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    CustomEyez by TaraLee

    5.0 (2 reviews)
    Closed Closed

    By appointment only

    Services - CustomEyez by TaraLee

    Eyewear fitting

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    5 months ago

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    Liang Eyecare

    Liang Eyecare

    3.9(11 reviews)
    3.1 mi

    Very knowledgeable and professional service. A small eye care practice with a very homey feel. Even…read moreworked with my situation to help save me money! Will definitely be coming again for all my vision needs.

    Honestly shocked how bad my experience was. My sister, who can't stand bad service, recommended…read morethis place to me so I expected quality. As a new patient, I arrive slightly early, then after 15 minutes I'm called to the exam room. First thing I noticed was how unsanitary it was. There weren't any disposable paper pads for your chin or forehead on the equipment. Dr. Liang used a tissue to "clean" the chin and forehead pad. I slid my mask down and used that as protection. He then asked me to remove the contacts I had in. I was given an open contact container (which looking back, who knows if it was clean or not) and a half bottle of eye solution that I'm sure was used by the previous customer. Luckily I had my own materials I could use. Also, I was poorly informed of if/where I could wash my hands before touching my eyes. My biggest concern was that I was NOT told my eyes would be dilated. Before he put the drops in, I pulled back and asked "what's that?" He said "it's to dilate your eyes". I told him its been a while since I've had that done and I cant remember the last time they were dilated. So not knowing the outcome, I let him proceed. He never asked if I had a ride home. The one thing he did ask AFTER they were dilated, is if I had sunglasses cause it would be bright. Then we were talking about brands of contacts. I told him I've been using a 'Day & Night' brand (specifically made for sleeping) for about 10 years, they work great, and I love them. He immediately said I should not be wearing them, and they're bad for my eyes. He completely disregarded the fact they work for ME. They're the only brand of contacts that have worked for me. He strongly recommended daily contacts, I politely declined. After informing him again I would really like the brand I've been using, he ordered a trial pair with a downgraded prescription; down by a quarter in one eye and a half in the other. As I'm signing out, I can't see anything two feet in front of me. I asked the woman at the front desk if this was normal. She said yes. I couldn't even see the receipt to sign my name. I then sat in my car for 20 minutes contemplating how to drive home. Before my next appointment to get my trial pair, I called to clarify what the apportionment was about and informed the receptionist that I will not be returning and do not need to order contacts due to my unpleasant fist visit. I did not, however, express what I didn't like about it. So keep in mind, they are aware I was not happy of the first outcome. I walk in to receive the trial pair with the downgraded script. I put them in, go to the exam room, and have to squint to see the letters. Granted, I got them correct, but I told him my right eye was slightly blurry. He said "you have 20/20 vision even with the lower prescription" to which I again said "it's still slightly blurry". He did nothing about it. We got to talking about my first appointment. I told him I was never informed my eyes would be dilated to which his response was "all new patients get their eyes dilated". I said "I'm sure they do, but that's information you should tell someone. I haven't been to the eye doctors in at least 2 years, I didn't remember how long the blurry vision lasted". He had no comment and was rushing the exam knowing I was not returning, yet had no desire to know why. The pattern I noticed here is that Dr. Liang disregarded my concerns. Both times I left like they wanted me in and out for a quick buck. I do not recommend this company. I will gladly make the 50 minute drive to my old eye doctor in Oxford.

    CustomEyez by TaraLee - opticians - Updated May 2026

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