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Atlantic Custom Granite & Marble

5.0 (1 review)
Closed • 9:00 am - 4:00 pm

Services - Atlantic Custom Granite & Marble

Countertop installation

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5 years ago

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North Hills Flooring - Our new location

North Hills Flooring

(3 reviews)

I looked at flooring at North Hills flooring. They had a nice selection and Susan was very nice &…read moretentative. I had explained what I wanted a quote on (flooring) and had scheduled a day for a quote. I had reached out to NHF and explained that I would be out of town 4/12, but my realtor and mother would be present and know exactly what I wanted done. 4/20...I'm still waiting on a quote. I reached out to Susan who was very pleasant and stated she would call me back after speaking with Chip. Chip called me back within 5 minutes (called me Nathan, my name is Zachary) and was very rude on the phone, stating he was blind sided when her got to the property. He said he didn't know what to measure (why would you agree to do a quote without knowing what needed to be measured before hand?) even though my realtor, mother and Susan (sales clerk) knew exactly what I wanted. My realtor reported he wasn't very approachable. Come to find out he never measured and left, never informing me of this. Meanwhile, I'm sitting around waiting on a quote. I will never use NHF for anything. It sucks because Susan was great and they have great products. Chip needs to take a class on customer service etiquette. Go to Weckers, better customer service!

Once again we used North Hills Flooring to perform work in our home and we are absolutely thrilled…read morewith the service, materials and professional workmanship. The job site was kept immaculately clean throughout each work day with a final clean at the end of work day #5. With due care, we were able to use our kitchen and access the stairs to our 2nd floor while the work was being performed. The disgusting DIY flooring was demolished, the existing subfloor was screwed down virtually eliminating all of the existing floor squeaks, the installer relieved a hump in the middle of the kitchen, installed the Luan underlayment to the existing subfloor with literally thousands of staples, and sealed all joints with Ardex. The installer expertly trimmed underneath all wood moldings and kitchen cabinets so that the LVT could be installed underneath instead of just abutting the moldings and cabinets. There were 5 major areas that needed to be squared on the floor prior to laying out the tiles, cementing the underlayment, and installing the LVT. All 3 of the cased wall openings received identical reveals between the LVT and other flooring materials. New shoe moldings, cove base and transition strips were installed, and the entire job site was cleaned squeaky clean. This was the 3rd project done for us in our home by North Hills Flooring, and we will definitely use them once again during our next remodel. The owners, Chip & Susan Weile, are extremely knowledgeable about the products they sell, and they both have an artistic eye toward home interior design.

Swartz Kitchens & Baths - shoddy work by swartz

Swartz Kitchens & Baths

(2 reviews)

We bought a bathroom vanity and cabinet from them which were beautiful. We returned to order a…read moretubshower, fixtures and shower door. Since the item was so large, we asked for it to be delivered which was an 80.00 added fee. We told the saleswoman the width and depth of the shower that we wanted (having no idea that the base of the shower could be three inches high or 9 inches high). The sample tub shower on the floor had a 3 inch base, which is what we wanted as we did not want to have to 'step up into' the shower. The saleswoman did not inform us that there were two sizes of thresholds. The shower arrived with the 9 inch threshold. Our contractor did not notice the 9 inch base until after we had brought the shower into the second floor bath through the wall of our house as it would not fit through the doorway. The wall was already sealed back up when it was noticed. However the shower door that also came with the shipment was sized to fit a shower with a 3 inch threshold. So the shower doors rose 5 inches higher than the top of the tub shower. We also ordered the door in Polished Nickel. All of the hardware was Polished nickel. My fault for not looking at the receipt after we ordered; the hardware was Polished Nickel but the door was ordered in Brushed Nickel. Our contractor made the shower door work by building blocks between the door and wall, but the shower still looks out of place. When I called and spoke with the saleswoman she initially tried to blame our contractor for not reading the schematics correctly. Then she asked if we purchased the shower doors from Swartz. (Of course we did) When I asked for a possible discount on the faucets that we still needed for the vanity, she offered a very small discount (we got them at Lowes for way less than her offer with discount) She did not even offer an apology for the rather huge mix-up. Nor did she offer me the opportunity to speak with a manager about the issue. Nor did she seem to care at all about her failure to check her own measurements when ordering the shower doors to fit the tub-shower. So I wrote this review, which is a shame because they do have lovely items.

I was contacted by the owner and she apologized for the experience and mentions that it will never…read morehappen again. I plan on giving them a second chance by visiting them for our next renovation project.

Atlantic Custom Granite & Marble - countertopinstall - Updated May 2026

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