6/22/22 My 2010 Mustang GT battery was dead and had lots of corrosion. Damien hooked me up made to…read morepurchase as painless as possible and the installed the battery and clean off the nasty. Thanks again you were outstanding and go me back on the road. I thank you again ! Fierce

Friendly and knowledgeable staff! Good prices, and I really appreciate Bobby helping me out!read more

I had an appointment for an oil change and state inspection…read more Stepped out of my car and was welcomed by Sirena my service consultant. She was courteous, friendly and efficient. She confirmed all of my information and assured me my Honda would be taken care of. I was on my way in just over an hour. I could not have been me pleased or satisfied with how well my service appointment was handled. Thanks Sirena for the excellent car care and customer service.

This will be my 3rd car purchase from Casey Honda since 2021. And I have to say I've always felt…read morelike I've been treated fairly and with good service. But this last time, my salesperson was Joseph Bolton. He is a very easygoing, no pressure salesperson. Answering any question you have. And giving very helpful information. Just an all-around great person. So if you are in the market for a Honda car or suv And you want a great buying experience. I highly recommend Joseph Bolton. Moving forward, he is my salesperson from here on out. Also, I would like to thank Rick, one of the sales managers, for working things out for me on a great deal.

My car kept going dead so I took it to autozone on Warwick to have my battery checked…read more The sales guy was very friendly, tested my battery and sold me a new one. Once the battery was in the car still wouldn't turn over. I called him back and he immediately said I needed an alternator, he said he could tell how it sounded that's what the problem was. I immediately called my mechanic and I didn't need an alternator. He's always honest. My issue is with sales people that just lie about anything just to get a sale. I won't be going to any auto zone again. I'll just wait for my diagnosis to come from my mechanic.

Customer service is sub Standard to say the least. I asked the associate stocking the oil if there…read morewere any deals going with oil and filter and such, he tells me to look around at the signs if I need help. What kind of response is that? I had good mind to pistol whip that old fart.

Large waiting area fully equipped with a complimentary Starbucks coffee and hot chocolate machine,…read moredrinks, snacks, and a business area. Drop-off is a streamlined and transaction. Clean restrooms and facility. Quality of service is impeccable and the staff seems friendly & professional. The waiting time is bearable due the comfortable waiting area. Oil change, cabin filter replacement, and state reinspection in approximately an hour and a half. Overall, a great experience!

I have gone here several times over the last couple of weeks. The first trip was for two car…read morebatteries, the second trip was for oil and an oil filter. This week, windshield wipers. The men there are so friendly, knowledgeable, and very kind. Chivalry at its best. I highly recommend this location.

This was probably one of my worst days but some of the best people I have ever encountered. My car…read morebattery I knew had to be changed soon but I was hoping I would get a few months left. I did not. I was able to get a jump and get to AA Parts. I bought the battery, they offer a military discount and that definitely helps. Sam put it in for me and she was awesome. My husband was helping her figure out how to get the old one out of my Kia Soul. Then went to turn on the car and it wouldn't turn over. So my thoughts were all wrong. The battery was indeed dead, but not the only issue. That's when we found out it was probably the starter after the other employees, Joel and Tom came out to access the issue. Now I was in the boat of having to buy a new starter but they couldn't change it there without having a mechanic. Sam gave me some business card but ended up calling for me. Thankfully! I was already beyond stressed and on the verge of crying with this ordeal as it is. She really hooked us up which is great considering I was supposed to start driving back to Connecticut today. The guy came, which I wish I could remember what his business was called but he's a mobile auto repair mechanic. Once he heard my car trying to turned over he knew it was definitely the started. He jacked it up and got to work. They showed me the old starter, but let's be honest, I know nothing of cars so I don't know what I'm looking at! But once he was done, it started no problems what so over. Hopefully no more issues for awhile, but if you are nervous or anxious about your car like me, or have any questions.. definitely go to these awesome people!! If I weren't moving away, I'd definitely keep coming back. You restored my faith in this day, thank you so much.

The whole staff is amazing especially Francine!!! From the moment you walk you are greeted with…read morekindness!

Part 2 - My Experience with Casey BMW of Newport News…read more I purchased my vehicle from a dealer in Florida at an auction. Initially, I was impressed with the car. After reviewing the Carfax report, I didn't notice any major issues. I drove it from Florida to Virginia without any problems. A few months later, around August 2025, the check engine light came on. I took the vehicle to Casey BMW for an oil change, diagnostic, and troubleshooting session. My goal was to identify the cause of the light and uncover any potential issues I might not have known about. The total cost of this visit was over $1,000, but I was dissatisfied with the service advisor's attitude and found her to be rude and unprofessional. After that visit, I drove the car for about two weeks before the check engine light returned, this time accompanied by loss of acceleration power and overheating. I pulled over and contacted Casey BMW for a tow. When I spoke to my advisor, she stated another diagnostic was needed. A few days later, another advisor took over my case, informing me that the first advisor was out of the office. She reviewed my warranty claim and identified several issues: * Inadequate turbo lines * Faulty water pump * Malfunctioning thermostat * Gasket replacement required The initial repair estimate was $7,500, but after contacting my warranty company, the dealership adjusted the cost to approximately $5,750. Although I was told repairs would be completed within a week, I waited five days before calling for an update--only to learn that they were still waiting on parts. When I asked about a rental vehicle, I was told none were available. After being transferred to the rental department, I was able to get a vehicle the following day. After about a month, I finally got my car back. Two days later, while driving home, I noticed that the acceleration issue returned, though the overheating had stopped. I immediately contacted the dealership, and the advisor told me to bring the vehicle in for another diagnostic. During this visit, the advisor mentioned a timing belt replacement record that should have been caught earlier. This discovery came after I had already spent over $4,000. Had proper due diligence been done during the first diagnostic, I could have made a more informed decision about my vehicle and potentially avoided unnecessary costs. When I asked about this oversight, the advisor became defensive and repeatedly spoke about diagnostic codes without addressing my concerns. She denied knowledge of my prior visit. When I mentioned transportation, she said all rentals were unavailable and made inappropriate jokes about how I would get home. Fortunately, the rental advisor overheard the conversation and immediately arranged a rental vehicle for me. Before leaving, I spoke with a manager and shared that while I was satisfied with the mechanical work, I was disappointed by the customer service experience. Later, I discovered through an email from my warranty company that a new claim had been filed -- something the advisor never informed me about directly. When I called Casey BMW for clarification, I was repeatedly interrupted and had to ask to speak to a manager. I spoke with the manager last night and plan to return to the dealership today to continue resolving these ongoing issues.

I scheduled an appointment on Sunday and even called ahead to ask about the best time to come in…read morebecause I needed to wait for my vehicle--I couldn't drop it off. They told me mornings were best, so I booked a Monday morning appointment and paid for the tires online in advance. On Monday, Pep Boys called and said the tires weren't there and asked me to reschedule for Tuesday at 11 AM. When I arrived Tuesday at 11, the front-desk lady told me they had already sold two of the tires I paid for and had to reorder them. She said the tires would arrive in about an hour... but I ended up waiting five hours in the shop. This was extremely frustrating and shows poor management and communication. If the tires I paid for were sold to someone else, and if new ones weren't going to be ready on time, they should have called me so I didn't have to drive 30 minutes and waste my entire day.

Had 4 trailer tires mounted and balanced. The balance is required because LR I trailer tires are…read morenot balanced at manufacture and unbalanced tires on an RV is just dangerous. They mounted the tires but refused to balanced them stating that 'trailer tires don't need to be balanced' according to the manager. They gave them to me at 50 psi instead of the required 110. Then three out of the 4 failed the first time using them because the valve stems were not replaced. I found this out on the side of the highway - thanks for the fun trip. The only thing i can say about them is DON'T EVER GO HERE. It cost me more than double the cost of mounting for the road side repair.

I continue to receive excellent care in service, handled for many months by Stephanie…read more I'm happy to find that leadership has come around and brought Jon back into service, to run the department. Smart business move!

This is the worst, and I do mean worst auto dealership you could ever do business with in the…read moreregion. Do not buy a used car from them. They do not thoroughly inspect the videos before selling them. We had our truck since May 2025 and we were stranded 2 hours away from home and had to get our own insurance tow service to save us. There BS tow service charges astronomical fees if you are more than 50 miles away. That whole benefits booklet is a crock of false promises. Right now again our vehicle is under their captivity because again the vehicle was not thoroughly maintenances before being sold. Heck no, I would NEVER BUY another vehicle from this fraudulent chain of dealerships! Negative Stars if I could. GO SOMEWHERE ELSE SONT BUY FROM SOUTHERN. REDUCE OR ELIMINATE THE REPAIR FEES And make it Right. 6 Months and $3000 in repairs, what a rip off.

I have came here for multiple visits. A couple times on my Element, and another for my motorcycle I…read morehad just bought. I wanted an inspection but wasn't sure my rim would pass it. I took it to the owner, who is extremely cool and knowledgeable, took a look at it. Pointed out that the rim was exposing the bead and the tire had cracked. Didn't even charge me. Went back for the inspection and was in and out of the door. Another time I took my window regulator. Not only did they repair it, which other shops refused since I didn't buy it from them, but they also charged me a great price and told me they don't overprice repairs because they believe in honest work and not screwing paying customers. I always recommend them to anyone I know needing work done.

Called to get a quote for a service, the young lady took the call and quoted me a price that I felt…read morewas to much, I wasn't rude or anything I nicely asked for the reason for that price. She explained but it still didn't make sense to me so I nicely said "okay thank you" she rudely responded and stated "alright bye" and disconnected the call. I have spent my money with these people on many occasions and usually the owner (who's a male usually helps and is usually professional and nice) so it was my first time dealing with her. However I am also a business owner and worked In customer service for years so the way you talk to a customer is super important to me. Especially if it's a customer who actually gave you their hard earned money on more than one occasion and to get a rude action like that is a slap in the face. I hate to say it but I may not give them my money ever again for that because that was absolutely rude! So to the lady who was rude here's a pointer for you "WETHER THE CUSTOMER IS GOING TO ABLOAGE OR NOT, KEEP YOUR ADDITUDE TO YOURSELF! NO ONE WHOS LOOKING TO PAY YOU WANTS TO DEAL WITH THAT CRAP! Just because of you being rude you lost a paying customer. I am no longer doing referrals either.