I've been a customer at this business for about 2-3 months and have paid Etty thousands already for electrolysis, hoping for permanent hair removal. The refreshments were cute and Etty playing a therapist role, (though she tries to use it to her advantage), but this business has NO experience or any skills and you will NOT see results once you stop going and highly risk the chance of a burn with Etty, especially with darker areas on the body. Despite being a loyal, high-paying customer, her behavior varied, sometimes too personal and other times strictly professional with reminders about cancellation fees even when I never cancelled.
Etty prioritized other clients during my sessions, cutting them short and starting late. After calmly explaining this to her and that she would end my appointments early when hearing a customer walk in, she got very angry and combative and told me "you've always kept it classy, so don't change that today". This attitude of hers was extremely unprofessional.
She initially promised permanent results in 1-2 years but changed it to 4-5 years after 24 electrolysis sessions and said that that is what she tells everyone regardless of hair growth and type and also said she cannot promise if the electrolysis sessions will EVER come to a stop and also cannot promise any timeline due to her limited experience since she's only been in business for less than a year. She asked me to do 1-2 sessions every week since each hair follicle is in a different hair growth cycle. I realize now this was more a money tactic than logic. Transitioning to laser, she discouraged me, citing her own past mistakes burning people due to her OWN negligence, and displayed emotional instability when discussing the procedure. Her lack of confidence in laser and defensive attitude made me question her skills. After stopping the session for a month and letting her know I'm switching our sessions from electrolysis to laser hair removal, all the hair grew back after 24 sessions of electrolysis which were 2-4 hours each session at $2/minute, and there were no results, just thousands of dollars down the drain. I can surely say she has little knowledge on laser and expects people to sign a waiver stating that it is not her business's responsibility if she or the machine burns you whether due to the customers negligence (being tan, on medication or accutane, etc.) OR EVEN DUE TO HER NEGLIGENCE or lack of experience. Etty has no confidence in her laser knowledge or skills. She even emails the Candela tech every time I have a question which makes me question her skill level. She has very basic hair removal knowledge and repeats the basic information many times to make it seem like she knows what she's talking about. Even after her rude demeanor, I remind her and ask to pay her the remaining balance of $245 from a previous bundled session which she had no record of. Then she changes her price to $254 demanding that she's always given me a discount which she won't apply today, which is very untrue there was NEVER any discount she ever applied. She gets combative and manipulative and says "don't you think I deserve the $5, will you really argue over $5?" She proceeds with an attitude and puts in the amount in the credit card device of $450 INSTEAD. Trusting her I tap my card not reading the amount. When the card tap placement accidentally fails she defends why it's $450 and tells me she will show me the record then apologizes and says she was wrong, and goes back to $245.
Overall, I've lost trust in her expertise and will not return. The business, operating less than a year, lacks transparency about results and safety and has very very little experience and knowledge. I advise seeking a more experienced provider for safer and more reliable service in laser and electrolysis. read more