Such A Great Experience! I got referal from a former employee to call and speak directly with Owner! Such an amazing shop and great customer service and staff. Owner and His Wife are lovely and The Bonus Family Member Millie was super cute and welcoming. We got our son the best gift ever a Dirt Bike. The owner threw in a helmet and the whole experience started to finish was great! read more

Fusion Cycles - Motorcycle Repair Near Me - Virginia Beach, Virginia

Thank you for the service on my motorcycle. These guys are professional, responsive and got my motorcycle repairs done expediently. Very happy with their service. Thanks Sam! read more

This is going to be long, so I apologize for that. First impressions where great, everyone seemed nice. I still think the rest of the staff is nice because I haven't had any issues with them. My issue is with the sales person who sold me the moped. The thing that negatively affected my review is when I had a concern about what I signed up for. I guess I didn't really understand what it was I signed up for and that's on me. The thing is when I got my first bill, I wasn't expecting it to say that I was paying what I thought was the monthly payment biweekly. The sales person gave me their number so if I had any questions I can call or text. I texted them making sure I was reading it correctly but also texted that it was more than what they said (because I remember him saying it was 225 a month, maybe I'm remembering it wrong) I didn't get a reply so I waiting until they opened the next day. When I called him, I said the same thing and he said I was calling him a liar, when that's not what I said at all. He proceeded to tell me he has everything recorded on camera if i would like to see that.. I kind of think the way he replied was unprofessional, and I wish that he could've talked to me more professionally? Maybe I just don't remember it correctly but I wasn't being rude about it, I don't think. The conversation switched because he said that, that they could've done was traded for a cheaper ride or called the bank to see if they would work something out on the payments (I ended up calling the bank myself and they can't lower your biweekly payment permanently, only temporarily for 3 months and you do not want to do that if you got the same interest as I do) The bank I signed my contract with and them have a 90 day thing where the max you pay in interest is $40 & from what I understand is that if you pay in full in the 90 days then that's the max you pay in interest biweekly. If my contract says I'm making 26 payments , how am I supposed to pay that amount in 3ish months? More context to add, I had to use a cosigner, my husband. They let me get information from him over the phone and finish the application process without him even having to come inside the shop physically or even talk to the sales person at all. He didn't even have to sign anything. Which was convenient for me at the time but now I'm hindsight, should've been a red flag because I basically signed my husband up for this. My husband was rightfully upset , he ended up calling them, he was not very nice and I'm embarrassed by that because he talked to people that weren't even involved in me buying the moped. To those people, I'm very sorry that you had to deal with that. The sales person never called me back , I let him know I called the bank myself and only had limited options but he never replied or called me back. I haven't received my official paperwork yet, which my temporary registration is going to expire soon. I have too much anxiety to even ask them anything at this point. I'm going to end this by just warning people, please if you are not knowledgeable about financing bring someone who is and have them explain to you what you are signing up for. If you have a cosigner, make sure they are there so that you both know what you are signing up for. Don't feel dumb for asking them to simplify it either, you NEED to know what you're signing up for.. read more

Great customer service and turn around time for work! They worked with me and have a delivery service if needed. read more

liars and thief's do not go here called to get an estimate today Sept 8 2025 and spoke with Sam i asked how much to get 4 new tires installed and would bring the tires and rims to them can you believe he told me 60.00 and that was the shop minimum they would have to close the shop and it would take 2 people called discount tires they said no problem 16.00'a tire then went on you tube and saw how easy it was and ended up doing myself very easy those crooks I can't believe people fall for this scam stay away from this place you have been warned they are liars and thief's and I quess they think the American public are all stupid unbelievable I am serious scam artist at work at this place get other quotes and estimates and you will see for yourself read more

Justin and Mike took great care of us and answered all of our complicated questions. Feels like family here.

There aren't enough stars! This place was top notch. We took our teenage son in to purchase a moped and they were so patient with him and showed him everything he needed to get used to his new bike. They go above and beyond! read more

Customer service was cool and all but I had this 200cc dual sport for 600 miles. I baby it because it's all I have to get me to and from work never exceeding 50mph. Today I was on a main city road with cars flying all around me, a large piece of metal broke off of the oil cap threading and seized the engine causing the rear wheel to lock up. If I was not an experienced rider I would not be walking it off right now. I do not recommend their products for street or off-road purposes. Stay safe read more

Fusion Cycles - Motorcycle Repair Near Me - Virginia Beach, Virginia

This is an bad service it took over an month to get my moped fixed , they keep saying there waiting on parts I DO NOT RECOMMEND BUYING ANYTHING FROM THEM TAKE HEED ,they are con men , and they will be dealt with accordingly. read more

Mike and Justin took great care of us from the moment we walked thru the doors. It was a fun experience. Definitely highly recommend for your cycle needs! Go Chiefs!! read more

I was working with David to purchase a Lifan KPM. I wasn't able to get financing but the service David provided was exceptional!! David didn't make me feel like he was just trying to sell me a bike. David went out of his way to try and help me get a bike. He even provided me with a charger when my phone died lmao . Everyone was super nice and helpful. I would definitely recommend coming here to purchase a bike or scooter! read more

I can for the first time in my life say that I am appalled by the way the manager Scott thinks is acceptable to speak to his customers. I bought a Tao Tao pony back in may of 2020, and after almost a year of not being able to find an appointment to register it, and plenty of mechanicals problems, I sold it to a friend. Now, my friend didn't know that it has to be registered by the original owner, otherwise it's title skipping. In this case, I am moving out of state in 3 weeks to travel for work and will not be here in time for an appointment, since they are booked out to late June and mid July. Our solution? Add him as a co owner. After waiting at the shop for half an hour, I spoke to Scott who assured me that if I brought in the certificate of origin, he would add my friends name to the certificate using "or". I asked about the bill of sale as well, and he said there was nothing he could do. One call to the DMV later to make sure what I was doing was legal, I was informed that I could add my friend as a co owner and have the dealership reissue and backdate a bill of sale with my friends name on it, so he could register it. I was very happy about this and how it was all coming together, so I gave Scott a call. As soon as I asked if he would be willing to rewrite the bill of sale, as approved by the DMV, he became extremely aggressive, asking "Tatiana, is this the ONLY way you can have it registered". To which I replied, "according to the DMV this is the only way to have it registered under his name without going through me first". Following this he began to accuse me of asking him to forge documents and lie to the government, at which point he said "I'm not going to change the bill of sale because I sold it to YOU not HIM" ignoring the fact that I simply wanted his name ADDED and not REPLACING my own. Eventually, I got tired of him yelling and cutting me off asked him why he was being so aggressive and yelling at me, for he apologized saying "I think we were both talking over each other" which is not true in the least, but whatever helps you sleep at night Scott. Following this i said "I understand if you're not comfortable rewriting the document, but I don't understand your aggression. I will bring in the CO to have his name added" at which point he refused and said he wouldn't, even though earlier in person and in front of his employees, he said he would. I asked "are you saying you lied to me?" He tried to avoid the question, and when I asked again, he said "yes I lied to you" and then proceeded to say goodbye and hang up on me. I understand that he may not have felt comfortable, but as someone who had the support of the DMV, and was only looking for solutions, it felt more like Scott was trying to prove that he was the one who called the shots. I can't believe I had to endure this, especially given my situation, and that he feels comfortable speaking to those who need help, and even lying. Considering it doesn't change the amount of money I paid him a year ago, it would have taken him 20 minutes maximum to add my friends name and rewrite the bill of sale. Instead? We are left panicking with a long road ahead of us to figure out how to remedy the situation before I leave, and feeling like those who could have helped us cared more about their pride. Way to go Scott. read more

Today was absolutely by far the worst customer service I have ever experienced!!! Long story short I dropped scooter off for service checkup. Later on in the afternoon at 3:33 I received a call saying the scooter was ready for pick up. After finishing my po appointment I went straight there arriving at 4:15 and asked for my key but wanted to know if I could leave the scooter there, because I had to be all the way at the Ocean Front by 5 o'clock. I had a friend bringing me there because I wouldn't have been able to make it on time due to the time and traffic. The man behind the counter gave me my keys and told me to have a nice day everything's paid for, your good to go. Your bike will be right there whenever it is you come and get. I got back to the store at 6:20. Nobody's there and no bike out front or around back. I had a previous employee's personal number so I called and they did wut they could to help by calling someone they knew that work there. So a guy rode up to the shop and told me he didn't have a key to get in so he called his manager and the manager "piece of shit" would not help me in any kind of way. Basically saying it's not his problem. Then he said I need to sign some paper work. For wut, I don't owe you anything, and I have both keys in my pocket. So legally that is my moped and no one should have moved it. That is when he started to yell at me that it's not his problem and his employee should not have given me the key. BS... but your employee did give me the key! So that's not my problem. I even offered to give whoever money that would come up there and unlock door. And he would not turn around after just being told from the other employee he had just left. So now I'm stuck trying to find a ride to work at 4:30 in the morning. Thanks a lot fusion cycles read more

Quick to sell you the wrong part, but won't return it despite having the original receipt and packaging. There are no signs or fine print that says they will not take returns. First and last time I will visit this place. read more

This is the worst business I have ever seen. They told me they could fix something on my bike, I brought it in and when I called to check on it they wouldn't answer my texts or calls for over a month. When I went in they were disrespectful and rude. They were disorganized and couldn't even find the key to my bike. They gave me back my gas tank in a worse condition than when I brought it in - completely rusted out- said sorry and did nothing to fix the problem. I would stay away from this shop. read more

Bought scooter end of June 2020 every thing seemed ok in the beginning wrote good reviews time has changed my opinion. 6 months later update Fusion Cycles my scooter has been in your shop now for almost 2 months not 2 weeks but 2 MONTHS. I don't know why it takes two months to have a scooter fixed. It has been in the shop more time then i have had it in my possession. Bought at the end of June has been in the shop for repair at least 6 different times but this time takes the prize. 2 MONTHS. I'm at my wits end. The lemon law does apply to scooters. I need a better explanation then they sent the wrong parts. 3 times in a row. Not happy at all. But I want to believe that Scott has no idea how long its been there. Right now im speechless. read more

Never have any parts in stock it's no way we have to wait 14days plus longer for maintenance when you should have stuff in stock smh . And I been calling for 7 days straight to figure out the size of my swing arm bolt for my coolster 125 and nobody in parts can give me the size but offer to order it for me at $32 when I found one for 10 bucks but don't know the size. But overall it's a wonderful staff and very professional read more

Questionable business practices. Friendly staff. $$$ watch for added excessive charges.

I dropped my son ATV off on the 25th of June for repairs an today July 12th I CALLED they after leaving a message with no return call an was inform that it would be another week for a AXLE for an ATV. Not a Mercedes or BMW an ATV so that would be 4 weeks so MAKE sure that you know whom you dealing with because anybody can see it don't take that long not unless my SKIN not welcomed read more

all they care about is money. they are friendly at first and promise you the world but when it comes time to deliver they drop the ball in every way: quality of service after the sale, the service department itself and management is all over the place read more

Awesomedealer. Love my new bike! Thanks to Juan and Scotty are great. If you want a scooter, come here.

Made the trip here today from Greenville, NC. I was very happy with the service I received, my salesman Chris seemed pretty confident, and helped ease some of my concerns. Overall great experience, and I'm happy with my purchase. read more

I can't begin to explain how bad their service was and still is. They took on a job that they couldn't handle, then they made it worse and claimed that it wasn't their fault. To add to it, they refused to do anything to resolve the issue. Do not use this glorified scooter shop for anything, especially if a mechanic named Juan is working on your bike. They said it would take 4 days to do this job and it took 4 weeks before they even answered their phone. They ignored calls and texts because they didn't want to admit they couldn't do the job. Just go to cycle world or literally any other shop besides them cause they will break your stuff and do nothing about it. read more

Took my scooter in for tire replacement and rear brake drove it there averaging 35-40mph now the average is 25 they claim they didn't do anything. Also was charged a digonstic fee to have the mechanic look at my rear brake when I couldn't stress enough not and just replace they did not and just looked at. Worst service ever chinese garbage DO NOT BUY save your money and get a japanese scooter also in the first 70 days I noticed my fuel line was leaking they charged me 60 dollars to "fix" it come to realize that just the vibrations/bumps from the road make a tear in it had this back for nearly a year and had to replace most of it already muffler and exhaust fell off around 1100 miles before 3000 miles I've had to replace the starter, left throttle, spark plug, carburetor, belt, starter bindex also had to purchase 25 feet of fuel line cause every 3-4 days a tear appears in the fuel line so disgusted with their service and merchandise again GO SOMEWHERE ELSE DO NOT BUY WHAT THEY ARE SELLING read more

This is the second bike that I purchased from this company before the current employees were there. This company has the worst unorganized employees ever. It is unbelievable that this company is still running for nothing but the owner who is nice; however, has rude and incompetent people that he has hired. I brought my scooter in for repair under the advisement of the owner to which I did business with. I was told that it needed a part and I have a warranty on parts per the owner and was told by the rude employee that I would have to pay for the part, which they were to order one month later, no part, no bike and no one called to communicate the status. I brought the bike in for one thing and they are trying to say it is something wrong that I did when I had NOTHING to do with the broken part that they are to replace. When I called to inquire and voice my frustrations I was met with rude unorganized female workers who were for a lack of words female dogs. They displayed no concern for their consumers or how they are representing the company from which they work. You would think that they would have more respect for the persons who make it possible for them to obtain a check. I was hung up on during one call and when I called back I was advised that I could either be patient or come get my bike and pay a fee. A month in a half later, I think I have been patient enough and need some form of compensation for my time. It's sad that people lack basic customer service skills nowadays and I am utterly disappointed in the treatment that I have received. I asked for the owner because I know he would not want his customers treated like this and was denied access to the owner. read more

$8000 in my pocket and idiot salesman wanted my id to give me price on 3 scooters on sale for 1599 each then tells me he can do 6000 on 3 (ripoff)claims taxes and fees i ask about those fees and he doesnt even know what they are . i thought i was going to have a new toy and ride with my friends instead im wasting my time telling the truth about my experience. they prob only sell to people who need financing and rip them off.they lost 3 sales and the owner needs to purge salesmen who cant close . shortman syndrome im ordering from manufacturer. read more