Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.

Overall, good sales experience! However, I'm disappointed. Rarely are calls answered and not good…read morewith follow-up. After a week, I'm still waiting for a return call about my vehicle.

l bought Nissan Altima 2009 from a&h auto ( old ox rd Sterling VA) and after 2 months the…read moretransmission broke down, I talked with the dealer to find a solution but his deal with me very bad and he charaged me the all the costs for replace the transmission also the car battery was bad and I replaced it from my pocket. his car very poor because he brought it from a cheap auction

I came to Dulles Auto for a Groupon on brake change but they insisted on replacing the rotor. I…read moreliterally walked into this facility while calling other mechanics to check prices, just behind Dulles. Ayad and Hassar are a great dad, son team. I got my rotors, brake pad and oil change done for ~100$ less and in the same time. Definitely be back if they keep the competetive rates and service.

Only bad review I have ever left. Horrific experience, truly…read morethe worst company I have ever done business with. The car I purchased had an issue during the test drive, which they "fixed" within a couple of hours. I was assured everything was perfectly fine and that there were no remaining problems. They then told me they would provide a warranty and framed it as they were doing me a favor to give me "peace of mind" Within 24 hours of ownership, the car required major repairs, including a new oil pan, breather valve, and coil packs, totaling over $2,000. To make matters worse, the warranty I was promised did not cover any of these issues due to the fact that we couldn't "prove" the oil pan was leaking mind you we sent them a picture of the pan with a massive crack in it and oil dumping out of the car. Since then, the dealership has been extremely unhelpful and nearly impossible to get in contact with. The lack of accountability and support is nothing short of disgusting, dishonest, and nefarious. Just to add insult, they have repeatedly texted my personal number to attempt to sell me a car. I have asked them to stop on multiple occasions and even told them exactly who I am. Just another example of putting it nicely, poor business practices. I will NEVER be returning and I hope no one else buys from them either. It would be in the worlds best interest if they closed shop.

I had a great experience buying my Toyota from this dealership. Jim, Maya, and Miguel were very…read morehelpful, friendly, and professional throughout the process. They answered all my questions and made the purchase smooth and stress-free.

Super shout out to Sam! He is a great salesman and is probably the only car salesman that I have…read moregrown fond of. He is kind a genuine. Do not know how this place would fare without him!

Outstanding Sales & Admin Team, but Service Department Needs Major Work…read more I recently purchased a 2024 VW Atlas from AutoNation Honda, and my experience was a tale of two very different departments. First, the bright spots: The sales and administrative team were fantastic. My salesperson, Kavveh "Kevin" Azizsired, was absolute class and made his part of the process seamless and smooth. Ms. Lynh in finance stayed connected with me throughout the whole transaction; while financing through my own credit union took longer than it should have to finalize, she stayed on top of it and got the job done. Additionally, Ms. Delilah in titling was exceptional, her communication was proactive, and she made sure my license plate transfer went off without a hitch. Unfortunately, my experience with the service department completely overshadowed an otherwise great buying process. Four days after buying the car, I noticed severe, uncontrollable shaking when braking on the highway. I called to get it checked out, but after being bounced around, Ms. Lynh and Kevin stepped in to help me get a 7:30 AM appointment for Wednesday, July 1st. I arrived promptly at 7:30 AM. After sitting in the waiting area working remotely for three and a half hours, I realized no one had updated me. At 11:00 AM, I went looking for my assigned advisor, Ryan, who wasn't at his desk. A helpful female service advisor noticed me, stepped up (even though I wasn't her customer), and tracked down Moe from service. Moe was honest with me: my car hadn't been touched in 3.5 hours. Moe took ownership, took the car on a quick test drive, confirmed the rotor issue, and expedited the repair. However, between waiting for the work to be finished and getting checked out, I didn't leave the dealership until 1:30 PM. I spent a total of 6 hours sitting in the waiting room for a rotor resurfacing on a car I had owned for less than a week. My laptop battery died, and I lost nearly an entire day of work productivity watching other cars come and go. Bottom Line: Go see Kevin, for buying a car, he will take great care of you. But management severely needs to address the scheduling, communication, and workflow breakdowns in the service department.

Just purchased our second BMW with alliance and couldn't he happier. Marisa handled our paperwork…read more--professional and efficient. I'm always a little apprehensive when it comes to buying used cars but they were very transparent and even provided the Carfax for us to review. Overall, would buy from them again and would definitely recommend. We also have been taking our car her for service and don't feel ripped off.

Update: I have since thrown an engine code P0442 along with an oil light. The engine code is an…read moreevap issue (small leak), I can almost guarantee it's not as easy as replacing the gas cap but I'll start with the small stuff first. The oil light could be a number of things. Also they have contacted me about paying for the thermostat I've had to purchase to resolve the first issue but now we are just adding to the long list of items I have to fix on a less than two week purchase.

Brad did an amazing job detailing both my vehicles. He was super friendly, easy to work with, and…read moreclearly takes pride in what he does. He spent a ton of time on both the inside and outside of each car, paying attention to every little detail and handling everything with great care. He was responsive and flexible. He also listened to all my concerns and gave me really helpful tips on how to keep my car looking its best and protected from the elements long term. When he was finished, the car honestly looked better than when I picked it up from the dealership -- spotless, fresh, and shining and the shine lasts. The quality of his work and the level of care he puts in are worth every penny. If you want someone you can trust to make your car look brand new, Brad is the guy to call. Highly recommend!

I found Reflections Auto Salon when I moved to Northern Virginia 6 years ago and have employed…read moreBrad's services every year since. His attention to detail is second to none and the quality of his work is impeccable. It has always been a pleasure to work with him professionally; he is extremely customer focused and has always gone above and beyond in our interactions.

DO NOT COME HERE. waited forty minutes before opening for an emissions inspection only to be told…read moretheir machine is down for the day. Could've put a sign out front saying this to not wastes peoples time. I've had problems in the past with them cross threading my oil plug which resulted in me having to come back and request a whole new oil pan.

Some issues regarding my visit…read more 1. Service time for a four tire road force balance was 2+ hours. This is more than double what it should take. I was charged extra also because they had to work a little harder to get the lug nuts off. 2. After getting service, the vehicle ride is almost identical to what is was before. No mention of anything to me regarding what they did or did not do. I had to rush out due to another engagement I had to get to. 3. I have D rated tires and after consulting BF Goodrich, I set the tires to 52 psi all the way around. They inflated my tires to the pressure noted on the car door plaque for E rated tires (60 psi front and 75psi rear)- pressures read 60 left front, 63 right front, 70 left rear and 75 right rear. 4. Lastly, the inspection report they do for free noted the tire pressure on both the fronts was 60 before and after, and 75 before and after, which is not correct based on what I brought in and what I noted while driving away. Everything else was checked green. Makes me wonder if an inspection was really performed. All that said, Ean and the rest who were working the service desk were very polite. I'm not sure what service was done, and had it been done correctly, I would have noticed a difference - value wasn't worth the result.

This is a great location and I appreciate their friendly service. Zach helped me get set up with a…read moresedan rental that was comfortable and had Apple CarPlay like I requested. He walked around the vehicle with me to inspect it and was very nice. Even though I originally requested a compact suv, the sedan worked perfectly for my needs and it being a hybrid allowed me to drive to and from my destination without having to fill up on gas. After hours drop off is very convenient.

We worked with Ronesha Parker and she was amazing! The most personable car buying experience I've…read moreever had. Everything was so easy and everyone at this location was super friendly and helpful. I highly recommend this location!