6/22/22 My 2010 Mustang GT battery was dead and had lots of corrosion. Damien hooked me up made to…read morepurchase as painless as possible and the installed the battery and clean off the nasty. Thanks again you were outstanding and go me back on the road. I thank you again ! Fierce

Friendly and knowledgeable staff! Good prices, and I really appreciate Bobby helping me out!read more

Amanda and Brad... you are awesome! Because of your great customer service, integrity, and honesty,…read moremy experience at Casey Honda was exceptional and unforgettable. I will definitely return for all of my car care and maintenance.

Double and triple check all financial documents even if paying cash. Don't be rushed into signing…read moreanything

The staff is very amazing and professional. Margaret and Judy were great and installed my new…read morebattery in quick order on a really hot day. Thanks! I will definitely go back for my auto needs.

My car kept going dead so I took it to autozone on Warwick to have my battery checked…read more The sales guy was very friendly, tested my battery and sold me a new one. Once the battery was in the car still wouldn't turn over. I called him back and he immediately said I needed an alternator, he said he could tell how it sounded that's what the problem was. I immediately called my mechanic and I didn't need an alternator. He's always honest. My issue is with sales people that just lie about anything just to get a sale. I won't be going to any auto zone again. I'll just wait for my diagnosis to come from my mechanic.

Large waiting area fully equipped with a complimentary Starbucks coffee and hot chocolate machine,…read moredrinks, snacks, and a business area. Drop-off is a streamlined and transaction. Clean restrooms and facility. Quality of service is impeccable and the staff seems friendly & professional. The waiting time is bearable due the comfortable waiting area. Oil change, cabin filter replacement, and state reinspection in approximately an hour and a half. Overall, a great experience!

I came in looking for a specific type of oil and wasn't sure where to begin, but the staff quickly…read morestepped in and helped me find exactly what I needed. In my experience, many AutoZone locations can feel a bit rundown with limited assistance, so this was a refreshing change.

I have gone here several times over the last couple of weeks. The first trip was for two car…read morebatteries, the second trip was for oil and an oil filter. This week, windshield wipers. The men there are so friendly, knowledgeable, and very kind. Chivalry at its best. I highly recommend this location.

I was miss treated by Jason Stamer, told me I was sorry. He didn't have the car washed after having…read moreit for a week, when I went to pick up the car and paid a large amount he had me waiting for a long while when the car was just outside. They over charged me and disrespected me.

The whole staff is amazing especially Francine!!! From the moment you walk you are greeted with…read morekindness!

I am glad I can write something good about the service I received today by the new Service Manager…read moreAmanda and the New Service Tech Jaime at the 13200 Warwick Blvd, Newport News, VA 23602. I have been going to this Pep Boys location for over 14 years now and have had all 4 cars service by them. In that time there have been quite a number of turn overs of Service Techs and Managers. I would like you to know that they have figured a problem I have had with my car, that has been going on for more than 4 yrs. Amanda over heard me complaining to the front desk service person about this problem. She came outside and ask me to tell her what was going on. She listened very carefully and set me up with an appointment to address this on going problem. Today Sat. July 10, 2021 is when it was looked at, after all those years that someone else prior to her should have figured it out, the problem was revealed and explained to me to my satisfaction. I thought her customer care concern was what that place needed all along. I heard she hired the Tech Jaime and she has gotten a first rate Tech in her staff now. To conclude, I wrote a complaint about 6 years ago and I am glad I can write this very good review about them today. Arthur Lopez

I dropped my car off at the appointment time given to me by Pepboys @ 800 in the morning. I finally…read morecalled them @ 4:10 as I had not heard anything from them and they told me they had it in the bay now. What good is an appointment?? I have used Pepboys for years but whoever is running this new company that just took over is causing good customers to go elsewhere. Same car I had in 2 wks ago to replace some emission valve, and car only went 2 wks before engine light came on again. Last visit, they kept my car 3 days. I will never use Pepboys again as service has gone greatly downhill.

Consistently polite and professional. Work performed as promised, no surprises. I'll return.read more

I continue to receive excellent care in service, handled for many months by Stephanie…read more I'm happy to find that leadership has come around and brought Jon back into service, to run the department. Smart business move!

I have came here for multiple visits. A couple times on my Element, and another for my motorcycle I…read morehad just bought. I wanted an inspection but wasn't sure my rim would pass it. I took it to the owner, who is extremely cool and knowledgeable, took a look at it. Pointed out that the rim was exposing the bead and the tire had cracked. Didn't even charge me. Went back for the inspection and was in and out of the door. Another time I took my window regulator. Not only did they repair it, which other shops refused since I didn't buy it from them, but they also charged me a great price and told me they don't overprice repairs because they believe in honest work and not screwing paying customers. I always recommend them to anyone I know needing work done.

Called to get a quote for a service, the young lady took the call and quoted me a price that I felt…read morewas to much, I wasn't rude or anything I nicely asked for the reason for that price. She explained but it still didn't make sense to me so I nicely said "okay thank you" she rudely responded and stated "alright bye" and disconnected the call. I have spent my money with these people on many occasions and usually the owner (who's a male usually helps and is usually professional and nice) so it was my first time dealing with her. However I am also a business owner and worked In customer service for years so the way you talk to a customer is super important to me. Especially if it's a customer who actually gave you their hard earned money on more than one occasion and to get a rude action like that is a slap in the face. I hate to say it but I may not give them my money ever again for that because that was absolutely rude! So to the lady who was rude here's a pointer for you "WETHER THE CUSTOMER IS GOING TO ABLOAGE OR NOT, KEEP YOUR ADDITUDE TO YOURSELF! NO ONE WHOS LOOKING TO PAY YOU WANTS TO DEAL WITH THAT CRAP! Just because of you being rude you lost a paying customer. I am no longer doing referrals either.