The crew at Cycle Word are great! I walked in on a Saturday at 1pm with a loose tire and rim…read morereplacement and they got me taken care of on the spot! Highly recommended with great customer service!

I've always wanted to ride a motorcycle, just one of those things where reality meets fantasy. I…read moregrew up with a brother (back when he was still nice!) who rode motorcycles and I remember as a teenager trying one time to switch gears and braking while not having to worry about balancing with my brother riding with me. Just 1 time! Then came the movie The Matrix in my adult years where Trinity in her catsuit riding the Ducati made me envision myself wanting to ride a bike by the time I turn 60. So being bored and thinking am 1 year away from my age limit to get a motorcycle, I ventured into Cycle World. The space is deceiving. The inventory of motorcycles, jet skis, ATV's is huge, overflowing into their garage/service area and into a back building section. Patrick was really nice, showed me a Honda Rebel 300, my only goal was to make sure it seats low enough for my feet to be well planted on the ground and that the bike isn't to heavy to handle. Patrick explained the features of the bike, and even gave me info for bike school, gave me discount code to get $50 off the 2-day class.

I came in this morning to look for a Shoei RF1400 helmet and Cardo Packtalk Edge. Cam was…read moreincredibly helpful in sizing me for the helmet, snagging the Cardo, installing the Packtalk to the helmet, and instructing me on how to operate the unit. Thank you Cam! You made the experience great!

I decided to give this CG another shot since they had what I wanted in stock. This time I went on a…read moreweekday morning and was promptly greeted by professional, friendly and attentive staff that were willing to help if needed. Im very pleased with my last visit and won't hesitate to go back if needed.

I recently started by All Out Cycles to check out their latest inventory. They have a great…read moreselection of the top brands available. The staff is friendly and knowledgeable. Great experience even though I didn't purchase anything on this visit.

Land and sea toy store for adults. Sell/service jet skis, pontoon boats, Indian motor cycles, and…read moreATVs. Also sell gear and accessories related to all mentioned. Buddy had his jet ski tuned up here and said they're the best in skill and service. Loaded it up ourselves post payment. Restroom on site.

I brought in my 2003 Magna that hadn't run in about 22 years and Mike made that thing purr like a…read morekitten again. I filled out the appointment details online but didn't hear back from them so I called and one of the mechanics told me "I'm too busy to pay attention to that online BS just bring the bike in and we'll look at it". They are busy and it took them about a month to get the repair estimate but once I gave the go ahead they were terrific about keeping me updated about the status of the work being performed. After Mike got done working on it and I took it down Tidewater on the way home the bike ran like brand new. Of course it helped that I had drained the tank before putting it into storage. Real old school, reliable way of doing motorcycle maintenance.

*****Racially profiled and accused of stealing during a test drive. *****…read more I came in to look at an ATV, I had already been in contact with CAMERON THE GENERAL MANAGER about a month before this. My jeep was in the shop so I wasn't able to buy one then. I went in and talked to CAMERON THE GENERAL MANAGER, he showed me the ATV and I asked if I was able to test drive the ATV. He asked for my license and I gave it to him. I rode down their road for maybe 4 seconds. I was trying to do a U-turn only to see CAMERON THE GENERAL MANAGER, chasing me down on a dirt bike and yelling something. I went into the main road to turn around and at this point he is right next to me. He cursed at me to "turn the fuck around" and I told him that's exactly what I am already doing.... We get back to the dealership and he asked me "so what did you think?" I said what was that about, did you think i was trying to steal this? He said "you never know" I asked him if people have come here to steal before he said "well they tried but i chased them with my dirt bike." I told him I'm not sure how many thieves text you from their personal number, drive their personal vehicle, and give you their license before they would steal something. I'm wondering if those same thieves were just people that requested a test drive like me. I asked for my license back and left. He did try to claim he was chasing me because I was in the main road, but he was flying down the street before I even turned into the main road so I know that is not true, it's an excuse. Extremely embarassing . I do not adivse you to buy here if you are a person of color.

Bought two new tubes and tires for a retro Murray cruiser. They had the white walls in stock and I…read morewas in and out quickly. Workers have always greeted me and are very courteous in person and on the phone.

I went to this shop with a cheap hardtail mountain bike for a tune up, not a smart ass line of…read moreinsults from an overweight middle aged prick. I knew what kind of bike it was. I knew the deal, I bought it basically to destroy and have fun doing it. These guys were so rude and insulting I don't even want to go back for the bike. They had a terrible selection of bike and zero parts and with the attitudes of the staff it's amazing they're open. If I could give negative stars I would. If this guy had spoken that way to a younger me it wouldn't have ended with a bad review. Go to the ReCycle Factory down Colley by ODU, they're actually friendly non-judgmental And they have an actual selection of bikes and hardware.

Went down on my 22 Ultra in York County. SSHD Collision Repair took care of my bike, ordering…read morenecessary parts and making required repairs. They kept in constant communication with my insurance adjuster. My bike came back like new!. Already 1,500 miles on it since the repairs and it's running great. I can't say enough how much I appreciate them.

This has been the best dealership I have ever been to. The entire process from walking in to riding…read moremy bike home. Dean was the sales associate who was very knowledgeable and had all the right answers to my question. from the very minute I walked in I felt welcomed. not once was I pressure or did he perform any sales tactic you might encounter at a dealership. he kept it professional from start to finish. They also were easy to deal with when it came to a reasonable price point. if your looking to ride and hesitant of the experience give Southside a shot. I propose they will not disappoint. Also they give out the $350 Harley Navigation for free with the purchase of a motorcycle. that's a reason alone to give them an opportunity.

I'm a long time customer (since 2000) of both Bayside and Southside HD. Bought 2 new bikes from…read moreeach of them and I am particular about service. When it comes to sales, there's no real difference between dealers, what sets one apart from the other is post-sale follow-up and service. To make a long review short(er), I bought my last Harley from Bayside because they could get it in a reasonable time. On delivery, the mechanic (a true wrench) took the time to explain everything and made some adjustments and installed a lot of additional parts I wanted. Each step of the way, I trusted his advice and solid craftsmanship in taking care of my bike. A good man! The Service Dept "customer facing staff", was not quite such a great experience, seeming aloof and certainly knew more about the customer and what they wanted than the customer. As with many others (including the mechanic) had done, I left for another dealer. Fast forward to today. All three HD dealers in SE Virginia have been consolidated into one, at the old Bayside HD location. Needing service I stopped by to schedule it in person. The new dealership, Ironclad HD, was an exercise in organized chaos and cat herding. Trying to combine the inventory and customer base of three dealers in the region is no small feat. But, I found that the initial "meet and greet" with the service staff was professional and as good as could be expected. I scheduled an appointment for a routine oil change and was glad to see they honored the pre-paid maintenance agreement I had when I purchased the bike. So I bring it in for service this morning and found the disarray of a couple weeks ago was lessened, but the service staff seemed very positive still. Also found out that my favorite mechanic had returned. Bonus. My low expectations for the experience were shattered! From initial check-in to walking out the door at the end, communication with the service writer, Vegas was timely and on point all the way. Now granted, this was a simple routine maintenance visit but if I got treated like this every time, that's a thousand-fold improvement over the previous service staff. Bravo Zulu (as we say in the Navy) Vegas and the Ironclad staff, you've brought at least one customer back. Just please, PLEASE do something with your customer waiting area. That was the most spartan, uncomfortable experience since I had to hot-rack on an FFG-7........ Of course, Ludacris blaring as background music wasn't the most enjoyable either. Just one old white guys opinion....... Looking forward to future visits.