I order a lot of flowers through work, and Flowers by Laney really went above and beyond to make sure my order was amazing. I placed an order online for one of their bouquets and mentioned that it was for a new baby. They reached out to ask if they could add a special touch by using a cute lamb container instead of the usual clear vase -- how considerate! It sounded so cute so I requested a photo if they weren't too busy, and they followed up so efficiently with photos of the beautiful arrangement they created!!! The pictures say everything. The arrangement was so perfect and their customer service certainly exceeded my expectations. I hope we are able to work with them again soon! Thank you so much to your team! read more

Flowers By Laney - SOOOOOO cute!! Flowers by Laney did a great job! - Florists Near Me - Shrewsbury, Pennsylvania

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On 9/23/25 for our wedding anniversary I ordered roses from Flowers By Laney, specifically the Eternal Love Boutique - Deluxe. The total came to $173.83 (after taxes and fees) which I have no problem paying that amount if the product ordered looks similar to the what is advertised. I attached pictures of both (white background is what was supposed to be sent). My wife spoke with the owner who hung up on her after asking why my wife did not call that day. We are busy and my wife called as soon as she had time to. That was not the issue and we were not even calling to get the money back or replaced, it was to let them know that what was advertised is not what was being sent to people. But the owner hung up on my wife before anything could be resolved. The owner then texted my personal number saying my wife is "...difficult to talk to". Very disrespectful and unprofessional. read more

Flowers were absolutely beautiful. Many different kinds of flowers in my arrangement! Fresh and they smell wonderful! Especially loved the mauve roses! Made my birthday extra special! read more

WATCH OUT! I ordered flowers for my sick mother in law and said NO SUBSTITUTIONS but guess what they did...substituted the main flowers for cheaper junk and when I brought it to their attention, they were rude and refused to correct their mistake or even offer an apology. I will never order flowers here again. read more

I live in Montgomery County Maryland and wanted to send some flowers from a group of girls for a friend who's grandfather passed away a few days ago. With everything going on because of Covid19, I was worried florists and deliveries would not happen. I ordered them last night at 11pm and by 1:30 today? She already received the flowers. Not sure how everything went on the recipient's end but I'm giving this place a 5 star rating because they were quick in delivery, beautiful flowers, and they made her happy in a time like this. Thank you flowers by Laney! read more

Flowers By Laney - "Full of love" bouquet that we ordered her with a hand written card. The hand written card gave the flowers a more personal touch! - Florists Near Me - Shrewsbury, Pennsylvania

I was very happy with the ease in ordering online. The recipient sent me this picture. Looks just like the one i ordered! Thanks Flowers by Laney for coming thru with beautiful work. read more

Flowers By Laney - Flowers by Laney did a beautiful job. - Florists Near Me - Shrewsbury, Pennsylvania

Created a beautiful arrangement for my mothers funeral the price was reasonable and the service prompt and professional. I recommend highlyv read more

I searched for hours for a decent flowery delivery place and this one seemed at least fine. What I got was a completely different color scheme and included different flowers than the photo without consulting me. I selected "no substitutions" on the order, so this upset me. What I ended up getting was not bad quality, but make sure you call to ask them what flowers they have available before placing an order. Here's what I ordered Vs. What I got: read more

Flowers By Laney - What I ordered - Florists Near Me - Shrewsbury, Pennsylvania

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I love the beautiful flowers that were arrange for my friend and they were exactly what I asked for. Modern and glamorous and just so vibrant. ! read more

Terrible customer service. I have never written a review before but the lack of response has compelled me to. A group of co-workers and I ordered a sympathy bouquet for a fellow co-worker. I called ahead to ask how close to the website image they could make the arrangement. I was told there would be ONE substitution. I was ok with this. Upon receiving the flowers my co-worker who was grieving the loss of her mother was very thankful and sent a picture. The bouquet looked quite sad compared with what was promised. There was more than one substation and the substitutions were cheap at that. I wrote two emails with no response. I felt I couldn't peruse the issue due to the fact that monies were pooled and I certainly could not ask the bereaved co-worker to return the bouquet. If you can help it find another florist. read more

The flowers I received were far less than what was ordered but the bigger disappointment was the way I was treated when I called to express my dissatisfaction. I was polite and respectful while voicing my concerns and the owner raised her voice to me, was defensive and rude. A terrible customer service experience with only a partial refund. I've since read several similar reviews which can only lead me to believe that this is commonplace with this business. I will share my bad experience with my friends in the community to try to spare them from similar disappointments. read more

We had a great experience with Flowers By Laney. While they didn't have the exact flowers we ordered on hand, they did call to ask if their substitute would be acceptable before just sending them first. We were also able to order balloons and even a birthday cake for my mother-in-law (which she said was delicious)! My mother-in-law sent me a picture of everything and they had done a really nice job. read more

Worst experience I've had with a florist. Unprofessional behavior, untrained staff and did not have my order prepared on time. Told me to leave while they corrected their mistakes...just awful. Do yourself a favor and go literally anywhere else. Overpriced as well. read more

We just had flowers delivered and they were not great quality. I called to express my disappointment with the flowers and was interrupted, yelled at, and hung up on. Wow. Ultimately I am getting a full refund and returned the flowers but I have never been treated that way before. Please avoid this shop. read more