I stopped by Sunrise Cycle recently to take a look at their inventory and it was a great…read moreexperience. They are conveniently located at 1559 East Little Creek Road in the heart of Norfolk. The staff was friendly and very knowledgeable about their product lines. They asked great questions and I will be back when I'm ready to purchase.

I don't think there's any other spot I would recommend other than sunrise cycle I dropped my bike…read moreoff early in the week and I asked if I could order a tire to their location. They said that's fine. After four days of letting my bike sit in their shop while they worked on 100s of bikes all throughout the week, I finally came in because I got the news. FedEx had lost my package. They were Johnny on a spot. The front cashier ALEIDA asked me if I wanted to go pick up a different tire and I told her that was my only transportation I told her I could Uber, but she said that she wouldn't allow that. so she went out her way and picked up my tire for me so they could get started on my bike. The mechanic LOGAN came up to me. He said there's a lot of bikes in front of you, but I will get you done today. So after hours of him working on 10+ ahead of me the team stayed late just to get me back on the road talk about AMAZING service and care for other Riders. Big shout out to ALEIDA and LOGAN. Sunrise is a great team. huge respect 10/10 would definitely be back for anything.

I recently started by All Out Cycles to check out their latest inventory. They have a great…read moreselection of the top brands available. The staff is friendly and knowledgeable. Great experience even though I didn't purchase anything on this visit.

Land and sea toy store for adults. Sell/service jet skis, pontoon boats, Indian motor cycles, and…read moreATVs. Also sell gear and accessories related to all mentioned. Buddy had his jet ski tuned up here and said they're the best in skill and service. Loaded it up ourselves post payment. Restroom on site.

Really friendly and knowledgeable guys. Got my bike tuned for a reasonable price. Seemed really…read morebusy, so took a week and a half, but really enjoying how my bike's riding now!

Excellent at color-matching!…read more I added a fairing to my motorcycle and Craig matched the fairing paint color perfectly to the battery cover I sent along as a sample. He also hand painted a white pinstripe line around the fairing, it was perfect! Amazing workmanship! Hard to find this kind of old-school craftsmanship and skill anymore.

Big Wood Customs serviced our Harley with a tune‑up and a new tire, and the experience was…read moreexcellent. The work was done right, the customer service was top‑notch, and the team was extremely accommodating. Great value and work. The shop is very clean and well‑run. Highly recommend.

I avoided this shop originally due to the lack of reviews on yelp, but as luck would have it my…read morebike darn near overheated right in front of the shop as I was on my way home. I stopped in to get my fluids checked and to get an oil change just to clear my mind for an upcoming road trip and what I was met with was the warmest group of guys imaginable. The oil change I received was on par with my expectations, but the service kinda blew me away. I found myself in a deep conversation about life with the assistant Wood (owner and also veteranhad in the shop that day and since it was hot Wood offered me a bottle of water. When I asked him later how much he declined to make money because he said it was too hot outside for me not to drink it..... wait what? You mean to tell me that I came in for a simple service and you not only did not try to upsell me or gouge me on the price of the change, but you gave me free water?... Where have you been all my life? He suggested a few mods to my bike from admiration and not from (where is my next dollar coming from) this right here is how you keep a customer. I will be back for some bike mods in the near future. This guy is the truth. I would say this is the mom & pop shop you have been looking for for that tailored customer service experience.

I'm a long time customer (since 2000) of both Bayside and Southside HD. Bought 2 new bikes from…read moreeach of them and I am particular about service. When it comes to sales, there's no real difference between dealers, what sets one apart from the other is post-sale follow-up and service. To make a long review short(er), I bought my last Harley from Bayside because they could get it in a reasonable time. On delivery, the mechanic (a true wrench) took the time to explain everything and made some adjustments and installed a lot of additional parts I wanted. Each step of the way, I trusted his advice and solid craftsmanship in taking care of my bike. A good man! The Service Dept "customer facing staff", was not quite such a great experience, seeming aloof and certainly knew more about the customer and what they wanted than the customer. As with many others (including the mechanic) had done, I left for another dealer. Fast forward to today. All three HD dealers in SE Virginia have been consolidated into one, at the old Bayside HD location. Needing service I stopped by to schedule it in person. The new dealership, Ironclad HD, was an exercise in organized chaos and cat herding. Trying to combine the inventory and customer base of three dealers in the region is no small feat. But, I found that the initial "meet and greet" with the service staff was professional and as good as could be expected. I scheduled an appointment for a routine oil change and was glad to see they honored the pre-paid maintenance agreement I had when I purchased the bike. So I bring it in for service this morning and found the disarray of a couple weeks ago was lessened, but the service staff seemed very positive still. Also found out that my favorite mechanic had returned. Bonus. My low expectations for the experience were shattered! From initial check-in to walking out the door at the end, communication with the service writer, Vegas was timely and on point all the way. Now granted, this was a simple routine maintenance visit but if I got treated like this every time, that's a thousand-fold improvement over the previous service staff. Bravo Zulu (as we say in the Navy) Vegas and the Ironclad staff, you've brought at least one customer back. Just please, PLEASE do something with your customer waiting area. That was the most spartan, uncomfortable experience since I had to hot-rack on an FFG-7........ Of course, Ludacris blaring as background music wasn't the most enjoyable either. Just one old white guys opinion....... Looking forward to future visits.

Took one of my bikes there to get checked and fixed and they fixed it no problem and even noticed…read moresome stuff i was worried about but didn't mention, plus the full restored two of my friends bikes after crashes so they definitely know what they're doing

They have a fee for credit cards so I paid cash. Was charged the same amount as card purchase since…read morethe young girl didn't know how to take it off. Basically called her "dad" to figure it out but couldn't figure it out. Felt like they didn't want the business so I will take it elsewhere. They were very quick on service tho

We purchased our Certified Pre-Owned BMW Motorcycle here at Adventure about two and a half years…read moreago. My husband, at the time, had a 2008 Hyabusa Motorcycle, which was more of a "race style" bike than my hubs was comfortable on... he didn't know exactly what he wanted but he knew he liked the BMW cycles, so he stopped in for a visit. They showed him the 2011 BMW 1200GS (pictured) and he fell in love. One major advantage to buying motorcycles used is that they often come with accessories that they didn't leave the factory with. In the case of this bike, it came equipped with expandable saddle boxes and a GPS unit mount. Unfortunately, the GPS was not included but they did have it available and in-stock, so we purchased it as a part of our financing package. We did go home and sleep on it, did some extra research on the bike and the value, then returned the following business day (in the hopes that it was still there) to say "yes!" to the... bike. The purchase was seamless from start to finish. Financing approval was simple via BMW Financial with a decent interest rate and no early pay-off penalties (we did recently pay it off early and they were true to their word)... we never had any issues with communication or payment processing. We overpaid by a little each month, which allowed us to skip a payment if needed because the additional payment counts toward future balances due. We also returned to Adventure BMW for service intervals and had an awesome experience. Their service department has reasonable pricing (for both parts and shop time) and did an awesome job of communicating with us while the motorcycle was in their care. Two and a half years later, still happy with our BMW 1200GS ... we have moved away and don't have access to an awesome shop and service place for BMW and we miss Adventure that much more! When we move back to Virginia, this will certainly be our dealer and shop of choice once more!! Thanks guys!

I recently purchased my first, new BMW motorcycle from Adventure BMW; a 2023 F850GSA. After…read moremultiple visits with the sales department to settle on the make/model, and a recent 600 mile service inspection, I'm writing this review. While I am content with the end result--a fantastic new bike--the experience involved some challenges that I feel compelled to address for the benefit of both the dealership and potential, future customers. My three star review is based off these issues: - Poor communication by both sales & service departments. - Salesman used an outdated incentives & discount sheet. BMF Finance caught the mistake and I was ultimately refunded the money, but it required more of my time coming back into the store to resign all the paperwork. - Told after the maintenance was performed that my BMW warranty didn't cover the expenses, even though I specifically asked if my signature was simply authorizing the inspection to occur. I asked for clarification and received a joke about signing over the title. - No mention by any member of the Adventure BMW team of the BMW MOA and the perks, benefits, or discounts for joining. Considering my significant investment in a new Motorrad riding suit, heated winter gear, rain gear, and a navigation system, the savings would have been significant. If you find yourself dealing with Adventure BMW, my recommendation is to be proactive in advocating for your needs and preferences. Clear and explicit communication is key, as it seems the research burden is on the customer to ensure all aspects are well understood. Some stores pride themselves on customer service, but you'll be lucky to get a proper greeting when you walk inside or finish a complete sentence before being interrupted by the service department. On BMW forums and social media pages I've read about the culture and sense of belonging amongst BMW owners and enthusiasts. In my experience at Adventure BMW that culture does not exist. While I acknowledge the challenges, it's important to note that, in the end, Adventure BMW did deliver the exact bike I desired. As long as the service department maintains my bike in pristine condition, our transaction can be considered mutually beneficial. I look forward to smoother interactions in the future, hopeful that Adventure BMW will continue to refine its customer service for a more seamless experience.

Took my bike in for fluid change, new tires and minor oil leak. Was told that the oil leak from…read moreprimary was due to bolts needed to be torqued. They torqued them and was told and put on job order leak stopped. Drove it home and had leak. Took to another mechanic and they identified a crack I believe he said in the gear and also found another leak. Now I get to pay to have fluids changed when the repairs are done. Horrible service. First impression was horrible and should of never left my bike there. Not recommended at all

Great service, friendly, professional staff; great prices for getting work done. Open Monday thru…read moreSaturday and they like to get the service done while you wait. If you have a small job (fluids, check up), it will be done quick. I'm sure they'll accommodate bigger jobs too.