Big Wood Customs serviced our Harley with a tune‑up and a new tire, and the experience was…read moreexcellent. The work was done right, the customer service was top‑notch, and the team was extremely accommodating. Great value and work. The shop is very clean and well‑run. Highly recommend.

I avoided this shop originally due to the lack of reviews on yelp, but as luck would have it my…read morebike darn near overheated right in front of the shop as I was on my way home. I stopped in to get my fluids checked and to get an oil change just to clear my mind for an upcoming road trip and what I was met with was the warmest group of guys imaginable. The oil change I received was on par with my expectations, but the service kinda blew me away. I found myself in a deep conversation about life with the assistant Wood (owner and also veteranhad in the shop that day and since it was hot Wood offered me a bottle of water. When I asked him later how much he declined to make money because he said it was too hot outside for me not to drink it..... wait what? You mean to tell me that I came in for a simple service and you not only did not try to upsell me or gouge me on the price of the change, but you gave me free water?... Where have you been all my life? He suggested a few mods to my bike from admiration and not from (where is my next dollar coming from) this right here is how you keep a customer. I will be back for some bike mods in the near future. This guy is the truth. I would say this is the mom & pop shop you have been looking for for that tailored customer service experience.

Pat is very talented. Did a great job installing a custom swing arm and rear brake caliper. He also…read morecut some custom spacers for my rear shocks which made a huge difference over the ones provided by the manufacturer. Safety is really important to Pat and he will make sure your bike is safe to ride. Had a little hiccup when I got the bike home but Pat immediately took ownership and resolved the issue and while he had the bike he even drained the primary and adjusted the clutch at no extra charge. Pat also solved an electrical issue with a turn signal that other shops had said they fixed.

How can you go wrong with $5 for Live music, cool rides, a bikini car wash and free brews?! The…read moresimple answer is: YOU CAN'T! The weather was perfect for their 99x Rock event. I'm always looking forward to these things. I've even been by the shop to see what they could do with my ride and they were honest with the pricing and everything. You don't see that often in these shops. Most of them get your bike in there then nickel and dime you left and right until you're reaching for your wallet and it's empty. I can't wait for the next round to see what they have worked on in the garage! Great job fellas!

Such A Great Experience! I got referal from a former employee to call and speak directly with…read moreOwner! Such an amazing shop and great customer service and staff. Owner and His Wife are lovely and The Bonus Family Member Millie was super cute and welcoming. We got our son the best gift ever a Dirt Bike. The owner threw in a helmet and the whole experience started to finish was great!

Thank you for the service on my motorcycle. These guys are professional, responsive and got my…read moremotorcycle repairs done expediently. Very happy with their service. Thanks Sam!

I don't think there's any other spot I would recommend other than sunrise cycle I dropped my bike…read moreoff early in the week and I asked if I could order a tire to their location. They said that's fine. After four days of letting my bike sit in their shop while they worked on 100s of bikes all throughout the week, I finally came in because I got the news. FedEx had lost my package. They were Johnny on a spot. The front cashier ALEIDA asked me if I wanted to go pick up a different tire and I told her that was my only transportation I told her I could Uber, but she said that she wouldn't allow that. so she went out her way and picked up my tire for me so they could get started on my bike. The mechanic LOGAN came up to me. He said there's a lot of bikes in front of you, but I will get you done today. So after hours of him working on 10+ ahead of me the team stayed late just to get me back on the road talk about AMAZING service and care for other Riders. Big shout out to ALEIDA and LOGAN. Sunrise is a great team. huge respect 10/10 would definitely be back for anything.

I stopped by Sunrise Cycle recently to take a look at their inventory and it was a great…read moreexperience. They are conveniently located at 1559 East Little Creek Road in the heart of Norfolk. The staff was friendly and very knowledgeable about their product lines. They asked great questions and I will be back when I'm ready to purchase.

This guys a rip off! Took my 1989 Electra Glide Classic there for a carburetor cleaning/rebuild,…read moreWhen I got the bike back it ran like crap. So, I took it to a REAL mechanic who in turn sent me pics of a completely UNTOUCHED carb. And, on top of that he kept my bag of jets! The entire time he talked he complained about everybody bringing "all these old bikes in for me to work on". Wah, wah, wah. Take "custom " off the sign then, dipshit!!! This guy is a liar, a thief, and most definitely NOT A CUSTOM mechanic. Don't expect him or his creepy "wife" to be in business for very long.

Took my Harley Davidson Street Glide to get audio and airride installed in March 2021 which cost me…read more$2900. Asked them if it would be done before April 23 so I can go to Men & Women How Like To Ride in Ocean City because if not I wasn't going to rent this house.They told me it would be so go ahead and rent the house.When close to that time came I went to check on bike and absolutely nothing was done to bike except my switches for airride was ran from handlebars.So I lost money on the house I rented that cost me $400.So middle of May comes and I walk in and the y just had my front wheel on bike without the airride wired up or nothing done from previous visits.So while there I walk to my bike and Debbie who works there comes back to where I was with bike and I ask if the airride is installed.She gets smart with me and says the wheel is on the bike so push it the hell up outta here.With that being said I walked out of there shop and go get a trailer to come get my bike and my parts that I brought.So they loss my Sony 7000 keep my wiring that I payed $500 for.I bought a Soudigital 2400 amp from them.So took my bike Big Woods Customs and had everything done there.While hooking up everything the amp that I had bought from them was bad.So I call them and they told me to bring it and they will send out to get fixed,no not give me a new amp but to get fixed.So now they have a Sony 7000 that was on back order for week so I had to use a used Sony 5000 out of a display and they have my amp.So I take them to court.They tell judge that they did most of the work and that they found my Sony 7000 under there couch,by the way when I was there to pick up parts Debbie and I looked all around the couch and under it so that was BS they used it on another bike that was at his shop but didnt know that they were on back order.They written up invoices showing parts that they credited me that I never ever heard of.They also told judge that they refunded/credited me for my amp that they told me they were sending back to get fixed and had phony invoices for that as well.So besides me losing $2900 on work being done on bike,they also got me for $400 from my house rental and also got me for my amp.BASICALLY is wasn't about the money.ITS ABOUT GETTING RIPPED OFF BY THESE SHADY SHOP LIKE PETE'S CUSTOM CYCLES.And believe me that every event I go to I am going to tell whoever and might even get some Tshirts made letting people know about that shady shop.RIP OFF ARTISTS AT ITS BEST.

Dan "The Man" Jones is a straight up guy who quickly diagnosed and fixed the problem with my…read morescooter that was worked on by the guys up the street on Newtown Road. He didn't even charge me since he only spent 10 minutes on it which says a lot about his integrity. Very reputable and professional company that I highly recommend.

Really friendly and knowledgeable guys. Got my bike tuned for a reasonable price. Seemed really…read morebusy, so took a week and a half, but really enjoying how my bike's riding now!

Excellent at color-matching!…read more I added a fairing to my motorcycle and Craig matched the fairing paint color perfectly to the battery cover I sent along as a sample. He also hand painted a white pinstripe line around the fairing, it was perfect! Amazing workmanship! Hard to find this kind of old-school craftsmanship and skill anymore.

I rented Budget Truck in Maryland and returned it at L&M Scooter &Auto Repair.Right before I…read morereturned the truck I filled it up at the gas station.The pump clicked off for full.The place was closed when I dropped it off.Come to find out I was charged 30 dollars to refuel.Apparently it took another 20 to fill.I was told when fueling stop once it clicks.I don't mind paying the 20 if that's what it needed but the 30 extra is redicoulous.Wont use this place again.

Took my bike in for fluid change, new tires and minor oil leak. Was told that the oil leak from…read moreprimary was due to bolts needed to be torqued. They torqued them and was told and put on job order leak stopped. Drove it home and had leak. Took to another mechanic and they identified a crack I believe he said in the gear and also found another leak. Now I get to pay to have fluids changed when the repairs are done. Horrible service. First impression was horrible and should of never left my bike there. Not recommended at all

Great service, friendly, professional staff; great prices for getting work done. Open Monday thru…read moreSaturday and they like to get the service done while you wait. If you have a small job (fluids, check up), it will be done quick. I'm sure they'll accommodate bigger jobs too.

I brought in my 2003 Magna that hadn't run in about 22 years and Mike made that thing purr like a…read morekitten again. I filled out the appointment details online but didn't hear back from them so I called and one of the mechanics told me "I'm too busy to pay attention to that online BS just bring the bike in and we'll look at it". They are busy and it took them about a month to get the repair estimate but once I gave the go ahead they were terrific about keeping me updated about the status of the work being performed. After Mike got done working on it and I took it down Tidewater on the way home the bike ran like brand new. Of course it helped that I had drained the tank before putting it into storage. Real old school, reliable way of doing motorcycle maintenance.

*****Racially profiled and accused of stealing during a test drive. *****…read more I came in to look at an ATV, I had already been in contact with CAMERON THE GENERAL MANAGER about a month before this. My jeep was in the shop so I wasn't able to buy one then. I went in and talked to CAMERON THE GENERAL MANAGER, he showed me the ATV and I asked if I was able to test drive the ATV. He asked for my license and I gave it to him. I rode down their road for maybe 4 seconds. I was trying to do a U-turn only to see CAMERON THE GENERAL MANAGER, chasing me down on a dirt bike and yelling something. I went into the main road to turn around and at this point he is right next to me. He cursed at me to "turn the fuck around" and I told him that's exactly what I am already doing.... We get back to the dealership and he asked me "so what did you think?" I said what was that about, did you think i was trying to steal this? He said "you never know" I asked him if people have come here to steal before he said "well they tried but i chased them with my dirt bike." I told him I'm not sure how many thieves text you from their personal number, drive their personal vehicle, and give you their license before they would steal something. I'm wondering if those same thieves were just people that requested a test drive like me. I asked for my license back and left. He did try to claim he was chasing me because I was in the main road, but he was flying down the street before I even turned into the main road so I know that is not true, it's an excuse. Extremely embarassing . I do not adivse you to buy here if you are a person of color.