Great selection, flexible with payment options, you can still find good deals even with recovering…read morecredit. They have a huge selection, I personally was pretty particular with having lower mileage usage and a lower cost. Customer service was friendly, it has to be. The draw backs were that I came in with a budget that I specifically asked for, and left with a car at double the value of that budget. I was told I had to buy the gap insurance for the car along with add ons because it was required of the loan and the lenders required it. That was not true, when I reached out to the lender to confirm my loan they asked a line of questions, and through their questions they had informed me that I did not have to buy any insurance. I texted & called the Salesman that gave me his contact info for concerns addressing the issue, but heard nothing back so I returned to this location and worked with the General Manager that helped me with removing the add on insurances. If you buy a car from this location add roughly $1000+ to your costs. They add a Ceramic Coating to the vehicle your purchase and they also add a tracking device with a subscription you can't opt out of for 2 years. I expressed to the General Manager that if they use these add ons to maintain their vehicles the customer shouldn't have to pay for them in the end and should have the option to opt out. They had shared due to the theft of cars and to best maintain their cars they must have these tools. My biggest issues with my visit is the lack of transparency; I found out a lot of important information AFTER I ran my credit that may have impacted my decision making if I was informed prior. Lack of communication, what's the point of offering your business card if you don't respond to a call or text at all, when I returned to the location a few days later I saw the same sales men so it was awkward. Misleading information; being told I absolutely had to have their insurance when I didn't, I came back multiple times to resolve this issue to have it all removed, if there was more transparency I may have opted into getting the insurance but my experience felt too shady to trust the sales men. The return policy was something they weren't clear about you MIGHT be able to return the car you may not be able to. You MIGHT be able to exchange the car just ensure you bring back the car with less than 500 miles added & within 7 days. Your down payment MIGHT be turned into a store credit that will be there once you're ready to buy. When I've purchased at CarMax they give you a month, and you can add 1500 miles, if you don't like the car you can just return it; there needs to be more flexibility around this return period.

I was sold a tesla that failed VA safety inspection, that passed their internal safety inspection…read more There was a tint on the window.

I took very good care of my 2019 stick-shift hatchback, inside and out, that was on its way out to…read morebe substituted by a more family-friendly vehicle. Low mileage too. Before selling, the car was generally clean and vacuumed, but not detailed. When I filed to sell the vehicle with CarMax online, I felt like the top-rated self-appraisal "like new" condition was the most accurate, even though there were the tiniest blemishes on the vehicle if you really looked for them. I was very happy to see that CarMax, after looking at the vehicle in-person, evidently agreed, since they told me they would buy it for the online appraisal estimate price. The process was very easy and straightforward.

Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.

l bought Nissan Altima 2009 from a&h auto ( old ox rd Sterling VA) and after 2 months the…read moretransmission broke down, I talked with the dealer to find a solution but his deal with me very bad and he charaged me the all the costs for replace the transmission also the car battery was bad and I replaced it from my pocket. his car very poor because he brought it from a cheap auction

I came to Dulles Auto for a Groupon on brake change but they insisted on replacing the rotor. I…read moreliterally walked into this facility while calling other mechanics to check prices, just behind Dulles. Ayad and Hassar are a great dad, son team. I got my rotors, brake pad and oil change done for ~100$ less and in the same time. Definitely be back if they keep the competetive rates and service.

Outstanding Sales & Admin Team, but Service Department Needs Major Work…read more I recently purchased a 2024 VW Atlas from AutoNation Honda, and my experience was a tale of two very different departments. First, the bright spots: The sales and administrative team were fantastic. My salesperson, Kavveh "Kevin" Azizsired, was absolute class and made his part of the process seamless and smooth. Ms. Lynh in finance stayed connected with me throughout the whole transaction; while financing through my own credit union took longer than it should have to finalize, she stayed on top of it and got the job done. Additionally, Ms. Delilah in titling was exceptional, her communication was proactive, and she made sure my license plate transfer went off without a hitch. Unfortunately, my experience with the service department completely overshadowed an otherwise great buying process. Four days after buying the car, I noticed severe, uncontrollable shaking when braking on the highway. I called to get it checked out, but after being bounced around, Ms. Lynh and Kevin stepped in to help me get a 7:30 AM appointment for Wednesday, July 1st. I arrived promptly at 7:30 AM. After sitting in the waiting area working remotely for three and a half hours, I realized no one had updated me. At 11:00 AM, I went looking for my assigned advisor, Ryan, who wasn't at his desk. A helpful female service advisor noticed me, stepped up (even though I wasn't her customer), and tracked down Moe from service. Moe was honest with me: my car hadn't been touched in 3.5 hours. Moe took ownership, took the car on a quick test drive, confirmed the rotor issue, and expedited the repair. However, between waiting for the work to be finished and getting checked out, I didn't leave the dealership until 1:30 PM. I spent a total of 6 hours sitting in the waiting room for a rotor resurfacing on a car I had owned for less than a week. My laptop battery died, and I lost nearly an entire day of work productivity watching other cars come and go. Bottom Line: Go see Kevin, for buying a car, he will take great care of you. But management severely needs to address the scheduling, communication, and workflow breakdowns in the service department.

Very unprofessional experience from the sales manager to the salesperson. After I signed the…read morecontract and gave them my check, they suddenly claimed there had been a "$1,000 processing fee error" and demanded that I pay an additional $1,000. Instead of taking responsibility for their own mistake, Chris, the salesperson, and Mohamed Lakkis, one of the managers, refused to honor the signed agreement and canceled the deal after already accepting my payment. This is completely unacceptable and shows a lack of integrity and professionalism. I honestly don't understand how a business that treats customers this way continues to stay in business.

Just purchased our second BMW with alliance and couldn't he happier. Marisa handled our paperwork…read more--professional and efficient. I'm always a little apprehensive when it comes to buying used cars but they were very transparent and even provided the Carfax for us to review. Overall, would buy from them again and would definitely recommend. We also have been taking our car her for service and don't feel ripped off.

Update: I have since thrown an engine code P0442 along with an oil light. The engine code is an…read moreevap issue (small leak), I can almost guarantee it's not as easy as replacing the gas cap but I'll start with the small stuff first. The oil light could be a number of things. Also they have contacted me about paying for the thermostat I've had to purchase to resolve the first issue but now we are just adding to the long list of items I have to fix on a less than two week purchase.

Brad did an amazing job detailing both my vehicles. He was super friendly, easy to work with, and…read moreclearly takes pride in what he does. He spent a ton of time on both the inside and outside of each car, paying attention to every little detail and handling everything with great care. He was responsive and flexible. He also listened to all my concerns and gave me really helpful tips on how to keep my car looking its best and protected from the elements long term. When he was finished, the car honestly looked better than when I picked it up from the dealership -- spotless, fresh, and shining and the shine lasts. The quality of his work and the level of care he puts in are worth every penny. If you want someone you can trust to make your car look brand new, Brad is the guy to call. Highly recommend!

I found Reflections Auto Salon when I moved to Northern Virginia 6 years ago and have employed…read moreBrad's services every year since. His attention to detail is second to none and the quality of his work is impeccable. It has always been a pleasure to work with him professionally; he is extremely customer focused and has always gone above and beyond in our interactions.

Since I live in Montana, I put down a $1,500 deposit before I would have flown there to pick up the…read morecar. At first, they gave me a hard time having the car inspected, but eventually they had no other choice because the mechanics who can inspect that car are right across the street from the "scam" dealer. It's a Maserati, and the inspection failed miserably. It needs some parts (2005 car) that are not even available to get. It's a total "LEMON". I asked Hector about the aftermarket stereo put in and if it works properly, Hector the "Scam Junk Man" said it worked beautifully. No way possible, not according to the inspection. I asked for my money back and Hector said yes, yet it's been days now and there refusing. I had to call up my credit card company and dispute the charge. You have to be a real dummy to even step one foot into this "Sleazed Job" place. After the inspection failed miserably Hector still tried to sell me this "piece of junk". What does this tell you about Seized Luxury Vehicles? The further you are away from that place the better.

I was happy to find this place. Mr Z helped us to find the car we wanted. He was straight forward…read moreand the process was easy. He even helped us with the car financing.

DO NOT COME HERE. waited forty minutes before opening for an emissions inspection only to be told…read moretheir machine is down for the day. Could've put a sign out front saying this to not wastes peoples time. I've had problems in the past with them cross threading my oil plug which resulted in me having to come back and request a whole new oil pan.

Some issues regarding my visit…read more 1. Service time for a four tire road force balance was 2+ hours. This is more than double what it should take. I was charged extra also because they had to work a little harder to get the lug nuts off. 2. After getting service, the vehicle ride is almost identical to what is was before. No mention of anything to me regarding what they did or did not do. I had to rush out due to another engagement I had to get to. 3. I have D rated tires and after consulting BF Goodrich, I set the tires to 52 psi all the way around. They inflated my tires to the pressure noted on the car door plaque for E rated tires (60 psi front and 75psi rear)- pressures read 60 left front, 63 right front, 70 left rear and 75 right rear. 4. Lastly, the inspection report they do for free noted the tire pressure on both the fronts was 60 before and after, and 75 before and after, which is not correct based on what I brought in and what I noted while driving away. Everything else was checked green. Makes me wonder if an inspection was really performed. All that said, Ean and the rest who were working the service desk were very polite. I'm not sure what service was done, and had it been done correctly, I would have noticed a difference - value wasn't worth the result.

This is a great location and I appreciate their friendly service. Zach helped me get set up with a…read moresedan rental that was comfortable and had Apple CarPlay like I requested. He walked around the vehicle with me to inspect it and was very nice. Even though I originally requested a compact suv, the sedan worked perfectly for my needs and it being a hybrid allowed me to drive to and from my destination without having to fill up on gas. After hours drop off is very convenient.

More than one occasion having to wait for assistance at drop off and pick up. I reserved a compact…read moreSUV but initially they tried to give me a truck instead. Good physical location just wish they had more people willing to help. Asked for an email receipt but never got it nor did I get credit on my account.