Recently purchased a pair of prescription sunglasses via mail order (Randolphs) and wanted to leave…read morea comment about the process. I had talked with Trish over the phone and she was very helpful with letting me know what I would need, as well as what options I had to work with. Once everything was finalized, they shipped them to me (live out of state) and I am super pleased with the final result. Wonderful customer service and product.

Outstanding and friendly service. Excellent selection of the most recent styles of sunglassesread more

After this initial post with my negative experience, the manager of the store reached out to listen…read moreto my concerns directly. Then he not only apologized, he went out of his way to make sure the situation had been rectified. I really appreciate the follow up and professionalism shown by Mike.

Amazing service, everyone was kind and welcoming. The manager Mike went above and beyond to make…read moresure my son who has very poor sight would be comfortable with his new glasses! We usually have such a hard time with my son feeling confident but the staff really went above and beyond fitting and getting him right!!!

Trying to get fitted was always going to be overwhelming because it was my first time getting a…read morepair of prescription glasses. I wandered around the store for a while, a little confused, but Morissa helped me figure out which frames I would like and then went into the back to pull some more I might like. (Every single one she pulled was very cute!) The entire staff was friendly and helped me pick out the best frames, Morissa was amazingly helpful in breaking down what my insurance was covering and what was happening, and she answered my questions with such patience and grace. The entire vibe of the store was amazing - the staff seemed to have genuine camaraderie and were very competent - I'm honestly excited to come back in two weeks to pick up my glasses.

"I visited the West York location for an eye exam. Staff appeared confused about which prescription…read morewas mine, and I was initially given the wrong prescription. The situation took considerable time to resolve. When I finally received the correct prescription and was leaving, I felt that staff were laughing about the situation rather than taking my concerns seriously. This was frustrating and left me with little confidence in the office's organization and customer service." That kind of review is clear, professional, and difficult to dismiss because it focuses on your actual experience. And for what it's worth, being handed the wrong prescription is a pretty significant mistake when you're talking about eye care. A review describing that experience is completely reasonable. Tammy Fritsch York, PA Twfritsch@hotmail.com

One of York's brightest gems. I've never bought anything in here that is not of the highest…read morequality. You can tell that they take pride in everything they put out on the sales floor. I've yet to come across anything that looks like second- hand. Equally important is the way they make you feel when you come in to the store. I shop here when I'm in the city, which is not as often these days as it used to be, but every single time, I'm made to feel recognized and so welcome. Truly one of my favorite businesses in York!

Such a unique store! I find something cool every time I stop in! The owner, Alex, is very…read morediscerning with the pieces she consigns. The closing is always close to New. Incredible deals on Amazing designers. There's shoes, jewelry, purses and all sorts of clothing. I've also consigned here. The process is simple, you can schedule an appointment online and bring your items in. She provides a complete list of brands and items she will accept. If your items don't sell, she'll happily donate them for you. If your item sell, you'll get your check regularly. If you're looking for glamorous, name brand items an extremely reasonable prices, stop in and check it out. Best part, you're supporting a locally-owned business!

Went here for an appointment today and the whole experience was great. Genesis warmly greeted me…read morewhen I came in and took me straight back even though I was pretty early for my appointment. Dr Smith was kind and took his time to address concerns about some genetic eye conditions in my family and gave a through eye exam. Jenn was great on assisting me on choosing frames and being transparent on the costs with different lens options. Everyone here was very pleasant and nice.

The optometrist himself is great. However, everything else about this practice is subpar. Customer…read moreservice is bad, high-pressure sales, no transparency in the cost and delay in actually receiving your glasses or contacts. I really can't get over how the front desk staff made me feel like I was a bother instead of a customer

This seems to be a very nice place to go for some lunch and shopping. Sadly, the flea market area…read moreof the building will be closing down in a few weeks. So it will pretty much just be the one little restaurant at the entrance and a bunch of various art studios scattered about.

For visitors - a wonderful experience, beautiful spaces, and a meticulously restored interior…read more For potential tenants - the leasing process was incredibly misleading. Important costs like utilities (about $100/month) and a "total due at signing" nearly four times the advertised deposit were never disclosed on the website or over the phone. What's advertised is not what's in the lease. Felt dishonest and disingenuous - ultimately we chose not to move forward and I would only recommend this facility with intense scrutiny of their leasing process.

My absolute go-to place for all home decor and window coverings. The owner, Susie, goes above and…read morebeyond to make sure you have the best experience possible.

Had a bad experience with Ashley Furniture, worst example of customer service. Contacted Furniture…read moreFinesse and Susie really listened to me and suggested I come to the store. After looking at several options for a recliner I almost made an impulsive purchase, because I had waited so long for the recliner that Ashley Furniture dropped the ball on, but Susie talked me through that and made me realize I was looking at a piece of furniture that I would have for years and it should be exactly what I wanted. Family owned business that takes pride in how they service their customers.