Pat is very talented. Did a great job installing a custom swing arm and rear brake caliper. He also…read morecut some custom spacers for my rear shocks which made a huge difference over the ones provided by the manufacturer. Safety is really important to Pat and he will make sure your bike is safe to ride. Had a little hiccup when I got the bike home but Pat immediately took ownership and resolved the issue and while he had the bike he even drained the primary and adjusted the clutch at no extra charge. Pat also solved an electrical issue with a turn signal that other shops had said they fixed.

How can you go wrong with $5 for Live music, cool rides, a bikini car wash and free brews?! The…read moresimple answer is: YOU CAN'T! The weather was perfect for their 99x Rock event. I'm always looking forward to these things. I've even been by the shop to see what they could do with my ride and they were honest with the pricing and everything. You don't see that often in these shops. Most of them get your bike in there then nickel and dime you left and right until you're reaching for your wallet and it's empty. I can't wait for the next round to see what they have worked on in the garage! Great job fellas!

The crew at Cycle Word are great! I walked in on a Saturday at 1pm with a loose tire and rim…read morereplacement and they got me taken care of on the spot! Highly recommended with great customer service!

50% mark up on a farm 4 wheeler? They list a low price online and then have "Assembly" and "Prep"…read morefees that tally above 50% of the asking price for a unit that has been sitting onsite for over a year. Oh, and they won't quote over email or phone. Save your money and time; avoid these guys, there's better dealers in the region within 90 minutes.

I came in this morning to look for a Shoei RF1400 helmet and Cardo Packtalk Edge. Cam was…read moreincredibly helpful in sizing me for the helmet, snagging the Cardo, installing the Packtalk to the helmet, and instructing me on how to operate the unit. Thank you Cam! You made the experience great!

I decided to give this CG another shot since they had what I wanted in stock. This time I went on a…read moreweekday morning and was promptly greeted by professional, friendly and attentive staff that were willing to help if needed. Im very pleased with my last visit and won't hesitate to go back if needed.

I recently started by All Out Cycles to check out their latest inventory. They have a great…read moreselection of the top brands available. The staff is friendly and knowledgeable. Great experience even though I didn't purchase anything on this visit.

Land and sea toy store for adults. Sell/service jet skis, pontoon boats, Indian motor cycles, and…read moreATVs. Also sell gear and accessories related to all mentioned. Buddy had his jet ski tuned up here and said they're the best in skill and service. Loaded it up ourselves post payment. Restroom on site.

This place has some history to it, a lot of it is still hanging about in the dust coating the…read moreshowroom floor. Don't take this the wrong way however - there is a certain amount of charm to an older dealership that's survived the ups and downs over the years in the motorcycle industry yet somehow continues to open the doors every morning. It establishes an unspoken trust in an industry riddled with untrustworthy types. Take it from me, I used to work in it. Having said that - this is the motorcycle shop an enthusiast, weekend warrior or someone just starting out can buy a bike, get it serviced or fill a parts order without having to second guess the professionalism or integrity of the staff. That's increasingly rare these days but appreciated nonetheless.

I brought in my 2003 Magna that hadn't run in about 22 years and Mike made that thing purr like a…read morekitten again. I filled out the appointment details online but didn't hear back from them so I called and one of the mechanics told me "I'm too busy to pay attention to that online BS just bring the bike in and we'll look at it". They are busy and it took them about a month to get the repair estimate but once I gave the go ahead they were terrific about keeping me updated about the status of the work being performed. After Mike got done working on it and I took it down Tidewater on the way home the bike ran like brand new. Of course it helped that I had drained the tank before putting it into storage. Real old school, reliable way of doing motorcycle maintenance.

I recently needed to get a new bicycle and had been looking to take a test drive on an Electra. I…read moresaw East Coast was an Electra dealer and decided to stop in on a whim, no intention of buying a bike, to do some in-person research. The staff was super friendly, asked what I was looking for in a ride and actually steered me toward a Trek. I test drove the bike I came to try then the Trek and was really impressed with the Trek's ride. And, speaking of test drives, they have a test track (just around the block) that does a good job of giving you a good test drive--it had a little slope to experience gearshifts, potholes to test the suspension, and was scenic to boot. I liked the Trek's ride so much so, that I paid for that model and the necessary extra equipment (kick stand, back bike rack for panniers) right on the spot. They even installed the kickstand and the rack for me while I went home to get my bike rack and my wife who also tried and purchased a Trek for herself. And, while I paid more than the bicycle I'd originally come to try out, I am sublimely happy with my choice. I've ridden four out of seven days this last week and am loving this new cycle. That kind of service adds a value I can't even begin to put a price tag on. In short, they're not at all pushy, they listened to what I wanted to do with the bike (exercise, cycle to the grocery store) fitted my bike to me perfectly, and their service team was incredible. Love this shop!

I went to this shop with a cheap hardtail mountain bike for a tune up, not a smart ass line of…read moreinsults from an overweight middle aged prick. I knew what kind of bike it was. I knew the deal, I bought it basically to destroy and have fun doing it. These guys were so rude and insulting I don't even want to go back for the bike. They had a terrible selection of bike and zero parts and with the attitudes of the staff it's amazing they're open. If I could give negative stars I would. If this guy had spoken that way to a younger me it wouldn't have ended with a bad review. Go to the ReCycle Factory down Colley by ODU, they're actually friendly non-judgmental And they have an actual selection of bikes and hardware.

I went here for an emergency present situation two days before Christmas. I was looking only in the…read moregifts and apparel section, on the right when you walk in. I wandered and made a couple laps around the same few displays of items: t-shirts, hats, various beverage vessels, bags, and the like. One of the associates offered his assistance and I explained my situation: I ordered my grandfather a Harley Davidson blanket from Amazon. I did not open the box for a few days because, well, I assumed the blanket I'd ordered would be inside. Wrong. I got a plain blue blanket that I wanted a refund for, hence, I had to drive over to Southside for an emergency present. Anyway, the associate (I regret not getting his name) was very kind, ultimately helping me decide on a nice thermos. He also explained why I couldn't get my hands on a HD blanket. Everyone I'd talked to who worked there had great attitudes. My favorite part was the complimentary (but offer a gratuity) gift wrapping by the door as you leave. They had beautiful HD wrapping paper to choose from, bows, and gift tag stickers. A very good experience!

Went down on my 22 Ultra in York County. SSHD Collision Repair took care of my bike, ordering…read morenecessary parts and making required repairs. They kept in constant communication with my insurance adjuster. My bike came back like new!. Already 1,500 miles on it since the repairs and it's running great. I can't say enough how much I appreciate them.

Great customer service! From finding the correct bike, to fixing the bike you have and making…read moresure all your safety gear is up to date these guys know what they are doing! I always feel like they listen and take care of all my Harley needs.

I'm a long time customer (since 2000) of both Bayside and Southside HD. Bought 2 new bikes from…read moreeach of them and I am particular about service. When it comes to sales, there's no real difference between dealers, what sets one apart from the other is post-sale follow-up and service. To make a long review short(er), I bought my last Harley from Bayside because they could get it in a reasonable time. On delivery, the mechanic (a true wrench) took the time to explain everything and made some adjustments and installed a lot of additional parts I wanted. Each step of the way, I trusted his advice and solid craftsmanship in taking care of my bike. A good man! The Service Dept "customer facing staff", was not quite such a great experience, seeming aloof and certainly knew more about the customer and what they wanted than the customer. As with many others (including the mechanic) had done, I left for another dealer. Fast forward to today. All three HD dealers in SE Virginia have been consolidated into one, at the old Bayside HD location. Needing service I stopped by to schedule it in person. The new dealership, Ironclad HD, was an exercise in organized chaos and cat herding. Trying to combine the inventory and customer base of three dealers in the region is no small feat. But, I found that the initial "meet and greet" with the service staff was professional and as good as could be expected. I scheduled an appointment for a routine oil change and was glad to see they honored the pre-paid maintenance agreement I had when I purchased the bike. So I bring it in for service this morning and found the disarray of a couple weeks ago was lessened, but the service staff seemed very positive still. Also found out that my favorite mechanic had returned. Bonus. My low expectations for the experience were shattered! From initial check-in to walking out the door at the end, communication with the service writer, Vegas was timely and on point all the way. Now granted, this was a simple routine maintenance visit but if I got treated like this every time, that's a thousand-fold improvement over the previous service staff. Bravo Zulu (as we say in the Navy) Vegas and the Ironclad staff, you've brought at least one customer back. Just please, PLEASE do something with your customer waiting area. That was the most spartan, uncomfortable experience since I had to hot-rack on an FFG-7........ Of course, Ludacris blaring as background music wasn't the most enjoyable either. Just one old white guys opinion....... Looking forward to future visits.

This is going to be long, so I apologize for that…read more First impressions where great, everyone seemed nice. I still think the rest of the staff is nice because I haven't had any issues with them. My issue is with the sales person who sold me the moped. The thing that negatively affected my review is when I had a concern about what I signed up for. I guess I didn't really understand what it was I signed up for and that's on me. The thing is when I got my first bill, I wasn't expecting it to say that I was paying what I thought was the monthly payment biweekly. The sales person gave me their number so if I had any questions I can call or text. I texted them making sure I was reading it correctly but also texted that it was more than what they said (because I remember him saying it was 225 a month, maybe I'm remembering it wrong) I didn't get a reply so I waiting until they opened the next day. When I called him, I said the same thing and he said I was calling him a liar, when that's not what I said at all. He proceeded to tell me he has everything recorded on camera if i would like to see that.. I kind of think the way he replied was unprofessional, and I wish that he could've talked to me more professionally? Maybe I just don't remember it correctly but I wasn't being rude about it, I don't think. The conversation switched because he said that, that they could've done was traded for a cheaper ride or called the bank to see if they would work something out on the payments (I ended up calling the bank myself and they can't lower your biweekly payment permanently, only temporarily for 3 months and you do not want to do that if you got the same interest as I do) The bank I signed my contract with and them have a 90 day thing where the max you pay in interest is $40 & from what I understand is that if you pay in full in the 90 days then that's the max you pay in interest biweekly. If my contract says I'm making 26 payments , how am I supposed to pay that amount in 3ish months? More context to add, I had to use a cosigner, my husband. They let me get information from him over the phone and finish the application process without him even having to come inside the shop physically or even talk to the sales person at all. He didn't even have to sign anything. Which was convenient for me at the time but now I'm hindsight, should've been a red flag because I basically signed my husband up for this. My husband was rightfully upset , he ended up calling them, he was not very nice and I'm embarrassed by that because he talked to people that weren't even involved in me buying the moped. To those people, I'm very sorry that you had to deal with that. The sales person never called me back , I let him know I called the bank myself and only had limited options but he never replied or called me back. I haven't received my official paperwork yet, which my temporary registration is going to expire soon. I have too much anxiety to even ask them anything at this point. I'm going to end this by just warning people, please if you are not knowledgeable about financing bring someone who is and have them explain to you what you are signing up for. If you have a cosigner, make sure they are there so that you both know what you are signing up for. Don't feel dumb for asking them to simplify it either, you NEED to know what you're signing up for..

Such A Great Experience! I got referal from a former employee to call and speak directly with…read moreOwner! Such an amazing shop and great customer service and staff. Owner and His Wife are lovely and The Bonus Family Member Millie was super cute and welcoming. We got our son the best gift ever a Dirt Bike. The owner threw in a helmet and the whole experience started to finish was great!