Easy process great people, Made the entire interaction easy and straight forward have a lot to offer and bikes for all kinds of people

I stopped by Sunrise Cycle recently to take a look at their inventory and it was a great experience. They are conveniently located at 1559 East Little Creek Road in the heart of Norfolk. The staff was friendly and very knowledgeable about their product lines. They asked great questions and I will be back when I'm ready to purchase. read more

I don't think there's any other spot I would recommend other than sunrise cycle I dropped my bike off early in the week and I asked if I could order a tire to their location. They said that's fine. After four days of letting my bike sit in their shop while they worked on 100s of bikes all throughout the week, I finally came in because I got the news. FedEx had lost my package. They were Johnny on a spot. The front cashier ALEIDA asked me if I wanted to go pick up a different tire and I told her that was my only transportation I told her I could Uber, but she said that she wouldn't allow that. so she went out her way and picked up my tire for me so they could get started on my bike. The mechanic LOGAN came up to me. He said there's a lot of bikes in front of you, but I will get you done today. So after hours of him working on 10+ ahead of me the team stayed late just to get me back on the road talk about AMAZING service and care for other Riders. Big shout out to ALEIDA and LOGAN. Sunrise is a great team. huge respect 10/10 would definitely be back for anything. read more

the service techs are probably the best part of the whole service area. I took my bike in for a recall, rear tire replacement that had a nail in it, and a post purchase inspection as the bike was since recovered from a theft and was being brought back into the road. Mike Kilbride in the service department asked if I wanted to repair and tire that should've been my first sign.. I looked past it Mike seemed to be pretty good at first was decent with communication and then completely left me hanging. The service techs had a chance to find everything needing replacement and wether or not they were critical; one of those happened to be a chain and was reccomended to change the chain and sprockets I thought why not. I spoke with Mike asking if we can put the same vortex chain and sprocket kit on it that was previously on the bike; no problem they don't have In stock; but can definitely order it. a week later when I got the write up and I had a chance to review that the part numbers were not the same for what I requested for the chain and sprocket kit. Mike stated that they believed I wanted my bike operational more than I wanted that specific kit. as I work in the service industry if I ever told a customer this is what they are getting and then make my own conscious decision to give the customer something else is so unprofessional. at the very least a phone call saying hey the specific kit you want will take significantly longer here's what we recommend and why. at the end of the day I did my research to find out that it was indeed a good kit to put on but as a service person whose expertise is in motorcycles it would've been professional to advise the customer and let them make that decision. my only other complaint is that my passing and brights were working before and now they're not?? now I got to sit down with a volt meter on my day off to diagnose and fix. otherwise the work done was superb from Logan the service tech and one other guy in service who I spoke with on pickup if it wasn't for them this would be a one star review. read more

Sunrise Cycles - Motorcycle Dealers Near Me - Norfolk, Virginia

I had a great experience buying my new Triumph Tiger. Most places in Northern Virginia were not willing to deal below MSRP. But Robb at Sunrise asked me what I was willing to pay, and he tried to work the numbers to meet my price. The next question was what color I wanted. Even though I never stepped into the store, he was responsive and made the transaction easy. Paperwork was a breeze. They even delivered the bike and everything was great. If you're looking for a new bike and are in the area, I would definitely recommend Sunrise. read more

Sunrise Cycles - Motorcycle delivered. - Motorcycle Dealers Near Me - Norfolk, Virginia

let's start with it took them almost 2 weeks to even diagnose my bike then they ordered all the parts and went to install come to find out they forgot to order one part then proceeded to orde it and got put on back order or it was just sitting then I had to order the part myself and drop it off and they told me they cant and won't get to my bike to put the one part on for another week read more

These dudes are trash, they tried to hide $1000 in fees on a 50cc atv, bringing the price from $1900 to over $3000. "That's the best price," and "the suggested msrp is" were their answers contrary to their online pricing... don't waste your time. read more

Just purchased a KTM from Sunrise Cycles. The entire process was very pleasant. The salesman Eli helped me out and I left with a brand new motorcycle the same day. I had just recently had a bad experience at another dealership in Hampton Roads and my experience here was amazing. Highly recommend this dealership. read more

Thank you very much Ms. Gloria for helping me buy some merchandise and giving me a great discount.

10/10 recommend. Duck, great guy understanding and very helpful. Got a brand new Yamaha R7 have had it for a few days now and she runs like an absolute dime. read more

Super fast and super easy. Duck and the crew made it quick and easy on the purchase of my first bike. Triumph Bobber. Super helpful with everything. Delivered for free and even hooked me up with some gear. Will be going back just because if there great customer service. read more

Sunrise Cycles - Motorcycle Dealers Near Me - Norfolk, Virginia

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I had a bike that had been in storage few three years. They took extremely good care and have brought the bike back to life. In top of that the weather. First off nervous going there due to the dormant period but they were understanding and not judgmental. They fixed what needed to be fixed only and didn't try to up sell me. The bike was fixed on time. The weather the past month has been challenging in HR, definitely not conducive to riding a motorcycle so I just could not pick it up. No problem they kept garaged and actually cared about my bike. It was and is appreciated. Although the review was for the service department. The sales staff seem knowledgeable and are not pushy. Great job all around. read more

Sunrise Cycles - The professionals have brought my bike back to life. Nice job - Motorcycle Dealers Near Me - Norfolk, Virginia

I called this dealership because they had a motorcycle I was interested in buying listed on their website. When I called they said they had the bike on order and if I put down a deposit the bike was mine. I trusted the dealership and put down my deposit. True to their word, when the bike came in they called and let me come up from Texas to purchase the bike. This dealership, salesman (Duck) and service people are top notch. I cannot say enough about how well I was treated and made to feel like I was their most important customer. You have to love these guys. Thanks again guys. read more

I was trying to purchase a new motorcycle and needed one document so that we could proceed with the paper. I was leaving to go back home and had already driven 2 hours just to get to Sunrise Cycles. Mr. Dave called me on my phone and told me that he could help me if I had my CAC card. I end up going straight back to Sunrise Cycles and he had just what I needed to get my document and that was a CAC card reader. Mr. Dave and his staff was a tremendous help to me and I would recommend anyone that wants a motorcycle to go see them at Sunrise Cycles in Norfolk, Va. Thanks Again Mr. Dave, read more

I drive my son to Greensboro North Carolina to the depot of all the Mopeds and Motorcycles, when I took my son to this Sunrise Cycles they didn't have any thing available at that time " 1 month ago not even for 1,200.00 for a moped they had nothing available read more

Communicating through text messages is okay but if we're doing business pick up the phone and call the customer!!!! Rather it's good news or bad news YOU CALL!!!! Horrible customer service read more

Sunrise made buying my first motorcycle easy and straight forward. Duck was helpful and enthusiastic about purchasing a Triumph and gave valuable insight to help me make my decision. He was incredibly responsive over phone and email contact. Would definitely recommend, especially for first time buyers! read more

Purchased a brand new motorcycle from there about two years ago. Worked with Duck who was very nice and friendly. I am currently moving away from the area and wanting to sell my motorcycle. It's been garage the whole time and has less than 500 miles. I called them to see if they might be interested. never been treated so rudely on the phone by both a sales person and the sales manager Chris. I politely asked if they could look up my name and see the sales contract so they could look at the exact motorcycle. I purchased when I purchase it and how much. And then talk about a buyback. Their attitude was rude. Their responses were rude. In the end. They said we are not buying motorcycles - interesting that a motorcycle shop would not at least look up your motorcycle and explore the idea that maybe I would sell that to them and what do you know buy another bigger motorcycle? I guess some people want to be the experts in whatever field - this time it's motorcycles. But the customer is just looking for actual service. I'm glad they're experts in motorcycles cause I'm pretty sure they have absolutely no life skills. No skills for dealing with the public no skills for dealing with veterans and no skills dealing with the military, they are just interested in making the quick dollar. They were really nice when I bought the motorcycle. Then complete jerks when I had a question for them. This former Marine says "no thank you sunrise cycles". Semper Fi! read more

Absolute nightmare working with this shop. Initially brought in a 2017 Rocket 3 for repairs in 2020. I was initially working with Buck in service and took them over 2 years for repair due to covid and shipping constraints. The completed repairs 2 days before I had to move out of state due to military service. The first time I took the motorcycle out (checked oil, everything else was good) made it 4 miles down the road before the engine seized. I had a shop in San Antonio open it up and found the engine was totaled due to improper service from Sunrise Cycles. The damage was covered under warranty and initially the worked with me to rectify the situation. Once I told them I was out of state, I was told it was not their problem and they are taking no responsibility to repair or at least compensate me for the now totaled vehicle. I am currently working with a law firm in Virginia Beach to help me sue to cover some of the financial loss. read more

Sales is not professional. I called to get information on a specific atv with cost and breakdown pricing freight tax ect. Rob was the salesman I spoke with, he refused to give me the breakdown quoted me 4200.00 for yahmaha 90. With the list price of 3199.00 I tried to inquire on costs involved in purchase price he refused give me breakdown stated with demand and current delays that was the cost period and he doesn't know the breakdown of above stated. He was rude and unprofessional. read more

My motorcycle was not properly setup now costing me more money. Because I got replace back tire and brake pads. I been accused of ride ruff but when tire not set up right chain is not tension right nor does tire wear right. They also talk behind your back and cause more maintenance problems to your bike. Ride safe out there read more

Logan is amazing in the service department. On top of my bikes, easy to work with, and helps with suggestions for parts. The team working with merchandise and ordering parts have always been happy to help. I've never run into an employee at Sunrise that wasn't a joy to talk to! read more

In case you don't read this entire review, I wanted to make sure most people would see this sentence in this post so that Logan and Buck in the service department, in addition to Jerry Peak the mechanic who has worked on my bike, are all 3 recognized because they are excellent employees and honest men of good morale and integrity, hence the reason I go there and am writing this review! Now I'm sure anyone reading this knows just how hard it can sometimes be to find a good and honest mechanic/service center, whether it's for your car or motorcycle. Fortunately, I was able to find a place to work on my bike that has not only done excellent work but that also has been very honest and ONLY fixed what was broken instead of ripping me off and deceiving me by doing work that didn't need to be done just to make more money. Now I'm not saying all, or even most, places that fix automobiles/motorcycles are that way, but unless you are trained yourself you just have to trust that you aren't being taken for a ride, figuratively speaking of course. Here are some of the things that happened to me that were evidence of an honest business that employs people with an enormous amount of integrity. So, I have taken "my baby" to Sunrise a total of 4 times since I have owned it. I originally brought it to them was because from time to time there was some hesitation during acceleration. Although this only occurred occasionally and sporadically and didn't seem to be anything serious, I wanted to have them take a look at it just in case and to avoid any possible future problems. Well, I dropped it off in the morning and spoke to Buck, one of the guys who works the front in the service department and is VERY cool with excellent customer service skills I must say. Anyway, he called me the very next day and said they looked at it, and said they didn't find any problems but to bring it back in if it does it again or gets worse. When I asked what I owed he said, "well we didn't find anything wrong with it so there's no charge". My jaw dropped and....*Mind blown*. Now how often does anyone take their car or motorcycle to a mechanic, even if they are a very honest mechanic, and walk away without being charged ANYTHING at all for SOMETHING?!? I was floored!! The only thing Buck said was that they recommended I have the carburetor cleaned at some point in the near future but that it was not something that needed to be done right then. The next time I brought it in was a few months later because it broke down and wouldn't start and needed a new starter clutch for which I was given an approximate estimate between, if my memory serves me correctly, $900 and $1100. Yes, that's an expensive fix, BUT, it's also a standard price for that particular type of job for my bike. Now, I was expecting it to be at least the more expensive part of the estimate, but was happily surprised that when I went to pick it up Buck told me they were able to get it within the lower part of the estimate which came out to be just slightly more than $900. I agreed to pay the full amount if it came to $1100, and I think most people know that there are a lot of places who would just charge the larger part of an estimate if the customer agrees. However, they didn't do that, which in my eyes shows integrity and honest business practices. The 4th time I took it to them was just recently (about 7-8 months after I had the starter clutch fixed), and spoke to Logan when I dropped it off, also a fantastic employee with great people skills who knows his stuff. Anyway, I had to have it towed because it wouldn't start, plus it needed an inspection. They passed the inspection and said nothing was needed, which most of us know is also extremely rare, but yet again this shows me just how honest they are and only fix what needs to be fixed. But the reason why they said it wouldn't start was because it needed a new battery and also there was a loose wire connection at the relay solenoid. My bike is 12 years old and had the original battery that came with the bike, which has 11,500 miles, so it was due for a new one. As far as the mechanic who has done the fantastic and honest work on my bike, his name is Jerry Peak. So if you take your bike to them, I would personally recommend you ask for Jerry Peak, because this is a man of integrity who not only does excellent work, but who doesn't rip people off by doing work that doesn't need to be done or overcharging people for work that should cost less. And by the way, I should recognize in this post Logan and Buck at the front in the service department, in addition to Jerry Peak, because all three of them are honest men of good morale and integrity. In closing, dealing with Sunrise has been a fantastic experience and I would most definitely highly recommend them because they have been very honest, fair, and reasonable with me, and are the epitome of how good and ethical business practices are supposed to be put into action. read more

Parts department: Very good Service department- estimated time to completion: To Be Continued. read more

Went to Sunrise to purchase a helmet for my daughter to safely ride her 4 wheeler. The staff were polite and helpful! They didn't have her size helmet in stock in the color she wanted but had no problem ordering it and it even showed up early! I will be returning to Sunrise Cycles for future purchases and encourage others to shop there as well! read more

This place is very professional. My salesman was Dave, all around good experience. He helped me through the entire process. When in doubt choose sunrise! read more

This guys are the best. Honest and the customer service is awesome!!! Keep up the good work! Also thanks to Mr Duck for helping me.

Haven't bought from them but probably will. I take my Kawasaki Zed1K to their service dept. for maintenance that goes beyond my experience and tools I have at home. Just had a prompt and professional pit stop this afternoon and my bike is feeling great. Logan as the service writer and Bobby as the tech did a fantastic job with the estimate, the completion of the job and being professional and friendly. Thanks, guys. read more

Man every time I go in here, these guys take good care of me and my bikes. Their always cutting me decent little discounts. Not charging in full for chain service when they already have the back wheel off for example! They all seem like they enjoy working with and fixing bikes. I've been here numerous times and they are very honest about problems that you currently have or may end up having. Very good guys in here. Highly suggest going here for bike servicing. read more

Lord mr. Ford! Went in to sunrise lookin for a new bike. Roy Ford was right there to shake my hand and help me out with everything I needed. Very professional answered all my questions, even gave me some very helpful advice. Joked around for a while, came out with a brand new bike and even threw in some new gear. Glad I made sunrise my choice to purchase from and I will recommend to everyone. Hard to find another genuine honest salesman like mr Ford. Thank you. read more

Bought a KLR 650 here last year on 10-16-16. It has been a great bike with no problems at all. I don't put many miles on as it is terribly dangerous riding in this area. I still like to go out on a Sunday morning cruise now and then or trailer the KLR to some off road trails. Roy Ford in sales was very friendly and helped Me get a good deal. Buck, Gordon and the mechanics have always done a good job on the KLR and Concours that I brought over from time to time. I recommend this dealer highly for sales and service just watch out for the insane drivers in this area. I entered this ad when I bought the bike but yelp put it in the wrong area. All is good though.... Keep up the good work Steve Cantelli read more

Ask for Roy Ford! Hands down best experience I've had buying anything. Very personal and friendly environment, no pressure at all. Went to another dealership before I went here and it was night and day. Glad I stopped in. Highly recommend! Everyone seemed to enjoy working there and helping out. Ask for Roy, he will not disappoint. read more

I took my bike here to get my rear tire replaced and it took 22 days for them to complete the job because my axle broke while they were taking the rear tire off. The he service department tried blaming the axle breaking on me but my bike is 10yo with 19,000 mi on the rear tire and it probable seized up inside when they were taking it out. They also made me pay full price for tire and service they took care of the axle THEY broke but I felt as tho I missed 22 days of good days to ride and didn't get a discount. I'm not going here ever again after this and everyone that owns a bike I'll tell them not to go here and makes it easy since I'm in the navy as a command motorcycle coordinator. read more

Bought a motorcycle oil filter for twice what I could have paid for it shipped online. I will never go there again, nor will I recommend it to anyone. If you want to pay too much but get it today, then go there. If you want to find it for less, then shop around. read more

I bought a new jetski there in 2009. In 2011 the engine seized up. They said $6,000 for them to rebuild. It took them 2 years to do it and now the supercharger has seized up. They say that will cost $3700 to replace. This ski was babied and Sunrise did all of the regular scheduled maintenance. Now this is more of a Kawasaki lemon but Sunrise as the dealer did not want to do anything to help me except for wanting to charge me $1000 over retail for a replacement ski. I will never buy from them again period!!!!!! read more

After the sale, these people are unresponsive and not interested in customer service or communication. STAY AWAY and take your business somewhere else. read more