Yay for Nik! Top Notch Service! Excellent and Pristine Showroom. I have been to several dealerships…read moreand this by far was the best one in town. Very clean environment, clean showroom and pretty large. It's not a traditional walk up like dealership, its more of an Exclusive Warehouse, private showroom set-up. Nik the sales person who was assisting me was super laid back and chill, very easy to work with and I felt very comfortable which overall is most important. Ask for Nik, he will not disappoint! I would highly recommend you come here and give them a try. I should have came here first, it would have been the only place I visited. They also brought another car down from Temple Hills for me to view, that's customer service! Charlie in the phone department followed up with me asap from my online lead and got me in the door. Once I arrived, the team upfront were all friendly and very helpful. Go ahead and go in already! You will find what you need ;-).

Great selection, flexible with payment options, you can still find good deals even with recovering…read morecredit. They have a huge selection, I personally was pretty particular with having lower mileage usage and a lower cost. Customer service was friendly, it has to be. The draw backs were that I came in with a budget that I specifically asked for, and left with a car at double the value of that budget. I was told I had to buy the gap insurance for the car along with add ons because it was required of the loan and the lenders required it. That was not true, when I reached out to the lender to confirm my loan they asked a line of questions, and through their questions they had informed me that I did not have to buy any insurance. I texted & called the Salesman that gave me his contact info for concerns addressing the issue, but heard nothing back so I returned to this location and worked with the General Manager that helped me with removing the add on insurances. If you buy a car from this location add roughly $1000+ to your costs. They add a Ceramic Coating to the vehicle your purchase and they also add a tracking device with a subscription you can't opt out of for 2 years. I expressed to the General Manager that if they use these add ons to maintain their vehicles the customer shouldn't have to pay for them in the end and should have the option to opt out. They had shared due to the theft of cars and to best maintain their cars they must have these tools. My biggest issues with my visit is the lack of transparency; I found out a lot of important information AFTER I ran my credit that may have impacted my decision making if I was informed prior. Lack of communication, what's the point of offering your business card if you don't respond to a call or text at all, when I returned to the location a few days later I saw the same sales men so it was awkward. Misleading information; being told I absolutely had to have their insurance when I didn't, I came back multiple times to resolve this issue to have it all removed, if there was more transparency I may have opted into getting the insurance but my experience felt too shady to trust the sales men. The return policy was something they weren't clear about you MIGHT be able to return the car you may not be able to. You MIGHT be able to exchange the car just ensure you bring back the car with less than 500 miles added & within 7 days. Your down payment MIGHT be turned into a store credit that will be there once you're ready to buy. When I've purchased at CarMax they give you a month, and you can add 1500 miles, if you don't like the car you can just return it; there needs to be more flexibility around this return period.

I am pretty upset…read more.. I was shopping online at carmax.com when I filtered my search by "Sport cars". You can imagine my disappointment when the first result is a Mazda Miata. Absolutely unacceptable. Fix your criteria Carmax.

Went in with a specific minivan in mind to purchase, and Kevin made the process so painless it…read moredidn't feel like I was buying a car! He was attentive, friendly, and thorough and had a very client-focused approach. Very impressed. If I ever need to make another used car purchase or refer a friend, Carmax at Dulles will receive my recommendation.

l bought Nissan Altima 2009 from a&h auto ( old ox rd Sterling VA) and after 2 months the…read moretransmission broke down, I talked with the dealer to find a solution but his deal with me very bad and he charaged me the all the costs for replace the transmission also the car battery was bad and I replaced it from my pocket. his car very poor because he brought it from a cheap auction

I came to Dulles Auto for a Groupon on brake change but they insisted on replacing the rotor. I…read moreliterally walked into this facility while calling other mechanics to check prices, just behind Dulles. Ayad and Hassar are a great dad, son team. I got my rotors, brake pad and oil change done for ~100$ less and in the same time. Definitely be back if they keep the competetive rates and service.

worked with them pretty straight forward honest people and easy to work with had my mechanic look…read moreat the car it was clean and car I had a good experience here and the car is great

Only bad review I have ever left. Horrific experience, truly…read morethe worst company I have ever done business with. The car I purchased had an issue during the test drive, which they "fixed" within a couple of hours. I was assured everything was perfectly fine and that there were no remaining problems. They then told me they would provide a warranty and framed it as they were doing me a favor to give me "peace of mind" Within 24 hours of ownership, the car required major repairs, including a new oil pan, breather valve, and coil packs, totaling over $2,000. To make matters worse, the warranty I was promised did not cover any of these issues due to the fact that we couldn't "prove" the oil pan was leaking mind you we sent them a picture of the pan with a massive crack in it and oil dumping out of the car. Since then, the dealership has been extremely unhelpful and nearly impossible to get in contact with. The lack of accountability and support is nothing short of disgusting, dishonest, and nefarious. Just to add insult, they have repeatedly texted my personal number to attempt to sell me a car. I have asked them to stop on multiple occasions and even told them exactly who I am. Just another example of putting it nicely, poor business practices. I will NEVER be returning and I hope no one else buys from them either. It would be in the worlds best interest if they closed shop.

I have been having trouble with my Accord's Collision Mitigation Braking System (CMBS). After some…read moretime (about 1 to 2 hours) of driving under Adaptive Cruise Control (ACC), the CMBS would shut off and also the ACC with it. Then I would have to pull off the highway, shut off the engine, and restart it. (This can be dangerous. Driving without CMBS can also be less safe.) The error message clears, and allows continued driving, with ACC, for another 1 to 2 hours, until the next CMBS failure occurs. Since driving the car for a hour, to reproduce the error, is not feasible, I decided to go to the dealer, on the next failure, with the error message displayed on the dashboard. This requires that the engine be kept running, since shutting off the engine clears the message. I took the car to Autonation Honda, in Ashburn, VA. I spoke with Fawad Hassan and then directly to the technician, who scanned the engine, and found that the CMBS software needed an update. A service bulletin had been issued about this. The scan took about 10 minutes. The update took another 30 minutes. I was in and out of there in less than 45 minutes. No appointment was demanded. I'm grateful that Autonation Honda had the flexibility needed to deal with an unusual, intermittent failure.

The phone puts you in a loop that keeps repeating, "we really appreciate you," and you rarely get a…read morehuman. I finally got a human, who said she has to transfer me to another department. I am put on hold, then cut off. I call back and 30 minutes of repeating the same prompts and keep going into an endless loop. I wanted to see if the sales department is any better. The first ring a sales person answers. I told him he is great for answering on the first ring. He is excited until I tell him I am calling to complain about not being able to talk to the service department. He says he will have someone call me, no call back. I finally try the online chat. I tell them I want to make sure my service is covered by a warranty. He says lets make an appointment and then I will check. I said no, please check first so I can then set up an appointment. He says sorry, I can't help you and the chat ends the session before I can say anything. My 5 stars just became a 1 star. My third Honda wont be from this place. They love you when your buying but it ends there.

Just purchased our second BMW with alliance and couldn't he happier. Marisa handled our paperwork…read more--professional and efficient. I'm always a little apprehensive when it comes to buying used cars but they were very transparent and even provided the Carfax for us to review. Overall, would buy from them again and would definitely recommend. We also have been taking our car her for service and don't feel ripped off.

Update: I have since thrown an engine code P0442 along with an oil light. The engine code is an…read moreevap issue (small leak), I can almost guarantee it's not as easy as replacing the gas cap but I'll start with the small stuff first. The oil light could be a number of things. Also they have contacted me about paying for the thermostat I've had to purchase to resolve the first issue but now we are just adding to the long list of items I have to fix on a less than two week purchase.

Brad did an amazing job detailing both my vehicles. He was super friendly, easy to work with, and…read moreclearly takes pride in what he does. He spent a ton of time on both the inside and outside of each car, paying attention to every little detail and handling everything with great care. He was responsive and flexible. He also listened to all my concerns and gave me really helpful tips on how to keep my car looking its best and protected from the elements long term. When he was finished, the car honestly looked better than when I picked it up from the dealership -- spotless, fresh, and shining and the shine lasts. The quality of his work and the level of care he puts in are worth every penny. If you want someone you can trust to make your car look brand new, Brad is the guy to call. Highly recommend!

I found Reflections Auto Salon when I moved to Northern Virginia 6 years ago and have employed…read moreBrad's services every year since. His attention to detail is second to none and the quality of his work is impeccable. It has always been a pleasure to work with him professionally; he is extremely customer focused and has always gone above and beyond in our interactions.

I always have a great experience at this location Everyone…read moreis eager to help resolve your problem and they don't try to add on services you don't need Reasonable prices and quality service

Some issues regarding my visit…read more 1. Service time for a four tire road force balance was 2+ hours. This is more than double what it should take. I was charged extra also because they had to work a little harder to get the lug nuts off. 2. After getting service, the vehicle ride is almost identical to what is was before. No mention of anything to me regarding what they did or did not do. I had to rush out due to another engagement I had to get to. 3. I have D rated tires and after consulting BF Goodrich, I set the tires to 52 psi all the way around. They inflated my tires to the pressure noted on the car door plaque for E rated tires (60 psi front and 75psi rear)- pressures read 60 left front, 63 right front, 70 left rear and 75 right rear. 4. Lastly, the inspection report they do for free noted the tire pressure on both the fronts was 60 before and after, and 75 before and after, which is not correct based on what I brought in and what I noted while driving away. Everything else was checked green. Makes me wonder if an inspection was really performed. All that said, Ean and the rest who were working the service desk were very polite. I'm not sure what service was done, and had it been done correctly, I would have noticed a difference - value wasn't worth the result.

This is a great location and I appreciate their friendly service. Zach helped me get set up with a…read moresedan rental that was comfortable and had Apple CarPlay like I requested. He walked around the vehicle with me to inspect it and was very nice. Even though I originally requested a compact suv, the sedan worked perfectly for my needs and it being a hybrid allowed me to drive to and from my destination without having to fill up on gas. After hours drop off is very convenient.

On Google, it shows that this location closes at 7pm when in fact the "Rental department" closes at…read more6pm. (However they aren't clear about that) We showed up at 615 and the associate named, David was horrible. He had a nasty attitude and slammed the door in my MOTHER's face. I work in customer service so I know the protocol. Choose a different location or company as a whole until they hire employees that care about the reputation of the company.

Fast, Easy and Hassle Free. Strictly about business. They'll pick up your vehicles, just show your…read moreTitles, receive payment and they'll be on their way. I love it

Hubby's vat died. We called Mr Junk Cars. They came out with cash in about 20 minutes. Top notch…read morefast svc. I highly recommend them. Wish more businesses were this responsive.