On my first visit when I inquired about Softwave for skin tightening, I found the technician to be friendly and knowledgeable. Therefore, I booked an appt. cost was $2000 for 1 treatment. I am a 70 yr old woman looking to tighten my jowls and expected subtle results, not drastic results like a facelift. that is what she said I could reasonably expect. She showed me before and after pictures of other patients my age and I was fine with the results. When I went for treatment, photos were taken so we could compare down the line what the progress was. During the treatment which was very painful, she was very irritated with me for moving around a bit. She told me to take another tranquilizer because she couldn't focus on what she was doing. I believe the treatment was cut short because of her impatientness with me. I was told to come back in three months follow up observation. At the three month appointment I told her there was no visible difference at all, and I asked to see the before photos, which coincidentally they told me they couldn't find. Very convenient not to be able to compare. Therefore, they took another set of photos at three months and told me to come back in six months to follow up. I came back at the six month period and told her there was no improvement whatsoever. This time she did compare the pictures taken at three months with the new photos taken today. Any normal person looking at the two pictures side-by-side you can clearly see there was no improvement, not even subtle results. I was upset because $2000 is a lot of money for one treatment that did nothing. She was very rude by saying she never promised any results. However she did promise subtle results. I think the right thing to do with an unsatisfied customer it's to offer to redo the treatment if not fully at least partially. She said she could not entertain that idea, I should just go and get a facelift. With that I left very upset and very angry. I would never recommend Kalon dermatology, especially the PA Who took care of me named Rita. She's arrogant unprofessional. An embarrassment to her practice. People spending so much money should be treated with politeness and care. All they wanted was to take my $2000 but did not want to follow through to try to make me a happy and satisfied. Please don't waste your time going there- go to another place where you'll get a proper treatment and some politeness and professionalism. read more