Big Wood Customs serviced our Harley with a tune‑up and a new tire, and the experience was…read moreexcellent. The work was done right, the customer service was top‑notch, and the team was extremely accommodating. Great value and work. The shop is very clean and well‑run. Highly recommend.

I avoided this shop originally due to the lack of reviews on yelp, but as luck would have it my…read morebike darn near overheated right in front of the shop as I was on my way home. I stopped in to get my fluids checked and to get an oil change just to clear my mind for an upcoming road trip and what I was met with was the warmest group of guys imaginable. The oil change I received was on par with my expectations, but the service kinda blew me away. I found myself in a deep conversation about life with the assistant Wood (owner and also veteranhad in the shop that day and since it was hot Wood offered me a bottle of water. When I asked him later how much he declined to make money because he said it was too hot outside for me not to drink it..... wait what? You mean to tell me that I came in for a simple service and you not only did not try to upsell me or gouge me on the price of the change, but you gave me free water?... Where have you been all my life? He suggested a few mods to my bike from admiration and not from (where is my next dollar coming from) this right here is how you keep a customer. I will be back for some bike mods in the near future. This guy is the truth. I would say this is the mom & pop shop you have been looking for for that tailored customer service experience.

I brought a throttle cable in for repair. They said they could make me up one. A 30 minute job @…read more15.00. A week later, I went down there after several calls during the week to find out if they had started on it yet or finished it. I went down there and asked the girl at the desk with the , " I don't care attitude " if my cable was finished and she said he has not started on it yet. I dropped it off on a Friday and that following Thursday I told her I will take it with me now.. She said here it is.. The I don't care attitude... If I was spending 10,000 on one of their Karts they would have had my cable done on day one... but for 15.00. they wanted to make me wait and wait and wait... Poor customer service with no customer concerns.. I will never spend another penny in this place.. I will let all motorcycle shops know about their customer service...

I like to support local businesses but I'm not throwing my money either, last year I wanted to buy…read more2 ATV's from Carts Unlimited but a dealer 3 hours away gave me a much better deal, I asked Carts Unlimited if they could do any better and save me a trip to NC, She said no so for $1800.00 I made the drive. No hurt feelings, fast forward 11 months I have a minor issue that I want corrected before the warranty runs out, Carts Unlimited manager said she would check to make sure it's covered and get back to me, a week and a half later and no response I called to see if I could bring it in and she said no they're not taking anymore because of a storm still a week away if it comes at all and said maybe in 2 weeks, well if she did any checking she knows that's past my warranty. I think she way upset that I didn't buy from her last year. If she's doing so well that she can turn away business good for her but I'm also recommending to my friend(and anyone who will listen) to go to Avalanche Motorsports. They were great during the purchase and told me bring it in and they'd take care of it while I got lunch.

I took both of my motorcycles in for repair and upgrade work to Absolute Performance Cycles last…read moreweek for the first time since moving to the tidewater area. They were recommended to me by a friend I really trust that has lived in various places around Williamsburg, Newport News, Hampton and Norfolk. I can tell you 4 sure that these guys are extremely knowledgeable, do excellent work, are straight up honest, and have the best prices. To say that they are friendly is an understatement. I'm glad to see that there are still guys like this that know how to treat customers AND do excellent work...! They will have my business as long as they are open and I'm still riding. Highly recommended! Greg G. - from Williamsburg

Joel is an amazing mechanic that knows more about motorcycles than most mechanics have forgotten.read more

Pat is very talented. Did a great job installing a custom swing arm and rear brake caliper. He also…read morecut some custom spacers for my rear shocks which made a huge difference over the ones provided by the manufacturer. Safety is really important to Pat and he will make sure your bike is safe to ride. Had a little hiccup when I got the bike home but Pat immediately took ownership and resolved the issue and while he had the bike he even drained the primary and adjusted the clutch at no extra charge. Pat also solved an electrical issue with a turn signal that other shops had said they fixed.

How can you go wrong with $5 for Live music, cool rides, a bikini car wash and free brews?! The…read moresimple answer is: YOU CAN'T! The weather was perfect for their 99x Rock event. I'm always looking forward to these things. I've even been by the shop to see what they could do with my ride and they were honest with the pricing and everything. You don't see that often in these shops. Most of them get your bike in there then nickel and dime you left and right until you're reaching for your wallet and it's empty. I can't wait for the next round to see what they have worked on in the garage! Great job fellas!

I wish I could give higher than 5 stars!!!! Hands down will never go anywhere else and ONLY auto…read morerepair I will recommend. Chris is top of the line and goes above and beyond for his customers! Thanks again for being so awesome!

Friendly, knowledgeable and affordable. They repaired my clutch problem, replaced all the fluids…read moreand inspected the bike. My 98 Fat Boy now runs and handles great, the engine is so smooth it feels like a new bike again! I couldn't be happier with the outcome. My 99 Heritage is next! I won't go anywhere else from now on.

Really friendly and knowledgeable guys. Got my bike tuned for a reasonable price. Seemed really…read morebusy, so took a week and a half, but really enjoying how my bike's riding now!

I have came here for multiple visits. A couple times on my Element, and another for my motorcycle I…read morehad just bought. I wanted an inspection but wasn't sure my rim would pass it. I took it to the owner, who is extremely cool and knowledgeable, took a look at it. Pointed out that the rim was exposing the bead and the tire had cracked. Didn't even charge me. Went back for the inspection and was in and out of the door. Another time I took my window regulator. Not only did they repair it, which other shops refused since I didn't buy it from them, but they also charged me a great price and told me they don't overprice repairs because they believe in honest work and not screwing paying customers. I always recommend them to anyone I know needing work done.

Called to get a quote for a service, the young lady took the call and quoted me a price that I felt…read morewas to much, I wasn't rude or anything I nicely asked for the reason for that price. She explained but it still didn't make sense to me so I nicely said "okay thank you" she rudely responded and stated "alright bye" and disconnected the call. I have spent my money with these people on many occasions and usually the owner (who's a male usually helps and is usually professional and nice) so it was my first time dealing with her. However I am also a business owner and worked In customer service for years so the way you talk to a customer is super important to me. Especially if it's a customer who actually gave you their hard earned money on more than one occasion and to get a rude action like that is a slap in the face. I hate to say it but I may not give them my money ever again for that because that was absolutely rude! So to the lady who was rude here's a pointer for you "WETHER THE CUSTOMER IS GOING TO ABLOAGE OR NOT, KEEP YOUR ADDITUDE TO YOURSELF! NO ONE WHOS LOOKING TO PAY YOU WANTS TO DEAL WITH THAT CRAP! Just because of you being rude you lost a paying customer. I am no longer doing referrals either.

I stopped by Sunrise Cycle recently to take a look at their inventory and it was a great…read moreexperience. They are conveniently located at 1559 East Little Creek Road in the heart of Norfolk. The staff was friendly and very knowledgeable about their product lines. They asked great questions and I will be back when I'm ready to purchase.

the service techs are probably the best part of the whole service area. I took my bike in for a…read morerecall, rear tire replacement that had a nail in it, and a post purchase inspection as the bike was since recovered from a theft and was being brought back into the road. Mike Kilbride in the service department asked if I wanted to repair and tire that should've been my first sign.. I looked past it Mike seemed to be pretty good at first was decent with communication and then completely left me hanging. The service techs had a chance to find everything needing replacement and wether or not they were critical; one of those happened to be a chain and was reccomended to change the chain and sprockets I thought why not. I spoke with Mike asking if we can put the same vortex chain and sprocket kit on it that was previously on the bike; no problem they don't have In stock; but can definitely order it. a week later when I got the write up and I had a chance to review that the part numbers were not the same for what I requested for the chain and sprocket kit. Mike stated that they believed I wanted my bike operational more than I wanted that specific kit. as I work in the service industry if I ever told a customer this is what they are getting and then make my own conscious decision to give the customer something else is so unprofessional. at the very least a phone call saying hey the specific kit you want will take significantly longer here's what we recommend and why. at the end of the day I did my research to find out that it was indeed a good kit to put on but as a service person whose expertise is in motorcycles it would've been professional to advise the customer and let them make that decision. my only other complaint is that my passing and brights were working before and now they're not?? now I got to sit down with a volt meter on my day off to diagnose and fix. otherwise the work done was superb from Logan the service tech and one other guy in service who I spoke with on pickup if it wasn't for them this would be a one star review.