I wouldn't recommend coming to this office. This office has very limited eyewear to choose from. I…read moredid not find any frames that I liked, so I asked for my prescription along with the pupillary distance so I could get glasses elsewhere. The person I talked to refused to give me my prescription unless I bought glasses from them first. They told me you wouldn't go to burger king and order McDonalds food. I didn't understand this because it's my prescription and they were already paid for the appointment. Any other place I've gone to has given me my prescription because IT'S MINE. I ended up just not getting glasses.

Dr. Lander is a knowledgeable and skilled physician. He's taken care of our eyes since we moved to…read moreYork County. He's done cataract surgery for me and kept tabs on diabetic issues that may arise. We're lucky to have found someone we trust so close to home.

After this initial post with my negative experience, the manager of the store reached out to listen…read moreto my concerns directly. Then he not only apologized, he went out of his way to make sure the situation had been rectified. I really appreciate the follow up and professionalism shown by Mike.

Amazing service, everyone was kind and welcoming. The manager Mike went above and beyond to make…read moresure my son who has very poor sight would be comfortable with his new glasses! We usually have such a hard time with my son feeling confident but the staff really went above and beyond fitting and getting him right!!!

Didn't even get two minutes into the phone call to make an appointment and changed my mind. The…read morepeople answering the phones are the face of the company, keep that in mind. The lady was very flustered and rude. Find someone better equipped.

On 12/19/22 I was denied medical care for choosing to not wear a mask. They could not refer me to…read moreanother office to seek care.

I feel like it's important to mention that during COVID times this place felt clean and distanced…read more & Protocols were in place to keep display frames clean! The staff were all friendly and extremely helpful. My eye exam went smoothly and the techs were so nice and Jessica O, who checked me out, was such a sweetheart! It almost makes me wish I needed to get frames more than once a year, because the people working there really made this experience a good one.

I wasn't rushed to find the glasses I wanted. The person who…read moretook care of me was very personable. She answered all of my questions and explained everything well as far as what my insurance would cover and the options for my prescription. I highly recommend Vision Works to anyone looking for a provider for their eye glass needs.

They ordered the wrong contacts for me which results in a credit on my account of $100. When I…read morecalled back 3 months later to reorder more contacts, they refused to order them because they said I owed them a $40 copay. When I brought up the credit, they acknowledged the credit but stated they could not take the copay from the credit and they also refused to refund me the credited money. I had to get the attorney general's office involved to get everything resolved because they refused to release my money for months. I will never go back!

"I visited the West York location for an eye exam. Staff appeared confused about which prescription…read morewas mine, and I was initially given the wrong prescription. The situation took considerable time to resolve. When I finally received the correct prescription and was leaving, I felt that staff were laughing about the situation rather than taking my concerns seriously. This was frustrating and left me with little confidence in the office's organization and customer service." That kind of review is clear, professional, and difficult to dismiss because it focuses on your actual experience. And for what it's worth, being handed the wrong prescription is a pretty significant mistake when you're talking about eye care. A review describing that experience is completely reasonable. Tammy Fritsch York, PA Twfritsch@hotmail.com

My thoughts on this LensCrafters location are mixed. The gentleman who initially met with my wife…read moreand I to pick out new glasses was very friendly anecdotes helpful. He knew the products available and assisted with picking out frames and lenses. However, we've had the misfortune of twice encountering another male sales person. Both times he seemed to be short with us and didn't have a clue how to process refunds. He refunded my wife's glasses onto the wrong card which caused me to lose several hundred dollars in FSA monies from last year.

This location fails to deliver on it's promise to deliver glasses in the time frame they quote. I…read morewas told 2 weeks for my glasses to arrive. I contacted them after 2 weeks and they said my lenses were in "coating" and it would be another week. That week past and was told they were "promised" for the next week. Guess what.....1 month and no glasses. If you need glasses to see I would not recommend this place.

Dr Amy Spotts is Excellent and experienced in many eye conditions. The staff is at tentative and…read morehelpful in selecting and fitting eyewear. Great selection of frames as well.

The optometrist was useless. In a hurry to meet his parking lot date during initial selection and…read morefor "fitting" after completed eye wear was ready. Again in a hurry to meet someone in parking lot and set glasse on my head and "said they look good right there". Never set level or made any adjustments for the point. Lense was wrong Because he leaned far left tilting the device while trying to read my eyes. Extremely unprofessional in every way!!! Actual Dr was very good but her work blown by lazy optometrist.

Went here for an appointment today and the whole experience was great. Genesis warmly greeted me…read morewhen I came in and took me straight back even though I was pretty early for my appointment. Dr Smith was kind and took his time to address concerns about some genetic eye conditions in my family and gave a through eye exam. Jenn was great on assisting me on choosing frames and being transparent on the costs with different lens options. Everyone here was very pleasant and nice.

I have been a patient of this practice for 20 years and have nothing but high praise for Dr. Smith…read morebut the front office staff are definitely not customer friendly, in fact quite disrespectful. I would not recommend this practice to anyone.

The staff here is always so nice! I had the pleasure of working with Heather at the front desk…read moremultiple times. She was so friendly and went out of her way to make sure I was able to see on my wedding day! Thank you so much, Heather! I greatly appreciate you!

I can't say enough good things about Dr. Heather, her staff and their beautiful office! Dr…read more Heather is extremely kind and, more importantly, she is very thorough. She explained what she was doing before each procedure and made sure all of my questions were answered. Her staff is professional, friendly and very welcoming. An overall excellent experience!!

Nice to be seen in person. They finally got my son's script right..looking at you MyEyeDr (complete…read morecrap place). Drove 30 mins to get here. I'll be seen soon as well, so I'll update when I'm done, but so far great place and great Dr.

Dr. Beam recommended that I have cataract surgery. I had the operation and what an improvement…read more Since then I went back to york eye and he examined my eyes with great results. Still waiting on my new glasses. Dr. Beam is easy to talk to and seems to really care about your vision.​ I have to wear glasses because I have a prism so I don't see double. Thank you.