I wasn't rushed to find the glasses I wanted. The person who took care of me was very personable. She answered all of my questions and explained everything well as far as what my insurance would cover and the options for my prescription. I highly recommend Vision Works to anyone looking for a provider for their eye glass needs. read more

Dropped in to have a screw put back into my frame. The receptionist was pleasant enough after telling me not to clean my glasses on my shirt. She said she would get to my glasses as soon as she could as she was the only person working. This was late morning around 10-11 am. Returned at approximately 6:55 that evening. Glasses weren't touched. I picked them up. Who opens an establishment where people need exams, glasses, and repairs with only one employee. Will not be returning. read more

I feel like it's important to mention that during COVID times this place felt clean and distanced. & Protocols were in place to keep display frames clean! The staff were all friendly and extremely helpful. My eye exam went smoothly and the techs were so nice and Jessica O, who checked me out, was such a sweetheart! It almost makes me wish I needed to get frames more than once a year, because the people working there really made this experience a good one. read more

Visionworks - Round frames. All pretty decently priced! - Optometrists Near Me - York, Pennsylvania

I was in dire need of contacts for an upcoming trip and my insurance company had been giving me the run around as far as left over benefits. Miss Le'ashia B made the necessary phone calls to ensure that my insurance company removed the hold allowing me to order the contacts. Her professionalism was top notch and she made me feel comfortable at the same time. She remembered me from the last time that she helped me (months ago) which also put me at ease. She is an outstanding person and I will always look forward to being assisted by her any time I walk in the door. Melvin C. read more

Avoid this location! Horrible customer service and patient care. Basic appointment took 3 hours! Was not notified it was a teleconference appointment. Staff was very unorganized. read more

Two plus hours later we walked out from a general eye exam. It's like a 3 ring circus in here anymore. Customer service is lacking, "the doctor is running a bit behind" is the wrong answer after an hour and a half past our appt. No, what happened was you were trying to pack in as many end of year vsp patients as you possibly could. This is the last time we ever come to visionworks. read more

I called 2 weeks after order went in. Called all day. fake person couldn't get my name right,,. no one answers the phone, system sucks. Couldn't find out if my glasses were in. Tried on line also got nowhere. Will never go back again. Optometrist works from home which surprised me. Hoping glasses are correct. Initially customer service sucked they were having a good time and not watching the customer. I really will not go there again. read more

Terrible place to get glasses. Americas worst. It took 4 times to get glasses I could see out of and then I just quit going because they got 1 of 3 glasses correct. AND they do not give you any/correct prescription when finished ! Never again. read more

If I could give ZERO stars I would! We ordered contacts and paid $500 in the store for them. Then when they were supposed to be delivered they never showed up. Just like everyone else is saying it is impossible to get a hold of anyone, when we finally got a hold of somoone they said they dont even have us in their records of being in their store!! But we paid for the contacts already. Finally someone followed up and said they found our order. In that time we moved and told them 3 times you need to change our address before the shipment goes out. They left us a voicemail that the contacts were delivered to our old address 5 hours away at our old address... Get this, it gets better... We called our friend who lives at our old house and he said nothing was ever delivered! Now we can't get a hold of anyone to figure out what the heck is going on!!! If you have to pay money to go somewhere else, I highly recommend it! read more

It is nearly impossible to get in contact with this office. At first no one would answer the phone and now they have an automated machine that doesn't even help. I tried using the online chat and it's also an automated machine. I will not be coming here again. read more

I don't understand how a business like this can stay operated with the way things are done. No one answers phone calls, the manager is disrespectful to not only customers but to employees as well. I had a friend working here that was covid positive & was FORCED to come into work. How in the hell does that work. This business needs to he evaluated immediately. Nothing they do makes sense. I'd advise you to save your gas and go somewhere else. read more

Great customer service and great product and had my specs ready in the time they stated and great customer service when I picked them up and perfect fit. I already referred a friend. Also state of the art equipment and no dilating your eyes it's all electronic read more

Do not go to this location if you want to spend less than 3 hours at the eye doctor. I ordered a sample for contacts and no one contacted me for a month. When I called multiple times they said they would call back and did not. When I went into the store to ask for contacts To hold me over, it took 30 minutes to get the worker to actually do what I was asking. after almost 2 months of falling and waiting for contacts I will have to pay out of pocket and not use insurance because they did not help me at all. Do not go to this location! read more

This place is horrible. They do not have enough staff to employ good customer service. They never answer their phone. They have rescheduled my daughter's "contact lens training" several times since January. Every time I try to call back to reschedule, no one answers the phone and I wait on hold for 30 minutes before I finally give up. You cannot even get out of the appointment in under 2 hours. It is ridiculuous. read more

Because when you have an appointment they just say sorry you don't have one even though you have the confirmation. Didn't do anything to try to rectify the situation. The person I dealt with was just incompetent. read more

Great experience with Dr. Flori. Was glad that I had him for the second year in a row. Very professional and thorough exam.Even though I wanted contacts, he explained to me that I was not a good candidate for them and would not be happy with them. Shayna was a great help assisting me with finding a frame. I was also impressed with her enthusiasm as she was dispensing glasses to a young child, making him feel at ease and excited about getting glasses. Had to wait a couple weeks for an appointment, but that was okay considering the great prices read more

Visionworks on Carlisle in York PA is one of the worst places that I have ever been to for glasses. I have been going there since the beginning of March this is April and I still have not received my glasses because they will not put in the right prescription in my glasses. I have went there about 4 to 5 different times and their system is down nobody calls you and tells you anything you go in there you're waiting nobody asks you if you need help they just look at you like you're crazy that is the worst place that I have ever been to and I have to go back to get my eyes examined for the 4th time and they just don't care you call the office no one picks up they just look at you like you're crazy and don't say anything to you and it's like they're like okay whatever and let you walk out there no help whatsoever and that is the Delco office in York PA the visionworks one of the worst places ever to go to please do not go there they're not good do not go there please.... read more

I had an exceptional experience with VisionWorks at Delco Plaza PA. From the moment I walked in, the staff was welcoming and attentive. Staff displayed a deep knowledge of their field, addressing all my concerns with patience and clarity. The thoroughness of the eye examination was impressive, and the staff was exceptional and professional. The staff and Doctor took the time to explain each step and its significance. Their professionalism and genuine care for my eye health truly stood out. I left the clinic feeling confident in my diagnosis and treatment plan. Without a doubt, the Doctor and the staff provide top-tier eye care, making my visit an outstanding and reassuring experience. Makayla (Sorry Spelling) was patient and attentive and sales floor staff was magnificent and knowledgeable. The sales approach was not pushy but informative. I will be bring my whole family to the eye doctor at this location and we are 6 in total. Also, leaving a heart felt Google Review/Yelp Review about the high tech equipment, the immaculate and pristine cleanliness of the front of the store, displays, exam areas, and rooms. The staff went beyond patient care, they went beyond compassion and care. I loved this day and felt special and cared for. Thank you to all. read more

They don't answer the phone EVER. They don't have enough people working there. When they do pick up the phone they put you on hold and never pick up the call again. I was just on hold 15 mins and no one ever came back to the phone read more

Horrible service. I tried calling the York, PA VisionWorks for days now. No answer. Same thing happened 2 weeks ago when I wanted to go in and purchase glasses. I had to finally contact their corporate office, to find out that my glasses were ready for over a week. Never a call. So I tried calling today to make an appointment to pick up. No answer. On hold for 33 minutes, then 39, then 23. I went on Twitter to contact corporate. How does a business stay in business when they do not answer their phone?! Or call when they say your glasses are finished. They told me not to come until they call me??! So I withdrew be waiting forever?? I'm seeing many reviews on their website stating the exact thing I am stating. read more

Dr Flory decided to not let a vaccinated, perfect temperature 100% Disabled Vet, who has breathing, and AFIB conditions to not receive a frame replacement and service because of the idiotic fake mask that does not do anything to prevent Covid. Then I was asked what was wrong with me violating the Government HIPA laws. The lawsuit will be forth coming for the Violation on my Medical Rights. Then to top it off they CHIPPED my lens and I have to go back. By the way, I had a mask on my face and over my ears. Contacted my lawyer and Vision Works will be served. My wife who went in said that the man assisting her had his mask under his nose. Do as I say not as I do. read more

I had to pick my glasses around 5pm today When went a real short man helped one there staff so I tried on my glasses with the mask on..I know how my glasses fit they where perfect. He decided to be the handle of my glasses after I told him they where OK.So he broke the bottom of the handle that rest behind my ear thinking they where not even .Dude pissed me off..now them shits are uneven he had to take the tips off and glue some other ones on. I WANTED TO PUNCH HIM IN THE FACE I PAID FOR MY RAYBANS OUT MY POCKET..HE HAD THE audacity TO ASK WHEN I GOT THEM DO IT MATTER I PAID OUT MY POCKET.NOW I HAVE TO GO BACK AND GET SOMEONE TO FIX THEM.. read more

I arrived for my appointment on time, was told they were running behind and to return in an hour, which I did. When I returned, was told they were too busy to see me and were closing early (!). NO phone call, no message, and I had canceled an appointment with another provider because Visionworks could see me sooner. The absolute WORST customer service I have ever experienced anywhere in my 62 years. I contacted the corporate office and was told the branch manager would call me... a week later, no call, no contact. If I could give negative stars, I would. read more

Dot NOT patronize this very poorly run operation. Expensive. The staff is extremely unfriendly and do not care one bit about a clients needs or desires. Very long wait times, just after the money and shoot you out the door quickly as possible. I give Vision works a big fat MINUS 47 stars. read more

I would honestly give them zero stars if it allowed me. My first appointment was telehealth because they messed up my appointment time, which I only knew that because the staff told me. The person who ran the telehealth equipment in the exam room was extremely unfriendly. The doctor who saw me via telehealth was uncompassionate as she was telling me about issues with my vision, that I would just have to deal with. The follow up appointment for my contact fitting, I requested to see a doctor in person, which according to the office staff was not a problem. The doctor, Dr. Weaver, refused to see me, since I saw telehealth previously, even though I specially requested to see a doctor face to face since I was having issues with my vision. He was rude and unprofessional. I just went to another eye doctor, which I paid out of pocket for. I was told the paperwork from Vision Works stated I needed bifocals, which I do not need. The vision works staff never even discussed this even though I ordered new glasses. The doctor I paid out of pocket for took the time to exam me, explained everything that was going on with my vision, and steps to take to try to correct the issue. I was also told at vision works, I was not a Lasik candidate, and it would not fix my vision issues, which is also false. Vision Works needs to discontinue their telehealth program as it is giving people inaccurate readings and they need to hire doctors who actually care about the patients, not a paycheck. read more

1207 Carlisle Rd Ste 880 York, PA 17404 Above Vision works location is the worse!!!!!!!!!!!! Walked in today for my appointment that was for 11:15am. I submitted my insurance information online since visionworks sends you the information via email to fill out to submit to back to the company. The racist brunette that normally starts the process before you see the actual doctor should be fired! She is a liar! I walked in to Visionworks and was behind a women who wanted her glasses fixed without paying. The receptionist at the front desk advised the women numerous times that they could not fix the glasses, however the women kept trying to get free service. The receptionist asked the customer if she wanted to make an appointment to see a doctor. The women stated "No"! but kept talking about her glasses. At this time it's after 11:15am and ten minutes later the women finally left. I gave the receptionist my name and she went to the back to speak with the lying a#$ brunette something. The receptionist came back and stated that I was late and needed to reschedule. My husband and I was dumbfounded. I advise them that we were here standing behind the customer that clearly did NOT want to pay for service but yet wasted time talking back and forth with her. I did not interupt them because clearly I was physically in the building. The lying a#$ brunette came up to the front and stated that I was late and my paper work was not submitted. I advised otherwise and told her I did submit and felt like I should not be accounted for being late since I was in the building behind a customer that Visionworks wasted their time on talking to getting no where. The brunette went back in forth wasting more time with me contridicting herself. The manager was there and left the conversation with the brunette to speak with her because clearly she was lying stating I should have been there at 11:00am "now" to fill out the paperwork that I already submitted online. The manager at Visionworks heard my story since she came in the middle of it and saw me standing in line when she walked in. The manager did something professional- she listened and asked for my name. I told her my name and that the lying a#$ brunette said my forms were not there. Guess what? She looked up my information and advised that my forms were submitted and indeed there in the lying a#$ brunette face!!!!!!!!!! So we bascially wasted an additional 30 minutes now because the lying a#$ brunette didn't want to do her job, she is unprofessional and display unethical behavior. My daughter and I will never return nor will never advocate such place! Unfortunately, I had to give this location a star to post this message! read more

Second time ordering eyeglasses with them. So happy with the service they provided especially Dale. Dale is a great employee, so educated and he gave me a discount without even asking me, which is always good. read more

About 3 years ago I had my glasses made by the Visionworks store located at the Carlisle Rd in York PA. These glasses were the best ones I ever had. Last week I broke them when trying to dry after rinsing (completely my fault). I took the glasses to the store and I was willing to pay something for the fix. For my surprise they had it fixed by placing a new eye wire in less than 10 minutes and they refused to charge me for that. This only confirms to me that the people there truly know how to make you feel glad for being their customer. My first contact lenses will be done there for sure! The appointment is scheduled, see you next week! read more

These folks were crazy busy but kept their cool the entire time. Service was professional and polite. The eye doctor was thorough and answered any questions I had. read more

Even though they were super busy I was treated very well. The staff took time to explain their different deals. I was able to get 2 pairs of really nice glasses for the price of one. The constant flow of people did not diminish their professionalism, even though they were short handed. The staff should be recognized for their skill in handling a very busy shop. I'd like to thank them for the concern they showed me in making sure I got exactly what I wanted. read more

Painfully slow service. Only one employee waiting on customers and we were second in line. Waited over 40 minutes while one customer was waited on. Two other customers walked out! Then their computer crashed. Ugh. Still waiting......... read more

I have been using Visionworks for 5+ years with no issues and complete satisfaction. The staff are warm and friendly and always willing to assist. read more

First time there. The staff was very helpful in selecting my new glasses. I will definitely be using them as my eye care professional in the future. read more

Rudest Front Staff ever very unprofessional the doctors there are great its a shame that the front staff are so rude and unhelpful

I went to pick up my trial contacts at Visionworks in Hanover and the clerk just handed the two small packets to me I said to her ,isnt the dr going to show me how to insert them or how to clean them and what solution to use? She said no What kind of eye care is this? I watched a video at home but gee when i just got glasses last year at another place they took their time and fitted me with the frame I picked out read more