it was covered they told me to kick rocks. Needed the car so I had to pay the $3000 it was going to cost to repair. They did not even offer me a rental. Never had this much problems with a car before. Avoid this dealership and avoid buying a Kia. read more

This is one of those, "If I could give 0 stars I would." type of reviews. I spent $730 on a new set of tires on 11/28/23. The next day I took the freeway to get to work and my car was shaking, badly. I called Juan (such a nice guy) to get this issue fixed. Fast forward today, 12/26/23 I have had my last (hopefully) appointment STILL trying to get this issue resolved which is JUST a tire balancing issue. I emailed the director of the service department, Mike Hangca. He is quite literally the most incompetent person that I have encountered. No people skills, no knowledge, no respect. Just a bitter old man that needs to be fired. He is tarnishing the service department. The department has had issues in the past, but have slowly started to get better, now this jack a** is ruining it, so much potential just gone with this jerk being the director. Kia, honey, do better. read more

This place sucks ass. Since February of this year, we've had to be serviced 4 times (thus far), not to mention their poor customer service. In February, we had to bring our Kia over to have a bunch of recalls fixed. After the recalls were fixed, the car stopped working 2 months later and we were told it was because they thought one of the parts that needed recalling didn't need recalling... but it did. While our car was being serviced a SECOND time, we had to pay for rentals out of pocket because rentals needed to be "approved" before being lent out, and we waited about 2 weeks before being provided one. Then, we didn't get our car back for about 8 weeks. We finally get our car back, running smoothly, until not even ONE WEEK later the car doesn't start again. We take the car back again to get serviced and the next day, we're able to pick the car up before closing. The car runs for TWO DAYS. TWO DAYS, and then stops working AGAIN. Today when we spoke to a different employee than usual, he assured us we'd be called and updated on our car situation (mind you, they always say they'll call and they don't... and he also failed to call). We have always been sure to maintain our composure and be polite to the employees, but when we called, that same employee had an ugly attitude on the phone when we asked about our car. So, we'll see if our car f***s up again. Before I end this rant, I have to say from my experience with this car for the past 8 years and having spoken to multiple AAA employees who tow hundreds of cars and service them-- KIA cars are horrible cars, and KIA has the service to match. -1000/10 read more

I just want to let everybody know that FRANKY has the most amazing great attitude, prior to getting attending by him I had a really disgusting experience with a couple of his co workers and you know what it was all because of there bad customer service skills. I will always and at anytime recommend Franky for any Manager/ Supervisor position because he has demonstrated me with action that he possesses the attitude for it and I feel that he will transmit this to his colleagues and create a better business atmosphere for everyone ! Thank You Frank For Everything See You Soon ! read more

Valley Kia - Stinger ! 3rd Kia I Buy - Auto Repair Near Me - Fontana, California

I've been coming here for years. Maurice Mayfield has gone above and beyond to make our car purchase easy and enjoyable. They treat you like family. I won't take my Kia to any other dealer but here. read more

Service department is not up to Standards. They are not responsive to customers needs and have a lack of understanding of what customer service should be. I called in for a service appointment and made me wait 2 1/2 months, I took it in working, I had the do a complete inspection and since it was in the dealership already I told them to perform the 2 outstanding recalls from Kia, got it back and car broke down a week later, it turned off on us in middle of carpool lane, had tow it into dealership and they are telling me 3-4 weeks before they can even look at it. I told them I never had an issue like this and suddenly they work on it and leaves us stranded in freeway, I told them to just fix, fine I'll pay the cost of repairs no problem, but don't make wait a month to even start to look at it, I had my turn and I waited already. They didn't care. I was not being unreasonable, I tried to explain my case calmly and they just plain didn't care, I pulled my car out of there, they obviously don't need my business. Avoid at all cost, better options out there. Not reliable and most likely my car issue was caused by them, they didnt even bother putting engine covers back on on initial service and my wife had to take it back because hood would not close even. Poor service. read more

Valley Kia - Never seen or had happened in this car before, a week later after coming out of dealer, this happened. - Auto Repair Near Me - Fontana, California

I hate writing reviews but the service department suck!!! I had an appointment to do my oil change only at 10am and i wasn't out u til 1pm, but yet i can hear them in the front laughing and talking instead of actually working.. read more

AMAZING SERVICE! This is what a car service department is suppose to be like! They treat you with respect, explain all the services being offered and show you the price of those services. Unlike Empire Nissan where they try to price gauge you, Valley Kia is honest and professional! I'm selling my Nissan and buying a Kia! read more

My husband and myself had an amazing experience at Valley Kia. Cecilia and George went above and beyond to help get me into the car I wanted. From the moment we hit the lot Cecilia did an amazing job in really showing me every detail of my beautiful car. George and Cecilia really spent time trying to get us the best deal they could and we left there beyond happy and so pleased with the service we received. The gal who did our financial paperwork was amazing and she made sure to explain everything with us Im just sorry I forgot her name. We look forward to seeing them at our service appointments. Oh and the sweetest touch was when we finalized our purchase the whole team I mean everyone even the sales reps from outside came in to congratulate us on our new car it was definitely a sweet touch. Thank you all so so much. With love the Silva family read more

I always get treated well here. Everyone is willing to help and I get treated respectfully regardless of who I have encounters with. I feel safe and trust them because they've always taken care of my car and me as a valued customer. I appreciate y'all! read more

Went to Valley Kia in Fontana to look at vehicles and Maurice help was very helpful and nice not such a pushy salesmen. We didn't buy this time but when we go back we will definitely look for him to purchase a car . read more

In search for a vehicle can never go as simple as it did with Brianna Mochin. I was in and out without a complaint. Every need was met also, constant reassurance on the vehicle and making sure it was what I needed. I was also given the internet price of the vehicle as discussed. The only thing that I requested was to leave with a vehicle and she made it happen. Best experience I've had in the automotive purchasing industry. Very professional goal oriented and also very hospitable. Thanks Brianna read more

The Service department is horrible! They never answer the phone, they keep you on hold for a very long time. I called the front desk the day after my service because I had an issue and still haven't spoken to someone. I called yesterday after 7 tries someone answered the phone and left the phone sitting there with me on it and I heard him talking to the person at the desk. Definitely don't recommend, only nice person was Albert. read more

Very disappointed and dissatisfied ! Been coming here for years purchased 3 cars at Kia and always did my routine oil changes with them. They recently have lied now twice about prices and did not honor things they were going to honor . Even spoke to a Manager who in my opinion didn't know what he was doing or how to handle anything. Extremely disappointed and will not be going here again. read more

I've always dreaded buying a new car. Vanessa approached me very cool and confident. Buying a car is usually so stressful but she made it so easy for me and my family. I told her what I was interested in and she showed me exactly what I was looking for. I showed interest in one car and she led me to the car I didn't even know I wanted/needed. I ended up purchasing the car, I am so happy with the car but I'm even happier with the service I was given! If you're even considering looking at a Kia, I highly recommend valley Kia, specifically Vanessa! read more

ery disappointed in my experience at Valley kia. I made an appointment months ago for the first available appointment for our 2022 kia Telluride. I made it over the phone. When it came time for the appointment they had said I never made an appointment, so it wasn't on the books. I HAD to drop the vehicle off as my wife no longer felt safe driving it due to the issues. They told me "Sorry, unless you pay for a $980 service for your vehicle, we won't be able to touch it for 6 weeks." So unless I spend close to $1000 for a service to move me to the front of the line, you're out of luck? I thought this was extremely rude and unprofessional. My car has been there 15 days and I still haven't received a single word and haven't received a repair order. My wife and I are without a car and have baby #2 due in two weeks. read more

Went to this dealer to. Buy a K5 last Sunday After I worked out a deal with the manager Barry, he sent me over to finance to find out they gave me the price we agreed on but were taking off the accessories the dealer had added to the car!!!! The car alarm, the 3m package, the finishing touch paint care, the spare tire, and the mats, all together worth almost $5,000!!!! The finance guy Rafael was in sink with Barry. If you go this dealer DO NOT TRUST BARRY And RAFAEL they will try to rip you off!!!!! Rafael was trying to go through the paperwork so fast that he seemed bothered when I asked to pause to read the documents. He wanted to give a very brief explanation of the document and get the signature on it right away. DO NOT TRUST THIS GUYS I am not saying anything about anyone else at this dealer but this two guys I dealt with are very untruthful, dishonest, and would do anything to take your money. Looook out!!!!! read more

Highly recommend the valley Kia service department. Great service at an affordable price. Changed the oil and rotated the tires in less than an hour. Website is user friendly. Easy to make an appointment. read more

I purchased a 2022 Forte yesterday from this dealership. Everyone was super helpful and they did not make me feel pressured into making a deal. Eid was the main salesman that helped me, he had a ton of knowledge on all of the cars there. He made sure that I got what I wanted for the best price. I will recommend asking for him to any friends or family that are interested in purchasing from Valley Kia. I have been to a lot of other dealerships in the area and none of them were willing to work with me like valley Kia was. read more

Rock Honda turned my boyfriend down because of his credit! Drove 2 minutes down the road to VALLEY KIA! where ROBERTO PEREA welcomed us with open arms and helped seal the deal! My boyfriend drove off the lot in a 2020 FORTE! Great deal! GRRRRRrear Customers! Thanks ROBERTO, THANKS Valley Kia! read more

Horrible service the guy in the front with the glasses sucks he's so rude and makes you waste your time He made me come 4 times for a smog check and guess what!!!! He did everything except the smog check then he tried making a joke out of it but sounded rude ass hell " well we can do a smog check over the phone" and started laughing how stupid can one man be? read more

Everyone is so nice and awake in the morning Frank is my dude he's cool as heck and always funny. Does this dude ever get a day off he's always here . Today Briana also helped me and she was also full of life, So she came to me and said "Your car is done were just running it thru the wash" I said WAIT NO I JUST GOT IT WASHED YESTERDAY!!! she took off and said let me see if I can catch them.... So I was laughing so hard in my mind I can vision her coming back with soap suds all in her hair, clothes soaked from trying to stop the wash lol lol. But she came back and said it was to late Its all good girl thanks for trying you're the real MVP... Thanks Y'all for getting my car right.. S/O to the mechanics for doing a great job behind the scenes we appreciate you also. Oh p.s they did a great job on the wash. read more

Valley Kia - Love this place. - Auto Repair Near Me - Fontana, California

Where do I begin, so I purchased a VW from them, and in the way home to check engine light came on, took it back they said they fixed it, a couple months later it came back in again, took it back they said they fixed it, and same thing a month later. Then one day the car dies and won't run, had the car towed in, and they said they fixed it, and I was good to go, but if it came in again we would have to go to VW to get it looked at because it was the same problem over and over again. So finally came back in went to VW and they said the valves needed cleaned called Kia to say what do we do, and they said I was on my own, I got left with a $1,300 bill. Now I wouldn't expect Kia to help out if this happened 3 or even one month after purchasing the vehicle, but we had the same problem since I drove it off their lot. Basically they sold me a broken car and didn't know how to fix it, and was unwilling to help me fix it either because they didn't know how to clean the intake valves that VW said needed done. I tried to get a hold of a manager and they told me too bad, I'm on my own. read more

I didn't buy my Kia from them. But I've been going to them to get my car serviced since I bought it in 2012. When they relocated from their old location on Valley to this spot on Highland, I still make the trip to have my car serviced. Frank has ALWAYS provided Exceptional Customer Service so its no surprise that he is now the Service Manager!!! I pass 3 other dealers on my way to work that would be a lot more convenient to have my car serviced. The High Level of Customer Service I receive here makes it worth it! My teenager is getting ready to drive and will soon get my little Kia. Seriously considering another Kia so that when it is time to have it serviced, we'll just take it here! read more