I order a lot of flowers through work, and Flowers by Laney really went above and beyond to make…read moresure my order was amazing. I placed an order online for one of their bouquets and mentioned that it was for a new baby. They reached out to ask if they could add a special touch by using a cute lamb container instead of the usual clear vase -- how considerate! It sounded so cute so I requested a photo if they weren't too busy, and they followed up so efficiently with photos of the beautiful arrangement they created!!! The pictures say everything. The arrangement was so perfect and their customer service certainly exceeded my expectations. I hope we are able to work with them again soon! Thank you so much to your team!

On 9/23/25 for our wedding anniversary I ordered roses from Flowers By Laney, specifically the…read moreEternal Love Boutique - Deluxe. The total came to $173.83 (after taxes and fees) which I have no problem paying that amount if the product ordered looks similar to the what is advertised. I attached pictures of both (white background is what was supposed to be sent). My wife spoke with the owner who hung up on her after asking why my wife did not call that day. We are busy and my wife called as soon as she had time to. That was not the issue and we were not even calling to get the money back or replaced, it was to let them know that what was advertised is not what was being sent to people. But the owner hung up on my wife before anything could be resolved. The owner then texted my personal number saying my wife is "...difficult to talk to". Very disrespectful and unprofessional.

I placed an order for some Green Egg accessories and did not hear from them. I went to the…read moreShrewsbury store to check on the order and it was like pulling teeth to get someone to assist me. You would think that they could just look it up in their computer but they kept fumbling around. As my tone got louder no one went to help the poor salesperson that started to assist me. I got the feeling that they did not place the order but they wouldn't say. They told me it would be a week more. It did come in. Never shopping there again.

The wife and I ordered a new Speed queen dryer from Miles Appliance they texted me and said it…read morewould be delivered between 9am and 12 noon . We got a second text stating they would be later because the technician was running behind. I called at 3 and they said they are not coming because a part was broken to change from natural gas to propane and they would not be out till Friday . I can't stand a lier if your short on help just say it . I ask the guy what are you going to do for us we stayed home all day waiting for you ? his reply was nothing it will be there Friday . I will never buy another appliance from them again . Home Depot and Lowe's at least try to satisfy the customer. This a warring stay away from Mikes Appliances .

We received an appliance delivery from Home Depot today (1/16/2025) and it was an absolute…read moredisaster. When ordering the appliances (refrigerator, dishwasher, microwave) we indicated in the online delivery special instructions for the new hardwood floors we recently had installed. The installer came out and there were issues with the installation. The install of the dishwasher and the water line was not properly hooked up... during that installation the installer had water all over my entire kitchen damaging the newly installed hardwood floors and the water leaked into my basement level damaging the drywall on the ceiling and coming down the sides of the walls, the newly installed carpets in the basement as well as part of the basement sofa was damaged due to water damage. The cabinet below the sink was also severely damaged. The refrigerator was not properly hooked up... the hardwood looks like the fridge was slid across the floor. They left divits, cracks and deep wood scars across the floor and the water damaged many of the hardwood planks. The refrigerator was not properly installed. Keep in mind, we paid Home Depot for the installation of the new equipment and the hauling off of the old appliances. When we called Home Depot, we had to submit a claim. We were told we should hear within 72 hours. The installer knew exactly what he had done and the issues he had caused as he directly called his manager during the delivery explaining the damages that were caused. I never thought this purchase of three appliances would turn into a total renovation project. Extremely disappointed right now ...for those of you reading this, I hope you never purchase appliances for delivery from Home Depot. After calling a 2nd time today... thinking talking with another person would put me at ease, it made things worse!!!! We are waiting for the company that Home Depot goes through to address our claim. At this point, I feel like I need to get an attorney...never ever will I return to Home Depot not even for a screw... because they definitely screwed us!!!!!!!!!

I wrote a letter to the Chairman & CEO of The Home Depot about my unacceptable experience. I mailed…read moreit Certified/Return Receipt on 01/02/20. The letter was received three days later. I finally received an email back from a representative in the Corporate Escalation Team. I didn't receive a callback when scheduled, however, I received a call from the Store Manager a day later. We discussed cross-training, employee/customer interactions, and management. The current Store Manager was deployed to the store two-and-a-half months ago. I suspect for some of the reasons described in my prior post. He was professional, courteous, and attentive. Not only did he address my concerns, but he also shared operational strategies to resolve problems the store and, most importantly, the corporation's issues. Of course I didn't want anything except to exhibit how business should operate. I wish the best of luck to the Store Manager in the current environment of non-engaged employees and the corporate climate of The Home Depot.

What a great experience! From my initial meeting with Nancy who offered a beautiful selection of…read morestyles and design tips to the seamless and smooth installation. "D," the blind installer, paid very close attention to every detail, ensuring the blinds were placed exactly where we liked. He was efficient, clean and made sure the surrounding areas were safe while he worked. During the installation, Mark, the other owner stopped by to greet us and spend time answering questions and sharing ideas. The care, patience, price, service, and overall experience working with this professional team was PERFECT! We highly recommend Budget Blinds and look forward to the opportunity of working with them again. Thank you, Nancy, Mark and "D"!

Overall, working with Budget Blinds Annapolis/Cockeysville has been a disappointment. Honestly, the…read moreowner, Patrick, the installer, Jeff, and the assistant, Christa are very pleasant and nice to work with. Well, if the folks are great, you may be wondering why the two star review rating. Well, I'll tell you why now. My husband and I ordered our custom draperies from Patrick two+ months ago (almost three), and as of today, and 4 trips later to our home, we still do not have all of our drapes hung (we only ordered drapes for two rooms). Unfortunately, during each visit something was missing or backordered. The latest issue is two of the panels that were too long when they were delivered the first time still have not been replaced. We have also had to wait for the correct rods and ends to be delivered as well. Although Patrick has been very nice to work with, this process has been very inconvenient for us. All along, my husband and I have been very understanding and patient, but at this point, we're not sure if we have the patience to go through this again. Hopefully, Patrick and Budget Blinds can make this right. It seems that most of the issues are distributor driven; however, we do not think that these issues have been addressed with as much urgency as we'd expect. Currently, we are paying for blinds that we don't fully have installed yet. Unfortunately, if asked today, I'm not sure that we could refer this company for draperies; perhaps blinds are a different story.

I am thrilled with my service. I needed my engagement and wedding rings resized and have been…read moreputting it off for a while. I brought my rings in on a Saturday afternoon and they were ready about 24 hours later. They both look perfect. I almost cried putting them on my finger because I have missed them so much. I can't recommend them enough!

Laila and Tori took Great care of me. my wife's new diamond ring is beautiful! I'll be back for…read moremore jewelry for sure

My absolute go-to place for all home decor and window coverings. The owner, Susie, goes above and…read morebeyond to make sure you have the best experience possible.

Had a bad experience with Ashley Furniture, worst example of customer service. Contacted Furniture…read moreFinesse and Susie really listened to me and suggested I come to the store. After looking at several options for a recliner I almost made an impulsive purchase, because I had waited so long for the recliner that Ashley Furniture dropped the ball on, but Susie talked me through that and made me realize I was looking at a piece of furniture that I would have for years and it should be exactly what I wanted. Family owned business that takes pride in how they service their customers.

I can't say enough good things about Vladimir and his team! They all worked hard to get my…read morecarpeting in exactly how I wanted and did a superb job! HIGHLY RECOMMEND

We needed an area rug after restoring hardwood floors and found existing selections elsewhere to be…read morelackluster. They had a decent selection of contemporary styles with a range of piles with competitive prices. Vlad gave candid feedback when the quality might not be a good fit with heavy use. We ended up with a traditional style in unusual colors, and were able to purchase an excellent felt pad custom-cut to fit the area rug. Oh, and bonus-they are amazing at getting rolled rug and rolled pad into my car (not an SUV). We are very happy with this business. It's not much to look at from the curb, but it's worth it!

What a terrific team of people to work with the counter is stunning! Excellent customer service…read more Nancy, was great to work with she helped pick out the right quartz slab and was very patient with all of our questions. The installers took the time to make sure everything was level, and everything fit perfectly. We are very happy with our beautiful new quartz countertop. We can't say enough about how smooth the whole process went! Job well done! Thank you!

From the owner: Atlantic Custom Granite & Marble is a family-owned business that operates on the principles of…read morequality, integrity, and professionalism serving the community and surrounding areas. Mark and Brian Clayborne have pushed beyond industry standards using innovative methods to provide highest-quality craftsmanship all while focused on culturing an exceptional customer experience. Call us now for more information!