*Location Tip: If you're trying to locate this spot via Google Maps, make sure to note that this…read morespa is located upstairs. I stumbled upon Karine Kazarian because of the Biologique Recherche line of products they offer. Although there hasn't been an issue with my current esthecian, I wanted to try a facial in New York along with the line of products. I first booked my appointment with Mariam, who happens to be Karine's daughter. She was super friendly and walked me through the entire process. She listened to my concerns and customized the deep cleansing facial for my skin. I was left with hydrated and clean skin. I knew I loved their service when I received multiple compliments on the second week from having my facial. Recently, I saw Sasha for the same deep cleansing facial as I was in desperate need of extractions. She took care of me and was gentle throughout the entire process. I truly feel like their is magic in these ladies hands and they are definitely worth checking out for anyone who wants to be pampered with good skin care products.

I have seen a handful of estheticians at Karine Kazarian over the past year and my experiences have…read morebeen truly mixed. Some estheticians have been incredible (shoutout Aiza) and some haven't been as good. After my last few visits, I've been disappointed in the depth of the facials I've received and haven't felt that I've been getting my money's worth. The services are expensive (even for NYC) at $300+ with tip. After getting a cyst on my eyelid following my most recent facial, I think it's time for me to find another place for my facials in the city. Wish the treatments here weren't as costly; if the prices were a bit lower, I'd be more comfortable with the quality and depth of service.

This was my first time getting any work done and Nick was amazing! He was very thorough and…read moredetailed with his explanation and helped me understand the whole process. I went back to him a few weeks later and once again was very pleased. Great staff and great results!

Nick was my injector, he was lovely, patient, and did an incredible job. It was my first time doing…read moreany Botox and Nick was extremely professional and kind. My lips look absolutely beautiful and it's exactly what I wanted. Will definitely be coming back!

Fast,friendly and talented. Jyoti is amazing, I always am happy with her work! Make an appointment…read moreand get a text confirmation. Happy to see this small local business do well.

Jyoti is the BEST and the one I recommend for waxing AND threading. They also are very affordable…read moreand easy to book last minute.

Claire was detailed and patient in answering my questions. She made my 1st experience comfortable…read more Establishment was clean, all staff friendly, professional and efficient.

I've been seeing Claire for over a year, and she has been absolutely amazing. She is incredibly…read morepatient, professional, and always makes me feel comfortable during my appointments. She takes the time to explain everything and lets me know before she starts working on more sensitive areas, which I truly appreciate. Her attention to detail, kindness, and ability to make the experience as comfortable as possible are unmatched. I always leave feeling well taken care of. If you're looking for someone who is knowledgeable, caring, and exceptional at what she does, Claire is the one! 10 out of 10 -- chef's kiss! Highly recommend!

The hotel is amazing but the spa experience was not great. Had an appointment for 10am so we showed…read moreup a few minutes before 10. And by the time we were taken to the locker room, changed, and went to the massage room floor and started the massage it was 10 minutes. And never was I told that the setup and changing for the massage would eat up into my massage time so they didn't complete the full 60 minute massage. Never have I been to a spa that did this. We are paying for a nice experience and they pulled this into our experience without warning or I would have made sure I changed quicker and started sooner. Overall, this left me with a bitter bad experience and I wouldn't pick here for a massage again. Quite sad because I really liked this hotel.

This place is incredible. Ramona gave me the best facial I have ever had, and the oil hair…read moretreatment was great (not surprisingly this leaves your hair very slick after). Highly recommend!

Had an amazing relaxing time! Carol spent time customizing the facial and understanding what was…read moreneeded. You cannot go wrong here!

Carol is a genius, so caring and a real master in this field. All her facials have no down time and…read moremake me feel beautiful. I also love all her product! What a gift. Thank you Carol.

I came in for Botox and juvaderm on my nasiolabial folds. Jake made me feel at ease, he was…read morepersonable and professional. I have had some very bad experiences with other injectors, such as injectors who seemingly touched my skull with the injection (painful!) and dropped Botox on my face... I felt very safe with Jake, he was extremely gentle, and also seemed very passionate about his profession. I highly recommend this place, and Jake as an injector!

Nope!!! Never again. I started going here a couple of years ago. Had good results with jeuveau. I…read morestarted to try other places because they were closer to where I live in Brooklyn, but decided to try bodyfactory again. I told the injector that I liked what I had before, but she decided to add whatever she wanted without asking me. Now my eyelids are so tense and wide open - I look like a crazy mass shooter- and I have severe eye strain. I confirmed with someone who answered the phone that the injector did indeed add units that did that. Again... without asking me if it was ok. For some reason the person who I spoke to on the phone thinks a consultation will help. However, I already know from experience that once they inject it the only thing that works is letting it wear off and I have to have severe eye strain for 3 months. The injector was also very careless and I bruised like never before. She even just felt sloppy and inexperienced. I'll never go back again. Nothing like the feeling of waking up with eye strain when your eyes should be relaxed! And the shape of my eyes is so terrible and embarrassing.

The Union Square team is **chef's kiss**. From the reception team to the technicians, everyone's…read moreincredibly warm and welcoming. Most recently, I was treated by Marissa for my brazilian and upper leg. Her kind and friendly demeanor immediately put me at ease. I felt comfortable from start to finish. I highly recommend seeing her! After multiple sessions here, I am already super happy with my results. And they truly cater to all skin tones -- I can confidently recommend this spot to my fellow Black and melanated folks.

I had a very disappointing experience with this business…read more I called to ask a simple question about whether first-time customers receive any discount. Instead of answering my question, the staff repeatedly tried to sell me a six-session package. I asked the same question multiple times, but they kept avoiding it and continued pushing the package. I had already booked an appointment for the next day. However, they canceled my appointment today, claiming there was a "communication issue." When I called to understand why, they refused to discuss it and simply hung up on me. I found the customer service to be unprofessional and disrespectful. If a business chooses to cancel a confirmed appointment, the least they can do is explain the reason politely instead of refusing to communicate. Unfortunately, this experience left me with no confidence in their service.