This place is a find! Living in NYC most women know that moving into the city means trying out many…read morespas before you find the "one". This is it! After having been to spas all over the city for facials I am happy to commend madison spa (Irina) to be a great revelation. Here's what my first facial was like: The place is tucked in between streets on Madison Avenue. It's got nice treatment rooms. Irina (she did my facial) definitely knows what goes into keeping skin relaxed and happy. I went in with slightly blotchy skin and acne scars. She analysed my skin before making suggestions as to what kind of a facial was best suited for me. She was honest about my skin and how I could treat it better. Also not once during the two hour facial, did she push any product endorsement on me (big plus). Irina then proceeded to treat my skin for two hours (including treatment time for face packs). My facial included a mini micro derm, an oxygen facial and extractions. She was very thorough without pinching my skin. The best part about this facial was that the next day my skin was actually not red or more blotchy than usual. I received my fair share of compliments over the next few days as my skin looked rested and happy. I would love to go back there and see how this feels after 3-4 facials. Definitely recommend.

Saw a GroupOn for a 50% off couples massage lesson and got really excited. "Sounds fun and what a…read moredeal, right?" Wrong. The ambiance of the spa was dark and uncomfortable. It felt kinda shady and I didn't feel very welcome. My girlfriend and I were showed our room and told that we would take turns learning to massage each other for an hour with a masseuse. We were excited to learn and ready for a new experience but, turns out, we didn't learn anything. Our instructor was very kind and surprisingly funny but the level of difficulty of the lesson was extremely low. He showed us the simplest hand movements and he even agreed that we could go on YouTube for everything these days. Plus, our masseuse kinda smelt bad. I truly don't mean to be rude but you would expect to be relaxed in a spa. Following our lesson, we were instructed to meet the woman at the counter. She immediately told us that we owed cash for tips/taxes. I told her that I only had $5 in cash but that I had a debit card. She responded, "I told you on the phone to bring enough cash". I quickly told her that she was mistaken and that I was informed only to call a day in advance to confirm my appointment. She rudely sighed, took my $5, and sarcastically asked us, "what am I supposed to do then? Tip him myself?". My girlfriend and I exchanges shocked glances and awkwardly left the spa. Should've trusted you yelpers ...

A friend of mine recommended this place for years..... yes years! I finally made an appt to go. I…read moretook a mental health from work and decided to go. I opted for a 60 minute Korean scrub plus 30 min massage. It was great. Grace was amazing and id definitely book her again. You have to be okay with being naked, there is no way around it. They provide you with a locker, slippers, disposable panties and robe. But in the room, you will only be in your disposable panties. For the scrub, I chose medium pressure and it was perfect. The hardest part was having the mask on, because water gets thrown on you and you are trying to breathe through a wet mask lol. The Korean scrub removes dead skin. Your body will be soft and supple after. The massage happened after the scrub. And after that, Grace showered me. The whole experience was amazing, and I definitely recommend. Can't wait to go again soon.

I booked the 60 minute signature massage and it was decent. Nothing amazing, but relaxing…read morenonetheless. This place is clean and simple, definitely no frills. The staff is kind but the service is pretty bare bones. My masseuse didn't ask if there were any areas I wanted to focus on, or what pressure I preferred, she just got to work. Which is fine, but I feel like for a very similar price you can get a better service. In a pinch this place works great, but I definitely wouldn't go out of my way to come here.

I have been going to Barno for many years and she is the absolute best!…read moreShe does the most wonderful facials and other skin treatments as well. She is lovely,kind and gentle! In other words....the very best!

Had a beautiful, relaxing evening at Faina!! The staff was welcoming and so polite. I had the face,…read morebody radiance package which was beyond amazing! Their website has some really great spa packages. Everything was great. I highly recommend giving this spa a try.

Spent the day here and had a great experience. The spa is extremely clean and has a really nice…read moresauna and steam room, plus both indoor and outdoor areas where you can relax between treatments. My massage therapist, Marilyn, was very professional and did an excellent job. What I liked most is that this is the kind of spa where you can actually spend a few hours or even most of the day, rather than just coming in for a massage and leaving. Definitely one of the better hotel spas in the city if you're looking for a full spa experience with good amenities and plenty of space to relax. I'd absolutely come back.

The facials are very, very overpriced. With tip I paid over $515 for a pretty meh experience - my…read moreskin did not look any brighter or more refreshed, and the texture was totally unchanged. I didn't even look or feel more hydrated afterwards, let alone get that post-facial "glow." Plus their booking system is a mess. They called me the day before my appointment to ask if I could come in earlier, presumably so they could book someone else after me. I said I would try to arrive at the earlier time, but couldn't guarantee it. I then called the day of the appointment to tell them I couldn't get there early and needed to stick with the original appointment time. The person I spoke with said that wouldn't be a problem, but when I arrived the front desk person had no idea I had called and had no record of me telling them I needed the keep the original appointment. They made a comment about letting me keep the "remainder" of my appointment, and then the facialist ended the service based on that earlier start time. So on top of the service itself being pretty mediocre, I got short changed for the duration. I will not be returning.

I was incredibly disappointed in my experience with Spa de la Mer. I booked 4 spa appointments for…read moremy friend group two months in advance, but when I received the confirmation email (the only one I ever received), there were only two appointments. The solutions they offered would not work as they were rescheduling to 6 hours later or have one of us have the spa treatment after everyone else finished. They could not guarantee all of us having our appointments at the same time and we were 2 days out from our appointment. Mistakes happen, but this is highly disappointing in the lack of communication as this may have been fixed if there was an original confirmation email.

The ladies at this place are so very nice, welcoming and helpful…read more I was gifted a 60-min facial while in town so I took advantage. The Mall of Asia location is a bit overwhelming so it was nice to go to a place for a bit of relaxation while getting a facial. And relax, I did. This is a little different from the one I just had at home -- there was no painful "extraction" of white/black heads. Maybe it's because I had none since I just had a facial not too long ago. Instead there was a gentle exfoliation, lots of applications of serums etc, and gentle massaging. I felt like I was truly being cared for. The only change I would make is to tone down the music to make it a real zen-like experience.

Okay. As mentioned per my previous review - couldn't ever…read moreget in touch with anyone here. I had a GC and kept calling and calling but nope, no one answered. Fast forward- finally made my way here in person and only to find out they're closed!!!! Meanwhile they still have their sign up and everywhere still says they're open. Then website tells you to redeem your gift cards on products on their site since they're closed. Nope!!!! Doesn't work and do they care to help you? Nope!!!! Like not surprised why this place shut down permanently and soon they'll go out of business forever. Their stuff hasn't been popular since the late 90s. Damn this place. Zero stars. This place still sucks - wish I got a gift card to Sephora not this wretched place.

I had a SpaFinder gift certificate from work and used it for a facial with Prapa, which was…read moreexcellent. Aesthetician Prapa was so kind, professional, and she did a really nice job with the massage and Fab Facial plus added on dermabrasion and extractions (I was glad Prapa suggested it)...days later and my skin is still glowing! The environment at Bliss Spa is clean and soothing with peaceful soft music. The amenities like water, snacks, and changing room were lovely. I felt completely relaxed and refreshed for the rest of my day. Highly recommend this spa and especially a facial with Prapa. The products for sale at the front desk are also reasonably priced and work well to maintain great skin, and that spa glow!

I've been going here for a few months now. Needed a manicure before a client meeting one day and…read moreeven tho I usually do one like once a month or once every two months I didn't have the time to fix chipped nail polish so I ran over here during my lunch hour. Service here is impeccable. They are thoughtful, kind, the ambiance and feel of this place is amazingly peaceful and it's super duper clean. All the things you need in a spa. They've even got some sort of sound proofing thing going on because whenever I've come here there hasn't been traffic noise - it's truly a peaceful oasis in an otherwise frantically crowded neighborhood. That being said, I've now come here a few times. My manicure have always been ooookaaaaaay. But I return because it's a wonderful experience. You lie down, there are comfy pillows, almost an eerie silence with very calming music playing overhead and it always smells lovely. It's a great way to spend a lunch hour and kind of recharge your batteries after a rough morning. This past visit (probably like my 5th or 6th - I don't always remember to check in) my manicure really wasn't okay. It was bad. I hate having to do things like ask for the nail file and file my own nail after someone makes it significantly shorter and files it into a crooked square shape...when I try to keep my nails a nice medium length (rather than short :-/) and I was clear about wanting a more rounded square. I had to fix a few after I was done...I also had to ask for my (very attentive) nail tech to paint the sides where she would miss a lot of my nail...having to fix some left some nails darker than others. She also did one coat of the deep blood red polish I chose and then a top coat. Any polish, especially darker colors require a minimum of 2 coats. This is pretty common nail polish knowledge. She was so nice and I was nice about it but after paying and getting to my office I was pretty horrified at how my nails looked. They were all really weird. Lots of marks, lots of unnecessary thickness, some air bubbles - I was pretty upset. There's also usually a brief complimentary back rub done afterwards which is a really nice treat and something I got used to the previous times I've come here which makes the experience worth coming back for considering every mani I've had here has been ooookay. Yesterday's was not okay. There are photos. Today I've got two nail polishes where the polish has chipped from just typing at work...my normal Astoria spot manicures generally last me 3 weeks. I'll probably return sometime for a couples massage or something as I mentioned my fondness for this place to my husband, but I don't know if I'd come back for another manicure. I don't do my nails that often and I need consistency...plus it hurts to spend money on something that's meant to treat myself and the final result is something I could have done to myself 100% better. I felt like I had to kind of hide my hands during my client meeting. Again, I've had good experiences here and not let frustrated so 3 stars for A okay. Ooookaaaay.

Good customer service is a must! After my initial experience and post I was immediately contacted…read moreby the Bienfait team to return to the spa to correct my concerns. The entire team went ABOVE and BEYOND to make my second experience pristine! They were apologetic and accommodating. I truly understand that things happen and my skin did not agree with something, but their willingness to correct it trumps my flare up. My return was met with concern and an eagerness to provide excellent care. I can't stress how much they apologized and it felt so sincere. Sometimes you get poor service and people make excuses or worse than that, don't acknowledge your concern at all, but that was definitely not the case here. I appreciate Mi Ra for being so sweet and supportive & big shout out to the manager, Sung for truly caring about my experience! Thank you guys again!!! In a few days my face will be better. I'll never forget how you made this better for me. Tha

I was visiting New York from Seattle for a business trip and found this spa online…read more My massage therapist was highly professional, and the techniques were amazing. After massage she also do the head spa for me. The shampoo smelled incredible, and my hair felt exceptionally clean afterward. After a long and stressful business trip, this experience helped me relax and recharge. Thank you for the wonderful service--I'll definitely be back the next time I'm in New York!

I came here for a 60m massage and 60m scalp treatment. It was unfortunately a very bad experience…read more I'm 5'9, the massage beds are not long enough to accommodate someone of my height. I had to squish my neck to fit. They have you change into shorts and a shirt they provide, but the shorts are only available in a size medium so they had nothing for me to wear. The massage was not good, the person kept on plastic gloves that irritated my skin and was largely just pinching my skin. I asked to end the massage after 30m because I was genuinely in pain from the pinching and my skin was red with irritation from the plastic. The scalp treatment was unfortunately similarly bad. The table you lay on for the scalp treatment is very short, so that I could not lay down fully without my feet pressing into the wall. I kept trying to contort my body to find a more comfortable position, but I was not able. I had to end the treatment after just the shampoo. My hair was left in a huge tangle of knots because the way they shampoo puts the hair into sort of a rats nest. I had to repeatedly ask to stop the treatment before they would rinse my hair and let me up. Despite neither 60m service being completed, they still wanted me to pay almost full price. The woman at the desk felt so bad that the manager asked me to pay that she offered to pay out of pocket herself. That was so nice of her, but reflects very poorly on the manager and spa. Employees should not be put out that way. I would say if you are shorter perhaps this place can work better for you. If you are tall, do not bother. Seems that the therapist you get also makes a difference. I would not recommend.